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COMSATS Institute of Information and Technology,Sahiwal.

Dedication
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I dedicated this report to my loving parents, sister, brothers and my respectful teachers
without their help and encouragement, it has not been possible. For me to accomplish this
task is very necessary within a short and limited period of time. I was provided with all
facilities by my parents who helped me complete this challenging assignment within a
limited time period.

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Acknowledgement
Firstly I would thank Allah for giving me the opportunity and the resources to be able to do
something productive. Without His blessings I would not have been able to come as far as I
have. I would like to thank to

Mr. SafdarAli (In-Charge of Admission office and

planning &Development officer) who trained me, helped me to gain knowledge and
encouraged me to learn everything. His guidelines were very useful for me in my career. He
helped me find new ways of being innovative and creative. Without his cooperation and
continuous direction it would not have been possible for me to develop a better
understanding of my job. I also pleased to thankMs. Sofia Jabbar and Mr. Rana Ilyas who
constantly guided me by maintaining a sociable environment at city office CIIT.
It was a life time experience for which I thank all the staffmembers of CIIT Sahiwal
(admission cell), my parents, faculty members &administration of the institute. In the end, I
would especially like to acknowledge the co-operation of my teachers who guided me with
the best knowledge.
`

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Table of Contents
1.1 Executive Summary......................................................................................................1
Chapter 2

INTRODUCTION TO CIIT................................................................................2

2.1 Brief History of CIIT.......................................................................................................2

2.2 Introduction of CIIT.......................................................................................................3
2.3 Mission and Vision of Host organization.......................................................................5
2.4 Objectives of CIIT......................................................................................................... 6
2.5 History of CIIT Sahiwal.................................................................................................6
2.6 Introduction of CIIT Sahiwal..........................................................................................7
2.7 COMSATS Sahiwal Admission Cell...............................................................................9
Chapter 03

BUSINESS OPERATIONS.............................................................................10

3.1 Organizational Chart of COMSATS.............................................................................10

3.2 Administrative Structure of CIIT Sahiwal.....................................................................11
3.3 Hierarchy of Admission Cell........................................................................................12
3.4 Structure of admission Committee in CIIT Sahiwal.....................................................13
3.5 SWOT Analysis of Admission Office............................................................................13
3.7 Competitive Strategy...................................................................................................21
3.8 Business Process Analysis.........................................................................................22
Chapter 04

LEARNING AS STUDENT INTERN........................................................29

4.1 Duties Assigned to me................................................................................................29

4.2 Tasks and Accomplishments.......................................................................................29
4.3 New Knowledge Acquired...........................................................................................36
4.4 Problems Encountered...............................................................................................38
4.5 Impact on my Career..................................................................................................40
5 Recommendations............................................................................................................ 41
References........................................................................................................................... 42
Appendix I............................................................................................................................ 43
Appendix II........................................................................................................................... 44

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Chapter 1

EXECUTIVE SUMMARY

1.1 Executive Summary

This report is about my internship that I have done in CIIT Sahiwal admission office from
30th June 2014 to 18th September 2014.The purpose of this internship is to learn how to
work in a practical environment and how to implement all those knowledge that we have
learned from our studies.
The purpose of this internship report is to describe my all practical work and experience that
I have learned from my internship and share my whole learning with my supervisors,
teachers and other students through this internship report. I have made this report in such
way that everyone can understand this report easily. This report is not only understood by
students, but can also be easily understood by a layman.
There are three chapters of the report.
First chapter described the history and introduction of overall COMSATS.After this I have
described the history, introduction, mission, vision, objectives of CIIT Sahiwal.I have also
discussed the SOPs and QSPs of CIIT Sahiwal admission office.
The second chapter is about the Business operation of CIIT Sahiwal admission office that
described the organizational structure of overall COMSATS, CIIT Sahiwal administrative
structure and the hierarchy of CIIT Sahiwal admission office. I have also done the SWOT
Analysis of admission cell completely. I have described all marketing and competitive
strategies that admission cell team used. I have also analyzed the business procedure of
CIIT Sahiwal that consists of three steps.
In the third chapter, I have explained all my tasks and duties which were assigned to me in
the admission office. I have also discussed the problems that I faced during internship and
how this experience will impact mycareer. In the end, recommendations are given to the
admission office team to improve the working.

Chapter 2

INTRODUCTION TO CIIT
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2.1 Brief History of CIIT

The idea of COMSATS was given by Nobel laureate Abdus Salam and the Third World
Academy of Sciences. It was officially formed on 5 th October 1994.In those days,
representatives from 36 different countries met together in Islamabad to discuss the idea of
COMSATS establishment in Pakistan. This meeting was attended by diplomats from
Islamabad, ministers and delegates from the UNESCO,The World Bank and also from other
organizations. Dr. Hameed Ahmed Khan was the inaugural holder of office of Executive
director.
COMSATS started its functions in April 1998 in a rented Building of University Grants
Commission. University Grant Commission is now known as Higher Education Commission
(HEC) in Pakistan.CIIT hired system assistants, programmers and professional staff for
starting its operations.A website for the CIIT was also developed to promote the start of CIIT
in Pakistan. The formal certificate courses began in August 1998.The Post graduate
diploma in computer science was started in 1999 in CIIT.
CIIT has become the top ranking institution of higher learning education in Pakistan. It has
become the leading university in the fields of Science, information, technology,
management, engineering, Architecture and planning and in basic Science. Patron of CIIT
is the President of Pakistan and the chancellor of CIIT is the Minister of Science and
technology. In the CIIT, Rector, who is the Chief Academic and Chief Executive Officer
manages the daily affairs of CIIT by following the general policy guidelines which are
formed by the Board of Governors.
CIIT first campus in Islamabad began its pioneering courses by using restricted resources.
This campus started its classes in a single classroom and Computer lab which consists of
16 computers only. But with the arrival of new batches, CIIT hired new offices. It also hired
visiting and permanent staff for teaching Purposes. The regular classes in Bachelor of
Science in Computer Engineering, bachelor of science in computer science and the Master
of Software Engineering started in 1999.CIIT also introduced professional short courses for
students to being competent in emerging technologies. These professional courses were
offered to fuse the Information Technology into business to gain sustainable competitive
advantage.
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2.2 Introduction of CIIT

