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conic brands are in the enviable position of having developed long, meaningful emotional bonds with consumers.
However, like in any lasting relationship, you have to
constantly work on adapting to change as you grow. Every
marketer plans to have their brand and target audience evolve
together; unfortunately this is often not a reality. As in the
case of Old Spice, which I will examine shortly, the longterm survival of many brands depends on their ability to
rejuvenate itself and make themselves relevant to new target
audiences.
So, how exactly do you take a brand that most people
associate with their grandparents and reinvent it for a new,
younger audience? When considering repositioning a brand,
brand managers must ensure that the new positioning meets
three criteria: 1) it must be relevant to the customers frame
of reference; 2) the brand must have the customers permission for the new positioning; and 3) ultimately the brand must
deliver on the promise of the positioning.
Zone of credibility
To develop the most effective positioning, marketers must
first look at the functional and emotional needs of the
target customers, as well as the situation in which these
needs occur. Understanding this reference point and how
your brand is related to it is critical in determining the
Reprinted from the March 28, 2011 e-newsletter. 2011 Quirks Marketing Research Review (www.quirks.com).
This document is for Web posting and electronic distribution only. Any editing or alteration is a violation of copyright.
To purchase paper reprints, contact Ed Kane at Foster Printing at 866-879-9144 x131 or edk@fosterprinting.com.
very easy to break - and critically important when working with an already successfully positioned brand.
Old Spice: A case study
If a strategy is carefully developed, repositioning a brand can
be a key element in unlocking its full potential. An example
of a brand that has reinvented itself is Old Spice, which has
been around since 1937. The name alone was enough to
conjure up the image of the aftershave bottle in your grandfathers medicine cabinet. Certainly, brand managers at Proctor
& Gamble had their work cut out when they acquired the
brand in 1990. Nevertheless, P&G marketers recognized an
opportunity that would allow Old Spice to appeal to new
audiences, namely young men, without alienating its core.
First, they turned what many saw as the brands main
weakness - longevity - into a strength. Their new strategy
was enveloped in the slogan Experience Is Everything. It
recognized the long existence of the brand while allowing the
brand team the freedom to push the envelope in its tactics.
This very masculine brand could have tried the route of the
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To purchase paper reprints of this article, contact Ed Kane at Foster Printing at 866-879-9144 x131 or edk@fosterprinting.com.