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The TQM Magazine TQM as a management system consisting of values, techniques and tools Ulrika
The TQM Magazine TQM as a management system consisting of values, techniques and tools Ulrika

The TQM Magazine

TQM as a management system consisting of values, techniques and tools Ulrika HellstenBengt Klefsjö

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Ulrika HellstenBengt Klefsjö, (2000),"TQM as a management system consisting of values, techniques and tools", The TQM Magazine, Vol. 12 Iss 4 pp. 238 - 244 Permanent link to this document:

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Juan José TaríDepartment of Business Management, University of Alicante, Spain. 2005. Components of successful total quality management. The TQM Magazine 17:2, 182-194. [Abstract] [Full Text] [PDF]

93.

Göran SvenssonSchool of Business and Engineering, Halmstad University, Halmstad, Sweden Greg WoodBowater School of Management and Marketing, Deakin University, Warrnambool, Australia. 2005. Corporate ethics in TQM: management versus employee expectations and perceptions. The TQM Magazine 17:2, 137-149. [Abstract] [Full Text] [PDF]

94.

Göran SvenssonSchool of Business and Engineering, Halmstad University, Halmstad, Sweden Greg WoodBowater School of Management and Marketing, Deakin University, Warrnambool, Victoria, Australia. 2005. Business ethics in TQM. The TQM Magazine 17:1, 19-34. [Abstract] [Full Text] [PDF]

95.

Stefan LagrosenDepartment Chairman in the School of Management and Economics, Växjö University, Växjö, Sweden. 2004. Quality management in global firms. The TQM Magazine 16:6, 396-402. [Abstract] [Full Text] [PDF]

96.

Juan José Tarı́, Vicente Sabater. 2004. Quality tools and techniques: Are they necessary for quality management?. International Journal of Production Economics 92:3, 267-280. [CrossRef]

97.

Peter Söderholm. 2004. Continuous Improvements of Complex Technical Systems: a Theoretical Quality Management Framework Supported by Requirements Management and Health Management. Total Quality Management & Business Excellence 15:4, 511-525. [CrossRef]

98.

Henrik ErikssonHenrik Eriksson is a PhD Student in the Division of Quality and Environmental Management, Luleå

University of Technology, Luleå, Sweden

2004. Organisational value of participating in a quality award process: a Swedish

study. The TQM Magazine 16:2, 78-92. [Abstract] [Full Text] [PDF]

99.

Maria FredrikssonMaria Fredriksson is a PhD student in the Division of Quality and Environmental Management, Luleå

University of Technology, Luleå, Sweden

2004. Experienced effects from applying TQM in societal improvement work in

a Swedish community. The TQM Magazine 16:1, 6-13. [Abstract] [Full Text] [PDF]

100.

Roland HarneskResearch Engineer in the Division of Quality & Environmental Management, Luleå University of

Technology, Luleå, Sweden

2004. Partnership with internal customers – a way to achieve increased commitment. The TQM

Magazine 16:1, 26-32. [Abstract] [Full Text] [PDF]

101.

Jonas HanssonDivision of Quality Technology and Statistics, Luleå University of Technology, Luleå, Sweden and Fredrik BacklundDivision of Quality Technology and Statistics, Luleå University of Technology, Luleå, Sweden Liselott LyckeDepartment of Technology, University of Trollhättan/Uddevalla, Trollhättan, Sweden. 2003. Managing commitment:

increasing the odds for successful implementation of TQM, TPM or RCM. International Journal of Quality & Reliability Management 20:9, 993-1008. [Abstract] [Full Text] [PDF]

102.

Henrik ErikssonDoctoral student in the Division of Quality and Environmental Management at Luleå University of Technology, Luleå, Sweden. 2003. Experiences of working with in‐company quality awards: a case study. The TQM Magazine 15:6, 397-407. [Abstract] [Full Text] [PDF]

103.

Stefan LagrosenSchool of Management and Economics, Växjö University, Växjö, Sweden Yvonne LagrosenDepartment of Total Quality Management (IIQ), Chalmers University of Technology, Go¨teborg, Sweden. 2003. Quality configurations:a contingency approach to quality management. International Journal of Quality & Reliability Management 20:7, 759-773. [Abstract] [Full Text] [PDF]

104.

