ARFAAT BARKAT AHMED SURVE

Tanwar Manzil, B/203, Dongre Nagar, Kausa - Mumbra, Thane

400612, Mumbai, Maharashtra, India.
Mobile No - 0091-9768783136 / Alternate Contact No 02225490024
Email ID - arfaatsurve@yahoo.com

EDUCATIONAL AFFILIATIONS

Passed S.S.C.
Passed H.S.C.
Graduation T.Y.B.Com.

PROFESSIONAL AFFILIATIONS AND KEY SKILLS

Certified Hardware and Networking Engineer from Jetking
institute.

Basic Electronics
MS Office Applications
Operating System Support Skills
PC Hardware Support Skills
Networking Essentials

WORK AND EXPERIENCE

Worked in Orient Technologies Pvt. Ltd as and Technical
Support Engineer.
(January 2015 October 2016)
Creating, managing and modifying user account and
groups in active directory.
Configure the Citrix profile.
Resolving user issue remotely via remote tools.
Reporting & providing the Technical Support
Troubleshooting of ticket which is raised by Helpdesk L1
Support.
Looking on tickets raised on Manage Engine & escalate
tickets.
Responsible for all types of hardware, OS level (Windows
XP, Windows Vista & Windows7)
Outlook configuration and L1 troubleshooting.
Basic software installation.
Working on AD. (Account unlock and clearing logs in
lockout status, password reset, account enabling, user
profile movement on appropriate OU)
Handling L1 AVAYA and LAN related issues.
Managing the requests on service desks portal. Also,
responsible for keeping track of the request assigned to L2
technicians.
Responsible for all mails which is responded in defined
SLA. Also, Investigate issues reported by the users in a
timely and efficient manner.

Worked in HCL Infosystems Ltd. as Help Desk Executive &

Application Support Engineer.
(October 2013 December 2014)
Handling Incoming customer calls.
Solving the queries of customer.
Providing FLS support.
Follow up with the vendors.
IT Support Engineer at IndusInd Bank.

Have experience in installation of different types of software,

applications which is used for banking and credit card
operation e.g. Talisma, Aspect, Citrix.
Desktop management, software management tracking the
IVR of Induslnd Bank customer service
Monitoring Aspect Server and Aspect Unified Directory and
also viewing all alerts timely to check the flow of server
done on daily basis.
Checking of PRI lines which are used by General banking
and Credit Card done on daily basis.
New Aspect ID creation for credit card and General banking
officers and give assess as process desire
Involved in Talisma upgradation from Talisma 8.5 to
Talisma 9.0.
Involved in in Aspect upgradation from Aspect 6.6 to Aspect
7.2.
Worked in Aditya Birla Minacs as Desktop Engineer.
(April 2013 July 2013)

PERSONAL DETAILS
Date of birth
Place of birth
Passport number
Languages

:
:
:
:

19/02/1990
India
J2255528
English, Hindi & Marathi

SUMMARY
In addition to the above, I am highly motivated and quick
learner and I look forward to be a part of your esteemed
organization. I would like to inform you that the above stated
information is true to the best of my knowledge.

Date:
Yours Faithfully,
Place: Mumbai

(ARFAAT
SURVE)