r*

CHAPTER-5
ASSESSMENT ON SERVICES OF
CHILDLINE VIJAYAWADA AT
CHILD RESCUE SHELTER

CHAPTER-V

ASSESSMENT ON SERVICES OF CHILDLINE,

VIJAYAWADA AT RESCUE SHELTER
CHILDLINE, Vijayawada has started is own Child Rescue Shelter in the year
2004 in order to provide temporary shelter to the children, who are rescued by
CHILDLINE, Vijayawada. Children stay in the shelter while the counseling is
going on. So far 10227 children took temporary shelter in the rescue shelter since
the year 2004.

A. Year wise details children stay in rescue shelter:

The following table gives details on duration of children stay in rescue shelter.
Table/graph No. 5.1: Stay of children at Rescue Shelter (year-wise)

Year/duration

Less
than
lday

24days

5-10
days

1115days

More
than
15days

Total

2004

24

246

58

29

359

2005

891

241

126

18

1281

2006

1029

345

156

12

1549

2007

1581

248

138

16

1992

2008

1834

196

112

13

2163

2009
Total

1702
7061

576
1852

267
857

286
367

52
90

2883
10227

130

In the year 2004, 359 children took the temparory shelter from the rescue shelter
where as in the year 2005, 1281 children, in the year 2006, 1549 children, in the
year 2007, 1991 children, in the year 2008, 2163 children and in the year 2009,
2883 children availed temporary shelter from the CHILDLINEs rescue shelter. In
the year 2009, totally 1181 children stayed in the rescue shelter for more than 2
days.

The researcher has done a survey to assess the services of CHILDLINE at Child
Rescue Shelter by interviewing the children who have stayed more than 2 days in
the rescue shelter. The researcher interviewed totally 500 children.

1. PROFILE OF RESPONDENTS:
The age, gender, social and educational background of the children are given
below.

1.1 Gender of the respondents:

The table given below gives details of gender of the respondents

Table /graph no. 5.2: Gender of respondents

Gender
Boys
250

Girls
250

131

Table /graph no. 5.3: Gender Analysis of Respondents

Gender of Respondent Children

Boys

a Girls

Out of 500 children 250 are boys and 250 are girls. That means 50% are boys
and 50% are girls.

1.2. Age group of respondents:

The table given below gives details of age group of the respondents

Table/ graph no. 5.4: Age group of respondents

0-5 Yrs
Boys
Girls

10

6-14 Yrs
Boys
Girls

220

170

132

15-1 I Yrs
Boys
Girls

20

80

Table/Graph Ko.5.5: Analysis Age of Respondents

Age of Respondent Children
250

220

200
150
100
50
10

0
Boys

Girls

Boys

0-5 Yrs

Girls
6-14 Yrs

Boys

Girls

15-18 Yrs

10 boys have represented from the age group of 0-5yrs. None of them are girls
from this age group. 220 boys and 170 girls have represented from the age group
of 6-14yrs of age. From the age group of 15 - 18 years, 20 boys and 80 girls have
responded.

1.2. A. Age group of Boys:

The graph given below analyzes the age group among boy respondents
Table/graph l\o.5.6: Analysis on age group of boys

133

Out of boys 4% are from age group of 0-5 years, 8% are from 6-14 years and
88% are from the age group of 15-18 years.

1.2. B. Age group of Girls:

The graph given below analyzes the age group among girl respondents

Table / graph No. 5. 7: Analysis on age group ofgirls

Out of girls, 32% are from 6-14 years of age group and 68% and from 15-18
years and age group. None of the girls have been represented from the age
group of 0-5 years.

1.3. Education levels of the respondents:

The graph given below gives literacy levels of respondents

134

Table/graph No. 5.8: Education levels of respondents

Education
No education
Below 5th class
6th to 9th
Above 10th
Not Specified

Boys
40
10
180
0
10

Girls
50
70
110
10
20

Table/graph No. 5.9: Analysis on education levels of respondents

No. of Children

Education status of Respondent Children

200
150

100

40^ 70
ril dl

c
0^

mm

Not
Specified

No
education

Below 5th

6th-9th

Education Levels

Above 10th
Boys
Girls

All these respondents belonged to different education levels. 40 boys and 50

girls do not have any education. 10 boys and 70 girls are filling under below 5th
class category. 180 boys and 110 girls have studied up to secondary education
and 10 girls have studied above 10,h class.

135

1.3.A. Education levels of boys:

The graph given below analyzes the education levels among boy respondents
Table/graph No. 5.10: Analysis on education levels of boys
Education levels among boys

0%4%

17%

75%

No education Below 5th class 6th to 9th Above 10th Not Specified

Among boys 17% of children do not education, 4% have studied up to 5th class,
75% of boys studied between 6th to 9'1 class and 4% of boys did not specify about
their education levels. None of the boys studied above 10th class.

