Davis Halsten

Education
Computer Programmer
2-Year, Ontario College Diploma Program
Algonquin College of Applied Arts and Technology
GPA 3.2 / 4.0

January 2015 - January 2017

Program-Related Skills

Java/Junit/JavaFX/Swing/AWT, Microsoft Office Suite (Excel, Word, PowerPoint),

Microsoft Visio, MySQL, Microsoft Access, Microsoft SQL Server, Oracle, Bash Scripting
(Linux), VMware,
XHTML/HTML/CSS, PHP/XML, JavaScript/jQuery, CompTIA+ Networking
Fundamentals (Cisco), Android Development, Business Programming (COBOL), ANSI C
Object-Orientation, Polymorphism, Inheritance, Composition, Modularity, Data Structures
(Order of Magnitude), Data Sorting/Indexing/Insertion/Deletion,
Iteration/Recursion, Interfaces, Collections, Design Patterns (MVC, Getter/Setter,
Delegate, Singleton, Factory/Builder)
Strong technical writing, documentation and communication
Fluent in French and English

Work Experience
Assistant to the Station Manager
June 2012 - January 2013
Qwik-E-Mart Gas Station Ottawa, Ontario
Utilized an SQL-based order system for restocking products ensuring station was fully
supplied
Developed time management and leadership skill by managing a high-volume service
station
Facilitated scheduling, payroll and inventory for employees and upper management
Delegated general duties and various tasks to staff, maintaining order of the station
Organized electronic dip readings and documented via Excel spreadsheet
Interacted with customers and handled issues at point-of-sale, resolved disputes
diplomatically
Convergys Corporation
July 2009 - March 2011
Customer Support Representative (AT&T Business Care) Ottawa, Ontario
Refined communication, logic and conflict-resolution skills by providing over-the-phone
technical and billing support to AT&T wireless clients
Implemented a variety of tools in aiding business care end users (Snooper, Clarify,
MyCSP) used in troubleshooting, call population and dispute-resolution
Applied technical notes documenting the resolution after every call, took ownership of
issues and ensured next agent was well-informed
Resolved calls pertaining to billing disputes and technical support, aiming for a win-win
situation
JDS Uniphase
February 2000 - May 2001
Assembly/Data Entry Ottawa, Ontario
Assembled fiber-optic isolators under microscope in a clean room environment and
tested final product via infrared strobe before packaging

Inspected, sterilized and packaged final product while applying good quality-assurance
standards
Utilized in-house database for serial information entry and sent finished product to
shipping
Managed general housekeeping of database system maintaining order of logs of
scanned product

Extracurricular Activities

Greenhouse gardening
Ten Pin Bowling member of Pin Pals regional bowling league
Anything related to the outdoors (camping, fishing, swimming)
Tie-die and macram artistry

Personal Attributes

Detail-oriented, good at finding what others overlook

Highly driven and ambitious, perfectionist
Well-developed time management and prioritization skills

References
Donald Jonson Manager, Qwik-E-Mart Gas Station
Tel: 613-555-1212, Email: don.jonson@miamigas.com
Jenny Tutone - Customer Support Manager, Convergys Corporation
Tel: 613-867-5309, Email: jenny.tutone@convergys.ca
Riccardo Tubbs Assembly and Fabrication Manager, JDS Uniphase
Tel: 613-727-4723, Email: tubbs.rico@jds.com