Questionnaire for Customer

Name:

Occupation:

Address:
Age: 15-20, 20-25, 25-35, 35-50, Above 50
Sex: Male/Female
Contact no.:
Signature:
Q1) Which mobile connection do you use?
Reliance GSM

Vodafone

Reliance CDMA

Idea

Airtel

Aircel

Tata Indicom

Virgin

BSNL
Q2) Why do you use this connection?
S.No.

Services

1.
2.
3.

Network Coverage
Low call rates/Tariff
Better Value Added
Services
Better customer support

4.

Excellent

Very
Good

Fairly Average
Good

Others please specify: ..

Reliance Communications Ltd. (Lucknow).

Poor

Q3) What is your average monthly expenditure on mobiles (in Rs.)?

0-50

50-100

100-250

250-500

Above 500
Q4) What is the average no. of outgoing calls per day?
O

1-5

5-10

10-20

Above 20
Q5) What is the average no. of SMS sent by you per day?
O

1-5

5-10

10-20

Above 20
Q6) Are you aware about the value added services such as caller tunes, ringtones,
wallpapers, crickets, astrology, missed call alerts etc.?
Yes

No

Q7) Do you use any of the following services?

Caller tunes

Wallpapers

Ringtones

Cricket updates

Astrology

Missed call alerts

News updates

Jokes

Gaming

Others (Specify)

Reliance Communications Ltd. (Lucknow).

Q8) How do you subscribe Value Added Services?

Voice Portal

SMS

Hand set/Sim card menu

IVR/OBD

Through your retailer

Q9) What is your monthly expenditure (in Rs.) on Value Added Services (VAS)?
O

1-25

25-50

50-100

Above 100
Q10) Through which source would you like to have information about VAS?
T.V./Newspaper

Hoardings

Calls

SMS

Through your retailer

Company outlet

Posters at shops
Q11) If you use caller tune then how do you subscribe it?
Handset/Sim card menu

* copy

SMS

Voice Portal

Q12) How frequently do you change your caller tunes?

Weekly

Fortnightly

Monthly

Occasionally

Q13) What kind of caller tunes do you prefer?

Latest hits
3

Devotional songs

Reliance Communications Ltd. (Lucknow).

 Old melodies

English songs

Regional Songs

Others (Specify)

Q14) Which of the following services would you prefer?

Mobile internet

Mobile banking

Live T.V.

Travel

Health/Beauty tips

Stock/Share

Job opportunities

Exam results

Mandi Rates

Others (Specify).

Q15) If you are a Reliance user then how frequently do you browse R-World?
Daily

3-5 times a week

Fortnightly

Monthly

Never

Thanks for your cooperation

Reliance Communications Ltd. (Lucknow).

Reliance Communications Ltd. (Lucknow).

Reliance Communications Ltd. (Lucknow).