COMSATS Institute of information technology established its first campus in Islamabad in
April 1998.The Federal Government granted the status of degree Awarding Institute to CIIT
in recognition of its achievements in August 2000.CIIT also has 06 other campuses in
different cities of Pakistan that is exploring the opportunity for people to getting higher
education in Science and Technology. It also reduced the gap between the developing and
developed countries by using the application of science and technology.
In the starting, CIIT offered only few certificate programs and diplomas in Computer
Science by using restricted resources. This campus started its classes in a signal
classroom and signal Computer lab which consists of 16 computers only. But with the
arrival of new batches, CIIT hired new offices. Now CIIT offer various courses in the fields
of Science, information, technology, management, engineering, Architecture and planning
and in basic Science. Today CIIT is regarded as reputable high quality educational
institution, all over the Pakistan. It is ranked at1 st university in Information Science and
Technology and ranked in 2nd in research production.
Now CIIT has an enrollment of over 27000 students in 86 degree programs.CIIT has 2400
above faculty members which include the more than 700 PhDs inall its campuses. In the
previous years, CIIT has produced more than 2500 Publications in reputable research and
scholarly journals.HEC has ranked the COMSATS among the top information science and
technology universities.
CIIT is in the top ten among the 153 institutions of HEC in the country.CIIT hired the best
qualified, highly professional faculty for teaching the students. Today CIIT has more than
2400 faculty, staff members in its seven campuses. Among these 2400staff, there are more
than 700 PHDS who teach the students about the research culture. This faculty staffs have
best professional skills and they teach the students in a good learning environment. Most of
the faculty members of CIIT received the civil award and citations from the government of
Pakistan for their excellent performance and memorable services in the country.CIIT also
provides a wide range of scholarships to the candidates who do not able to get the
education due to financial problem and to those students who performed well in their
academics.
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2.3 Mission and Vision of Host organization

2.3.1 Mission of CIIT
COMSATS mission is threefold

Research & Discovery

Teaching & Learning
Outreach & Public Services

2.3.2 Vision of CIIT

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The CIIT is dedicated to the search for truth through the advancement of learning and
extending the frontiers of knowledge; to the sharing of this knowledge through education in
academically diverse disciplines; and the application of this knowledge to benefit the people
of Pakistan, in particular, and the Muslim Ummah and the World, in general.

2.4 Objectives of CIIT

CIIT first objective is to follow leading edge educational practices at all its campuses.
2nd objective is to achieve better performance in academics, administration and

management by implementing the quality standard.

CIIT undertakes to advance its mission and vision to get a competitive edge

nationally and internationally.

CIIT ensure that standard of excellence must be adopted in CIIT without any
compromise.
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2.5 History of CIIT Sahiwal

CIIT Sahiwal was formally inaugurated on23 September 2007.This campus is situated in
Sahiwalcity. In 2007, CIIT Sahiwal started its functioning in the small campus that was
located at Police line, Sahiwal. In the early 2009; this campus was shifted to a 87/9-L village
near view Hotel. Sahiwal city has a population of about 02 million. It is situated between
LQM roads, half way between Lahore and Multan. Sahiwal is famous as Green town. The
most important occupation of the local economy is agriculture. CIIT Sahiwal started its First
Session in Fall 2007.CIIT Sahiwal provides higher education facility to the students of
Sahiwal city and the people around the Sahiwal. It also provides the State of the art facility
for the research and Development activities.CIIT Sahiwal provided the best quality
education with the help of high technology and best myhanagement practices. CIIT Sahiwal
started its function with the enrollment of 100 students in which 30% ratio was of females. It
offered only two programs of the Management Science Department at that time in 2007.
CIIT started Management Science (MS) Department in 2007, Computer Science (CS)
Department in 2008, Bio Informatics (BI) Department in 2009, Mechanical Engineering (ME)
Department in 2011, and ElectricalEngineering (EE) Department in 2014.

2.6 Introduction of CIIT Sahiwal

CIIT Sahiwal is best known educational institution of Sahiwal city. It facilitates the students
of Sahiwal and other surrounding cities with the highest quality education. Before this,
Sahiwal students have only one university that is BahaudDin Zikrya University (BZU)
Sahiwal sub-Campus. But in 2007, establishment of CIIT Sahiwal provided the best
education facility for people of Sahiwal. CIIT is the best institution for the Science and
Technology. It started its function with only 100 students, but now CIIT Sahiwal has 3400
above students. In starting, it offered only two programs, but now CIIT Sahiwal is offering 18
above Academic Programs.CIIT Sahiwal has 126 above Highly Qualified Faculty members.
Most of them are foreign qualified.CIIT Sahiwal has more than 38 PhDs.
2.6.1 Academic Programs of CIIT Sahiwal
Bachelor of Science in
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Accounting and Finance

Bioinformatics
Business Administration
Computer Science
Mechanical Engineering
Software Engineering
Telecommunication and Networking
Electrical Engineering

BS (A&F)
BS (BI)
BS (BA)
BS (CS)
BS (ME)
BS (SE)
BS (TN)
BS (EE)

Bachelor of
Business Studies

BBS

Master of
Business Administration (Executive, 2 years)
Computer Science
Mathematics

MBA (Exe)
MCS
M.Sc (Math)

MS in
MS in Computer Science
MS in Bio Science
MBA 1.5

MSC
MSB
MBI

2.6.2 Administrative Structure of CIIT Sahiwal

Director of CIIT Sahiwal
Director of Students Affair

Dr. Abdul Waheed

Dr. Zaheer-Ud-Din Sheik

Functional Department
Department of Management Sciences

In-charge
Dr. Ghulam Hussain
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Department of Computer Sciences

Department of Biosciences
Department of Mechanical Engineering
Department of Electrical Engineering
Accounts Department
Administrative Department
Planning and Development Department
Examination Department

Dr. Javed Farzand

Dr. Shazia Mannan
Dr. Zaheer-Ud-Din Sheikh
Mr. Khalid Majeed
Mr. Yasir Sohail
Mr. Adeel Abad
Mr, Safdar Ali
Mr. Irtiza Ali Bhatti

2.7 COMSATS Sahiwal Admission Cell

I was appointed as an internee in the Admission Office of CIIT Sahiwal. This admission
office worked under the admin office. Sir Adeel Abad is the head of admin office.CIIT
Sahiwal admission office is main office that represents the CIIT Sahiwal because the
candidates come into this office first for the admissions. The in-charge of this office is
Safdar Ali, who appointed interns in this office. This office has huge responsibilities
regarding the admissions and some other activities.CIIT Sahiwal admission office is dealing
with four activities which are also called the Standard Operating Procedure (SOPs) of CIIT
Sahiwal Admission office.

