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Job Profile:
Also help salary pre pay customers to raise request for bank statement
and activate and deactivate their cards.
Job Profile:
Cancellation of Contracts
Creating Sold to/Bill to/Ship to in SAP and ensuring the enhancement of the partners with FX
Interacting with the Credit Analyst team on the customer accounts and removing blocks
Single point of contact for customer master queries, issues and clarification
Attending training from Customer Master and Credit Analyst team on new procedures and
sharing updates and delivering the same to the team
Timesheet entries
E Gain Communications
Pune
Feb 2011 May 2014
Being mentor and responsible for the trainings of new team members
Identifying areas of improvement regarding soft skills and process requirements of each
team member
Regular coaching and guiding the team members with appropriate action plans
The profile contained interaction with VP and Director over the phone to initiate First Level
contact
Prospecting for new customers by cold calling and correspondence over email
Job Profile:
Joined as an associate for Customer Service Department handling customer service enquiries
Was responsible for taking calls and helping customers with their queries regarding their loan
Was transferred to collections, was responsible for collecting on loans which were due for one
month or more
Was transferred to HRCC Inbound (mitigation department), was responsible for collecting on
loans as well as help borrowers to save their house from going into foreclosure by giving
different workouts
Was promoted as Executive Liaison (supervisor department for escalated enquiries), was
responsible for taking supervisor as well as help borrowers getting their queries an issues
resolved
Was transferred to HRCC 60+ (Foreclosure Department), was responsible for taking calls and
helping customers with their queries regarding their loans which are in foreclosure, as well as
helping borrowers retain their Homes and avoid any foreclosure activities
Was transferred to HRCC Skip Tracing, where I was responsible to locate the customer as there
has been no contact between the company and the customer for a long time
EDUCATION
HSC
Pune
St Vincents College 2005 - 2006
SSC
Pune
St Clares High School 2003- 2004
STRENGTH
Team-building
Development
Client interaction
Communication
Research
Presentation
PERSONAL INFORMATION
Date of Birth:
Sex:
Nationality:
Marital Status:
Fathers Name:
Mothers Name:
Languages :
Hobbies:
DECLARATION
I hereby declare that all the information furnished above are true and correct to the best my knowledge &
belief
Alisha Anthony
Place: Dubai