December 2016 - Service Requests Input By 311 Call Center

Total: 335

Ward: 33

Total: 17

311 City Services

Group

Total

311 City Services

Open

Completed OOD

Average Response Time

12.6

311 City Services - Intake Supervisors

15

15

Sum:

17

15

Total: 8

Alderman
Group

Total

Alderman
Sum:

Open

Completed OOD

Average Response Time

14.65

Total: 19

Animal Care and Control

Group

Total

Animal Care and Control

Sum:

Open

Completed OOD

19

16

19

16

Total

Budget - Safety & Training

Sum:

5.07

Total: 1

Budget and Management

Group

Average Response Time

Open

Completed OOD

Average Response Time

5.64

December 2016 - Service Requests Input By 311 Call Center

Total: 46

Buildings
Group

Total

Open

Completed OOD

Average Response Time

DOB - Boiler

10

10

1.56

DOB - Conservation

24

10

14

DOB - New Construction

12.71

DOB - Plumbing

21.18
12.91

DOB - Ventilation
Sum:

46

20

26

Total: 7

BACP - Business Affairs and Consumer Protection

Group

Total

Open

Completed OOD

Average Response Time

BACP - Business Compliance Enforcement

3.39

BACP - Prosecutions and Adjudication

24.75

Sum:

Total: 7

Department of Family & Support Services

Group

Total

FSS-Human Services
FSS-Policy and Advocacy
Sum:

Open

Completed OOD

Average Response Time

1.73

Total: 2

Health
Group

Total

Open

Completed OOD

Average Response Time

Health - Code Enforcement

8.92

Health - Food Protection

30.37

Sum:

December 2016 - Service Requests Input By 311 Call Center

Total: 153

Streets and Sanitation

Group

Total

Bureau of Forestry - S/S

Open

Completed OOD

Average Response Time

12

13.74

1.9

Bureau of Rodent Control - CARTS

13

13

14.13

Bureau of Rodent Control - S/S

12

12

3.08

Bureau of Sanitation - S/S

29

25

4.27

Bureau of Street Operations - Graffiti

45

43

2.29

Bureau of Traffic Services - S/S

25

23

14.07

Recycling - SS

10

6.87

153

56

97

Bureau of Forestry - Tree Emergency

Bureau of Street Operations - S/S

Sum:

Total: 43

Transportation
Group

Total

Open

Completed OOD

Average Response Time

DIM, Public Way Management - CDOT

18

17

1.88

Division of Electrical Operations CDOT

19

10

5.3

Division of Engineering CDOT

11.9

Division of In-House Construction CDOT

26.14
6.5

Division of Sign Management CDOT

Sum:

43

13

30

Total: 31

Water Management
Group

Total

Water Management - Central Dispatch

Water Management - Sewer Section
Sum:

Open

Completed OOD

Average Response Time

26

22

6.98

12.61

31

25

December 2016 - Service Requests Input By 311 Call Center

Total: 1

Outside Agencies
Group

Total

JC Decaux
Sum:

Open

Completed OOD

Average Response Time