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Global economy:
Where is it
heading?
Tips, updates
and changes:
Human
Resources
Credit
Management
Legal
Economy
Training news
IN AUSTRALIA
46
DIRECTORS
Australian President G.L. Morris MICM CCE
49
Qld Division: Linda Parry, Greg Young and Samantha Taylor.
EDITOR/PUBLISHER
Nick Pilavidis | Email: nick@aicm.com.au
CONTRIBUTING EDITORS
Arthur Tchetchenian NSW
Stacey Woodward Qld
Gail Crowder SA
Warren Meyers WA
Donna Smith Vic/Tas
ADVERTISING MANAGER
John Field FICM, CCE, ACPM, Ph: 1300 560 996
Mob: 0412 732 831, Email: johnfield.aicmq@aicm.com.au
52
SA Division: Winter Warmer Night guests.
54
Vic/Tas Division: YCP Information Night.
JOIN US ON LINKEDIN
Click Here
EDITORIAL CONTRIBUTIONS SHOULD BE SENT TO:
The Editor, Level 3, Suite 303, 1-9 Chandos Street,
St Leonards NSW 2065 or email: nick@aicm.com.au
CREDIT MANAGEMENT IN AUSTRALIAJuly 2016
56
WA/NT Division: Breakfast Club
Human Resources
Salary increases unlikely to excite this year
4
6
6
20
18
8
Roger Mendelson
Symon Cook
32
Barry Urquhart
By David Crawley
Credit Management
National Conference testimonials
ACCC to commence excessive surcharge
compliance role
Reviewing your invoicing to best practice
11
17
18
By Symon Cook
Legal
Mistakes not to make when suing a debtor
20
Promotions
Credit Team of the Year
By Roger Mendelson
22
Women in Credit
Authority to bind
25
Conference Program
28
Technology
Australia on the cusp of digital greatness
Economy
A new world of commerce awaits
31
32
By Barry Urquhart
34
36
By Mark Zandi
39
Credit
Management
In Australia
Contact:
JOHN FIELD
FICM, CCE, ACPM
40
Graduates
44
45
Calendar
For advertising
opportunities in
46
49
52
54
56
58
5
7
10
12
59
aicm
Become the
National Credit
Team of the Year
In Memorium
MICHAEL MURPHY LICM
It is with a heavy heart we announce the passing
of Mike Murphy on 26th May 2016.
Mike joined the AICM in 1989 and served
for in excess of 25years on the WA Division
Council and the National Board, including
5 years as national President. He was well
respected throughout the Credit Industry and
delivered numerous qualification based and
non-qualification based training sessions on
our behalf. There will be literally hundreds
of people from credit clerks to senior credit
managers who have benefited from his insights
and experience.
Never one to pass up an opportunity to
Human Resources
Salary increases
unlikely to excite
this year
By David Crawley,
Regional Director of
Hays Accountancy &
Finance
David Crawley
Human Resources
TRADE CREDIT
SOLUTION SPECIALISTS
Navagating credit risk management requires expert advice.
THATS WHAT YOULL GET WITH NCI.
30 years experience
National coverage
To find out how we can assist you and your clients, contact us today.
WWW.NCI.COM.AU
INFO@NCI.COM.AU
2016 National
Conference
Credit Management
AICM National
Conference 2016:
Past attendees on why its an event not to miss
We asked credit professionals who attended last years AICM National Conference what they
learnt and how theyve applied it to their day-to-day business. Heres what they said.
Karl Hill
Results Legal, Partner
I learnt just how much an impact the
challenging market conditions are
having on trade credit businesses
and in particular, credit departments.
This information led us to work more
closely with our trade credit clients,
supporting them in this challenging period. Gaining
practical insights as to the market conditions and the
broader trade credit landscape assists our team to
provide better advice and assistance to our clients.
David Hunt
Fujifilm Australia,
National Credit Manager
Last year saw us spoilt with a
great presentation from ASIC and
the ATO. Comments from senior
panel members on the state of
the economy were particularly
enlightening. Its actually hard to find
yourself not using the information received during
the conference. Geoffrey MacDonalds presentation
on Effective Terms of Trade, in particular, provided
me with some great ideas for improving our terms
and processes.
11
PROGRAM
DAY 1
9.00am 12.00pm
For experienced and aspiring managers, supervisors, team leaders and team members.
