7

Invacare Softform
Premier Active 2
Active 2 Pump Service Manual

EN

Mattresses

User Manual

DE

Matratzen

Gebrauchsanweisung

FR

Matelas

Manuel dutilisation

ES

Colchones

Manual del usuario

IT

Materassi

Manuale duso

PT

Colches

Manual de instrues

SV

Madrasser

Bruksanvisning

NO

Madrasser

Brukerveiledning

DA

Madrasser

Brugsanvisning

DEALER: Keep this manual.

The procedures in this manual MUST be performed by a qualified technician.

1|Page

2|Page

CONTENTS PAGE
General

Symbols
Intended Use
Service Life
Guarantee
Standard Invacare Terms
Quality and Flame Retardancy
Product Description

Features

Technical Specifications

10

Tools Required

11

Section 2 Basic System Checks

12

Section 3 Service Procedure and Flowchart

13
3|Page

Section 4 Case enclosure and rear lid

15

Section 5 Fuse check and Replacement

16

Section 6 Replacement of the IEC socket

17

Section 7 Replacing the male CPR connector

18

Section 8 Replacement of the Power PCB and Plastic cap

20

Section 9 Replacement of the Display PCB, Buttons and fingers

21

Section 10 Replacement of the Rotor PCB

22

Section 11 Replacement of Pump, silencer and tubes

23

Section 12 Pressure Check

24

Section 13 Replacement of the hanging bracket

26

Section 14 Replacement of the Top label

27

Section 15 Replacement of the rear case rubber footer

28

Section 16 Troubleshooting

29

Section 17 User manual Pump Menu Display

31
4|Page

General

1.1

Symbols
Signal words are used in this manual and apply to hazards or unsafe practices which could result in
personal injury or property damage. See the information below for definitions of the signal words.
Warning indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury. Caution indicates a potentially hazardous situation which, if not avoided, may result in
property damage or minor injury or both.
Indicates a hazardous situation that could result in damage to property if it is not avoided.

Gives useful tips, recommendations and information for efficient, trouble-free use.

This product complies with Directive 93/42/EEC concerning medical devices. The launch date of this
product is stated in the EC declaration of conformity.

5|Page

1.2

Intended Use
This pressure redistribution mattress and pump is intended to be used in conjunction with an appropriately
sized bed frame, as part of an overall pressure ulcer prevention program of care. It can be used safely in
static mode (deflated) for static pressure redistribution, or in dynamic mode (inflated) should an
alternating pressure support surface be required. This product has been designed to deliver effective
pressure reduction to users, when the product is in normal use which is defined by Invacare Ltd as when
the support surface is covered with a cotton, cotton combination or linen bed sheet, and any one of these
would be the only item deployed between the support surface and the user.

1.3

Service Life
We estimate a life expectancy of five years for these products, provided they are used in strict
accordance with the intended use as set out in this document and all maintenance and service requirements
are met.
The estimated life expectancy can be exceeded if the product is carefully used and properly maintained,
and provided technical and scientific advances do not result in technical limitations. The life expectancy
can also be considerably reduced by extreme or incorrect usage. The fact that we estimate a life
expectancy for these products does not constitute an additional warranty.

1.4

Guarantee
We provide a manufacturers warranty for the product in accordance with our General Terms and
Conditions of Business. Guarantee claims can only be made through the relevant specialist dealer.

1.5

Standard Invacare Terms

6|Page

This is to certify that your Softform Premier Active 2 Mattress is warranted by Invacare Ltd for a
period stated in the Table Technical Data of this user guide. The Warranty of your Invacare
Softform product is valid from time of shipping. If a defect or fault is discovered the Invacare dealer
or Local Business
Development Manager from whom the appliance was obtained must be notified immediately. The
manufacturer will not accept responsibility for damage caused by misuse or non-observance of the
instructions set out in this user guide. During the period of the warranty any products that have become
defective due to faulty workmanship or materials will be renewed without charge. The warranty will be
forfeited should any unauthorized alteration be made to the equipment. Both warranty and fire retardancy
Certification will become null and void if non-Invacare spares are used on any Invacare Softform
Mattress products.
The purchasers statutory rights under the Consumer Protection Act are not affected.

1.6

Quality and Flame Retardancy

Quality is fundamental to the companys operation, working within the disciplines of ISO 9001 and ISO
13485.
The Softform Premier Active 2 Mattress features the CE mark, in compliance with the Medical Device
Directive.
The pump unit is tested to EC Directive 89/336/EEC, EN 55022 and EN 61001-1, 2. Manufactured to
comply with EN 60601-1.
For further information please contact Invacare in your country (addresses see back page of this manual).

