Maria A.

Arias
Email: arias4085@gmail.com

Phone: (773)317-1566
ePortfolio

SUMMARY OF QUALIFICATIONS

A highly motivated, results-driven, bilingual (English/Spanish) individual.

Coursework in systems analysis and design, information system security, programming, database, and web applications design.
Knowledge of multiple desktop programs, configuration, and debugging techniques.
Excellent organizational skills with ability to manage multiple priorities in a fast-paced team environment.
8 years customer service experience.
EDUCATIONAL PROFILE

Technical Expertise

Languages: Java [Intermediate], C# [Beginner], ASP.NET[Beginner], Apex [Beginner]

Databases: Relational databases, Microsoft SQL Server [Beginner], MySQL [Beginner]
Software: Eclipse [Intermediate], Microsoft Visual Studio [Intermediate]
Platforms: Microsoft Windows 7, Microsoft Windows 8, Linux Ubuntu [Beginner], Apple iOS Mobile, Force.com [Beginner]
Applications: Microsoft Office, Microsoft Project, Microsoft Visio, Salesforce CRM [Beginner]

Relevant Courses

Computer Applications for Business

Principles of Information Security
Object-Oriented Programming
Business Application Programming
Web Interface Design
Web Application Development
Structured Analysis & Design
Introduction to Database
Object-Oriented Analysis & Design
Advanced Database
Computer Information System Senior Project

Projects
Developed an Employee Web Application with Database Interaction including user options:

Login
Add /edit/delete employee information
Data validation
Calculate annual salary
View employee list
Search employee by name

Independent Project: Salesforce App

Developed on the Force.com platform, a simple warehouse management system for keeping track of merchandise including functions such as:

Validation rules to ensure enough stock is available.

Workflow to update inventory when items are sold.
Large invoice values email notifications.
Trigger logic to update to update prices in open invoices.
User interface to display inventory.
A public site to display the product catalog.

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Maria A. Arias
Email: arias4085@gmail.com

Phone: (773)317-1566
ePortfolio
WORK HISTORY

Student

Graduated 2016

2010 - 2016

Bachelor of Science, Computer Information Systems; Minor Database Management:

Achievements:

G.P.A: 3.9 Summa Cum Laude

Dean Lists Recipient: 2011, 2012, 2013, 2014, 2015

National Society of Leadership and Success member

Romano Design, San Miguel De Allende, Guanajuato, Mexico

Administrative Assistant

2008 -2010

Helped the company achieved positive revenue goals by performing the following duties:

Performed administrative bookkeeping and record keeping tasks

Provided customer service to companys USA clients
Contacted Mexican artisans and vendors to purchase Arts & Crafts to sell to USA clients
Maintained merchandise inventory and processed orders to be shipped to the United States

Restaurant " Fray Papilla", San Miguel De Allende, Guanajuato, Mexico

Owner

2008 - 2010

Created and maintained a thriving business by attracting an international customer base with our diverse Mexican cuisine.

Supervised daily operations of the restaurant and 3 employees

Purchased restaurant supplies on a weekly basis
Performed bookkeeping for the business including payroll

HSBC, Wood Dale, IL

Bilingual Customer Service Representative

2006 2008

Helped the company achieved its most ambitious quarterly and yearly goals by assisting in the following areas:

Answered customers calls English/Spanish in a call center environment

Handled Private Label credit card inquiries from about 100 different merchants (examples: Best Buy, Menards, etc.)
Resolved billing issues for personal and business accounts
Participated in special projects as requested, and used Spanish language about 90% of the time
Achieved an Average of 100+ calls taken per day
PRIOR WORK EXPERIENCE

Temporary services, Chicago, IL

Peoples Energy Corporation, Chicago, IL
Central Die Casting & Mfg. Co., Chicago, IL
TPG Realty Service/NAFTA Corp, Chicago, IL
The Fairmont Hotel, Chicago, IL
Holiday Inn, Evanston, IL

Bilingual Clerical Worker

Bilingual Customer Service Representative
Human Resources Assistant
Administrative Assistant
Human Resources Assistant
Administrative Assistant/Personnel Manager

Le Meridien Hotel, Chicago, IL

Personnel Assistant
EDUCATION

DeVry University, Chicago, IL

Bachelor of Science, Computer Information Systems, Minor: Database Management

MacCormac Junior College, Chicago IL

Associate of Arts, Business Management

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Maria A. Arias
Email: arias4085@gmail.com

Phone: (773)317-1566
ePortfolio

CAREER EXPERIENCE SHEET

COMPANY-TITLE

Temporary Services,
Chicago, IL
Bilingual Clerical Worker

DUTIES

Performed clerical duties including answering calls. Prepared office

documentation. Maintained employee records for payroll.

Peoples Energy Corporation,

Chicago, IL
Bilingual Customer Service Representative

Answered customers calls English/Spanish in a call center

environment. Processed service orders, resolve billing issues and any
other account inquiries. Participated in special projects as requested.
Used Spanish language about 90% of the time. Average calls taken per
day 80.

Central Die Casting & Mfg. Co.

Chicago, IL
Human Resources Assistant

Assisted H.R. Administrator and H.R. Manager with employee issues as

health insurance, processed vacation requests, record keeping, workers
compensation, document translation English/Spanish. Created a basic
employee database to facilitate the updating of employee records.

TPG Realty Service/NAFTA Corp.

Chicago, IL
Administrative Assistant

The Fairmont Hotel

Chicago, IL
Human Resources Assistant

Holiday Inn
Evanston, IL
Administrative Assistant/Personnel
Manager

Assisted the Mall Manager and Assistant Manager with different

activities in the Atrium Mall and related issues with tenants. Aided the
President of the company in preparing correspondence, leasing retail
spaces in the mall, and in dealing with clients in Mexico for future real
estate and housing development. Helped staff members with clerical
duties and maintained the office organized.
Processed employee benefits for payroll and related documentation on a
timely basis. Set up and maintained employee files. Helped plan
employee relations, activities and programs. Communicated with
employees in English and Spanish.
Performed clerical functions for the Executive Offices. Assisted the
General manager in administrative duties. Processed workers
compensation, health insurance, hiring employees, preparing
documentation for payroll, handling any employees' problems.
Participated in the M.O.D. Program. Developed a whole
documentation process for hiring, rehiring and discharging employees.

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