Delivered by leadership experts to help you develop as effective leader and maximise the value of the credit
function to the broader business.
12.00 - 1.00pm
START OF CONFERENCE
Time
1.30 - 1.45pm
Topic
Conference opening
Description
Speaker/s
Grant Morris
MICM CCE
AICM Australian
President
Nerida Caesar
Veda Group Managing
Director, Australia & New
Zealand
1.45 - 2.45pm
Speaker TBC
Afternoon Tea
2.45 - 3.15pm
3.15 - 4.00pm
4.00 - 4.15pm
Grant Morris
MICM CCE
AICM Australian
President
Debbie Leo MICM
General Manager, Major
Accounts, Veda
4.15 - 5.00pm
5.00 - 6.00pm
An international
perspective of Credit
Management
Speaker TBC
Welcome Drinks
Premium Sponsor
Proudly
supported by
Supporting Sponsor
12
DAY 2
PROGRAM
Continued
Time
Topic
Description
Speaker/s
9.00 - 9.45am
9.45 - 10.00am
Grant Morris
MICM CCE
AICM Australian
President
Mark Russell MICM
Director, Dun &
Bradstreet
10.00 10.45am
Mr Pat Cavanagh
Adjunct Professor of
Law, UQ TC Beirne
School of LawL BB,
LLM (Hons)
Morning Tea
10:45 - 11.15am
Time
11.15am 12.00pm
Topic
Description
INSOLVENCY
Speaker/s
Speaker TBC
KNOWLEDGE
Evolution of payment
technology and how to
make it work for you
SKILLS
Problem solving: the
number 1 skill you will
need to thrive in the future
Speaker TBC
Premium Sponsor
Proudly
supported by
Supporting Sponsor
13
Day 2 Continued
PROGRAM
Continued
INSOLVENCY
Insolvency Law Reform
has the government got it
right?
KNOWLEDGE
Common industry errors
in PPSR registrations,
and tips to protect your
security interests
SKILLS
Importance of early
intervention in a proactive
risk management strategy
Cynthia Thomas
MICM
National Collection and
Sales Manager Austral
Mercantile Collections
Pty Ltd
Bill Famelos
QBE Trade Credit
National Relationship
Manager.
Lunch
12.45 - 2.00pm
Time
2.00 - 3.00pm
Topic
Ways to curb phoenix
activity
Description
Illegal phoenix activity occurs because its cheap
and easy, its profitable and hard to detect. This
presentation will examine a range of solutions to
address these facets.
Speakers
Professor Helen
Anderson
Associate Dean
Undergraduate,
Melbourne Law School,
The University of
Melbourne
Afternoon Tea
3.00 - 3.30pm
3.30 - 4.45pm
4.45 - 5.00pm
AGM
7:00pm
Boyd Honor
Senior Manager, Deposit
Takers, Credit & Insurers
ASIC
Featuring announcement of the YCP of the year and Presidents Trophy winners
Premium Sponsor
Proudly
supported by
Supporting Sponsor
14
DAY 3
PROGRAM
Continued
Start of Concurrent Sessions
(choose one of the following options)
Time
9.00 - 9.45am
Topic
Description
Speakers
Speaker TBC
Speaker TBC
Morning Tea
10:45 - 11.15am
Time
11.15am 12.00pm
Topic
Description
INSOLVENCY
Speakers
Karl Hill MICM
Results Legal
Managing DIrector
KNOWLEDGE
Joseph Scarcella
MICM
Partner Ashurst
Credit Insurance
Other tips and tricks
SKILLS
Arthur Tchetchenian
MICM CCE
National Credit Manager
Transurban
TBC
Proudly
supported by
Supporting Sponsor
15
Day 3 Continued
PROGRAM
Continued
LEGAL
TERMINATOR Terms
and conditions how to end
all arguments ?
KNOWLEDGE
Trevor Middleton
Director at Cosyn
Consulting
Speaker TBC
James Devonish
MICM CCE
Senior Associate Lynch
Meyer Lawyers
Lunch
12.45 - 2.00pm
Time
2.00 - 2.30pm
Topic
Description
Speaker/s
Implement your conference Using insights from the conference sessions, learn
insights
how to:
Develop action plans
Jane Calleja
Learning & Development
Manager, NCI
Identify roadblocks
Process change management
Jane will help develop action plan
3.00 - 4.00pm
Register Now
Premium Sponsor
Proudly
supported by
Supporting Sponsor
16
Credit Management
Background
The new surcharging law arose out of
a recommendation in the Report of the
Financial System Inquiry (FSI) which
had the objective of improving the
efficiency and effectiveness of price
signals and reducing the potential for
cross-subsidisation between customer
groups and merchant groups. The FSI
received more than 5,000 submissions
related to credit card surcharges, most
of which called for surcharges to be
banned.
