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  • Resolve Order Status and Payment Issue

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    vedpremi_scribd
    50 vues2 pages
    The customer contacted CCAvenue regarding an order (MPD9017) where they paid for a book through CCAvenue but did not receive it. CCAvenue's representative was unable to find any record of the specified order or vendor (manbooks.com) and suggested the customer contact their bank to dispute the charge. The customer expressed frustration with CCAvenue's poor record keeping and handling of complaints. In the end, the representative provided contact information for CCAvenue's risk management team for the customer to pursue the matter further.

    Description originale:

    CC Avenue HELP Desk Guide

    Titre original

    CCAvenue HelpDesk

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    The customer contacted CCAvenue regarding an order (MPD9017) where they paid for a book through CCAvenue but did not receive it. CCAvenue's representative was unable to find any record of the specified order or vendor (manbooks.com) and suggested the customer contact their bank to dispute the charge. The customer expressed frustration with CCAvenue's poor record keeping and handling of complaints. In the end, the representative provided contact information for CCAvenue's risk management team for the customer to pursue the matter further.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    50 vues2 pages

    Resolve Order Status and Payment Issue

    Transféré par

    vedpremi_scribd
    The customer contacted CCAvenue regarding an order (MPD9017) where they paid for a book through CCAvenue but did not receive it. CCAvenue's representative was unable to find any record of the specified order or vendor (manbooks.com) and suggested the customer contact their bank to dispute the charge. The customer expressed frustration with CCAvenue's poor record keeping and handling of complaints. In the end, the representative provided contact information for CCAvenue's risk management team for the customer to pursue the matter further.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    CCAvenue HelpDesk - Powered by Kayako Fusion Help Desk Software

    1 of 2

    http://helpdesk.ccavenue.com/visitor/index.php?/LiveChat/Chat/PrintCha...

    Department: Compliance
    Full Name: Partha Kaushik
    Email: partha.kaushik@gmail.com
    Your Question: Order No: MPD9017
    Staff: Tushar Gholam

    18:26 Your Question: Order No: MPD9017


    18:26 Please wait, an operator will be with you shortly.
    18:27 You are now chatting with Compliance
    18:27 Compliance: Welcome to Avenues. How may I assist you ?
    18:29 Compliance: MPD9017
    18:30 Compliance: I made payment for a book thru you
    18:30 Compliance: What is the status?
    18:30 Compliance: Your e-mail is confusing
    18:31 Compliance: The book was ordered from Manohar Books
    18:31 Compliance: your e-mail says the vendor's website is www.manbooks.com
    18:31 Compliance: that is completely wrong
    18:32 Compliance: Manohar Books is www.manoharbooks.com
    18:34 Compliance: hellooo! awaiting some response
    18:35 Compliance: Kindly wait for a moment
    18:39 Compliance: kidnly get in contact your card issuing bank and ask them for chargeback against the merchant an
    18:41 Compliance: the merchant is not involved
    18:41 Compliance: so what is your issue
    18:41 Compliance: ?
    18:42 Compliance: the payment appears as ccavenue
    18:42 Compliance: you have received the money
    18:42 Compliance: yes ccavenue is a payment gateway
    18:43 Compliance: 'ccavenue.com/charge'
    18:43 Compliance: thats what my account statement says
    18:43 Compliance: where did you send the money, because there is no vendor called manbooks.com
    18:44 Compliance: you have not sent the money anywhere
    18:44 Compliance: ask your bank to chargeback
    18:44 Compliance: we cant refund untill we are authorised
    18:45 Compliance: your transaction was successdfull from ourside
    18:46 Compliance: your company has a lot of complaints of this nature...
    18:46 Compliance: that you receive payment but just keep the money
    18:46 Compliance: I know you are just an employee
    18:47 Compliance: CCAvenue seems to be either deliberately fraudulent or really messed up
    18:47 Compliance: sir for fraud assistant please contact ouyr risk department regarding this it will surely help you bet
    18:47 Compliance: which is it
    18:47 Compliance: you are firing back canned answeres at me
    18:48 Compliance: thats how u have been trained, I understand
    18:48 Compliance: 022 261666000 extensions 510,502,511
    18:48 Compliance: e-mail address?
    18:49 Compliance: risk@ccavenue.com
    18:50 Compliance: ok. Let's see if I can get this sorted out. Putting customer's thru this is unconscionable
    18:50 Compliance: risk department will surely solve this incase its a fraud

    14/08/04 9:22 AM

    CCAvenue HelpDesk - Powered by Kayako Fusion Help Desk Software

    2 of 2

    http://helpdesk.ccavenue.com/visitor/index.php?/LiveChat/Chat/PrintCha...

    18:50 Compliance: its very difficult to trust any company operating out of India
    18:51 Compliance: if it is a fraud, it is CCAvenue fraud
    18:51 Compliance: yes...
    18:51 Compliance: so how will they themselves sort it out?
    18:52 Compliance: Kindly call us on 91 - 22- 67425555/26000816/ 26000846/26491524/30913622/56920419 Ex
    Risk team will assist you with it.
    18:52 Compliance: kindly mark a mail to risk@ccavenue.com with your above mentioned query
    18:52 Compliance: are they open now?
    18:52 Compliance has left the conversation Click here to leave a message

    Support Center: http://helpdesk.ccavenue.com/

    14/08/04 9:22 AM

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