Leah Catania

508-813-3862
lcatania@umassd.edu

Education
University of Massachusetts Dartmouth
Master of Arts in Professional Writing GPA: 3.95

Dartmouth, MA
projected May 2017

Roger Williams University

Bachelor of Fine Arts in Creative Writing GPA: 3.97
Concentration in Literary Publishing

Bristol, RI
May 2014

Related Work Experience

Oracle Health Sciences Global Business Unit
User Assistance Intern

Bedford, MA
May 2016 Present

Write, record and edit screen-capture tutorial videos for Oracle HSGBU software products
Write procedures and FAQs for Oracle HSGBU software products
Perform persona-led heuristic evaluations on product documentation
Re-write existing documentation to be simpler, clearer and more user-centered

University of Massachusetts Dartmouth English Department

Dartmouth, MA
Technical Communications Teaching Fellow
Sept 2015 Present
Instructor of record for 1-2 class sections of ENL 266: Technical Communications, required for
undergraduate Engineering and Computer Science majors
Create daily homework, class assignments and lesson plans
Teach students to write resumes, cover letters, proposals, instructions, technical descriptions and
reports by analyzing audience, purpose and context

Skills
Computer Skills:
Communication Skills:
MS Word, Excel,
Technical Writing
PowerPoint & Access
Proposal writing
Author-it
Collaborative writing
Adobe FrameMaker,
Video Editing
Captivate, DreamWeaver,
Voiceover Recording
Photoshop & InDesign
User Testing
HTML5 and CSS3
Public Speaking
WordPress
CMS and AP Style
Wiki formatting

Soft Skills:
Leadership
Oral communication
Time management
Organization
Familiar with the Agile
development environment

Other Work Experience

Self-employed at Pine Hill Farm
Massachusetts Licensed Equine Riding Instructor
Instruct beginner children and young adults at the walk, trot and canter

Taunton, MA
Mar 2012 Present

Leah Catania

Nestle Waters North America Direct

Raynham, MA
Customer Service Representative
Nov 2014 Aug 2016
Assisted customers on the phone with problems related to water delivery, billing and the website
Assisted new customer service representatives through NWNAs Resource line
Roger Williams University Public Affairs
Bristol, RI
Editorial Intern
June 2013 May 2014
Conducted background research and interviews
Wrote and proofread articles for RWU Magazine and RWUs news website PDQ@RWU
Mount Hope Literary Magazine, published by Roger Williams University
Bristol, RI
Managing Editor
Sept 2011 May 2014
Created and managed database of incoming submissions for poetry, fiction and nonfiction
Read fiction and nonfiction submissions and assisted in selecting items for publication
Copy edited short stories and essays, as well as proofread the magazine
Conducted interviews with literary figures and published them in Q & A format
Roger Williams University Center for Academic Development
Bristol, RI
Writing Tutor
Sept 2010 May 2014
Assisted students in writing papers by proofreading and editing for grammar, organization and
content

Academic Honors

RWU Fiction and Creative Nonfiction Fellow (12 13 and 13 14)

Excellence in Literary Publishing Award (2014)
Senior Thesis Award in Creative Writing (2014)
Lt. Charles A. Henderson 99 Outstanding Tutor Award in Writing Curriculum (2014)
RWU Presidents Core Values Medallion (2014)
Recipient of the Matthew Wolfe Scholarship in Creative Writing (2012)