FRANCES E.

CALAPARDO
(727)303-4111 - fecalapardo@gmail.com

SUMMARY OF QUALIFICATIONS
Providing excellent client services support at the south Pasco Healthy Families office. Over 20 years of
administrative and customer service experience with clients in a variety of military, medical, and civilian
settings. 10 + years serving in the United States Air Force providing Information Management services,
supervision and counseling. Keen ability to eliminate barriers by effectively listening and communicating
to service any client Highly proficient with Microsoft Word, Excel and Outlook as well as Access,
Medical Manager, PowerPoint, Publisher, and several other Databases. Conscientious, organized,
dedicated, and loyal worker who exceeds expectations to get the job done.

EXPERIENCE
As a Parenting Specialist I schedule appointments by coordinating with the office
schedule, transporters and caregivers, visiting parents and case managers daily.
Responsible for canceling appointments for clients who do not call to confirm, show
up late, or for any other reason violated rules for visitation. Scan and name all
documents to go into paperless files. Answer phone calls and confirmations for
visitation. Locate all orders and forms to insure proper visitation. Coordinate with
Executive director for other duties as assigned.
Front and Back Medical Assistant Family Medicine concierge practice.
Collecting insurance information and payments, compiling appropriate chart information
for appointments, updating medication lists, printing super bill encounter forms
Responsible for accurate and timely collection of insurance information, payment and
appropriate chart information. I was consistently praised for attention to detail and
positive patient interactions.
Sorting and sending faxes, answering multi line phones
Making appointments, taking medication refill requests, calling and faxing refills to
pharmacies, taking physician messages, and triaging patients.
Charting vitals, chief complaints, and symptoms. Preparing and positioning patients
appropriately for exams.

 Assisting the doctor with procedures and specimen collection, cleansing/dressing

wounds, suture/staple removal.
Administering medications via nebulizer, injections, and samples. EKG, Phlebotomy
proficient.
Processed labs for pickup, calling patients results, providing patient education
Filling out paperwork for appropriate test and scheduling, referrals and authorizations,
records management/documentation.
Patient Liaison to other outside agencies (i.e. Medical equipment, imaging, specialists).
Command Staff Administrator

Create on demand Commanders Schedules Daily,

Functional Area Records manager for 7 separate units, enforced safety

and security standards post September 11, 2001.
Initiated new tracking system to follow correspondence for interdepartmental action;
response time to customers decreased by 50%.
Responsible for the tracking and deconfliction of all incoming and outgoing projects
within the Command.
Prepared detailed notes and reports, as well as conducting quality assurance
inspections in support of the Unit Commander and Deputy Commander. (Helps to
work in how many personnel are effected or report to that command if you remember.
An estimate is fine.)
Supervisor/NCOIC of the unit orderly/personnel room for unit military personnel. (How
many personnel?)
Wing Commanders administrative eyes and ears. (This makes sense in the military mind
set but isnt a strong bullet. I would consider removing or rewording to something like:
Conducted inspections, unit surveys, and service member interviews on behalf of the
Unit Commander to support good unit conduct and morale.)
Scheduled special appointments, events, and mobilization. Followed appropriate
protocol for Wing Command Operations.
Responsible for all communication entering and exiting the Wing level from creation,
delivery, maintenance to destruction.

Registrar Assistant/Executive Assistant to the Director.

Processed payroll for over 250 Instructors and Staff weekly.
Provided in-processing briefings and orientation for incoming students. Input all
documentation for all flight crew students, scanned tests, and maintained personnel
information in databases and files. Out processed students for departure and leave.
Training Manager

Scheduled and monitored all training requirements. Maintained files.

Liaison for the Commander for training progress

NCO of Command Staff Administration/Supervisor.

Provided Executive support for the 189th Vice Commander and Recruiting Squadron.
Obtained the Top Secret/SCI Security Clearance and Background Check
Program manager for Amex, Leave, orders, awards, and decorations
Created, disseminated, and disposed of all unit correspondence.
In/out processed all unit personnel, inventoried mobility, chemical, and biological
equipment as well as all training and mobility requirements.
Wing mobility manager. Battle Staff/Command Post Administrator.

WORK HISTORY (Put the dates and Company up with the responsibilities descriptions)

Present

Volunteer/Clerical Support

Family Partnerships

New Port Richey

20122014

Medical Assistant

Stacy Edwards, D.O.

Dunedin, FL

Medical clerical volunteer

Bay Dermatology

New Port Richey

Nursing Lab assistant

PHCC Nursing Dept

New Port Richey

Medical Receptionist

Urology consultants

Safety Harbor, FL

2012
20082009

20052007

Medical Assistant

Family Medicine

Palm Harbor, FL

20002003

Command Staff Admin /Functional

Area Records Manager

USAF(Duke Fld, FL)

and Mac Dill AFB

Mac Dill AFB, FL

20012002

Material Repair Auth Rep

HP/VeriFone

Clearwater, FL

Resident Care

Communicare Inc.

Clearwater, FL

Sales Assistant/reception

A1-Temps

Clearwater, FL

Executive assistant /Payroll/Registrar

C-130 schoolhouse

LRAFB, AR

20002001
19992000

Safety Operations Dispatcher

Raytheon Systems

19971999 -

Training manager

Pulaski County
Schools

1993

/NCOIC Administrative unit

Little Rock, AR
LRAFB, AR

189th Intel Squadron

Information Manager/Mobility
Manager/Command Staff

314th AW
LRAFB, AR

EDUCATION

2012

Parent Leadership Ambassador

Ounce of Prevention

Bartow, FL

2012

Patient Care Tech

Trinity Medical
Academy

New Port Richey,

FL

20072009

Pre Nursing
New Port Richey,

Musical Performance
2002001

PHCC

FL

SPC

St Petersburg, FL

2005

Medical Assistant

Ultimate Medical
Academy

Clearwater, FL

1998

Non Commissioned Officer

Airmen Leadership
USAF

LRAFB, AR

1993

Information Management

1992

High School Diploma

LRAFB, AR
USAF 5 Skill Level
St Petersburg, FL
Gibbs H.S.