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Chapter 03

BUSINESS OPERATIONS

3.1 Organizational Chart of COMSATS

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3.2 Administrative Structure of CIIT Sahiwal

3.3

Hierarchy of Admission Cell

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3.4 Structure of admission Committee in CIIT Sahiwal

Name
Dr. Ghulam Hussain

Designatio
n
Convener
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(Advisor/HOD of MS Department
Dr. Javed Farzand

Member

(HOD of CS department)
Dr. Zaheer-ud-Din Sheikh

Member

(Director of student affair and HOD of BME.

Dr. Shazia Mannan

Member

(HOD of bioscience Department)

Mr. Khalid Majeed

Member

(HOD of BEE department)

Mr. Adeel Abad

Member

(Assistant Registrar)
Mr. Safdar Ali
(Assistant director planning & development
and In-charge of admission office

Member

3.5 SWOT Analysis of Admission Office

SWOT Analysis is an analysis in which we evaluate the overall strengths, weakness,
opportunities and threats of an organization.
3.5.1 Strengths of Admission Office
The main strengths of admission office are
Qualified Staff
The staff of the admission office is well qualified. They guide the visitors in a proper way.
They provide all information to the visitors and help them to choose best field that will be
beneficiary for their future. They do not miss guided them for attracting toward CIIT Sahiwal.
They guide them sincerely by using their skills. The staff of CIIT Sahiwal is very hard
working. They do late sittings in the admission dates to facilitate the candidates. They do
work late night in the admission office without any excuse.
One Window Operation
Admission cell operates one window operation which means they are performing a large
number of tasks at the same time in the same office. Firstly, they are doing the career
counseling of candidates, then facilitate them about the admission process, doing NTS
Registration, Doing registration of Alumni and new students, dealing with large number of
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scholarships like HEC Scholarship, German Base, French base, endowment fund, USAID
Scholarship etc.. They are also dealing with marketing activities and planning activities.
Attractive Environment
The environment of the CIIT Sahiwal admission office is very attractive. The rooms of
admission office are fully air conditioned.In the office, brochures and flyers about all
programs is available at every table of office. The sitting arrangement for the visitors is very
good. The admission office is fully carpeted. Different boards are placed on wall that
provide the information about the mission and vision statement of organization, structure of
the organization, Quality policy of the organization. So overall environment of admission
office is very attractive that shows the good image of the organization to the visitors.
Entry Test Facility
As NTS is mandatory for admission in COMSATS University so the main strength of the
CIIT Sahiwal admission office is that they are arranging NTS Test in CIIT Sahiwal to
facilitate the candidates. Due to this, there is no need to go in other cities for NTS Test. The
staff of the admission office does the registration of NTS and guides them about the NTS
center and time of the test. To facilitate the candidates, admission office staffs also make
calls and send messages about the NTS center and test timing.
Rapid Feedback
The staff of the admission office provides the rapid feedback to candidates through phone
calls, messages and E-mail. If candidates and visitors face any problem, then they can
easily call to the admission office. Staff of the admission office listens their problems and try
to solve their problems immediately. Visitors also given their feedback by filling the
feedback forms in the office.
Follow-up Calls
The main strength of the CIIT Sahiwal admission office is that they are doing a follow-up
call for candidates. They inform the candidates about the admission, NTS, Missing
documents, different merit or other scholarship, merit lists, fee structure, last date for fee
deposit, interviews timing for different scholarships and admissions. They also make
reminder calls to the candidates who did not deposit their fee on time.
Facilities Students after Last Date of Admissions

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CIIT Sahiwal admission office also facilities the candidates who did not take admission on
due date due to anyreasons. When candidates come for admission after the due date, they
facilitate them and placed second and third merit lists.
Scholarships
The main strength of the CIIT Sahiwal admission office is that they are providing a large
amount of scholarships to the needy and deserving candidates who are not able to get an
education without scholarship. Staff of admission office complete guides the candidates
about the documents that are required for scholarships.
City Office
One if the biggest strength of admission office is that they established an office in the
Sahiwal city. This office provides information to all those visitors who are not able to come
to the main campus of CIIT Sahiwal due to large distances. So visitors can get all
information and guidelines from this city office. They can also take admission forms from
this office and also submit these forms into this office.
Admission Campaign
CIIT Sahiwal admission office also conductsmany admission campaigns in different cities of
Pakistan to attract the candidates towards the CIIT Sahiwal. Different teams of admission
office travel to different cities and visit a different institution of this city and attract the
candidates by telling them different Scholarship and other facilities of CIIT Sahiwal.
Online Portal
CIIT Sahiwal has strength of online portals. Due to this portal, candidates can register them
for the admission in sitting their houses. Due to this facility, number of admissions in CIIT
Sahiwal increased in this year.
3.5.2 Weakness of Admission Office
Internet Problem
In the admission office of CIIT Sahiwal, sometime internet creates a problem in the office
working. Internet speed becomes slow sometime due to a busy server. Sometime office
DSL is not working properly than office staff use building internet by using a proxy.
Sometime, when staff does the late sitting and building generator is off so internet stop
working. Due to this, staff is not able to do online work during late sitting.
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Limited Work Space

The second weakness of the CIIT Sahiwal admission office is that they have limited space
towork. They have only one room to attend the visitors. During the days of admission, there
is huge rush in admission office that create suffocations in the office. Due to this staff and
visitors feel uncomfortable in the office. During the days of admission, there is a lot of work
Burdon and space of office is not enough for working. So this creates problem and affect
the efficiency of admission cell operations.
UPS Problem
The computer systems are very important for the admission cell operations. Due to load
shedding, computer system shuts down again and again. Admission office use UPS to run
the computer system, butsometimes due to boredom, UPSstops working and become out
of order. Due to this, workingon office stop and it creates problems for the admission office
staff as well as visitors who need information from these computer systems.

Telephone Lines
In the admission office of CIIT Sahiwal, telephone lines are not sufficient. Telephone lines
are busy due to this person are not able to contact the admission office on time. When we
facilitate one person by phone, other is not able to contact on time.
Online Portal Close
During the days of admissions, there is huge Burdon of work. The online portal is opened
for a specific time period. But if the admission forms are received in large number and these
forms do not enter on time due to some problems, then this portal is closed and staff of
admission office is not able to enter form into online portal.
Deviate from the Information
Sometime, the admission cell team gives information to the candidates. But after some
time, due to upper management, they deviate from this information that creates a bad
impression of admission team. Forexample, the admission team told the students that result
of USAID Scholarship will be declared before first merit list and you do not pay any fee
amount. But interviews did not conduct before merit list and then upper management
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decide to collect fees from the USAID Candidates to registerthem. Mostof the candidates
do not able to pay fees. So it creates a bad impression of the admission cell team.
3.5.3 Opportunities in Admission Office
Career Counseling of Students
Admission office of CIIT Sahiwal can do the career counseling of students of different cities.
They can establish career counseling centers into different cities to guide the students
about the best opportunities of their career.
Established Offices in Different Cities
CIIT Sahiwal admission office can establish offices in the surrounding areas of Sahiwal to
facilities the people of different cities. People who face difficulty to come Sahiwal for getting
information, they can easily get information from different city offices. These city offices will
provide the information about the admissions, NTS Scholarships etc.

