STEPHANIA GOODMAN

1124 Greenwood St  Oak Harbor, WA 98277  Phone: 915-539-4850  Stephania.goodman@yahoo.com

Administration and Banking

{edicated and competent professional with more than 15 years experience in customer service and 10 years
office management. I have a proven skill in problem solving complex situations. As a qualified team leader
and motivator, I can easily adapt to diversity. I have demonstrated my ability to supervise and train
personnel. I am proficient in Microsoft Office Suite (word, excel, PowerPoint, access, outlook, etc.), Pure
Edge, FormFlow and other computer applications. I have experience in database entry and retrieval. I am
accustomed to a busy and fast paced environment with constant phone usage. I have managed and trained
up to 10 personnel with the responsibility of 150 military soldiers. I was licensed as a Notary Public for the
banking industry. Type 50 words per minute. Awards include Employee of the Quarter 2002, Army
Commendation Medal, 2005. My objective is to obtain full time permanent employment where I can utilize
my education and skills in an organization that provides an environment for growth and development.

Professional Experience
CHILD YOUTH SCHOOL SERVICESƊ FORT BLISS, TX 8/2009-4/2010
Administration Assistant
Key Results:
c Provide education and information for C{S, SAS, CLEOS, and YS Programs.
c Researching and locating community services to advise and counsel military personnel and their families
with resources available to them for help and support.
c Proficient in the Special Needs Accommodation Program (SNAP) regarding child health special needs and
concerns with an understanding of medical terminology, exams, and diagnosis as well as immunization
records.
c onowledgeable in regulations and standards IAW army regulations and policy.
c Maintain personal records on CYMS computer application as well as paper documents.
c Answer the phone, set appointments, and maintain paper/electronic records as well as other office
related administration.
c Provide cash handling, electronic credit card system, check approval to include ledger and balancing
duties.

SERVICE CREDIT UNION Ɗ GRAFENWOEHR, GERMANY 2/2007-7/2007

Member Service Representative
Key Results:
c Adhered to all accounting practices for balancing ledger and cash drawer as well as investigate
unbalanced ledger and cash making necessary adjustments.
c Served members/customers with banking expertise in products and accounts by opening and
maintaining a variety of products and loans.
c üsed English and German software and computer systems.c

US ARMYƊ VILSECK, GERMANY 2006 to 2007

Human Resource Assistant
Key Results:
c Supervises activities including personnel records and processing personal actions for Service Members
and their families.
c Prepares reports on staffing levels and status of personnel. Evaluates personnel qualifications for special
assignments. Prepares and processes requests for transfer or reassignments. Process classification

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 reclassification actions. Prepares orders and request for orders; prepares and maintains officer and
enlisted personnel records.
c Monitors suspense actions and processes personnel evaluations. Transfers records, processes soldiers for
separation and retirement. Processes recommendations for awards and decorations. Prepares and
maintains files on an automated data processing system.
c Applies knowledge of provisions and limitations of freedom of information and privacy acts. Provides
technical guidance and training to subordinates. Ensures accuracy and equipment records. {evelops and
initiates Standing Operating Procedures (SOP), safety, energy, security and fire prevention programs.
c Provides outstanding customer support service and courtesy to newly assigned Soldiers as well as their
family members. Conducts on the job training to newly assigned personnel and promotes Equal
Opportunity (EO).
c üses word processing software to create, copy, edit, store, retrieve and print reports, memos and
letters. üses databases and spreadsheet software to create, enter, revise, sort or calculate, and retrieve
large amounts of data. Transmits and receives documents and messages electronically using personnel
computers and workstations networked or linked to other workstations. Processes and distributes
outgoing and incoming mail.
c Independently works as an organization liaison for various office support services. Receives visitors and
incoming phone calls. Provides clerical and administrative support. Revises and checks for spelling,
grammar, capitalization and punctuation while creating and editing the organizations office filing
systems. Ensures clear understanding of the organizations activities and mission adequately to receive
and answer inquires regarding the employment of the organization.
c Maintains, generates and submits attendance reports to include personnel on leave or business travel.
Skilled in operating a computer using a standardized typewriter style keyboard. Supervises and performs
technical guidance and training to subordinates.
c Reviews reports and automated system documents for accuracy. Ability to communicate interpersonally
and in writing. Provides consistent and clear feedback to subordinates on administrative procedures and
policies. Maintains a calendar of events for the organization, supervising, scheduling meetings,
appointments and conferences. Construes difficult regulatory and safety topics.

US ARMY Ɗ FORT LEWIS, WA 2004-2006

Transportation Specialist
Key Results:
c Operates all wheel vehicles and equipment over varied terrain and roadways for support of combat
operations. Manages entrucking and detrucking of personnel being transported. Oversees and checks
proper loading and unloading of cargo on vehicles and trailers.
c Secures cargo against inclement weather, pilferage, and damage. Operates vehicle component material
handling equipment (MHE), as required. Employs land navigation techniques. onowledgeable with the
operation of radios and weapons when they are mounted on the vehicle.
c Performs vehicle self-recovery and field expedients to include towing vehicles. Corrects or reports all
vehicle deficiencies; supports mechanics where necessary. Prepares vehicles for movement/shipment by
air, rail, or vessel.
c Provides guidance to subordinates in accomplishing their duties. Organizes and participates in convoys.
c {ispatches vehicles; verifies vehicle logbooks. Receives and fills requests from authorized persons for
motor transport. Compiles time, mileage and load data. Operates the Heavy Expanded Mobility Tactical
Transport (HEMETT), Heavy Equipment Transporter (HET), and Palletized Loading System (PLS) vehicles
to include performing self-recovery operations. Maintained vehicle log books by organizing and
implementing an improved filing system.

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WELLS FARGO BANK Ɗ OAK HARBOR, WA 1999-2004
Financial Services Representative
Key Results:
c {emonstrated bank management and sales experience, strong organizational skills to coordinate day-to-
day sales and other activities. Responsible for performing teller functions by processing transactions
efficiently and accurately while providing the customer with an exceptional customer experience.
c Ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
Responsible for following and adhering to all operational and security policies and procedures, including
compliance and privacy policies and procedures to maintain customer confidentiality and information
protection.
c Identifies customer needs, offers and refers personal and business financial products to customers.
Provides basic sales and service functions, and performs teller functions. Responsible for establishing,
retaining and deepening relationships with existing and new customers in the community to achieve
branch sales goals listening to customer needs, offering the right solutions, addressing
questions/objections, making referrals for new accounts, C{ s, loans, investments, credit cards, etc.
c Perform security and maintenance of proper cash requirements in teller drawers, adheres to authority
limits, and balances teller drawer/cash.
c {emonstrate the ability to effectively deal with all levels of customers in a professional manner, utilizing
strong customer service, interpersonal and listening skills. Proficient problem solving skills and the ability
to adapt.
c licensed Notary Public responsible for individual identification and notary on legal documents.
c performed clerical tasks such as typing, filing, scanning, and microfilm photography. member of chamber
of commerce representing business banking branch establishing network with other businesses and
promotion of the banks services/products.c

Education

MASTERS DEGREE BUSINESS ADMINISTRATION-HUMAN RESOURCES

üniversity of Phoenix- Bellevue, WA 2009-Present GPA: 3.8

BACHELORS OF ART- APPLIED PSYCHOLOGY

City üniversity of Seattle- Bellevue, WA 2009 GPA: 3.5

ASSOCIATE IN ARTS Ɗ GENERAL STUDY

Skagit Valley College- Oak Harbor, WA 2003 GPA: 3.6

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