1.7

Product Description
7|Page

The Softform Premier Active 2 mattress system acts as a static pressure reducing support/mattress
for patients at high risk that can, by facilitating the air pump, introduce effective alternating pressure if
the patients condition requires alternating pressure therapy. The water-resistant cover provides a
vapour-permeable, multi stretch surface, to promote patient comfort and to maximise the effectiveness
of the foam core. The complete system comprises of:
A mattress insert comprised of alternate air cells that connect to a twin air connector hose.
A Micro-processor controlled air pump unit.
A 5 metre power lead.

8|Page

Features

Top label and Display screen

Main Enclosure

IEC Mains socket

Rear Lid, Handle and S/N Label

CPR Label and male CPR connector

9|Page

Technical Specifications

Main Supply

220/240V AC, 50 Hz

Rated Input Current

1 Amp

Supply Fuse

1 Amp

Noise Level

< 32 db

Classification

Class 2 Type BF

Cycle Time

10 Min

Size

237mm x 205mm x 80mm

Weight

1.75kg

Air Flow

4 l/min

Operating Pressure

60mmHg +- 10%

Power

10W

Warranty on pump

24 Months

Warranty on air cell insert

24 Months

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Tools Required:
1 x ESD mat and strap (Recommendation RS components 681-1235)
1 x Phillips screwdriver
1 x Flat head screwdriver
1 x 4BA Open end spanner
1 x Bloc Lube Red (RS components 196-5245)
1 x Snips
2 x Sphygmomanometers (Pressure test kit)
1 x Active2 Air insert
1 x Star lock Applicator

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SECTION 2 Basic System Checks

Before commencing any service procedure, the following basic checks should be completed to ensure that
the pump fault or failure is not due to an oversight on behalf of the user.
1. Inspect the power cord for any external damage.
2. Visually inspect the pump unit for any damage. Areas to check are: - The main case, hanging bracket,
CPR connector, IEC power inlet and the display screen cover.
3. Set up the Active Pump and check the following
4. Ensure the power cord is firmly attached and the system is
connected to a working power source. Figure 2.1
5. Check the Insert CPR connector is attached to the pump
An automatic click will signify a secure connection. Figure 2.2

unit.
Figure 2.1

6. Once these simple checks are complete, please proceed with

the

service and repair as outlined in the following procedures.

Figure 2.2

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Service Procedure and Flowchart

Follow the flowchart to establish the recommended steps for system check and repair.
Active Pump not
working

Yes

Fuse check and

replacement

Not working

Fixed

working

Faulty micro

System set-up not

10min setup

power PCB

Not

OK

going through its

Replacement of

Yes

switch. Replace
Rotor PCB

Return to
Not working

manufacturer/
Supplier

Fixed
OK

Systems ok
(10mins)

OK

Pump is ok for
use.

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Fixed
Pump alarms
with Rotor
Failure on the

Replace Rotor

Return to

PCB

manufacturer/
Supplier

Display Screen
No

Check that the

Pump is alarming
with Low
Pressure on the
display screen

Yes

Check for any

mattress CPR

Pressure test

connector is
securely attached

Fixed

Rotor PCB
No
pressure

Faulty

No
Fixed

Transducer.

Check/replace

Replace Display

compressor

Replace Display
PCB

Fixed

PCB

Fixed
Display screen

leaks around the

gasket

Ok

to the unit.
Fixed
Fixed

No display txt on

No pressure

Not Working

Return to
manufacturer/
Supplier
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SECTION 4 Case enclosure and rear lid.

Remove rear lid
NOTE: For this procedure, refer to figure 4.1
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.

Securing screws

Phillips screwdriver

1. Unplug from the power supply.

2. Remove the four screws that secure
the rear lid to the main enclosure.
3. Using the hanging bracket lift the
rear lid straight up.
4. To re-install rear lid, reverse steps

2-

3.

Figure4.1. Remove
Rear lid

Securing screws

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SECTION 5 Fuse Check and Replacement.

NOTE: Pump unit failure may be the result of a blown fuse. Always check the fuse before opening the unit
and performing any other procedures.
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the fuses.
Fuse box

Tools required 1 x Flat Head screwdriver.