Seminars
CIIT Sahiwal admission office team can arrange different seminars into different cities to
attract the students. In these seminars, admission office team will be aware students about
the different facilities of the CIIT Sahiwal campus.
3.5.4 Threats for Admission Office
Target
A specific target is given to the admission cell by the upper management that you should
perform in such way that enhance he admissions and other more tasks provided by upper
management. There will be a threat that CIIT Sahiwal admission team will not able to
achieve these targets. This is a large threat for the admission office.
Display Merit List
Sometime due to Burdon of the work and negligence of candidates about NTS and other
missing documents, the admission cell team will not able to display merit lists on time. Due
to this, a bad image will create about the team. But this problem is caused by the
candidates who do not update their NTS details and who do not send complete documents
with the admission form.
Close Admission on Time
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A specific date is given to the admission office team for admissions. Sometime they did not
achieve targets on time and require some extra time, but upper management do not allow
for extra time and close admissions on time. So this is a threat tothe admission office team.
Competition with BZU
CIIT Sahiwal has a big competitor in Sahiwal that is BZU Sahiwal campus.BZU Sahiwal
has offered some similar programs at low fees due to this some students attract toward the
BZU and do not take admission in CIIT Sahiwal. So admission cell do not able to achieve
the target due to this.
Competition with Private Colleges
In Sahiwal, number of private institutions are increasing with time. These institutions offer
many programs that are also offered by CIIT Sahiwal. Due to this, some students take
admission in private institutions.
Conclusion
This SWOT Analysis concludes that CIIT Sahiwal admission office has good potential to
achieve its strengths to capture the opportunities and to avoid and minimize the threats. It
means that CIIT Sahiwal is very dominant and the trend setter in the society.
3.6 Marketing Strategies
CIIT Sahiwal admission office uses many marketing strategies for its promotion and for
attracting the students.
3.6.1

Promotional Activities into Different Cities

CIIT Sahiwal admission office uses many promotional activities to attract the candidates.
The

team of Admission office goes into different cities like Multan, Lahore, Okara,

Chichawatni, Pakpattan, Faisalabad, Gujrat, Gujranwala etc. and does the promotion of
CIIT Sahiwal facilities. They visit different Colleges and academies and aware them about
different facilities and Scholarship schemes of CIIT Sahiwal. By doing this, they attract more
Candidates for admissions.
3.6.2 Print Media
CIIT Sahiwal admission team uses Print media to attract the candidates. They place
different banners and billboards in different cities to attract students. They also use
brochures and fliers to promote the CIIT Sahiwal. When a team of admission office goes to
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different cities, they distribute many brochures and fliers of different programs of CIIT
Sahiwal. By this way, they try to increase the number of admissions.
3.6.3 Admission Forms
CIIT Sahiwal admission team distributes the admission forms into different institutions,
academies attract the candidates. By this way, number of admissions increase in every
session.
3.6.4 Career Counseling Seminars in Different Cities
CIIT Sahiwal admission team arranges the career counseling seminars into different
academies like Seek, Kips Academy etc. to guide the students about their career. They
provide the complete guidance about the subjects and programs that will be more helpful
for their career. They tell them about different opportunities that they can avail.
3.6.5 NTS Test Center
CIIT Sahiwal also provides the facility of NTS.They conduct the NTS testin CIIT Sahiwal to
facilitate the candidates. The candidates who want to take admission in CIIT Sahiwal, they
do not need to go into different cities for test.CIIT Sahiwal also do on the spot registration of
NTS to facilitate those candidates, who do not apply before this due to any problem.
3.6.6

National and international Level Expos

CIIT Sahiwal also takes part into different national and international conference that held in
different big cities like Islamabad, Karachi etc. Sometime, conferences are also arranged
into foreign countries and In-charge of departments participate in these conferences to
promote the CIIT Sahiwal. They are also participating in educational exhibitions that held in
different cities. In these exhibitions, International institutions also take part. So by making
participation in these exhibitions, they promote CIIT Sahiwal.
3.6.7

Free Preparation of NTS

CIIT Sahiwal sometime also arranges the NTS preparation facility for NTS Candidates to
attract them. They deliver three weeks classes to candidates. They also arrange transport
facility to facilitate these candidates.
3.6.8

Help Desk

CIIT Sahiwal also arranges the help desk at the place where NTS test is being conducted.
They provide the information about different scholarship schemes and programs to the
candidates.
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3.6.9 Talent Hunt Programs

CIIT Sahiwal provides the talent hunt scholarships to talented students who show best
performance in their previous academic record. This scholarship is used to attract the
talented students towards the CIIT.This scholarship gives reward of 100 percent tuition fee
waiver and it was given at the time of admission to the candidates.

3.6.10 Different Need Base Scholarships

CIIT Sahiwal also offers a large number of Need Base scholarships to the deserving and
needy students who are not able to pay fees of CIIT.These scholarships are Qarz-e-Hasna,
HEC Scholarship, PEEF Scholarship, USAIDScholarship, French base scholarship,
German base scholarship, ICT Scholarships, Etc. By these scholarships they attract more
students and promote Sahiwal campus.
3.6.11 Calls / SMS to Candidates
CIIT Sahiwal also makes reminder calls to the candidates. They inform the candidates
about the admission date, NTS Date &timing, Fee deposit date, Orientation date through
calls and messages.
3.7 Competitive Strategy
CIIT Sahiwal uses different strategies to compete with other universities who are
competitors.
3.7.1 Career Development Cell
CIIT Sahiwal established the career development cell to compete with their competitors.
Under this career development cell, they organized different seminars and workshops to
guide the students about their career. Career development cell aware the candidates about
different career opportunities that lead them towards a successful life.
3.7.2 Financial Assistance
CIIT Sahiwal is offering a large number of scholarships to candidates to attract them. They
offer scholarships to gain a competitive edge against other institutions.CIIT Sahiwal is
offering Talent Hunt Scholarships, HEC,French need base scholarship, German need