1.3.B. Education levels of Girls:

The graph given below analyzes the education levels among girl respondents
Table/graph No. 5.11: Analysis on education levels ofgirls
Education levels among girls

19%

No education Below 5th class 6th to 9th Abo\ 10th Not Specified

136

Among girls 19% of children do not education, 27% have studied up to 5th class,
42% of girls studied between 6th to 9lh class, 4% of girls studied above 10lh class.
8% of the girls did not specify about their education levels.

1.4. Social Status (Caste) of Respondents:

The table below gives the details of social status of respondents
Table/graph No. 5.12: Social status of respondents
Caste

OC
OBC
SC
ST
Not
Specified

Boys

Girls

40
70
100
20
20

30
40
80
50
50

Table/graph No. 5.13: Analysis on social status of respondents

Social Status (Caste) of the Respondent Children
120
100
80
60
40
20
0

Out of 500 respondents, 40 boys and 30 girls are belong to forward caste, 70 boys
and 40 girls are belong to other backward community, 100 boys and 80 girls have

137

belong to Schedule Castes and 20 boys and 50 girls are belong to schedule tribes
community. 20 boys and 50 girls have not specified about their social status i.e
caste. Majority of the respondent children are belonging to SC community.

1.4.A. Social Status (Caste) of boys:

The graph given below analyzes the social status among boy respondents
Table/graph No. 5.14: Analysis on social status of boys

Among total 250 boy respondents, 16% are belong to Other caste/forward
caste, 28% are belong to other back ward castes, 40% are belong to schedule
castes and 8% are belong to schedule tribes. 8% of the boys did not specify
their social status.

1.4.B. Social Status (Caste) of Girls:

The graph given below analyzes the social status among girl respondents

138

Table/graph No. 5.15: Analysis on social status ofgirls

Social Status(Caste) of Girls

oc
HOBC

sc
ST
Not Specified

Among total 250 girl respondents, 12% are belong to other caste/forward cases,
16% are belong to other back ward castes, 32% are belong to schedule castes and
20% are belong to schedule tribes. 20% of the girls did not specify their social
status.

1.5. Family back ground of respondent children:

The table given below gives the details of family back ground of respondents
Table/graph No. 5.16: Family background of respondents
Family
background

Have parents
Have guardians
Not specified

Boys

Girls

100
0
150

170
10
70

Table / graph No. 5.17: Analysis on family background of respondents

139

Out of total respondents 100 boys and 170 girls have said that they have parents,
10 girls have said that they have guardians and 150 boys and 70 girls not
responded.

1.5.A. Family back ground of respondents among boys:

The graph given below analyzes the family back ground among boy respondents
Table/graph No. 5.18: Analysis on family background of boy respondents

Out of total boy respondents, 40% of them said that they have parents. 60% of
them did not respond to this question.

I.5.B. Family back ground of respondents among girls:

The graph given below analyzes the family back ground among girl respondents
Table/graph No. 5.19: Analysis on family back ground ofgirl respondents
Family back ground of Girls

140

Out of total girl respondents. 68% of girls have parents and 4% of the girls said
that they have guardians. 28% of girls did not respond to this question.

1.6. Education background of parents/guardians of respondents:

The table given below gives the education back ground of the parent/guardians of
respondents.
Table/graph No. 5.20: Analysis on education background ofparents/guardians
Boys

Education back ground of

parents/guardians

50
0
0
0
200

Parents educated
Parents not educated
Guardians educated
Guardians not educated
Not specified

Girls

80
30
0
0
140

Table/graph No. 5.21: Analysis education status ofparents/guardians of

respondents

141

Out of total respondents, 50 boys and 80 girls said their parents are educated and
30 girls have said that their parents are not educated. 200 boys and 140 girls did
not respond to this question.

1.6. A. Education background of parents/guardians of boys:

The graph given below analyzes the education background of parents/guardians
among boy respondents.
Table/graph No. 5.22: Analysis on education background of parents/guardians
of boy respondents
Education back ground of parents/guardians of
Boys

80%

Parents educated

Parents not educated

Guardians educated

Guardians not educated Not specified

Out of total boy respondents; 20% of boys said that their parents have educated.
80% of the boys did not respond to this question.

1.6. B. Education background of parents/guardians of girls:

The graph given below analyzes the social status among girl respondents

142

Table/graph No. 5.23: Analysis on education background of parents!guardians

of girl respondents
Education background of parents/guardians of
Girls

^ 32%
t'-'CSv

- -

56% 1
0%

g Parents educated

Parents not educated

12%

Guardians educated

Guardians not educated Not specified

Out of total girl respondents; 32% of girls said that their parents have educated,
12% of the girls said that their parents are not educated and 56% of girls did not
respond to this question.

