Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which one of the following statements is not an effective tip to using e-mail?
A) Check your messages frequently, which means at least five times a day.
B) Sort and delete messages regularly.
C) When you check your e-mail, respond to messages immediately.
D) Address the receiver by name in the opening sentence.

1)

2) Which one of the following statements is not a reason for employers to monitor their employees'
computer use?
A) Wanting to control what employees say in their messages to each other
B) Maintaining the company's professional reputation and image
C) Increasing security
D) Improving employee productivity

2)

3) Which one of the following statements includes the first three steps in handling traditional
incoming mail?
A) Date-time stamping mail, sorting mail, opening mail
B) Opening mail, sorting mail, inspecting contents
C) Presenting mail to the manager (or individual groups), opening mail, sorting mail
D) Sorting mail, opening mail, inspecting concents

3)

4) Which one of the following statements best describes a mail register?

A) A record of First-Class mail
B) A record of all classes of mail
C) A record of Special (or priority) mail, including insured and registered mail and packages
D) A record of hand-delivered mail

4)

5) Which one of the following statements best describes the term annotation?
A) A method for handwriting notes in the margins of correspondence
B) A method for handwriting notes in the margins and underlining key words located in the
correspondence
C) A method for handwriting notes in the margins and following up with verbal instructions
regarding the notes
D) A method for verbally reminding your manager about the key words located in the
correspondence

5)

6) The basic classifications of domestic mail include one of the following:

A) First Class, Parcel Post, Bound Printed Matter, and Media Mail.
B) First Class, Priority Mail, Express Mail, Parcel Post, Bound Printed Matter, and Media Mail.
C) First Class, Second Class, Third Class, Parcel Post, Bound Printed Matter, and Media Mail.
D) First Class, Priority Mail, Parcel Post, Bound Printed Matter, and Medial Mail.

6)

7) The following evidence of mailing must be purchased at the time of mailing; it is available for all
basic classes of mail except Express Mail and items must be presented at a post office or to a rural
carrier.
A) Certificate of Mailing
B) Return Receipt for Merchandise
C) Delivery Confirmation
D) Certified Mail

7)

8) This service provides proof of mailing at the time of mailing and date and time of delivery or
attempted delivery and is available only with First Class Mail and Priority Mail.
A) Certified Mail
B) Return Receipt
C) Certificate of Mailing
D) Registered Mail

8)

9) Which one of the following statements best describes the zip + 4 code?
A) The zip + 4 identifies a geographic segment within the five-digit delivery area such as a city
block, an office building, or an individual high-volume receiver of mail.
B) The zip + 4 identifies a geographic segment within the nine-digit delivery area.
C) The zip + 4 identifies a geographic segment within the five-digit delivery area plus the area
post office.
D) The zip + 4 identifies a geographic segment within the five-digit delivery area and identifies
the specific sector of a city, such as north or south.

9)

10) Which one of the following statements best describes a postage meter?
A) The machine itself is purchased, but the meter is leased from the manufacturer and is licensed
without charge by the post office.
B) The machine and the meter is leased from the manufacturer and is licensed without charge by
the post office.
C) The machine itself is purchased, but the meter is leased from the manufacturer and is licensed
with a fee charged by the post office.
D) Your company purchases the machine and the meter is leased from the manufacturer and is
licensed with a fee charged by the post office.

10)

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
11) Once delivered to the post office, metered mail must be sorted.

11)

12) Fax machines is a device that will copy and transmit graphics and text messages.

12)

13) Fax transmission is convenient because it travels by your computer and not by your telephone line.

13)

14) One popular method of controlling the use of a copier is to provide the appropriate employees with
individual copy cards or keys.

14)

15) Delivery Confirmation service is available for Express Mail.

15)

16) Insured Mail--Purchased Online option provides up to $1,000 coverage and has the same fees as
insurance purchased at a post office.

16)

17) Registered Mail provides maximum protection and security for valuables and provides the sender
with a mailing receipt and delivery record maintained by the USPS.

17)

18) E-mail is the best choice to use when communicating with your team members in all situations
because it is convenient and efficient.

18)

19) A major consideration for employees is to understand their organization's expectation regarding
monitoring e-mail and other computer activity, such as Web browsing.

19)

20) When inspecting contents of the mail, it's important to keep an envelope so you will know the
name of the sender.

20)

ESSAY. Write your answer in the space provided or on a separate sheet of paper.
21) Describe at least two tips for sending attachments with your e-mail.
22) From an employer's point, identify legitimate reasons for monitoring their employees' computer use.
23) Distinguish among USPS's special international services.
24) List at least three options that are important to consider while controlling photocopying costs.
25) Identify at least five e-mail etiquette rules to follow.

Answer Key
Testname: UNTITLED7
1) A
2) A
3) B
4) C
5) B
6) B
7) A
8) A
9) A
10) A
11) FALSE
12) TRUE
13) FALSE
14) TRUE
15) FALSE
16) FALSE
17) TRUE
18) FALSE
19) TRUE
20) FALSE
21) Mention in the message area the application the file was created in and the number of documents being sent as
attachments. This tip is helpful to the receiver if he or she is using a different software, for example Word Perfect, from
the attachment.
Be mindful of the number and size of the attachments sent in the same e-mail.
22) Maintaining the company's professional reputation and image
Improving employee productivity
Increasing security
Preventing employee disclosure of trade secrets and other confidential information
23) Expediated Services offer faster services, such as Global Express and Global Priority.
Standard Services offer lower cost delivery, such as Global Airmail and Global Economy.
Volume Mailing Service provides for volume and presort mailing, such as International Priority Airmail, International
Surface, International Business Reply Service, and Publishers' Periodicals.
24) One method of controlling the use of a copier is to provide the appropriate personnel with individual copy cards or
keys.
Another important consideration is that of copying materials that infringe on the U.S. copyright law. In many
organizations, a notice of the copyright law is posted at the copier to remind employees about the law.
A third consideration is that of setting guidelines for the work group to follow when determining the most efficient use
of the copier.
25) Never send a message through e-mail that you don't want made public.
Address the receiver by name in the opening sentence.
Always reread your message before you send it.
Be concise.
Use capital letters only for emphasis.
When replying to another person and the original message isn't displayed, quote excerpts of the original message.
Always get a writer's permission before forwarding or posting an e-mail.
When posting a message to a group, make sure your message is pertinent to all members of the group.
When attaching a file to your e-mail, be certain you have actually attached the file.