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base,PEEF,ICT,Qarz-e-Hasna scholarship, etc.. By these scholarships, they try to create

the best image in the mind of people.
3.7.3 Advertising Campaign
CIIT Sahiwal admission cell arranges different advertising campaign into different cities of
Pakistan to gain a competitive edge by attracting more students toward CIIT Sahiwal.
3.7.4 Organized NTS/GAT
CIIT Sahiwal organized the NAT/GAT into university.CIIT Sahiwal is only institute who
organized the GAT test for the candidates who do not want to go into other cities for GAT
test. Now they are able to appear in GAT within their own city. By this facility, CIIT Sahiwal
gains competitive advantage than BZU and other institutions because when people come
for NAT/GAT into CIIT Sahiwal, they also observe the environment of CIIT Sahiwal and
people attract toward this campus.
3.7.5 Faculty Development
CIIT Sahiwal hired best professional faculty staff. They take best interest in the
development of faculty staff.CIIT is also offering different scholarships for higher education
of Faculty members. They trained their staff in a very professional way. The staff of CIIT
Sahiwal is highly qualified than other institutions.CIIT Sahiwal is hiring MS and PhDs staff
who are also best into research. By this way, CIIT Sahiwal is getting a competitive edge
from other institutions.
3.7.6 PEC Recognized
CIIT Sahiwal engineering degree is recognized by the Pakistan Engineering Commission
that is a main competitive edge of Sahiwal campus. Sahiwal campus is more famous for the
Mechanical Engineering and Electrical engineering and both these engineering are PEC
recognized.
3.7.7 Highly Modernized Lab
CIIT Sahiwal has highly modernized technology in their labs to gain competitive
advantages. These labs fulfill the requirement of Computer sciences, Softwareengineering,
Mechanical and electrical engineering and Biosciences. Under these labs, CIITstaff teaches
the students and enhance their learning practically.

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3.8 Business Process Analysis

CIIT Sahiwal admission office business process consists of three steps. These three steps
elaborate the complete business process of admission cell. These steps will tell how a
candidate applies for admission and after what procedure he/she becomesa student of CIIT
Sahiwal.

. 3.8.1Steps in Business Process

There are three major steps which show the complete business process of the CIIT Sahiwal
admission office where I did my internship.

Information Provides to Candidates

Issuance and receiving of Admission and NTS forms
Database entry and issuance of fee Challans.

Step 01
Providing and Gathering Information
In the first step of admitting office business, employee of the admission office team
provides6y information to the candidates on the telephone and also in the admission office
when candidates come into office. The admission office team told them about the programs
that CIIT offer and what is the fee structure and Scholarship schemes.. After this, the
admission team takes information of candidate and asks him/her about previous academic
subjects and the result. They have also asked either they have given NTS test or not.
Eligibility Criteria
After this we see the eligibility criteria of admission. In CIIT Sahiwal, eligibility criteria is that
candidate must have 50% marks in previous academic result if he/she is applying for nonengineering programs. Ifthe candidate is applying for the engineering program than he must
have 60% marks in the Pre-engineering or DAE.

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Step 01
Information Provide to Candidates

Admission process in CIIT

Request for
information on phone
by candidates

Request for
information in
admission office.
Information about COMSATS Sahiwal.

Candidate provides
information about
himself/herself
Admission procedure

Eligibility Criteria

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If candidate is eligible
Inform candidate that how he/she can apply.

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Step 2
In the 2ndstep, Candidate is applying for the admission in CIIT Sahiwal.
Issuance of Admission Form
The candidate who is willing for admission in the CIIT Sahiwal, he demanded for admission
form. Team of CIIT Sahiwal issues the admission form or prospectus to the candidate and
takes 1000 rupees for every form. They also enter the data into an admission form to
register.
Provide Guidance to Candidates
CIIT Sahiwal admission team also guides the candidates how to fill the form. They also told
about the important documents that are required for the admission. As candidates are
applying to the base of Intermediate part I result, so employee of admission team also told
candidates to fill Affidavit or attach Hope Certificate with foam.
Issuance of NTS Form
If the candidate has not given any NTS test within previous one year, than admission office
issue NTS forms to candidate and guide him/her about the documents required for NTS.
Receiving of Admission Forms and NTS Forms
After this, the admission office team receives the admission form and NTS form. Before
receiving the form, they checked all documents and information that is required on the
admission form. When they have satisfied froman admission form, then they issued the
receipt ofthe candidate. They also receive NTS form with 700 NTS fee and issued roll # slip
of NTS to candidates.
Calculation of Aggregate
CIIT Sahiwal admission team also calculates the aggregate of candidates. For BS Program
and MS programs, weighted are different.
For BS Program, 10% weighted of Metric, 40% intermediate and 50% NTS.
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For MS, 10% Metric, 15% intermediate, 40% NTS, 35% bachelors.

Step 02
Admission form and NTS Form issuance and receiving
Procedure to apply in CIIT Sahiwal

Candidate who is
willing for admission
and interact in office

Issuance of admission form and prospectus

Issuance of NTS form

Candidate completely
fills the forms
Receiving of admission form

Receiving of NTS form.

When candidates
submit form and 24
deposit NTS fee
Issuance of Roll # slips of NTS

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Step 3
In step 3, admission office performing very sensitive work. They are performing different
tasks in this step.
Entering Data into Database
After receiving the admission forms, employees enter the data of candidates into online
portal. In this portal, they enter all necessary information about the candidate. When online
portal closed, then they enter data into an Excel sheet.
Merit Lists
After entering the data into database, employees prepare the merit list on a given date by
calculating merit. Before preparing the merit list, they do verification of forms and NTS
result.
Upload Merit List
After this, they will upload the merit lists on the CIIT Sahiwal official websites. They also
place the merit lists on the notice boards to facilitate the candidates. They also inform the
candidates about their name into the merit list through calls.
Issuance of Fee Challan
When candidates found their name in merit lists, account office of CIIT Sahiwal issue
Challan form for fees to the candidates and ask them to deposit their fee to ensure their
seat.
Registration of Candidates
When candidates deposit their fee, thenstaff of account office receives the registration copy
of Challan from candidates. After this admission office staff issues the Registration number
ofcandidates. After this complete process, the Candidatebecomes the student of CIIT
Sahiwal.

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Step 3
Database entry and issuance of Challan

Entering data of received admission

forms into database

Prepare merit lists

Upload merit lists on website and also on Notice

boards

Candidate having
name in merit list
Issuance of admission offer letter and Challan
form for fee.