The Competition and Consumer
Amendment (Payment Surcharges) Bill
2015 was introduced into the House
of Representatives on 3 December
2015. It was passed by Parliament on
22 February 2016 and received Royal
Assent on 25 February 2016.
Nothing in the Standard alters
the existing obligations of businesses
to comply with the provisions of the
Australian Consumer Law, as set out
in theCompetition and Consumer
Act 2010, which deal with false and
misleading representations about the
price of goods or services.n
ACCC press release, 26 May 2016 http://
www.accc.gov.au/media-release/accc-tocommence-excessive-surcharge-compliancerole-on-1-september-2016
17
Credit Management
Reviewing your
invoicing to best
practice
By Symon Cook
Symon Cook
18
Credit Management
We introduced
No Recovery - No Charge
debt collection to Australia
over 40 years ago.
All you pay is commission on monies
recovered...from 11%.
Debts from $50.00
We buy ledgers
In association with
19
Legal
Roger Mendelson
20
Avoid a defence
Your aim in recovering a debt is
to either end up with full payment
prior to judgment being obtained or
obtaining a default judgment.
If there is a genuine dispute, legal
action is often not the best way to
resolve it and should be regarded as
a last resort. There are steps you can
take to significantly reduce the risk of
a defence being lodged.
Send a final letter to the debtor
specifically requesting that he outline
any dispute he has, in writing, within
seven days and further advise that in
the event where he fails to do this and
he then ultimately lodges a defence,
you will be seeking an order for
Legal
21
Legal
Nick Cooper
22
Legal
23
Legal
24
Legal
Electronic contracts
whats new?
Part 2 Authority to bind
By Peter Mills and
Robert Gallagher
Peter Mills
Authority to bind
Robert Gallagher
25
Legal
Legal
Next
Overview
T+Cs and guarantees should be
obtained with care, using reliable
systems, processes and documents.
Contracts, guarantees and other
documents generally do not grant
any contractual rights to a creditor if
they are signed or entered into by an
agent for the party to be held liable
unless the agent acts with sufficient
authority.
Electronic signature systems
and processes might seem fine and
efficient, however they should be
reviewed to ensure that they verify the
lawful and authorised placement of
signatures.
Direct contact with directors and
guarantors is especially important.
If you fail to have contracts and
T+ Cs signed by the party or a
27
Legal
28
Legal
29
Legal
Technology
31
Economy
A new world of
commerce awaits
By Barry Urquhart*
Look, no hands!
Barry Urquhart
32
Up in the air
The military conflicts in Afghanistan,
Iraq and Syria are already being
influenced, if not won, from the air,
with strikingly accurate, efficient
armed drones, which are being
flown by pilots and crews located
half-way around the world in the
safety and comfort of a foreign
country. The need for boots on
the ground to win a war has been
slashed.
Legal practices have addressed the
decline in public- listings, acquisitions
and mergers with a restructuring
of firms, reductions in head-counts,
surrendering floors of office space,
and the outsourcing of para-legal
duties to overseas.
Career paths, and the pursuit
of climbing corporate ladders have
become more tenuous and shorter in
term. Reportedly, over the past two
years up to 26% of law graduates
Economy
Automated hospitality
Automated registrations at
accommodationhotels are already
revolutionising tourism and
hospitability practices. Consumers are
enjoying lower room tariffs and the
avoidance of long queues at book-in
and book-out. The take-up of similar
developments will accelerate in any
widespread economic upturn.
Interactions with staff are still
possible when ordering room service,
eating in the restaurants and seeking
local information from the concierge.
The present is a transition period,
Make it public
Disturbingly, for some, the potential
of rationalisation of organisational
structures and people- counts in the
public sector will not be realised.
It is potentially the most lucrative
sector to effect greater efficiencies, to
enhance productivity and to reduce
staff numbers.
