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STEVEN FUCHS

Portsmouth, NH 03801
smf308@gmail.com www.linkedin.com/in/stevenfuchs308
603.309.0744

OPERATIONS MANAGEMENT ~ DELIVERY LOGISTICS ~ FACILITIES ~ SAFETY


Accomplished, customer-centric, and results-driven Senior Operations Manager with significant
experience and achievements in facility operations, training, logistics, compliance, and safety. Strong,
decisive, and proactive leader with outstanding operational, analytical, organizational, team building,
and planning competencies. Proven track record of consistent contributions to increased production, cost
effectiveness, and profitability. Reputation for outstanding problem-solving and troubleshooting abilities
with experience managing managers and cross functional teams. Loyal and hardworking; dedicated to
achieving the highest industry standards.
Core Competencies

Strategic Planning & Execution


Communication & Negotiation
Continuous Operational Improvements
Strong Analytical Skills
Project & Program Management
Staff Training & Development

Supply Chain Management


Safety & Regulatory Compliance
Delivery & Logistics Efficiency
Change Management
Business & Revenue Growth
Budgeting & Cost Control

PROFESSIONAL EXPERIENCE
Ditech Testing, Dieppe, NB Canada

Director of Operations-North America, December 2015 to August 2016


Manage and oversee the growth and operational excellence of the company in the United States
and Canada. Company closed US based Operations in August 2016.
AMERIGAS PROPANE, Londonderry, NH
AREA DIRECTOR NEW ENGLAND, 2012 through October 2015
Manage the day-to-day activities across assigned territory consisting of 15 business units in 4 New
England States, 60 plants, 300 employees, and $100M in annual sales. Develop and execute growth
strategies to expand business and revenues. Develop and administer $32M budget.
Key Contributions:

Exceeded budget target from $2.2M (FY 2014) to $2.6M (FY 2015); consistently lowered
operating costs by $400K through operational efficiency and only spending on an as-needed
basis.

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Improved overall customer service experience by providing exemplary customer assistance and
ensuring every customer is satisfied after any interaction with any team member ranging from
CRRs to District Managers.

Introduced simplified business operations; refined companys distribution strategy by increasing


productivity, subsequently, lowering delivery expense and overtime.

Championed increases in profits by streamlining operations, leading to less overtime and keeping
costs to a minimum.

Managed employees as partners as opposed to employees making them fully invested in the
team effort

HERITAGE PROPANE LLC, Riverhead, NY


DISTRICT MANAGER, 2010 to 2012
Oversaw daily operations of unit across assigned area. Carried out responsibilities associated with sales,
marketing, distribution, logistics, accounts receivable, and budget administration.
Key Contributions:

Devised new pricing strategies for 10,000 residential and commercial accounts, driving profit
margins by 30% in less than 12 months.

Consistently met or exceeded budget goals, generating revenues in excess of anticipated return
across district.

Led complete restructure of underachieving branch and defined key roles and responsibilities to
meet both short- and long-term objectives.

Created and instituted policies/procedures to ensure compliance and streamline operations,


distribution, logistics, supply chain, and receivables.

Put into place a vehicle preventative maintenance program leading to 12% reductions in overall
operating expenses in first year.

Collaborated with local industries to introduce strategic pricing programs that generated 9%
boost in sales.

Enhanced accounts receivable methods, quickly improving back-office efficiency and improving
collections by 72%.

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ENERGY NORTH PROPANE (a division of Heritage Propane), Concord, NH


BRANCH MANAGER & CUSTOMER SERVICE DIRECTOR, 2008 to 2010
Directed all aspects of operations within a $50M branch. Supervise a team of 95, including 6 managers
across 6 locations with a customer base of 25,000.
Key Contributions:

Wrote marketing plan focused on penetrating a specific industry by offering unique incentives,
successfully gaining 1,000 new accounts within first year of implementing program.

Tasked with improving branch accounts receivables nationwide; implemented robust collections
program that raised branch placement in Top 5 within six months; remained in Top 5 thereafter.

Conceptualized and instituted strategies to enhance efficiency in distribution; restructured duties


of office personnel to better utilize areas in which they individually excel; divided Customer
Service staff into groups to promote a team effort.

Devised and rolled out company-paid internal training programs that boosted employee
confidence, improved staff efficiency, increased productivity, and reduced turnover.

Educated staff to offer customized options, including incentives, discounts, and e-mail specials to
reward customer loyalty and improve customer satisfaction.

Instituted programs that helped upsell to existing customer base in an effort to maximize
revenue streams and streamline costs.

Achieved budget goals year over year.


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CHASE CHECKS & FORMS COMPANY, York, ME; PRESIDENT, 2003 to 2008
L.E. WESSELMAN, INC., Buffalo, NY; OPERATIONS/CUSTOMER SERVICE MANAGER, 2001 to 2003
TOWNE RIDGE CLEANERS, Stamford, CT; PRESIDENT, 1995 to 2001

EDUCATIONAL BACKGROUND
OHIO UNIVERSITY, Athens, OH; Bachelor of Science in Business