Candidates deposit
fees and get
registration number.
Candidate becomes the student of
COMSATS Sahiwal.
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Chapter 04

LEARNING AS STUDENT INTERN

As I was already the student of CIIT Sahiwal so I knew everything about the CIIT Sahiwal
departments and their respective In-charge and faculty members. I was already well aware
about the culture of CIIT Sahiwal.
On my first day, A training session was given to me and other internee by Miss Sofia. She
told me briefly about the working of the CIIT Sahiwal admission office. She also assigned
some task to me at my first day of internship. She told me about the basic things inthe
admission office. She told me that privacy is the main element of this office so it is your
responsibility to keep things private and do not leak out the any information.

4.1 Duties Assigned to me

In the CIIT Sahiwal admission office, many duties are assigned to me.

My first duty is to understand the environment of CIIT Sahiwal culture.

To do not leak out the important information about admission office because this

office has all necessary information about the students.

To receive admission forms from candidates.
To attend the calls and guide the candidates.
To deal with large number of candidates and their parents and provided them

complete information about the admissions.

To complete all tasks on time.
To keep the records of all candidates and callers.
To make follow up calls to candidates.
To resolve all the queries of candidates in office or also on calls.

4.2 Tasks and Accomplishments

In the admission office Miss Sofia assigned me many tasks. The tasks that I performed
during my internship are given below.

4.2.1 Issuance of Admission Forms

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I have issued admission forms and prospects to candidates. For this, First, I have collected
1000 rupees for each admission form from the candidate and entered information in the
admission form to register. I have written the date on which I have issued the admission
form, Candidate name, Candidate phone #, amount of cash and put my signature on the
register after receiving the money.
4.2.2 Issuance of NTS/GAT Forms and Roll # Slips
I have issued NTS/GAT forms to the candidates and dispatch the roll # slips to the
candidates.
Method for General NTS
The candidate who wants to give the general test, I gave them the NTS General form with
Chillan paper. They filled the form, submit the Chillan into the bank and send this Chillan
copy to Islamabad. After someday, they will receive their roll number slip. If they apply from
the Sahiwal than their center for the test is COMSATS Sahiwal. The fee for the NTS is 700/Rupees.
Method for COMSATS Sahiwal NTS
For this I have issued the COMSATS Sahiwal NTS form to the candidate and told them that
2 passport size photographs and photocopy of their ID card or B-Form is required for this.
4.2.3 Information Provided to Candidates/Visitors
I provided information to the candidates/visitors about the documents required for
admission, Fee structure, different Scholarship Schemes etc.
4.2.4 Attended Calls
I attended calls daily and provided the information to them. I have listened to their problems
and try to solve them by providing the right information. My purpose is to satisfy the caller
completely.
4.2.5 Convinced Candidates for admission in MS Department
I used my management and marketing skills that learned from my business studies and
convinced many students for a BS in Accounting and Finance, BS in business
administration and BBS. I have told them about the special scholarships that are given to
the BS A & F students and foreign degree program by the MS department in
which CIMA is offered to students in discounted rate with the relaxation of many courses.
4.2.6 Receiving of Admission Form
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I have received the admission forms from the candidates. I have checked all the documents
that are required for admission. This task is very important and risky. Because due to
negligence I have received incomplete or wrong information about admission since then it
can affect my internship. So this is a very big responsibility for me.
Documents Require for Admissions

Two attested passport size photograph of the candidate.

Two attested copies of CNIC or B-Form of the candidate.
Two copies of all academic result cards.
Copy of NTS Result card or Roll number of the NTS if the candidate has applied for

test.
Roll number slip of the candidate if he has not cleared the path I result and waiting

for the two year result.

Hope certificate or Affidavit on stamp paper.
Any other documents.
Demand Draft of 1000 rupees if they don't purchase the admission form or apply
online.

So I clearly checked the all documents of the candidates and receive admission forms from
them. After this I have filled the receipt with date, my name and my signature. I have also
placed an office stamp on the receipt and gave this slip to the candidate.
4.2.7 Enter Admission Forms into Online Portal
After receiving the forms from candidates, I have entered them into the online portal
Firstly, I have followed the Metric result card for the details of the candidate. They're a
different

steps to enter the data into online portal. At each step, I entered the information

about the candidate name, address, academic information, NTS information etc
4.2.8 Serial Wise Numbering of Admission Forms
I also gave the numbers to the admission forms by entering them into the register.
Method:

Firstly, I have Select the program from the Admission form Register.
I have written the admission form number in the register.
I have seen the number of the register and placed this number on the admission
form.
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So before entering forms into Excel, I firstly gave number two forms and then entered into
Excel.
4.2.9 Enter data on Admission Forms into Excel Sheet
After 11 July, online portal closed and we are not able to unload data.So, sir Asif gave us
Excel Sheet and told them to enter all information into this sheet. I have entered the serial
number of forms, offline& online form number, candidate personal information, phone and
address, academic detail, NTS Detail etc. in this Excel Sheet.
4.2.10 Check Documents of Admission Forms
I checked the documents of those forms that we received through courier services. There
are large numbers of missing documents and Demand Draft with the admission forms. I
checked all forms with full attention. I have also opened the mails that we received through
courier and separate the Demand Drafts.
4.2.11 Calls for Missing Document
I called to all candidates who send incomplete admission form and told them to send their
documents immediately as soon as possible if they want to take admission in CIIT Sahiwal.I
called them again and again to remind missing documents.
4.2.12 Scholarship Data Entry into Excel
I have entered the scholarship form data into the excel sheet. It is a very time consuming
task. The Excel sheet for USAID Scholarship consists of many parts. I have entered the
basic information about the candidate. I spent a large time for these scholarship forms.
4.2.13 Checking of Documents of USAID Scholarships
I have checked the documents of all USAID Scholarship forms. If there are any missing
documents than I wrote it outside the scholarship form.
4.2.14 Called the Candidates for Scholarship Forms Missing Documents
After checking all scholarship forms, I called for the candidates and informed them about
the missing documents of scholarships. I told them to send these missing documents
before the due date, otherwise we will reject their admission forms.
4.2.15 Attached Missing Documents with Forms
After receiving the missing documents of admission forms and scholarship forms through
courier, I attached these documents with the forms and arranged forms according to the
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serial number.
4.2.16 Verification of Admission Forms
Firstly, I have taken the prints of online admission forms and attached them to the other
admission forms. After this I have verified these admission forms very carefully.
4.2.17 Verification of NTS Result
I have verified the 30 above admission files of different programs for NTS detail. I have also
found out the NTS Information and NTS Result cards from the internet and also from Excel
sheets. So I verified 1800 above admission forms and found the result of NTS from different
website of NTS.
4.2.18 Verification of Software Engineering Files
I have verified the software engineering files and checked that candidates have previously
studied the mathematics or not because Mathematics is mandatory for the admission in the
software engineering.
4.2.19 Help Desk and On Spot NTS Registration
I have also sat on the help desk to facilitate the candidates on the day of NTS Test. I have
also told them about the COMSATS and the different scholarship and facilities that
COMSATS will provide to them. I have registered the candidates for NTS on the test day.
4.2.20 Verification of Scholarship Forms
I also verified large number of USAID Scholarship forms very carefully by following the
complete procedure of verification.
Method of Scholarship Form Verification

Firstly, I have taken the print of the Scholarship data Excel sheet.
I have matched the form #, Program on which he wants to enroll.
I have matched the name of candidate, father name and date of birth from Excel

sheet with Metric result card.