Replacement part required 1amp 250V Slow blow fuse.
1. Unplug from the power supply.
2. Using a clean surface place the pump unit on its side so the
main IEC socket is facing towards you.
3. Using a small flat head screwdriver, gentle prise towards you
small rectangle box that is located in-between the IEC socket
the On/Off switch. Figure 5.1
4. There will be 2 fuses in the compartment. The fuse closest to
unit is the used fuse and the fuse that is closest to you is the
spare. Figure 5.2
5. Visually inspect the fuse and check the filament inside the
fuse cylinder is disconnected or snapped. Please discard if
damaged and swap with the spare fuse.
6. To re-install the fuse rectangle box, reverse step 1 - 3.

Figure 5.1

Fuse being used

the
and
the
Spare
Fuse

Figure 5.2

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SECTION 6 Replacement of the IEC Socket

NOTE: For this procedure, refer to figures 6.1, 6.2, 6.3
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.
Replacement part required 1 x main IEC socket.
1. Unplug from the power supply.
2. Remove the rear lid. Refer to Case enclosure
and rear lid on page 15.
3. Using your hand and gently pull upwards until
the white terminal connection has
Figure 6.1
disconnected from the electrical PCB board. Figures 6.1,
6.2, 6.3

Figure 6.2

4. The IEC socket is a plug and play connection.

5. To re-install reverse step 3. Please ensure that the white female
connection tabbed side. This has to be housed against the white
terminal connection on the electrical PCB board.
6. Ensure a secure connection.
7. Re-install the Rear lid. Refer to Case enclosure and rear lid on page 15.
8. Run the pump to ensure it works.

Figure 6.3

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SECTION 7 Replacing the male CPR connector.

NOTE: For this procedure, refer to figures 7.1 to 7.7
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver and 1 x Flat head screwdriver
1 x Snips and 1 x Star lock Applicator
Replacement parts required 1 x Male CPR connector.
2 x Small cable ties, 1 x Retaining bracket and 2 x Star lock washers.
1.
2.
3.
4.
5.
6.
7.
8.

Unplug from the power supply.

Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
Locate the CPR connector and cut the 2 cables ties. Figure 7.1
Gently loosen the air tubes and pull away. Figure 7.2
Using a flat head screwdriver gently prise off the star lock washers and discard. Figure 7.3
Then pop off the retaining clip and pull CPR connector away. Figure 7.4
To re-install the CPR connector reverse step 6.
Using the Star Lock Applicator locate the star lock washer in the groove and push back on the
CPR connector ensuring a snug fit. Please carry out this procedure twice. Figures 7.5, 7.6, 7.7
9. Reverse steps 2-4.
10. Run the pump to ensure it functions correctly.

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Figure 7.1

Figure 7.2

Figure 7.3

Figure 7.5

Figure 7.6

Figure 7.7

Figure 7.4

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SECTION 8 Replacement of the Power PCB and plastic cap.

NOTE: For this procedure, refer to figures 8.1, 8.2, 8.3
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.
Replacement part required 1 x Power PCB and plastic

cap.

Black plastic
cap

1.
2.
3.
4.

Unplug from the power supply.

Figure 8.1
Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
2 screws that secure the
Remove IEC socket. Refer to Replacement of IEC socket on page 17.
power PCB board to the case
Remove the black plastic cap. Figure 8.1
(Note: It sometimes may be easier to remove the male CPR connector to gain access to the PCB screw.
Refer to Replacing the male CPR connector on page 18)

5. Remove the 2 screws that secure the power PCB board to the case enclosure.
Figure 8.2
6. Gently pull the power PCB board towards the back of the case ensuring you do
not damage 5 pin female connections that connects to the Rotor PCB 5 pin
male. Figure 8.3
7. To re-install power PCB board and plastic cap, reverse steps 2-6.
8. Run the pump to ensure it works.

Figure 8.3

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SECTION 9 Replacement of the Display PCB, Buttons and fingers.

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NOTE: For this procedure, refer to figures 9.1 to 9.4

DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Yellow

Tools required 1 x Phillips screwdriver.

transducer
tube

Replacement part required 1 x Display PCB, buttons and fingers.

1. Unplug from the power supply.
2. Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
3. Remove the 4 fingers (2 L/H and 2 R/H) that secure the PCB board
to the rear lid standoffs. Figure 9.1
4. Remove the yellow tube away from the transducer. Figure 9.2
5. Gently pull upwards on the PCB board pulling it away from the pump
disconnecting from the 5 male pins that are located on the Rotor PCB.
6. There will be 3 buttons still inside the case. Please take note of the
sequence that these buttons locate in the case. Figure 9.3
There are small dots that are on top of the buttons.
7. The sequence is: (Figure 9.4).
Buttons
8. To re-install please follow steps 2 7.
9. Run the pump to ensure it works.

