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Opal Ruiz
opalaruiz@gmail.com
325 2069
P.O Box 735, KY1-1103
Grand Cayman, Cayman islands

PERSONAL STATEMENT
A result oriented and self-motivated individual seeking a challenging and rewarding human
resource management position where I can utilize my communication, analytical and
problem solving skills in contributing to the continued development and success of the
organization.

SKILLS & COMPETENCIES

Innovative thinker
Good Business Judgement
Strong Interpersonal Skills
Strong Customer Service Skills
Quick learner and self-motivated
Ability to interpret laws and regulations
Excellent Oral and Written Communication skills
Experience with Microsoft Office: Excel, Word, PowerPoint & Outlook,

WORK EXPERIENCE
Cayman Islands Department of Tourism
Position Human Resource Officer
August 2015 Present
Main duties include the following:

Maintain organised, accurate and current personnel information hard

copies and electronic records on HRIRIS and ECM as required for
Departmental staff, ensuring that such information remains
confidential.

Administer staff salaries and wages to ensure the timely and accurate
payment of such; provide Time Recording System (TRS) administration.

Coordinate recruitment efforts for all full-time, part-time and temporary

positions including preparing and placing advertisements; collecting and

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screening applications; scheduling, preparing information for and

participating in interviews; conducting pre-employment testing and
background checks; and following up with applicants.

Work with Unit Supervisors and Manager to ensure that job

descriptions are an accurate representation of the job function and
duties and of the competencies and skills required; update
organisational charts as required.

Administer employee service and benefits programmes such as health

and pension, ensuring that necessary documentation is filed
appropriately and that relevant information pertaining to such
programmes is circulated for staff information.

Provide guidance and support, as well as help to coordinate and

administer staff development processes including succession planning,
performance management, training and development activities and
disciplinary procedures.

Develop, coordinate and assist with activities and programmes that can
positively impact employee morale within areas such as communication,
social, reward and recognition and health and safety.

Assist in the preparation of the annual Human Resources Budget and

work within the set budget throughout the course of the fiscal year.

Prepare reports on employee-related data such as turnover, training,

performance, compensation, exit interview information and provide
analyses and recommendations on such data as requested.

Conduct orientation for new employees and exit interviews for

employees leaving the Department.

Assist in the development, revision and/or implementation of HR-related

policies, procedures and objectives and related documentation and
presentations.

Prepare documentation in accordance with established requirements as

requested or required for any of the above processes, for submission to
the Director of Tourism, Ministry of Tourism or Portfolio of the Civil
Service.

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Saxon Administration Ltd (Subsidiary of DMS Organization Ltd)

Client Services Agent for Silver Thatch Pensions
Position Pension Administrator
August 2009 August 2015
Main Duties included the following:
Posting checks
Account Allocations
Process Transfer forms
Respond to phone queries
Respond to email queries
Process Enrolment forms
Process Termination forms
Process welcome packages
Member Account updates
Respond to Live Char queries
Manage General Message Box
Team Lead for Customer Service
Scanning of member files/forms
Receptionist duties when necessary
Prepare packages for potential clients
Resetting online passwords for clients
Banking on behalf of Silver Thatch Pensions
Setting up new companies being enrolled with the plan
Provide feedback on ways to improve customer service
Process employer / employee enrolment confirmation reports
Respond to inquiries regarding policies, procedures and programs

DMS Management Limited

January 2007 August 2009
Position - Administrative Assistant
Main Duties included the following;
Routes incoming mail.
Retrieves files upon request.
Performs other clerical duties as assigned
Performs all receptionist duties when required
Retrieves Material for personnel upon request.
Creates and maintains database and Excel Spreadsheet files.
Makes copies and scans of correspondences or other printed Materials.

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Organizes and maintains file system, and flies correspondence and other records.
Prepares outgoing mail correspondence, including faxes, both local and international
courier mail, and outing going local and overseas post.
Orders and maintains office supplies, monitor inventory, and arranges for equipment
maintenance.

Dms Organization Limited

August 2006 December 2006
Position- Receptionist
Main Duties included the following;
Respond to inquiries

Maintain and order office supplies

Maintain and order kitchen supplies
Book conference room for interviews and meetings
Perform general administrative duties as assigned
Record and maintain a log of all incoming company mail
Distribution of all incoming company mail to appropriate personnel
Welcomes all on site visitors determine nature of business and directs visitors to
appropriate personal

EDUCATION & TRAINING

Master of Business Administration
July 2016 Present
International College of the Cayman Islands
Bachelors Degree in Business Administration (Cum Laude)
International College of the Cayman Islands
Awards Deans List: spring 2014, summer 2014, & winter 2015
Cayman Islands Government Development Month
Record & Information Management August 2016
Cayman Islands Society of Professional Accountants
Training November 2015
Strategic Business & HR Roles
How to Make Performance Measurement Repeatable
The Power of Ethical Decision Making
References Available upon request

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