Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) One of the following items is not common with the other leadership qualities.
A) Vision
B) Supervision skills
C) Passionate commitment
D) Integrity

1)

2) Which one of the following statements is not consistent with the definition of a performance
appraisal?
A) The review for discussion of past accomplishments
B) The review for discussion of areas for improvement in the future.
C) The review of past performance during an interview
D) The review for evaluating employees' past job performance

2)

3) During the meeting about your performance, you are entitled to

A) Discuss your achievements.
B) Ask questions.
C) Discuss specific ways to improve your performance.
D) All of these actions.

3)

4) Which one of the following statements is not consistent with tips for setting goals?
A) Review your goals frequently.
B) List your goals in general terms so you can adjust as you move along.
C) Identify your goals in measurable terms.
D) Write down your goals.

4)

5) Which one of the following questions or statements would you not ask or make when forces
beyond your control interfere with achievement of your goals?
A) Should I re-evaluate these goals?
B) How can I learn how to handle situations that will continue to keep me from meeting my
goals?
C) Are my goals realistic?
D) Although these things are happening, I will continue to meet these goals.

5)

6) Which one of the following statements is not consistent with the benefits of gaining additional
responsibility?
A) By gaining additional responsibility, you will be recognized for your leadership skills.
B) By gaining additional responsibility, your co-workers may become resentful.
C) By gaining additional responsibility, you will be recognized for your organizational skills.
D) By gaining additional responsibility, you will be to demonstrate initiative.

6)

7) Cross-training gives the office professional the opportunity to:

A) Get more exposure by working with new people.
B) Learn more about the organization and the flow of work.
C) Take on new technical and communication challenges.
D) All of these advantages.

7)

8) Which one of the following statements is not descriptive of acting as an information magnet?
A) Subscribe to and read professional magazines.
B) Attend seminars, conventions, conferences, and workshops.
C) Listen to motivational or informational tapes while you travel to and from work.
D) Listen to coworkers who pass along information that hasn't been confirmed.

8)

9) The IAAP is an association committed to

A) Advancing office professionals by promoting high standards and enhancing the image of the
profession.
B) Advancing international administrative assistants by promoting high standards and
enhancing the image of the profession.
C) The growth and success of people who work outside the traditional office setting.
D) None of the descriptions.

9)

10) The NAEOP is a nonprofit organization made up of

A) Office professionals who are dedicated to professional and personal growth through
education, certification, and networking.
B) Educational office professionals who are dedicated to professional and personal growth
through education, certification, and networking.
C) Office professionals who work outside the traditional office setting.
D) None of the descriptions.

10)

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
11) The NALS is the professional organization for the legal secretaries.

11)

12) The IAAP is the sole official sponsor of Administrative Professionals Week.

12)

13) The Microsoft Office program offers certification exams in the area of word processing and
spreadsheets.

13)

14) The IAAP offers at least four certification exams.

14)

15) To act as an information magnet, an office professional must gathered information through
coworkers who will share details about their work flow.

15)

16) To learn to be a leader, you must first be a supervisor or manager.

16)

17) A mentor can prove to be the most important person in your professional career.

17)

18) To identify a mentor, you want to consider the person who is popular with the staff and one who
does for others and seeks their loyalty.

18)

19) To increase your effectiveness, you must make your supervisor look good.

19)

20) It is a fact that people need responsibility to be motivated on their jobs.

20)

ESSAY. Write your answer in the space provided or on a separate sheet of paper.
21) In what ways can you become proactive in taking action toward your professional growth?
2

22) Describe how values relate to ethics.

23) How can you help to create an ethical climate?
24) Describe the qualities to help you identify whether you are capable of developing the skill of leading.
25) Describe ways a mentor can help you in your professional career.

Answer Key
Testname: UNTITLED14
1) B
2) C
3) B
4) B
5) D
6) B
7) C
8) D
9) A
10) B
11) TRUE
12) TRUE
13) FALSE
14) FALSE
15) FALSE
16) FALSE
17) TRUE
18) FALSE
19) TRUE
20) TRUE
21) To grow professionally, take advantage of a number of workshops, seminars, and conferences.
Consider the results of your performance appraisal, interests, and additional knowledge and skills you would like to
develop.
Identify your priorities, rank them, and focus on your first priority.
Maintain a log of your professional development activities; keep your completion certificates in a folder or notebook
for future use.
Apply strategies for advancement and look for professional opportunities.
22) Individually or organizationally, values determine what is right and what is wrong, and doing what is right or wrong
is what is meant by ethics. To behave ethically is to behave in a manner consistent with what is right or moral.
While the internalized values of individuals are important, the organization has a major impact on the behavior of its
members and can have a positive or negative influence on their values. Staying committed to your values increases
your satisfaction with your decisions to do what is right and their results.
23) To create an ethical climate, be certain your pattern of behavior aligns with your own values as well as your
organization's values. Increase your awareness of how to apply your organization's code of conduct. Through
additional training, learn how to deal with situations with an ethical dimension and how to anticipate situations that
involve your values and ultimately ethical choices.

Answer Key
Testname: UNTITLED14
24) The qualities include integrity, vision, effectiveness, passionate commitment, and communication.
Integrity shows consistency between words and actions; choose the more difficult right over the easier wrong; admit
mistakes; consistently support standards.
Vision supports the direction for your department, unit or organization.
Effectiveness focuses on results versus tasks and techniques; builds on strengths.
Passionate commitment demonstrates high enthusiasm and energy levels, accepts the thrill of challenge; perseveres
from start to finish.
Communication offers opportunities to congratulate, thank, and acknowledge people who are displaying behaviors
that support the organization's values, speaks positively about policies and procedures, shows others they are
important by following up with those coworkers who receive promotions, graduate with degrees, and so on.
25) The mentor has to be someone who can answers your questions about:
how the organization works
how information flows in the office
ways to avoid unnecessary conflict
how the organization selects people for promotion
who holds the power to decision making
how to get your ideas noticed and accepted