33
Economy
Brexit from a
Credit managers
point of view
Opinions of UK credit managers indicated
Brexit was a genuine possibility.
34
Economy
35
Economy
09
10
11
12
13
36
14
15
16
Economy
Job Machine
It is much easier to count jobs than
GDP. While the Bureau of Labor
Statistics estimates jobs based
on a sample of businesses, once a
year it makes sure its job counts
are consistent with unemployment
insurance records for all businesses. In
recent years, the BLS estimate of the
number of jobs has been dead on.
The economy is a job machine.
The string of monthly job gains is
the longest on record, stretching all
the way back to September 2010,
and more than 200,000 jobs have
been created on average each month
during this time. This is twice the pace
of job creation needed to absorb the
growth in the working-age population.
Lots of all kinds of jobs are being
created. Job growth is strong across
all pay scales, and nearly every
occupation, industry and region of
the country. The only blemishes are
related to the plunge in oil prices and
their impact on energy-related jobs,
and the impact on trade-sensitive
manufacturing jobs from the tough
global economy and strong U.S. dollar.
Help Wanted
Everything points to continued strong
job gains in coming months. Layoffs
remain at record lows, with weekly
unemployment insurance claims
arguably the best realtime indicator
of the economys strengthabout as
low as they ever go. Hiring isnt quite
as good as in the best of times past,
but given the record number of open
job positions, this is either because
businesses are becoming pickier in
who they hire, or more likely because
they cant find qualified workers.
Arguably most encouraging of
late is the surge in the number of
workers quitting their jobs. People
dont leave jobs voluntarily unless they
feel confident they can find new ones
easily. High and rising quits are a tell
that the economy is closing in on full
employment.
The sharp increase in labor force
participation is also consistent with a
Nonfarm business
110
Nonfinancial corporate
108
106
104
102
100
98
09
10
11
12
13
14
15
37
Economy
38
Openings
Hiring
Quits
Layoffs
4.0
3.5
3.0
2.5
2.0
1.5
1.0
00
02
04
06
08
10
12
14
16
5.0
2.5
4.8
4.6
2.0
4.4
1.5
4.2
1.0
4.0
0.5
3.8
0.0
3.6
14Q4
15Q1
15Q2
15Q3
15Q4
16Q1
Economy
Queensland economy
shifts gears and pitches for
a more balanced future
Queenslands five year budgetary
forecasts place its growth firmly at
the top of the state leader board as
its economy shifts gear. And thats
the rub, according to Deloitte Access
Economics Director Natasha Doherty.
As the economy transitions from
mining to embrace a more balanced
future, it doesnt yet feel buoyant;
despite total employment increasing
with 72,000 additional jobs, primarily
in the service sectors, replacing the
more than 20,000 jobs lost from the
mining sector over the last two years.
It does take time for balanced
growth to translate into jobs and
generate a feel good factor and
boost spending within the State itself.
In fact state demand has been steadily
shrinking for more than two years, and
it will take time to turn that around,
Doherty said.
Despite the obvious challenge that
the biggest driver of growth is exports
LNG exports in particular there is
39
40
zz
zz
A threshold issue
zz
zz
zz
zz
Unit Code
Unit Description
FNSCRD401
FNSCRD402
FNSRSK401
FNSINC401
FNSORG401
FNSCRD405
FNSCUS402
Resolve disputes
BSBCUE203
BSBCMM301
FNSCRD403
FNSCRD404
BSBCNV506
BSBCUS403
FNSCRD503
41
Pathway 1
Portfolio of evidence
42
Pathway 2
Assessment task(s)
This is often used when people do not
have ready access to the evidence
they need to confirm competence
via the other pathways. For example,
the person may have changed their
employer, moved house and/or
misplaced records.
This assessment pathway is the
most popular method for RPL as it
fast tracks the pathway to completion
of a unit or a qualification. This
Pathway 3
Mutual Recognition
Mutual Recognition is the recognition
of Qualifications and Statements
of Attainment issued by another
Registered Training Organisation.
Legal
43
Pathway 4
Credit Transfer
Credit transfer is defined as being
the recognition of formal training
previously undertaken and which is
deemed to be equivalent to a unit of
competence. Credit transfer requires
the consideration of documentation
supplied by the training organisation
where the person completed their
study. Usually this documentation
will relate to a course and/or
subject. Unfortunately some training
providers do not relate their course/
subject to the units of competence.
