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BRIEFING ON
CONSUMER
RIGHTS &
RESPONSIBILITIES
Christopher M. Diaz
TIDS, DTI-Bukidnon
Enabling Business,
Empowering Consumers
OBJECTIVES:
1. Understand the basic rights and
responsibilities of consumers;
2. Recognize the importance of being
informed consumers; and
3. Act as informed, educated and
responsible consumers.
CONSUMER
RIGHTS
Series of 2013
Enabling Business,
Empowering Consumers
BILL OF RIGHTS
On 15 March 1962, the late US President John F. Kennedy
gave focus on consumer related issues. The Bill of Rights
was later expanded by the United Nations (UN) into
eight (8) Basic Consumer Rights that we know today
Right to basic needs, Right to safety, Right to information,
Right to choose, Right to representation, Right to redress,
Right to consumer education & Right to a healthy environment.
These rights, when asserted, protect us from the market abuses
and social injustices which undermine them.
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
WHAT TO DO?
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
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Empowering Consumers
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Empowering Consumers
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Empowering Consumers
WHAT TO DO?
Enabling Business,
Empowering Consumers
WHAT TO CHECK
FOR IN LABELS?
The label may contain the
following:
Consume Before
Expiry Date
Best Before
FDA-Approved
Expires on
Caution/Warning Signs
and Symbols
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
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Empowering Consumers
Enabling Business,
Empowering Consumers
WHAT TO DO?
Enabling Business,
Empowering Consumers
WHAT TO LOOK
FOR IN LABELS?
Words such as
External or Internal
Precautions
Chemical contents of
the product
Limitations and expiry
dates
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
WHAT TO DO?
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Empowering Consumers
Enabling Business,
Empowering Consumers
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Empowering Consumers
WHAT TO DO?
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Empowering Consumers
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Empowering Consumers
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Empowering Consumers
WHAT TO DO?
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Empowering Consumers
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Empowering Consumers
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Empowering Consumers
No Return, No Exchange
written in: - contract of sale
shall NOT be
- receipt
- sales transaction - anywhere in the store
to correct the misconception of a lot of consumers that they
do not have the right to return defective goods or demand
for remedies in case of defective or imperfect service.
Enabling Business,
Empowering Consumers
COMPLAINT FORM
Name of Complainant:
Age:
Address of Complainant:
Gender:
Telephone No.
Name of Establishment:
Address of Establishment:
Telephone No.
Nature of Complaint:
Name/Brand of Product:
Narration of Facts:
Signature of Complainant
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
WHAT TO DO?
Involve yourself
RA 7394
(CONSUMER ACT OF
THE PHILIPPINES)
- to protect the interest of
the consumer, promote his
general welfare and to
establish standards of
conduct for business and
industry
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
WHAT TO DO?
CONSUMER
RESPONSIBILITIES
Series of 2013
Enabling Business,
Empowering Consumers
CRITICAL AWARENESS
is the consumer
responsibility to be
more alert and
questioning about the
use, price and quality
of goods and services.
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
Enabling Business,
Empowering Consumers
ENVIRONMENTAL
AWARENESS is the consumer
responsibility to understand
the environmental
consequences of our
consumption. We should
recognize our individual and
social responsibility to
conserve natural resources
and protect the earth for
future generation.
Enabling Business,
Empowering Consumers
SOLIDARITY is the
consumer responsibility
to organize together as
consumers to develop
the strength and
influence to promote
and protect our interest.
Enabling Business,
Empowering Consumers
A well-informed
and vigilant
consumer
is the best
protected
consumer.
Enabling Business,
Empowering Consumers