I have also matched the family detail to form.
I have matched the Income detail with the income certificate.
I have also matched the Expense with the form.
I have also verified the Total asset in the form.
I have also matched the all documents with the documents check List.
I have also written the Phone # in front of the candidate detail.
4.2.21 Arrangement of Scholarship Forms
I have arranged all the verified scholarship forms according to serial number and given the
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Numbers to new scholarship forms by using Booklet. For this, First, I have written the name
of the candidate, father's name of candidate, Admission form # and the program in which he
wants to take admission. After this I have attached one copy of this page with scholarship
forms.
4.2.22 Entered Contact Number into Excel
I collected the largest number of contact numbers of NTS candidates and entered them into
the Excel Sheet. I have also entered the contact number that Sir Safder collected during
campaigns.
4.2.23 Calls to PEEF Scholarships Students
I have made calls to PEEF Scholarship students. I told them that come to university and do
signature on the PEEF form and fulfill other formalities for getting payment.
4.2.24 Making Calls to Candidates
During my internship, I have made 4000 above calls to candidates for different purposes.

Dung calls to informcandidates who registered themselves on online portal, but did

not send DD and a hardcopy of forms and Documents.

Inform them about their name in the merit list and ask them to deposit fee.
Making calls to BME, BEE, BSE, BCS, BBA, BSA&F, BBI, BSTN candidates to

deposit the fees.

Dung calls to candidates of BSBA, BSA&F, BBI, BSTN and masters program
candidates to take admission in CIIT Sahiwal and also informed them about the

different Scholarships.
4.2.25 Called for MS Candidates
I also called the MSCS and MSBS Candidates and informed them about interview date and
asked them to deposit their fee to secure seat after the interview.
4.2.26 Inform Candidates about Scholarship Interviews
I made calls to all candidates of USAID Scholarship and inform them about interview date. I
have also informed them that please deposit your admission fee to appear in the Interview.
After this, I called to Short Listed candidates of USAID Scholarship to appear for final
interview.
4.2.27 Called for Electrical and Mechanical Engineering Candidates
I called for candidates of BSEE and BSME Candidates whose name appeared in the 2 nd,
3rd and the 4th merit list. I called them again and again for deposit their fee.
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4.2.28 Provide Guidance about the Installment, Transportation and Hostel

I have guided many candidates about the installation procedure and provided installment
forms. I also told them to approve this installment form from the in-charge of the
department. I have guided many visitors and candidates about the hostel facility and hostel
dues. First semester hostel dues are 26000 Rs which includes 5000 security. After 1 ST
semester they will pay 21000 per semester. I have also told candidates about transportation
routes and fees. Within Sahiwal city, students will pay 12000 per semester and students
who will come from other cities like Okara, Pakpattan, Arifwala, Chichawatni, Harrapa; they
will pay 15000 per semester.
4.2.29 Provided Guidance on Fee Refund Procedure
The students who get admission in other universities or not able to continue their studies
due to financial problems so I guided them about the fee refund procedure.
4.2.30 Soughing of Challan copies
I have sought out the 1000 above Challan form. I have firstly sought out the Challan copies
program vise. After this, I have sought them date vise. I have also separated the hostel
Challan forms.
4.2.31 Arrangement of Files
I arranged many files before internal audit like feedback form file, follow up calls file, Sops
and QSPs files.
4.2.32 Got Firefighting, Sops and ISO Training
Miss Sofia has given us the fire fighting training and ISO Training. She told us about the
ISO, Standard operating procedures of Admission office and Quality system procedures of
admission office. I have told the whole staff Quality policy of CIIT in the easy wording before
the day of internal audit.
4.2.33 Record Keeping of Visitors and Callers
I recorded the contact number and other necessary information in a register. The calls or
visitors that I attend, Irecorded their data into a register. I also asked them that from where
you got the information about the CIIT Sahiwal.
4.2.34 Feedback Form Files
When any visitor came into the office, I gave them a feedback form and requested them to
fill this feedback form. By these forms, we get feedback from visitors and tried to change
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our behavior according to them. I have arranged these forms in the Feedback form file also.
4.2.35 Arrangement of Admission Forms according to Registration Number
I arranged the forms of BBI, BBA, BSA&F, and BSME according to registration number. I
also wrote registration number on the forms. I have a list of different programs according to
registration number. So I arranged the forms of different programs according to the list.

4.3 New Knowledge Acquired

I have done my internship in CIIT Sahiwal admission office for 13 weeks. During this
duration; I have learned a lot from this internship. It is a good working experience for me.
During this internship, I have polished my skills in a good way. I have acquired new
knowledge from this internship.
4.3.1 Public Dealing
Before this internship, I was unaware about the public dealing. I did not know that how to
deal with the public in a working environment. But during my internship, I dealt with a large
number of visitors daily and resolve their queries. This professional environment taught me
that how to deal with visitors.
4.3.2 Reporting
I have reported daily activities to the In-charge and other employees. I told them about my
working. Due to this, my skills of reporting enhanced.
4.3.3 Manage Work Burdon
I taught that how to manage the work burden.During the admissions, there is huge Burdon
in the office. I tried to work in this tough routine due to this I learned how to work in tough
routine.
4.3.4 Team Work
I have worked with different colleagues on many tasks during my internship. Due to this my
team work skills enhanced.
4.3.5 Work at Stress Time
During the days of admission, there is a lot stress of work. I worked in this stress time. Due
to this I taught how to work in the stress time.
4.3.6 Punctuality
I came to the office daily on time during my internship. Due to this, I became punctual in my
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student life also.