When this occurs the Registered
Training Organisation is required
to make further inquiries as to the
relationship and this will be informed
by Implementation Guides developed
by State Training Authorities. However
they are guides only and if the
relationship is unclear the person
seeking recognition will be asked to
provide further information. This may
include information such as:
zz Course outlines
zz Copies of assessments the person
may have completed during the
program
Often people do not keep these
documents and when this happens
the person will usually be invited to
complete an assessment to confirm
competence.
Another issue which may affect
credit transfer is the age of the
course. Credit transfer for programs
completed generally more than five
years ago must be supported with
evidence which confirms that the
person has kept up to date in the
subject area. For some subjects where
there is a need to constantly keep up
to date, a person may be requested
to provide additional information
to confirm the currency of their
competence.
The following case study may assist
you in understanding credit transfer.
Case Study 4 Con
Con had completed part of a Business
Studies course at TAFE. Con is now
working in a credit department and
would like to gain the FNS40115
Certificate IV in Credit Management.
Con is seeking recognition for the
course he has already completed
Managing Customer Service.
Cons academic record lists the
course but there is no reference
to the unit of competence. The
Companies that
AICM conducted
in-house training:
Cleanaway Operations
BOC
Bendigo Bank
Baiada
NSW
Ilona Ter-Stepanova
QLD
Mei-Ha Edwards
QLD
Kerrie Adams
VIC
Melissa Dinning
NSW
Nathan Smith
QLD
Ebony Lewis
WA
Joshua Tseitlin
VIC
44
SYDNEY:
BRISBANE:
8th July Dealing with Customers
(E,4)
8th & 9th August Manage
Factoring and Invoice Discounting
(E,D)
10th August Manage People
Performance (E,D)
19th September Manage
Organisational Change (E,D)
TABLE OF EXPLANATION:
C= Core Unit
E = Elective Unit
D = Diploma
4 = Certificate IV
Important Information:
You do not have to be a current
AICM student undertaking a full
qualification to attend any AICM
face to face training. You may
wish to undertake a program for
your Professional Development,
or enhance and update your
current skills and knowledge. On
the completion of the face to face
training, you will be required to
undertake the online assessment/s
for the unit/s of competency, if
you wish to receive a nationally
recognised Statement of
Attainment.
Please register you interest early,
as there is a minimum requirement
of 8 students to conduct face to
face training.
Click here or call the AICM office for
more information.
45
WINC Luncheon.
Presidents Report
- 2016/17 Year in Review
Events Calendar
20th July
Reacting to Decisions
VENUE: PARRAMATTA
4th August
YCPA Dinner
KIRRIBILLI CLUB
WINC Luncheon.
Golf Day
WINC Luncheon.
WINC Luncheon
On the 20th May we hosted the first NSW WINC event for
2016. The event was a delicious luncheon held at the Kirribilli
Club overlooking the beautiful Sydney harbour. Maureen Bell,
from GoldMind was our wonderful guest speaker. Maureen
47
WINC Luncheon.
WINC Luncheon.
Divisional Partners
WINC Luncheon.
The key take away point of the event was the importance
of harnessing the power of your voice by using the 3 steps
(1) The 5 Ps Pace, Pitch, Projection, Pause, Pronunciation
(2) Tone (3) Words. It was thoroughly engaging and we all
walked away having learnt something new.
Our WINC days also support Safe Steps organisation.
We heard from Rashmi, about the important work Safe Steps
does to aid the prevention and elimination of violence against
women and children by providing immediate response that
informs, protects and connects women and children so they
are safe. Safe Steps is also works to build the voice of women
and children to influence research, policy, service provision
and the wider community to eliminate violence. Thanks to
all of the wonderful raffle sponsors who generously donated
prizes which helped to raise over $1,500 for Safe Steps.
To view more of the great work that Safe Steps do visit
www.safesteps.org.au.
Thank you also to our important WINC event sponsors,
Veda (premium sponsor), Results Legal and NCI (supporting
Sponsors).
Thank you for supporting the AICM WINC events and we
look forward to seeing you all at the upcoming AICM events
especially our future WINC events. If youd like to provide more
feedback on the event and suggest ideas for future events,
please contact the AICM office.
