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Shekhar Chidambaram

No8,
Chickalwadi.
Khadki
Pune, 411020
Maharashtra.

Mobile: 8007777204
Email Id: schidambaram82@gmail.com

OBJECTIVE
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people,
which will help me to explore myself fully and realize my potential. Willing to work as a key player in
challenging & creative environment.
WORK EXPERIENCE
August 2014 till date
INTERNATIONAL TRAVEL HOUSE LTD
Designation: Supervisor Customer Relations/Sales Operations
Designation: Supervisor Customer Relations/Sales Operations
Overseen management of bussing contracts, limousine and chauffeur services. Ensured service
levels are
adhered to by all team members in a timely and professional manner.
Provided logistical solutions to all project based services such as short term transportation services
for events
and corporate entities.
Customer Service: Worked with the team to ensure that one continuously exceeds customer
expectations at
all times. Liaised directly with the BDM's to establish business opportunities with new or existing
customers.
Ensured that an aggressive sales strategy is adopted to achieve sales and revenue. Established sales
targets,
training on products, services, sales performance, follow up on sales opportunities and converting
them.
Staff training and development: Trained, mentored and developed skills with team members. Set
KPI'S for
the team in line with the business objectives, reviewed them periodically and performance managed
them to
deliver outstanding results.
Demonstrated business practices that are in line with ITH standards; Handled complaints escalated
from both
internal and external customers and provide solutions; and Communicated on operational areas
supporting all
promotional activates targeted to improve inbound sales.
Presented critical data relevant to Bussing, Limousine, Chauffeur & Event Management operations,
sales
opportunities and performance to the Branch Manager on a regular basis; and also liaised with
Rental/Lease

and Sales Managers on a regular basis.


Interacted with corporate sales team in establishing support and customer care to individual
accounts.
Supported all marketing initiatives that are targeted to improve sales opportunities.

March 2012 till date


CARZONRENT INDIA PVT LTD (Hertz)
Designation: Asst. Manager Business Development

Maintain and develop existing and new customers, while optimizing quality of service, business growth and
customer satisfaction, to achieve segment growth
Develop a thorough knowledge of Carzonrent products and services
Develop and implement effective sales and marketing strategies that maximize all sales opportunities
Implement strategies to drive profitable revenue growth and market share.
Build and maintain effective referral relationships to maximize referral opportunities
Deliver effective presentations including proposals to customers and business reviews to management
Identify, respond and solve business issues for customers and provide win-win solutions that add value
Coordinate the negotiation of rates and contract terms to solidify pending deals
Close deals and effectively communicate the value of Carzonrent solutions and how they will meet the
customer's needs and business objectives
Maintain account files, report documentation and proposals/bids using the Salesforce.com system
Participate in tradeshows, chamber of commerce functions and other local events to strength the relationships
of our brands in the marketplace

Meet regularly with Local Market Operations team to communicate successes and challenges

Communicate regularly with Sales' and Operations' teams regarding marketing trends, customer concerns and
effectiveness and best practices for sales strategies

Ability to generate new and innovation ways or methods to sell products and services

Strong and effective skills in all areas/stages of research, probing, prospecting, lead generation and
negotiating in order to uncover new business, develop existing accounts and deliver results

Ability to demonstrate ease and professionalism when meeting with clients

Excellent business acumen and strong planning, organization and priority setting skills to leverage
relationships, both internal and external

December 2011 to March 2012


Europcar - JETFLEET PVT LTD
Designation: Unit Incharge
Responsible for smoother functioning of Hub operations.
Taking care of all Reservations & Mail confirmations
Pre & Post Follow-Up with all the Chauffeurs after allocating their duties
Presently has been implant at IBM INDIA
Interacting with VIP client and International Visitor of IBM
Handling all the direct payment client bills
Keeping track of daily money transactions PVCs, IOUs, petty cash.
Plotting Cars and Chauffeurs correctly.

Submission of Invoices to clients & follow for payment collections.


Interacting with corporate client to give best of services

August 2010 to November 2011


AVIS - MERCURY CAR RENTALS LIMITED
Designation: Station Manager
Implant at HOTEL ISTA PUNE
Interacting with VIP client and International Visitor
Checking Own Car and Vendor Car Quality and Chauffeur Hygiene.
Bills submission of BTH/BTR to Hotel Accounts Department on monthly basis
Submission of Invoices and Cash collections on daily basis to Corporate Office and the Hotel
Accounts Department.
Keeping track of daily money transactions PVCs, IOUs, petty cash.
Plotting Cars and Chauffeurs correctly.
Checking in the system daily regarding centralized updates.
October 2008 to September 2010
CAR CLUB
BURGGRUEN CAR RENTALS PVT LTD
Designation: Senior Executive
Responsible for smoother functioning of Hub operations.
Taking care of all Reservations & Mail confirmations
Pre & Post Follow-Up with all the Chauffeurs after allocating their duties
Presently has been implant at IBM INDIA
Interacting with VIP client and International Visitor of IBM
Handling all the direct payment client bills
Was implant at HOTEL WESTINPUNE
Designation: Unit Incharge
Interacting with VIP client and International Visitor
Checking Own Car and Vendor Car Quality and Chauffeur Hygiene.
Submission of Invoices and Cash collections on daily basis to Corporate Office and the Hotel
Accounts Department.
Keeping track of daily money transactions PVCs, IOUs, petty cash.
Plotting Cars and Chauffeurs correctly.
Air Ticketing via our tie up partner.
Railway Ticketing via our tie up partner
Checking in the system daily regarding centralized updates.
October 2007 to September 2008
ORIX AUTO INFRASTRUCTURE SERVICES LTD
(AN IL&FS JOINT VENTURE COMPANY)
Responsible for smoother functioning of Hub operations.
Taking care of all Reservations & Mail confirmations
Pre & Post Follow-Up with all the Chauffeurs after allocating their duties

Presently has been implant at JOHN DEERE (I) PVT LTD


Interacting with VIP client and International Visitor of John Deere
Handling all the direct payment client bills
Also taking care of all outstanding bills of company billing of John Deere

September 2003 to August 2007


HARMONY DISTRIBUTORS PVT. LTD. (CALVIN KLEIN)
I worked for Calvin Klein perfume at Pune Central & Shoppers Stop as a Team Leader. Supervisor the
team members in day to day work. Make sure that the customer satisfaction is guaranteed
LANGUAGES KNOWN
English, Hindi, Marathi & Tamil
EDUCATIONAL PROFILE
Bachelor of Commerce: Poona College, Pune, India.
H.S.C. (XII):
Range Hills Junior College.
S.S.C. (X):
All Saints High School

PERSONAL INFORMATION

Date of Birth
Fathers Name
Address
Telephone

: 4th March1982.
: Chidambaram
: No.8, Chickalwadi, Khadki, Pune, 411020.
: 8308831623