1.

Ports to know
21 ftp
23 telnet
25 smtp
80 http
110 pop3
143 imap
443 https
3389 rdp
2. Adapters know pins and what they look like - VGA(15pin analog), hdmi, dvi(20 or 24pin analog or
digital), s-video
3. Password lock on system boot - power on password
4. Ram not in desktop system - sodimm
5. 4 pin fan but only 3 pin slot is ok
6. Fastest port for graphics pcie is fastest, agp8x is next
7. User forgot boot password use reset jumper or pull cmos battery
8. 4 pin connector from psu on atx motherboard - for cpu voltage
9. Molex connector - has 12v and 5v pins
10. Virtual cpu cores can be show from - hyperthreading
11. Which type of ram does not do error checking non-ecc non-parity
12. Best thing needed for home theatre pc - multi channel sound card
13. Will Pcie 1.1 card work in pcie2.0 slot - yes
14. Fastest cabling - Fiber
15. Express port 34/54 different because of width in mm not because of pins
16. Usb 2.0 - 480mbs
17. Atx board with ide connector can still use which drive - PATA
18. CAD Company complains of laggy performance when rendering 3d designs whats needed New
Graphics card and ssd hard drive
19. Diskless system is referred to as what -Thin client
20. Customer needs media that is widely used, cheap, rand can hold 2-3gb data at a time - dvdrw
21. Best upgrade for customer that drops laptop a lot. ssd SATA not eSATA
22. User wants wireless connection but has 2.4ghz phone in house what to try to avoid using - 80211b,
80211g, Bluetooth
23. User makes custom gaming pc, now no video shows when booted. Most likely cause is - PCIe 6/8 pin
power cable not used
24. System that uses virtual drives for cross compatibility, best to have - Max ram and max cpu cores
25. Customer needs laptop to output to another screen install docking station
26. Bnc and f connectors are for - coaxial cable
27. Fiber connectors are - sc st lc
28. Class a is 1-126, class b is 128-191, class c is 192-223, class d is multicast, APIPA 169.254.x.x
29. WEP is - weakest wireless security
30. An upgrade from wep that makes key more secure - WPA
31. WPS uses a pass pin
32. Fastest broadband Fiber
33. Type of network that when one pc is removed it affects everyone - Ring
34. Switches use - mac addresses

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47.

Best way to secure a computer - firewall

Tool to move analog phone line for a user in a patch panel - punchdown
Can be damaged when power plug pulled from laptop - Dc jack
Wifi antennae replacement in laptop you take apart the - Screen
Printer connection best for large network - Ethernet
User complains paper is jamming on humid days - Use thinner paper
Whats faster usb 2.0 or firewire400 usb 2.0 is 480mbs, firewire is 400mbs
Impact Printer makes white lines - replace print head
Before replacing hard drive or any internal components - use an ESD strap
Computer network is connected to an UPS -Unplug pc before servicing
Dust and debris can cause which of the following - Cpu fan slowing and performance loss
Dealing with bad customer- avoid arguing and dont minimize problem
After service with customer completed provide documentation of all work done and follow up at a
later date
48. In data investigations you must preserve data in the way it was found
49. Chain of custody when working with incidents