48
Professional Partner
Queensland
Presidents Report
Credit Network Night (CNN) events are a valuable opportunity
for AICM members to not only gain important technical
knowledge from expert speakers, but also to speak with their
fellow members and our Partners about what changes are likely
to occur in credit and affect both our own and our customers
businesses. Firstly (as always), the ongoing support in 2016
from our Partners, Veda, Dun & Bradstreet, Austral Mercantile,
Vincents, Results Legal and Randstad is greatly appreciated.
The engagement and commitment by their people make us all
proud to be AICM members.
In the next half year month, the major key events occur in
our AICM Queensland Calendar (plus CNN and YNN) are:
49
Queensland
Events Calendar
AICM AGM
August 2016
Personal Development
GOLD COAST
50
CNN 11 May
AICM Qld members were recently treated to an excellent CNN
presentation by Val Baynes, the National Insurance Recoveries
Manager of our National Partner Austral Mercantile (a division
of QBE). Originally from Galway, Ireland, Val provided valuable
Queensland
On the 8 June Queensland held another successful CNN
with engaging presentations by Decia Guttormsen AR
Manager University of Queensland, Ruthven Underhill
National Credit Manager Boom Logistics and Simon Dawson
National Franchisee Credit Manager Parmalat Australia. With
an on the couch style panel discussion chaired by our own
President Peter Mills, they each covered how they handle
time management, prioritising, reporting deadlines, staff and
the general daily demands of a credit department. It was an
insightful and engaging event with plenty of opportunities for
guests to network with fellow credit colleagues. A big thank you
to Decia, Ruthven and Simon for giving their time to this event.
Membership Report
Divisional Partners
Our National and Divisional Partners support and work with the
AICM to promote the Institutes activities, represent the Credit
Industry and develop the careers of all Credit Professionals.
As these organisations support your Institute and your Industry
please consider them when you require assistance.
Melinda Grob
51
CNN 8 June
South Australia
Presidents Report
Although we are having never ending rain in our state, it
has not dampened our spirits! SA is continually razzing up
with some great functions at the moment. Well done to the
councillors for all the hard work they have put in over the
months to make every event a success! We are very lucky
to have such a proactive and innovative council who work
extremely well together.
Our first Credit Symposium was extremely well put
together with a cast of expert speakers, including some from
interstate, that attracted a good crowd of credit professionals.
Darryl Gobbett is always a big draw card. His insight as Chief
Economist, particularly focusing on South Australia, keeps
everyone abreast of where we are heading and what to look
out for. Well done Professional Development team!
Winter Warmers evening was cosy and well received. The
Unley was the perfect venue on a cold night and had yummy
hot finger food! The attendees mingled well around the fire and
surrounding tables. YCP candidates were encouraged to speak
with their peers and associates to receive the best advice on
what is required to be a successful applicant. Good luck to our
SA candidates!
The launch of our first Women In Credit luncheon was
52
South Australia
AROUND THE STATES
Events Calendar
YCPA Dinner
Breakfast
Meeting of Creditors
24th November 2016
National Partners
Functions Report
The SA Divisions second social function of the year was a
network night held at the revamped Unley Hotel on Thursday
26 May. This bright and airy interior, complimented by a
warm cosy fire, provided a unique venue for the event to
welcome in winter. The food was first rate and enjoyed
by all. Attendees mingled freely and caught up with fellow
professionals.
President Gail Crowder welcomed members and thanked
them for attending. Our YCP Chair, Nick Pontikinas, and Dun
& Bradstreet State Manager, Michael Seychell, spoke about
the upcoming YCP award. Nick and Michael encouraged
members under 30 to consider nominating and the not-soyoung members to encourage work colleagues under 30 to
nominate!
The next function to be held by the SA Division is a Quiz
night on Friday 22 July at the Unley Community Hall. We look
forward to seeing many of our members and their family and
friends attend this event which is always a lot of fun with plenty
of raffle prizes to be won.
Look forward to see you there.
Trevor Goodwin and Gail Crowder,
Functions
Divisional Partners
Our National and Divisional Partners support and work with the
AICM to promote the Institutes activities, represent the Credit
Industry and develop the careers of all Credit Professionals.
As these organisations support your Institute and your Industry
please consider them when you require assistance.
53
Victoria/Tasmania
Former YCPs.
Presidents Report
The Vic/Tas division continues to roll out new
initiatives and updated network sessions.