Ozden BayazitOzden Bayazit is Visiting Faculty, Department of Management, Youngstown State University, Youngstown, Ohio, USA 2003. Total quality management (TQM) practices in Turkish manufacturing organizations. The TQM Magazine 15:5, 345-350. [Abstract] [Full Text] [PDF]

105.

Stefan LagrosenAssociate Professor of Marketing and Quality Management at the School of Management and Economics, Vaxjo University, Vaxjo, SwedenYvonne LagrosenPhD Candidate in Quality Management in the Department of Total Quality Management, Chalmers University of Technology, Gothenburg, Sweden. 2003. Management of service quality – differences in values, practices and outcomes. Managing Service Quality: An International Journal 13:5, 370-381. [Abstract] [Full Text] [PDF]

106.

Stefan LagrosenSchool of Management and Economics, Växjö University, Växjö, Sweden. 2003. Exploring the impact of culture on quality management. International Journal of Quality & Reliability Management 20:4, 473-487. [Abstract] [Full Text] [PDF]

107.

Anders GustafssonService Research Center, Karlstad University, Karlstad, Sweden Lars NilssonService Research Center, Karlstad University, Karlstad, Sweden Michael D. JohnsonUniversity of Michigan Business School, Ann Arbor, Michigan, USA. 2003. The role of quality practices in service organizations. International Journal of Service Industry Management 14:2, 232-244. [Abstract] [Full Text] [PDF]

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108. Jonas HanssonThe Division of Quality Technology and Statistics, University of Luleå, Luleå, Sweden.Bengt KlefsjöThe

Division of Quality Technology and Statistics, University of Luleå, Luleå, Sweden

implementing total quality management in small organisations. The TQM Magazine 15:2, 71-81. [Abstract] [Full Text] [PDF]

2003. A core value model for

109. Håkan WiklundProfessor of Quality Technology, Mid Sweden University and Luleå University of Technology, SwedenBengt KlefsjöProfessor of Quality Technology, Luleå University of Technology, Sweden.Pia Sandvik WiklundDeputy Vice

Chancellor, Mid Sweden University, Sweden.Bo EdvardssonProfessor of Business Administration, Special Services, Karlstad

2003. Innovation and TQM in Swedish higher education institutions – possibilities and pitfalls. The

University, Sweden

TQM Magazine 15:2, 99-107. [Abstract] [Full Text] [PDF]

110. Fco. Javier Lloréns MontesManagement Department, Universidad de Granada, Granada, Spain Antonio Verdú JoverManagement Department, Universidad de Granada, Granada, Spain Luis Miguel Molina FernándezManagement Department, Universidad de Granada, Granada, Spain. 2003. Factors affecting the relationship between total quality management and organizational performance. International Journal of Quality & Reliability Management 20:2, 189-209. [Abstract] [Full Text] [PDF]

111. 2003. Erratum. Measuring Business Excellence 7:1, 36-50. [Abstract] [PDF]

112. Eva LindbergDepartment of Public Health and Caring Sciences, Health Service Research, University of Uppsala, Uppsala, Sweden Urban RosenqvistDepartment of Public Health and Caring Sciences, Health Service Research, University of Uppsala, Uppsala, Sweden. 2003. The staff’s views on what’s the job – the starting point for quality improvement in health care. International Journal of Health Care Quality Assurance 16:1, 47-54. [Abstract] [Full Text] [PDF]

113. Jonas HanssonJonas Hansson is a Doctoral Students, at the Division of Quality Technology & Statistics at the Lulea University of Technology, Sweden.Henrik ErikssonHenrik Eriksson is a Doctoral Students, at the Division of Quality

2002. The impact of TQM on financial

Technology & Statistics at the Lulea University of Technology, Sweden

performance. Measuring Business Excellence 6:4, 44-54. [Abstract] [Full Text] [PDF]