II. Response of children on various questions related to their approach

to CHILDLINE & stay at Rescue Shelter of CHILDLINE.

The researcher posed selected set of questions to the respondents related to their
approach to CHILDLINE and reasons for their stay in Rescue Shelter.

II. 7, Reasons for approaching CHILDLINE:

The table given below gives details for CHILDLINE Vijayawada by respondents

143

Table/graph No. 5.24: Reasons for approaching CHILDLINE Vijayawada by

respondents
Reasons to approach CHILD LINE
Shelter
180
Food
0
Medical
0
Repatriation
260
Rescue
60
ESG
0
Any Other
0

Table/graph No. 5.25: Analysis on reasons for CHILDLINE Vijayawada by

the respondents
Reasons to approach CHILDLINE
/f

36% of the children said that they have approached CHILDLINE for shelter, 52%
said that they sought help of CHILDLINE to send their back to their homes and
0.12% of children said that they have approached CHILDLINE to rescue them
from abuse. None of them said that they have approached CHILDLINE for food,
medical help. Emotional support or guidance or any other help.

144

II. 8. Referred by whom to CHILDLINE:

The table given below gives details of respondents, though whom they have
contacted CHILDLINE Vijayawada.
Table/graph No. 5.26: Referred by whom status of respondents
Referred by whom
Self
Peer group
NGO worker
CHILDLINE staff
Police
PCO Staff
Rly People
General Public
Any other

0
10
200
40
110
0
11
111
20

Table/graph No. 5.27: Analysis of referred by whom status of respondents

Reffered by

Out of total respondents 2% of children said that they have referred to

CHILDLINE by peer group, 40% of the children said that they referred by

145

NGO staff, 8% by CHILDLINE Staff during their out reach, 32% of them by
police, 2% of them by people/porters/staff of railway stations and 32% of them
by the general public. 4% of them did not respond to this question. None of the
children said that they have approached CHILDLINE by themselves.

II. 9. Approach of CHILDLINE:

As CHILDLINE Vijayawada has three operational centers, the table and graph
given below gives the details on approach of CHILDLINE, Vijayawada by the
respondents through which center and analyzes the same.

Table/graph No. 5.28: Approach of centers of CL, Vja by respondents

Approach of CHILDLINE through
Call Center
220
CHILDLINE Ext. Booth at Railway
180
station
Rescue Shelter
89
Other NGO Shelter
11

Table/graph No. 5.29: Analysis on approach of CL, Vja by respondents

Approach of CHILDLINE through

146

Out of total respondents. 44% of children said that have come to CHILDLINE
through call center, 36% of children through CHILDLINE extension booth at
Railway station and 18% of children through Rescue Shelter. 2% of them said
that they reached CHILDLINE through other NGO shelter. But still their details
should be registered in one of the centers of CHILDLINE. The children may not
aware of these details.

II. 10. No. of days stayed at Rescue Shelter:

The table and graph given below give the details of duration of stay of respondents
in Rescue Shelter of CHILDLINE. Vijayawada by the respondents and analyzes
the same.
Table/graph No. 5.30: Duration of stay at Rescue Shelter by respondents
How many days stayed in Rescue Shelter
2-4 days
320
5-7 days
90
More than a week
80
Not specified
10

Table/graph No. 5 .31: Analisys on Duration of stay at RS by respondents

Days of stay in Rescue Shelter

2-4 DAYS

5-7 DAYS

147

MORE THAN A
WEEK

NOT SPECIFIED

Out of total respondents; 64% said that they have stayed in rescue shelter between
2-4 days, 18% of them said between 5-7 days and 16% of them said that they have
stayed in the rescue shelter for more than a week. 2% of the respondents did not
respond to this question.

II. 11. Reasons for stay at Rescue Shelter;

The table and graph given below gives the reasons for the stay at Rescue Shelter
of CHILDLINE, Vijayawada by the respondents and analyzes the same.
Table/graph No. 5.32: Reasons for stay at RS by respondents
Reasons for stay at Rescue She ter
Counseling
Waiting for parents
Case on owners in progress
Lack of staff for repatriation
Proper organization to fit
Address not traced
Not specified

220
110
20
30
70
30
20

Table/graph No. 5.33: Analysis on reasons for stay at RS by respondents

Reason to stay in Rescue Shelter

148

Out of total respondents, 44% of children said they are in Rescue shelter as they
are undergoing counseling, 22% of them in waiting for parents to take them back
to home, 4% of them stayed in rescue shelter as cases on their owners are in
progress, 6% of them are stayed at rescue shelter as non availability of staff to
restore them to their homes as staff have more work load at CHILDLINE
Vijayawada to due to high-load of cases.