Figure 9.1

Finger brackets

and

Figure 9.2

Top
Middle
Bottom

Figure 9.3

Figure 9.4

SECTION 10 Replacement of the Rotor PCB.

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NOTE: For this procedure, refer to figures 10.1 to 10.4, and 8.1 Page 21.

DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.
1 x Snips.

Cable

Cable tie x1

tie x2

Replacement part required: 1 x Rotor PCB.

3 x Small cable ties.
1.
2.
3.
4.
5.
6.
7.
8.

Figure 10.1

Figure 10.2

Unplug from the power supply.

4 Screws that secure the Rotor PCB to the
Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
main enclosure
Remove the Display PCB, Buttons and Fingers on page 21.
Cut the 3 cable ties shown on figure and figure 10.1 and 10.2
Carefully pull the air tubes away ensuring you do not snap the plastic rivets.
Remove the compressor power supply. Figure 10.3
Remove the black plastic cap. Page 21, Figure 8.1
Remove the 4 screws that are used to secure the Rotor PCB to the case
Figure 10.4
enclosure. Figure 10.4
9. Gently push the Rotor PCB board towards the Display PCB to ensure you
do not damage the 5 male pins that connect to the Power PCB.
10. Remove Rotor PCB.
11. To re-install reverse steps 2-10.
12. Run the pump to ensure it works.
Figure 10.3

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SECTION 11 Replacement of Pump, silencer and tubes.

NOTE: Having established a fault with the pump by following and completing the Pressure Test procedure,
replace the faulty pump with a new pump.
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.
1 x Snips.
Replacement part required: 1 x Pump, silencer and
tubes.
1 x Small cable tie.
1.
2.
3.
4.
5.
6.
7.
8.
9.

Figure 11.1
Unplug from the power supply.
Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
Cut the cable tie shown on figure 11.1
Carefully pull the air tube away ensuring you do not snap the plastic rivets.
Remove the yellow capillary tube from the transducer on the Display PCB.
Figure 11.2
Remove the compressor power supply. Figure 11.3
Remove the compressor.
Compressor power supply
To re-install reverse steps 2-10.
Figure 11.3
Run the pump to ensure it works.

Figure 11.2

24 | P a g e

SECTION 12 Pressure check.

NOTE: There is no internal pressure regulation adjustment on the system. The calibration is done via software
at the manufacture. The Display PCB is fitted with a microprocessor and a pressure transducer which controls
the entire pressure system.
Pressure range = 40-80mmHg +/- 10%.
Pressure Test Equipment > 2 x Sphygmomanometers (mmHg)
1 x Active2 Air Insert
1 x Cross connector. Figure 12.1
Pressure Test Equipment Set Up

Figure 12.1

1. Connect the pump Male CPR connector to the female cross connector.
2. Connect the Active2 Air insert female connector to the male cross connector.
3. Connect the Sphygmomanometers to the 2 pipes (one each side) Figure 12.2,
Please ensure an air tight fit.
4. Ensure that the Sphygmomanometers are turned on.
5. Connect the Active2 Pump to the mains and switch on. Please allow 10minutes
for the system to setup.

Figure 12.2

6. When the pump has settled and displaying System OK on the display screen, Inspect the air pressures
on the sphygmomanometer over a short period to ensure the pump is hitting the correct pressures and
25 | P a g e

alternating.
7. The air pressure should be at 60mmHg =/- 10%. The 10minute cycle is broken down to a 5min/5min section
which makes up the 10min cycle.
8. The air pressure on the sphygmomanometers should also mirror what pressures have been selected on the
display screen. Figures 12.3 and 12.4

Figure 12.3

Figure 12.4

9. Monitor the pressures for at least one full cycle (10 minutes)
10. Finish testing by switching the pump off and disconnecting the test equipment.
11. If the air pressures fail to meet the specified requirements during the stage of pressure testing, firstly
check for any leaks on the test equipment (connections/air cells). If your checks pass without any leaks
detected please proceed to the Page 14 Service Procedure Flowchart (Pump is alarming with Low
Pressure on the display screen) for further indication.
Please note that the Air pressure is defaulted at 60mmHg if the pump is turned off and switched back on.

26 | P a g e

SECTION 13 Replacement of the hanging bracket.