114. Stefan LagrosenStefan Lagrosen is an Associate Professor in the School of Management and Economics, Växjö University,

2002. Quality management in Europe: a cultural perspective. The TQM Magazine 14:5, 275-283. [Abstract]

Växjö, Sweden

115. Don BathiePaisley Business School, Paisley, UK Josh SarkarPaisley Business School, Paisley, UK. 2002. Total quality marketing (TQMk) – a symbiosis. Managerial Auditing Journal 17:5, 241-244. [Abstract] [Full Text] [PDF]

116. Mats Lindell, Magnus Svensson. 2002. Among Demons and Angels: Attitudes towards system evaluation for quality improvement in advanced vocational education. Quality in Higher Education 8:2, 127-136. [CrossRef]

117. Håkan Wiklund, Pia Sandvik Wiklund. 2002. Widening the Six Sigma concept: An approach to improve organizational learning. Total Quality Management 13:2, 233-239. [CrossRef]

118. Jonas Hansson. 2001. Implementation of total quality management in small organizations: A case study in Sweden. Total Quality Management 12:7-8, 988-994. [CrossRef]

119. Stefan LagrosenAssociate Professor at the School of Management and Economics, Växjö University, Sweden

Strengthening the weakest link of TQM – from customer focus to customer understanding. The TQM Magazine 13:5, 348-354. [Abstract] [Full Text] [PDF]

120. Bengt KlefsjöBengt Klefsjö is Professor of Quality Technology and Management and Head of the Division of Quality Technology and Statistics at Luleå University of Technology in Sweden. He has published about 75 scientific articles and is co‐author of 18 published books in mathematics, statistics and quality technology and management. He has been a member of the jury of the Swedish Quality Award all the time since the start in 1992 and is also a member of the scientific board of SIQ, the Swedish Institute for Quality. E‐mail: Bengt.Klefsjo@ies.luth.se Håkan WiklundHåkan Wiklund is Professor of Quality Technology at the Division of Quality Technology and Statistics at Luleå University of Technology in Sweden. He also works at Mid Sweden University, Sweden. He is author of about 75 papers in international journals and conference proceedings. He is leader of several research projects in the fields of manufacturing process control, process management and product development. E‐mail: Hakan.Wiklund@ter.mh.se Rick L. EdgemanRick Edgeman is Professor and Director of the SABER Institute for Self‐Assessment and Business Excellence Research at Colorado State University and Executive Director of MAAOE, the Multinational Alliance for the Advancement of Organisational Excellence. Quality Progress identified Rick as one of “21 Voices of Quality for the 21st Century” in its January 2000 issue. He has authored more than 100 articles and has also served as a Visiting Professor in the Quality and Innovation Research Group the Aarhus School of Business in Denmark and in the Division of Quality Technology and Statistics at the Luleå University of Technology in Sweden. E‐ mail: Rick.Edgeman@colostate.edu. 2001. Six sigma seen as a methodology for total quality management. Measuring Business Excellence 5:1, 31-35. [Abstract] [Full Text] [PDF]

2001.

121. Peter E.D. LoveSchool of Architecture and Building, Deakin University Zahir IraniDepartment of Information Systems & Computing, Brunel University Heng LiDepartment of Building & Real Estate, Hong Kong Polytechnic University Eddie W.L. ChengDepartment of Building & Real Estate, Hong Kong Polytechnic University Raymond Y.C. TseDepartment of Building & Real Estate, Hong Kong Polytechnic University. 2001. An empirical analysis of the barriers to implementing e‐

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commerce in small‐medium sized construction contractors in the state of Victoria, Australia. Construction Innovation 1:1, 31-41. [Abstract] [PDF] 122. S.R. Lobo, K. RamanathanInformation and communication technology supported total quality management 310-320. [CrossRef] 123. Alfred L. Guiffrida, Kelly O. Weeks, Lihua ChenImproving Supply Chain Delivery Performance Using Lean Six Sigma 89-117. [CrossRef] 124. M. A. BejjarInformation and Communication Technology a Catalyst to Total Quality Management (TQM) 5074-5083. [CrossRef]