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Managing Human
Resources
Chapter 12
Building and Managing Human
Resource
Copyright 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Learning Objectives
1. Explain why strategic human resource management can help
an organization gain a competitive advantage.
2. Describe the steps managers take to recruit and select
organizational members.
3. Discuss the training and development options that ensure
organization members can effectively perform their jobs.
4. Explain why performance appraisal and feedback is such a
crucial activity, and list the choices managers must make in
designing effective performance appraisal and feedback
procedures.
5. Explain the issues managers face in determining in
determining levels of pay and benefits
6. Understand the role that labor relations play in the effective
management of human resources
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Selection
The process that
managers use to
determine the
relative qualifications
of job applicants and
their potential for
performing well in a
particular job.
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Recruitment
External Recruiting
Disadvantages:
High costs
Externally recruited employees lack knowledge about the
inner workings and may need more training
Uncertainty about the performance of those employees
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Recruitment
Internal Recruiting
Recruiting employees from within the organization
Promotion, transfer
Advantages:
Internal applicants are already familiar with the organization
Managers already know candidates
Can help boost levels of employee motivation and morale
Disadvantages:
Limited pool of candidates
Tendency among those candidates to be set in the
organization's ways
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Selection Tools
Selection Tools
Background information
Interview
Selection Tools
Paper-and-pencil tests
Ability tests: assess skill level, e.g. verbal
comprehension, numerical skills
Personality tests: measure personality traits and
characteristics relevant to job performance
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Selection Tools
Performance tests
Measure applicants performance on actual job tasks
Keyboarding test for secretarial positions
Short-term projects for middle and top management
positions
Assessment centers: 10-15 candidates participate in
activities over a few days and are assessed for the skills in
problem-solving, communication, & conflict management.
References
Development
Building the knowledge and skills of organizational
members to enable them to take on new
responsibilities and challenges.
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On-the-Job Training
Training that takes place in the work setting as
employees perform their job tasks
Can be provided by coworkers or supervisors
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Types of Development
Varied Work Experiences
Top managers have need to and must build expertise
in many areas.
e.g. one- to three-year stints overseas
Formal Education
Tuition reimbursement is common for managers
taking classes for MBA or job-related degrees.
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Performance Appraisal
and Feedback
Performance Appraisal
The evaluation of employees job performance
and contributions to their organization.
Traits appraisals
Assess employees on personal characteristics that are
relevant to the job performance.
Behaviour appraisals
Assess how employees perform their jobs the actual
actions that employees exhibit on the job.
Results appraisals
Assess actual outcomes of work behaviors.
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Figure 12.6
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Formal appraisals
Informal appraisals
Pay level
Pay structure
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Labour Relations
Labour Relations
The activities managers engage in to ensure they have
effective working relationships with the labour unions
that represent their employees interests.
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Unions
Unions
Represent workers interests to management in
organizations.
The power that a manager has over an individual
worker causes workers to join together in unions to
try to prevent this.
Collective bargaining
Reference
McGraw-Hill Education (2014). BUS10306
Management customized text, Chapter 7.
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