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What is communication?
Communication is essential
7 Advantages of communication
How it works
Sender person sending the message
Receiver person receiving the message
Sender encodes a message, chooses a channel by which to send the message,
and then sends the message to a receiver who then decodes the message.
Channel the way the message is conveyed (face- to-face, telephone, e-mail,
etc.) depends on the situation
Encode when the sender consciously attaches meanings to symbols from
feelings and ideas, creating the message sent
Decode when the receiver interprets and creates an understanding of what the
message sent means
Noise
affects the message sent by the sender
may prevent the message from reaching the receiver accurately
Types of noise
1. Physical noise factors that take place outside the receiver
2. Physiological noise-- biological, personal factors that prevent the receiver from
accurately interpreting and decoding the message
3. Psychological noise-- when forces within a person prevent he/she from having
the ability to send or receive a message effectively
4. Semantic noise - speaker and listener have different meaning systems
(languages, jargon, ambiguous or abstract terms)
Communication principles
1. Communication begin with self.
How you see yourself can make a great difference in how you
communicate.
6. Communication is pervasive
Communication spreads to all aspects of your life. If you are not
communicating with yourself (thinking, planning, reacting to the world
around you), you are observing other and drawing inferences from their
behaviour.
7. Communication cannot be reversed
You cannot go back in time and erase your messages to other.
8. No one single event or person leads to anothers reaction
9. Meanings rest in people, not words
Communication context
1. Intrapersonal communication
The process of using messages to generate meaning within self
The little voice in our mind
2. Interpersonal communication
The process of using messages to generate meaning between at least two
people
Equal opportunities for both speaking and listening
Dyadic communication (the most common type)
3. Public communication
The process of using messages to generate meanings in which a single
source transmits a message to a number of receivers
Unequal amount of speaking
Limited verbal feedback
Recognised by its formality, structure and planning
4.
Mass communication
The process of using messages to generate meaning in a mediated system
Aimed at a large audience (usually unseen)
No personal contact between senders and receivers
Competence is situational.
Competence is relational.
Have empathy
Are self-monitors
Empathy
Ability to put yourself in anothers shoes
Understanding anothers perspective
Cognitive complexity
The ability to analyze the behavior of others in a variety of ways
Looking at the situation from a variety of angles (rather than just your
perspective)
Self-Monitoring
Observing your own behaviors as if you are outside yourself
Imagining how others are interpreting your behaviors
Being aware of how your behaviors affect others