4.3.7 Improve Marketing Skills
I have convinced a large number of candidates to take admission in the Management
Science department. I have also told them about the CIMA and different scholarships. By
these activities, my marketing skills enhanced.
4.3.8 Meet Deadline
In the admitting office, a deadline assigned for every task. For example, we have to upload
all data of Admission forms before 11 July; we worked late night and completed the work on
deadline. So working in the admission office taught me that how to meet deadlines for every
task.
4.3.9 Professional Life
This internship also taught me that how to work in professional life because
professional life is totally different from student life. We have to face lots of problems in
professional life. Our responsibilities also increased in professional working life.
4.3.10 Enhance Excel Skills
Before my internship, I was less aware about the tools of Excel because I used Excel very
few times. But in my internship, I entered data into the Excel Sheet daily. Due to this, I
taught how to use the Excel tools in an effective way.
4.3.11 Fire Fighting Training
I was unaware about fire fighting training before internship, but Miss Sofia gave us fire
fighting training and told us how to behave in case of emergency.
4.3.12 SOPs and QSPs of Admission Office
Miss Sofia also told me what is the Standard Operating Procedure and Quality system
procedure. She also told me the SOPs and QSPs of Admission office. I also read the SOPs
and QSPs of admission office.
4.3.13 Quality Policy of CIIT
Before my internship, I did not read the quality policy, but Miss Sofia said to me to read
quality policy and told this policy in easy wording to other admission cell staff. So now I am
well aware about the CIIT Sahiwal Quality Policy.

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4.4 Problems Encountered

During the internship of 12weeks, Problems identified are
4.4.1

Online Portal Close

During the days of admission, there was a huge rush in the office. All employees and
internee were busy to facilitate the visitors and candidates. Due to this, they did not enter
data into daily basis. When they started entering data, online portal closed without any
notification by higher authority of Islamabad. Due to this, employees and internee faced a
problem because a large number of works remain pending. In-charge of admission office
called to higher authority and requested from them to open the online portal for some days.
This is a main problem that I faced during internship.
4.4.2 Undefined Work Timing
A big problem that I faced during my whole internship is that there was the undefined work
timing of admission office. We did late sitting days to complete the pending work. We sat
some time till 12:00 pm in the admission office that was a problem for me and other female
internees.
4.4.3 Internet Problem
In the admission office of CIIT Sahiwal, sometime internet created problem in the office
working. Internet speed became slow sometime due to a busy server. Sometime office DSL
was not working properly than office staff used building internet by using a proxy.
Sometime, when whole staffs do the late sitting and building generator turned off so the
internet was stop working. Due to this, staff was not able to do online work during late
sitting.
4.4.4 Limited Work Space
The next problem is limited space for work. There was only one room to attend the visitors.
During the days of admission, there was huge rush in admission office that create
suffocations in the office. Due to this staff and visitors feel uncomfortable in the office. As
there is a lot of work Burdon and space of office is not enough for working, so this created
problem and affect the efficiency of admission cell operations.
4.4.5 Improper Work Division
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Sometime, I faced difficulty due to improper work division. My working speed isfaster than
other internees. When they assigned any task to me, I completed this task immediately as
soon as possible, but other internees still doing their work. So other employees imposed
their work on me. I did their work also sometime. Forexample, while we entered the data
into online portal, they assigned me a lot of admissions forms to enter than others due to
shortage of time.
4.4.6 Electricity Backup Problem
During the days of load shedding, we faced lots of difficulty in doing work. UPS of the office
became out of order. Computer system turned off due to load shedding. Due to this, we
faced the problem while doing work of data entry. Due to load shedding, suffocation created
in the office that decreased the efficiency of work. Visitors also feel uncomfortable in the
office that created a bad image of CIIT on their mind.
4.4.7 Lesser Number of Working Desks and Computer System
In the admitting office, therewerea large number of employees and interns, but working
desks were limited. Due to this limited working desks and computer systems. Internees
faced difficulty in performing assigned duties.
4.4.8 Lesser Number of Telephone Lines
In the admission office there is only one telephone line.They assigned me the task of followup calls and I faced difficulty in doing follow-up calls to candidates Calls. But due to only
one telephone line, I was going into a Career Development cell for making calls to
candidates. Due to this, I was feeling uncomfortable.
4.4.9 Unavailability of Stationary
In the admission cell, we needed Ball point, LedPencils, punch machine, steel scale, razors,
Steeples,files,envelope,letterhead and other important stationary but sometimes these
things did not available to me. Due to this, I Faced difficulty I do work without these things.
4.4.10 Shortage of Prospectus
The main problem that I faced is that visitors were demanding for prospectus, but we have
a limited number of prospects. I issued a user guide to the candidates. So when I issued
admission forms, they demanded prospectus and my answer is that we have no more
prospects. This created a bad image of CIIT Sahiwal.

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4.5 Impact on my Career

This internship has lots of impact on my career. Before this I was unaware of the
professional life. It was difficult for me to work in the professional life, but with the help of
staff in the admission office, I completely adjusted in this professional life. This internship
taught me how to use my skills in working life. It enhanced my knowledge and skills of
management, marketing and finance. I also learnt that how to organize different events like
NTS and orientation. I have got lots of work experience from this internship and this
experience will defiantly help me in my future professional life. This internship also taught
me that how to deal with the public and how to resolve their problems and queries. I have
got lots of confidence from this internship and this will make me successful in my whole
career.

5 Recommendations
On the base of the previously mentioned problems, I have suggested some improvements
for CIIT Sahiwal Admission office.

There should be specific persons to entering data into an online portal during the

days of admissions. Not other task would assign to them.

There should be a proper electricity backup. Admission cell must arrange the good

quality UPS and generator to facilitate the working of admission office.

CIIT Sahiwal should develop their admission office in a very attractive way. Because
it's the first interaction place between visitors and CIIT Sahiwalemployees. Admission
office representing the image of CIIT Sahiwal we know first impression is the last
impression so CIIT Sahiwal should develop the working environment of admission

offices to attract the visitors.

There should be properly working desks and computer system for facilitating the

internees.
There should be proper arrangement of availability of stationary in the office. If
employees need anything, they should have immediate access to these things. The

prospectus should be available in large numbers in the office.

There should be a proper internet facility arrangement.
There should be proper division of work between all employees and interns.
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There should be networking between all computer systems of office and all
employees must have easy access to important data in sitting on their computer

systems.
In-charge of the admission office should appreciate the whole staff for their

hardworking and excellent performance in days of admissions.

There should be a large number of telephone lines to facilities the callers who want

immediate information about the admission.

CIIT Sahiwalshould arrange the good currier facility that must have access all over
the Pakistan.

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References

History, Introduction, vision and mission of CIIT (n.d.). Retrieved July Monday, 16,2012,
from the website of CIIT: www.ciitsahiwal.edu.pk

Interview with In charge Admission (Mr. Safdar Ali) about the operations of Admission
Cell CIIT Sahiwal

Prospectus of CIIT Sahiwal.

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Appendix I

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Appendix II

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