A YCP Information Night was held early May, with great success
and helped the YCP participants to make up their minds as
they questioned past YPCAs state finalists on their journey to
become a YCPA. Good luck to all who have applied and who
have made it to the interview stage for the final announcement
at the Young credit professional award dinner to be held at the
Melbourne Town Hall on the 21 July. At the awards dinner we
will announce the Vic/Tas YCP of 2016 who will then go on to
represent Vic/Tas at the national conference in October on the
Gold Coast.
The network nights have been well attended and have been
great value to the people attending with relevant and updated
information on the latest trends and also information, especially
on the PPSR which is a continually evolving area for credit
professionals.
I am also very pleased to announce there will be upcoming
events to be held both in Tasmania and the Victorian
country centres. Stay tuned for the flyers so you can lock in
the date.
54
Well done to all the members who successfully sat for the
CCE exam in March, good luck in completing their paper in
readiness for the final stage to become a CCE. Just a reminder
to all the members who want to become a CCE the next exam
is set for the early September.
I would also encourage any member who would like
to submit a credit related article to please do so to
aicm@aicm.com.au where the team will review the document
for publication. This is a great way to share your thoughts and
insights with your peers.
We look forward to seeing you at our upcoming professional
Network and Social events, we have some great speakers lined
up and great opportunity to meet industry peers and other
credit professionals.
Victoria/Tasmania
AROUND THE STATES
the day and will be raising funds for a great charity helping
women in need.
The WINC Luncheon is an opportunity for women at all
levels and ages to be inspired and informed to achieve their
potential in credit and life. These events have been developed
out of a growing need to focus on the specific challenges
women face in the Credit Industry. This has all been made
possible with support from our Premium Sponsor, Veda and
supporting sponsors NCI and Results Legal.
Events Calendar
Youth Networking
WINC Luncheon
Divisional Partners
Seminar/Workshop
Topic: See you in Court!
Professional Partners
12th-14th October
National Conference
28th October 2016
CCE Breakfast
Our National, Divisional and Professional Partners support
and work with the AICM to promote the Institutes activities,
represent the Credit Industry and develop the careers of all
Credit Professionals. As these organisations support your
Institute and your Industry please consider them when you
require assistance.
55
Presidents Report
- Winter in the West
Western Australia/NT
AROUND THE STATES
Events Calendar
16 September 2016
WINC Luncheon
October 2016
Sponsors Lunch
VENUE: TBC
Mike Murphy.
Divisional Partners
Julie also sits on the Board of Directors for the Global Banking
Alliance for Women and is on the Advisory Board for the Big
Issue.
Lisa Stedman, Chief Operating Officer at Pioneer Credit Ltd.
Lisa joined Pioneer Credit in 2011 as Head of Operations and
has held nationally accredited training and management roles
prior to Pioneer.
The luncheon, sponsored by VEDA, NCI and Results Legal is
definitely the most anticipated AICM event this year. Invitations
will be sent out soon.
Our National and Divisional Partners support and work with the
AICM to promote the Institutes activities, represent the Credit
Industry and develop the careers of all Credit Professionals.
As these organisations support your Institute and your Industry
please consider them when you require assistance.
57
New Members
NEW MEMBERS
The Institute welcomes the following credit professionals who were recently admitted to membership in May and June 2016.
