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2015-11-01
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Designing Work:
This article looks at the design of open-plan offices, particularly in relation to the impact of spatial design
on different work-modes. It examines the history of the open-plan office, looking at how the open-plan
workplace has evolved. It reports the findings of a survey on office design of 150 office workers across
multiple industry sectors, job types and age categories. Finally, assuming there will not be a return en
masse to the traditional, space hungry, cellular office for most knowledge workers this article considers
what have we learned so far, and how spaces can be designed to support different work-modes,
combining the seemingly conflicting requirements of supporting both collaboration and concentration
References
Allen, T. (2004). Working without walls: An insight into the
transforming government workplace. London: DEGW.
Bird, B. (2008, April 0). Innovation lessons from Pixar: An
interview with Oscar-winning director Brad Bird. Interview
by Mc Kinsey. Retrieved from http://www.mckinsey.com/
insights/innovation/innovation_lessons_from_pixar_an_
interview_with_oscar-winning_director_brad_bird
Burkeman, O. (2013, November 18). Open-plan offices were
devised by Satan in the deepest caverns of hell theguardian.
com. Retrieved from http://www.theguardian.com/
news/2013/nov/18/open-plan-offices-bad-harvard-businessreview
Cain, S. (2012, January 13). Rethinking Privacy vs. Teamwork
in Todays Workplace - NYTimes.com. Retrieved from http://
www.nytimes.com/1997/08/11/business/rethinking-privacyvs-teamwork-in-today-s-workplace.html?pagewanted=1
Gensler. (2013). 2013 Workplace Survey. Retrieved from http://
www.gensler.com/uploads/documents/2013_US_Workplace_
Survey_07_15_2013.pdf
http://www.gensler.com/uploads/documents/2008_
Gensler_Workplace_Survey_US_09_30_2009.pdf
Farnham, A. (2013, July 2). Proof That Open-Plan Offices Are
Satans Handiwork abcnews.com. Retrieved from http://
abcnews.go.com/Business/facebook-open-plan-office-richdistractions/story?id=19545464
Kaufman, L. (2014, December 30). Google got it wrong.
The open-office trend is destroying the workplace
washingtonpost.com. Retrieved from https://www.
washingtonpost.com/posteverything/wp/2014/12/30/
google-got-it-wrong-the-open-office-trend-is-destroying-theworkplace/
Kellaway, L. (2013, July 31). The decline of privacy in open-plan
offices bbc.com. Retrieved from http://www.bbc.com/news/
magazine-23502251
Kim, J., & De Dear, R. (2013). Workspace satisfaction: The
privacy-communication trade-off in open-plan offices. Journal
of Environmental Psychology, (36), 18-26. Retrieved from
www.ac.els-cdn.com/S0272494413000340/1-s2.0S0272494413000340-main.pdf?_tid=cd43c36e-c7e6-11e4ac47-00000aacb361&acdnat=1426075662_7c202b672da4597
8d84e292c0b34860b
Kremer, W. (2013, March 28). BBC News - The pleasures and
perils of the open-plan office. Retrieved from http://www.bbc.
com/news/magazine-21878739
Landau, P. (2014, September 29). Open-plan offices can be bad
for your health theguardian.com. Retrieved from http://
www.theguardian.com/money/work-blog/2014/sep/29/
open-plan-office-health-productivity
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Context
There has been much commentary recently
about the negative effect of working in
open-plan offices. According to a Time
magazine article titled Workplace Woes: The
Open Office Is a Hotbed of Stress, open-plan
offices sap motivation and create cognitive
load (Murphy Paul, 2012). The Guardian
reports that Open-plan offices can be bad
for your health (Landau, 2014) while the
BBC reports a decline of privacy in openplan offices (Kellaway, 2013). According to
the Washington Post, Google got it wrong
and The open-office trend is destroying the
workplace (Kaufman, 2014). There are even
claims of the devils involvement with the
BBC declaring that Open-plan offices were
devised by Satan in the deepest caverns of
hell (Burkeman, 2013) while an article on
the ABC News website claims Proof That
Open-Plan Offices Are Satans Handiwork
(Farnham 2013).
The general theme of most of the
aforementioned pieces is that open-plan
offices have a negative or even detrimental
effect on the ability to perform work that
requires concentration and focus. Conversely,
there is much research and commentary that
points to the benefits of open-plan, such
as increased communication, knowledgesharing and better team integration.
Introduction
Over the last 50 years the office landscape
has been dramatically transformed as
PAPERS
References
Lohr, S. (1997, August 11). Rethinking Privacy vs. Teamwork in
Todays Workplace - NYTimes.com. Retrieved from http://
www.nytimes.com/1997/08/11/business/rethinking-privacyvs-teamwork-in-today-s-workplace.html?pagewanted=2
Murphy Paul, A. (2012, August 15). Workplace Woes: The Open
Office Is a Hotbed of Stress time.com. Retrieved from http://
ideas.time.com/2012/08/15/why-the-open-office-is-a-hotbedof-stress
Shafhaghat, A. et al. (2014). Open Plan Office Design Features
Affecting Staffs Health and Well-being Status ,Jurnal
Teknologi (Sciences & Engineering), (70:7) 83-88
Kim, J., & De Dear, R. (2013). Workspace satisfaction: The
privacy-communication trade-off in open-plan offices. Journal
of Environmental Psychology, (36), 18-26
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Figure 4:
8080 Bench System Designed by John Walsh
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Figure 5:
Ongoing research
Conclusion, recommendations
and further work
While the survey has some deficiencies in
terms of sample size and demographic, it
generally aligns with other research and
gives a balanced and broad overview of the
subject area. By looking at age, industry type
and personality type it provides additional
insights to those that are readily available.
Taking into account the results of this survey
combined with the findings and commentary
discussed earlier, the following conclusions
could be made.
There are problems relating to the design
of many open-plan workplaces, particularly
in relation to how they facilitate work that
requires concentration and focus. Conversely,
the results show that open-plan have
positive effects on collaboration, knowledge
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