NOTE: For this procedure, refer to figures 13.1 and 13.2
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.
Replacement part required: 1 x Hanging bracket.
1. Unplug from the power supply.
2. Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
3. Turn the lid upside down and you will see 4 screws (2 x L/H and 2 x R/H) that secure the hanging
brackets to the rear lid. Figure 13.1
4. Unscrew the 4 screws.
5. Turn the lid back over and gently pull a side of the hanging bracket until the hanging bracket is free.
Figure 13.2
6. To re-install reverse steps 2-5.

Figure 13.1

Figure 13.2

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SECTION 14 Replacement of the Top Label.

NOTE: For this procedure, refer to figure 14.1
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the Top Label.
1.
2.
3.
4.

Unplug from the power supply.

Remove Top Label and discard. Figure 14.1
With the replacement Top Label carefully peel off the paper exposing the sticky side.
With the pump in the correct place simply line all the button functions and the window with the
display screen and gently stick down.
5. Function test the pump to ensure it correctly works.

Figure 14.1

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SECTION 15 Replacement of the rear case rubber footer.

NOTE: For this procedure, refer to figure 15.1
DANGER
To prevent electrical shock, ALWAYS disconnect from the power supply before removing the rear lid.
Tools required 1 x Phillips screwdriver.
Replacement part required: 1 x Rubber footer.
1. Unplug from the power supply.
2. Remove the rear lid. Refer to Case enclosure and rear lid on page 15.
3. Turn the lid upside down and you will see 1 screw near the bottom of the case securing the rubber
footer. Figure 15.1
4. By holding the rubber footer with your hand, unscrew the Phillips screw head with a screwdriver
until released.
5. To re-install reverse steps 2-4.

Figure 15.1

29 | P a g e

Section 16 Troubleshooting
Fault

Cause

Initial Checks

Technical Service Procedure

No Power (Continuous
alarm)

Control unit off

Check power source and switch,

turn on unit

Power cord
disconnected

Connect power cord to mains and

switch on

Fuse has blown

Replace fuse

Fuse check and replacement

(Page 16)

Fuse has blown on

power PCB board

Replace power PCB board.

Replacement of the Power PCB

and Plastic cap (Page 20)

Pump is working but no

display (Text) on screen

Faulty Display PCB

board

Replace display PCB board.

Replacement of the Display PCB,

Buttons and fingers (Page 21)

Low pressure alarm

(Buzzer is beeping)

Check mattress CPR

connector has not been
disconnected

Re-connect CPR back to pump

Check all air pipes

alongside the insert in
the mattress. Each air
cell should be firmly and
securely attached to its
connecting air pipe.
Check all cells, pipes for
any air leaks

Check and replace insert

pipes/cells/connections
30 | P a g e

No pressure from the

pump unit

Check the air pressure is at

60mmHg.

Pressure check (Page 24)

Check compressor

Check the direct air pressure

reading from the compressor
(100mmHg +)

Replacement of pump, silencer

and tubes (Page 23)

Rotor Failure

Motor pinion arm is

moving but the timing
disc is not.

Open the pump and Re-position the

motor by adjusting the motor
standoffs ensuring a connection.

(Buzzer is beeping)

The timing disc has

dislodged against the
motor pinion arm.

Open the pump and check the

timing disc and motor pinion arm for
damage, Replace if needed. Re-fit
and adjust the motor if needed and
check.

Micro switch

Replace Rotor PCB board

Pump has power but no

function

Replacement of the Rotor PCB

(Page 22)

Send unit back to Invacare

31 | P a g e

Section 16
User manual Pump Menu Display
Task
1. Power up.

Action
Switch pump on.

Display
3 Audible beeps and LCD illuminates and
green light illuminates.
System set up displayed.
After 5 to 10 minutes System OK
displayed.

2.Menu option

Cannot enter menu.

Wait until set up is complete System

OK. Approximate 10min.

3. Disconnection of CPR or
hose in mattress
disconnected.

Low Pressure alarm.

Low Pressure displayed with Audible

beeps.

4. Enter menu mode.

Press arrow Up.

System OK with 1 underneath.

System OK with 2 underneath.

Press arrow down.

32 | P a g e

Pressure displayed.
Press OK.

Pump display will revert back to System

OK if no selection made within 15
seconds.

(3 second time limit between each

function).

33 | P a g e

Invacare UK Ltd.
Pencoed Technology Park, Pencoed, Bridgend, CF35 5AQ,
UK_Tel: +44 1656 776200 Fax: +44 1656 776201
Technical Services Tel: +44 1656 776333 Fax: +44 1656 776330

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