New Zealand
Queensland
Victoria/Tasmania
Jos Basson
CLH Lawyers
Talitha Bere
Tradelink
Tanya Boggs
Finance One
Peta Breed
University Of Queensland
Sheree Brittain
Hastings Deering (Aust) Ltd
Maree Brooks
University Of Queensland
Maxine Browne
Transurban
Dwayne Bungay
Transurban
Fiona Burfield
Finance One
Leanne Buttress-Grove DHL Express (Australia
Samantha Camerlengo Collection House Limited
Che-Jung Alvin Chang Transurban
Catherine Clapton
Cairns Hardware Company Pty Ltd
Melanie Davis
Crane Distribution
Issam El-Merebi
Transurban
Toni Faulkner
Transurban
Kyriaki Koula Fotinos Lloyd-Jones
Transurban
Maureen Greaves
Crane Distribution
Nicola Hart
Tradelink
Leanne Healy
Crane Distribution
Meghan Holman
Finance One
Delia Human
University Of Queensland
Cassandra Jones
Finance One
Tina Keenan
Transurban
Greg Khan
The Energy Network
Greg Kotzadamis
University Of Queensland
Bobbie Langdon
Tradelink
Jonathan Lillas
DHL Express (Australia
Paul Lister
Century Yuasa Batteries Pty Ltd
Kate Long
Finance One
Michelle McDonald
Bradnams Windows & Doors
Debbie Meyer
Finance One
Kelly Morden
Tradelink
Arash Najafz
DHL Express (Australia
Linda Parry
Australian Receivables Ltd
Lynette Pearce
Transurban
Samantha Pearce
Tradelink
Bronwyn Reimer
Tradelink
Kasey Leigh Sinardi
Finance One
Jesse Stevenson
Finance One
Samantha Vale
N/A
Jade Wellington
University Of Queensland
Walter Zumaeta
Transurban
Fawaduddin Abro
Shannon Burge
Janine Cations
Surinder Chopra
Abhimanyu Choudhary
Karandeep Chugh
Peter Constantinou
Leonie De-Simone
Sean Devota
Erick Di Girolamo
Bryan Edge
Judy Eldridge
Namal Fernando
Mark Gaetani
Gordon Gallagher
Joyce Gin
Maree Green
Fungai Gurure
Anna Hatzidakis
Bridget Hume
Lars Inki
Mariana Ivanova
Edwar Kartio
Eugene Kavunousky
Harita Khosla
Jessica Lara
Anthony Lee
Alberto Leung
Joseph Livne
Denise Lopresti
Mark Loriente
Joi Mathiopoulos
Perry Mathiopoulos
Deborah Maxwell
Siddhartho Mukherjee
Sean Muller
Lara Murdoch
Van Nguyen
Caroline ODonnell
Joel Pacetti
Nancy Pantano
Meghna Pillai
Jonathan Praeger
Seema Saini
Christine Samarasinsha
Samuel Shand
Shane Smith
Kathryn Stephens
Marina Tilley
Robert Tonkin
Jane Trask
Rob Turner
Dean Walkeden
Melissa Yong
Michael Yu
Effie Zervakos
58
NewsCorp Australia
Sony DADC Australia Pty Ltd
Polczynski Lawyers
DHL Express (Australia
Metcash Pty Ltd
IP Solved (Holdings) Pty Ltd
Transurban
SR Law
Transurban
Aravanis
Swift Recovery Australia Pty Ltd
Polczynski Lawyers
Polczynski Lawyers
SR Law
NewsCorp Australia
Americold Logistics
Rivalea (Australia) Pty Ltd
CLH Lawyers
Veda
NewsCorp Australia
Veda
NewsCorp Australia
Ezy-Way Finance
SR Law
Talent International Pty Ltd
Polczynski Lawyers
N/A
Polczynski Lawyers
Law In Order Pty Ltd
Polczynski Lawyers
Australian Temporary
Fencing Pty Ltd
Vinidex Pty Ltd
Transurban
DHL Express (Australia
Americold Logistics
Sony DADC Australia Pty Ltd
Sony DADC Australia Pty Ltd
BBW Lawyers
Sony DADC Australia Pty Ltd
Polczynski Lawyers
Brickworks Limited
NewsCorp Australia
SR Law
SR Law
LG Electronics Australia Pty Ltd
Budget Repair
Macquarie Bank Limited
Transurban
Transurban
Polczynski Lawyers
Transurban
Transurban
Americold Logistics
NewsCorp Australia
Metcash Pty Ltd
DHL Express (Australia
ACM Group Ltd
Remondis
Americold Logistics
DHL Express (Australia
Polczynski Lawyers
Jirsch Sutherland
South Australia
Karan Bhatia
Cassandra Burfoot
Nick Christpoulos
Nancy Duong
Erin Freebairn
Jason Heidt
Roger Kuchel
Travis Olsen
Matthew Ormsby
Stuart Starr
Western Australia
Rachel Beck
Aisling Conlon
Zekiya Jasaroska
Tracey Newton
Jo-Anne Western
Want to progress
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(or improve results from your credit staff)
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AICM Qualifcation c
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education, you may be eligible for Recognition of Prior Learning. Employer Grants: You may qualify for a training grant.
Certificate IV in
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Or start small with a single unit: Each qualification is made up of a number of single units. You can start by completing one
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Stop putting it off & take the frst step:
Enrol to propel your credit career (or staff) to the next level.
aicm.com.au
aicm.com.au
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