III. Response of children on various questions related to the services of

CHILDLINE:

The researcher posed selected set of questions to the respondents related to the
services of CHILDLINE and to know their level satisfaction towards services of
CHILDLINE.

III. 12. Satisfaction towards immediate response from CHILDLINE Staff:

The table and graph given below give the satisfaction levels of respondents about
the immediate response towards their problems by CHILDLINE, Vijayawada and
analyzes the same.
Table/graph No. 5.34:Details of satisfaction on first reactions

Have you satisfied about the first

reaction shown by the CHILDLINE
staff
Yes
No

480
20

149

Table / graph No. 5.35:Analysis on satisfaction on first reactions of CL

Out of total respondents, 96% ot children said that they are satisfied with the first
reaction shown by CHILDLINE staff either by phone or in person when
approached CHILDLINE for help. Where as 4% of the children said that they are
not satisfied with immediate response shown by the CHILDLINE staff.

III.13. Participation in decision making:

The table and graph given below give the satisfaction levels of respondents about
their involvement in the problem solving by CHILDLINE, Vijayawada and
analyzes the same.
Table/graph No. 5.36: Satisfaction on participation in decision making
Have taken part in the decision
making of your problem
Yes
490
No
10

150

Table/graph No. 5.37: Analysis on satisfaction on participation in decision

making
Participation in decision making

Out of total respondents 98% of children said that they were consulted/they took
part in the decision making while their problem was being solved. Where as 2% of
the children said that they were not involved in decision making during solving
their problem.

III.14: Feelings after receipt of service from CHILDLINE:

The table and graph given below give the satisfaction levels of respondents after
the their problem is solved by CHILDLINE. Vijayawada and analyzes the same.
Table/graph No. 5.38: Degrees of Satisfaction on problem solving
How did you feel after solv mg of
your problem by CHILDLIN E Staff
Happy
160
Satisfied
340
Not satisfied
0

Table/graph No. 5.39: Analysis on degree of Satisfaction on problem solving

151

Satisfaction towards service recieved

Out of total respondents, 32% of children said that they are happy towards the
service provided by CHILDLINE and its staff. Where as 68% of the children said
that they are satisfied with the services of CHILDLINE. None of them have said
that they are not satisfied with service of CHILDLINE.

III.15: Facilities at Rescue Shelter:

The table and graph given below give the satisfaction levels on the facilities at
Rescue Shelter CHILDLINE, Vijayawada and analyzes the same.

Table/graph No. 5.40: Rating offacilities at Rescue Shelter

Facilities at Rescue Shelter
Very Good
80
Good
410
Bad
0
Very Bad
0
Not responded
0
Unable to specify
10

Table/graph No. 5.41: Analysis on rating offacilities at Rescue Shelter

152

Facilities at Rescue Shelter

Out of total respondents, 16% of them said that the facilities at Rescue Shelter are
very good, 83% of them said that the facilities are good and 2% of them could not
give specific answer to this question.

III.16. Features liked most at Rescue Shelter:

The table and graph given below give the details ot features liked by respondents
at Rescue Shelter of CHILDLINE, Vijayawada and analyzes the same.

Table/graph No. 5.42: Features liked most at Rescue Shelter by respondents

What are the elements you most like

at Rescue Shelter
House mother
60
CHILDLINE staff
380
Premises
40
Food
20
Any other
0

153

Table / graph No. 5. 43: Analysis on features liked most at Rescue Shelter by
respondents
Most Liked eliments at Rescue Shelter

Out ot total respondents 12% of them said that they liked the house mother most at
rescue shelter, 76% of them said they like CHILDLINE staff, 8% of them said
they liked the premises and 4% of them said that they like the food the most.

III.17: Is CHILDLINE useful for the children who need care & protection:

The table and graph given below give the satisfaction levels of respondents about
the immediate response towards their problems by CHILDLINE, Vijayawada and
analyzes the same.

Table/graph No.5. 44: How far CHILDLINE, Vijayawada is useful to children

How far CHILDLINE is useful to
children in need of care & protection
Very useful
350
Useful in some extent
140
Not useful
0
Not responded
0
Unable to specify
10

154

Table / graph No.5 .45: Analysis on response of respondents on how far

CHILDLINE Vijayawada is useful to children
How far CHILDLINE is useful to Children
70%
60%
50%
40%
30%
20%
10%

0%
VERY USEFUL

USEFUL IN

NOT USEFUL

SOME EXTENT

NOT

NOTABLETO

RESPONDING

SPECIFY

Out of total respondent children, 70% of them said that CHILDLINE is very
useful to the children in need of care and protection, where as 28% of them
said that it is useful in some extent. 2% of the children did not specify any
answer to this question.

155