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THEME AND MEANING

Realizing Infrastructure
for Sustainable Development

PT Jasa Marga (Persero) Tbk. (Jasa


Marga/the Company) realizes that the
road infrastructure has a strategic role
as a driver of development in order to
support equality and economic growth.
The economic development capital
between regions can be synergized
through the availability of adequate road
infrastructure.

Because of the importance of the role of infrastructure, then the management and the operation
shall be taken into account in the economic development planning. Equitable of infrastructure
development, gives significant impact and contribution to the equitable of economic development.
Furthermore, adequate road infrastructure will be directly proportional to increasing economic
growth and sustainable development.
In accordance with its Vision and Mission, Jasa Marga consciously understands its existence as
a developer and operator of the toll roads, has duties to realize the toll roads infrastructure that
support the sustainable development. It is a means of devotion to the nation directly to contribute
in supporting the economic growth program launched by the Government. With a capital of
experience and capacity of Jasa Marga, the Company is very optimistic to take on the role and the
opportunity to realize the better construction of toll roads in Indonesia.
Jasa Marga encourages more efficient and faster business process so that such challenge and big
opportunity can be achieved and implemented. The performance of qualified management and
operation of toll roads is a commitment in achieving the Companys growth, as well as a form of
Jasa Margas contribution to deliver the best infrastructure to support the countrys economic
growth sustainably.

1 TABLE OF CONTENTS
2 GRI G4 Core Index
6 Sustainability Performance Highlights
8 Economic Performance
9 Environmental Performance
10 Social Performance

TABLE OF
CONTENTS

12 GREEN BUILDING
14 SUSTAINABILITY PERFORMANCE
HIGHLIGHTS 2015

16 EVENT HIGHLIGHTS, AWARDS AND


CERTIFICATION
22 REMARKS FROM PRESIDENT
COMMISSIONER
24 REMARKS FROM PRESIDENT DIRECTOR
26 ABOUT SUSTAINABILITY REPORT 2015
28
28
29
29
30
30
32
32

Reporting Period
Referensi Standar GRI G4 Core
Boundary Report
Process of Determining Report Content
Determining Materiality Matrix
Determining Materiality Aspects and Boundary
External Assurance
Contact Address

33 GRI G4 Core IMPLEMENTATION REPORT


34 COMPANY PROFILE
36
39
40
43
44
45
46
48

Brief Profile of Jasa Marga


Operation Area of Jasa Marga
Concessions Owned by Jasa Marga
Organization Scale
Significant Changes
Composition of Share Ownership
Organizational Structure
Vission, Mission and Corporate Values

50 JASA MARGA GOVERNANCE

53 Policy And Structure of Governance


55 Position of GMS, Board of Commissioners and
Directors
65 Anti Corruption Policy and Gratification Handling
Program
68 Risk Management Implementation
69 Code of Ethics and Corporates Cultures
72 Stakeholders Management
75 Supply Chain

76 ENSURING SUSTAINABILITY OF
ECONOMIC GROWTH
79 Economic Performance Achievement
80 Distribution of Economic Value
81 Contribution to the State

Sustainability Report 2015

82 ENSURING CUSTOMER SATISFACTION


85
87
87
88
90
91

Management Policy on Safety of Road User


Zero Pothole (Smooth Road Without Hole)
Safety Assurance of Road Users
Information Access and Toll Road Services
Survey of Customer Satisfaction
Service to the Customer when Homecoming Season of
Idul Fitri, Christmas and New Year

92 SYNERGY IN ENVIRONMENTAL
MANAGEMENT
95
97
98
99
101
102
103

Commitment of Preserving Environment


Energy Consumption
Energy Saving
Control of Air Pollution Emission
Water Usage
Impact and Opportunity of Climate Change
The Reforestation of Toll Road and Environmental
Conservation

104 DEVELOPING QUALIFIED HUMAN


RESOURCES
107
108
109
112
113
113

Commitment to Human Resources Development


Employee Profile
Assurance of Employees Welfare
HR Competency Development Program
Protection of Association Freedom
Employees Turnover

114 ASSURANCE OF OCCUPATIONAL HEALTH


AND SAFETY
117 Commitment to Safety, Occupational Health and
Safety
118 Occupational Accident Rate
119 Management of Outsourcing Manpower
119 Employee Satisfaction Survey
119 Human Rights Protection
119 K3 Achievement
119 Occupational Health and Safety Certification

120 DEVELOPING COMMUNITY WELFARE

123 Commitment in Social Community Responsibility


123 Community Economic Empowerment
125 Improvement of Community Life Quality

126 FEEDBACK SHEET

PT Jasa Marga (Persero) Tbk.

GRI G4 Core Index

Index

Indicator

Description

GENERAL STANDARD DISCLOSURE


Strategy and Analysis
G4-1

Report from the Board of Commissioners and Directors

22, 24

Organization Profile
G4-3

Organization Name

36

G4-4

Products and Services

G4-5

Location of the Organizations Headquarters

36

G4-6

Operation Area

39

G4-7

Ownership and Legal Form

G4-8

Market Share

78

G4-9

Scale of the Organization

43

G4-10

Employees Distribution

108

G4-11

Percentage of Total Employees Covered by Collective Labor Agreements (PKB)

113

G4-12

Supply Chain

75

G4-13

Significant changes during reporting period

44

G4-14

The approach in the implementation of the precautionary and prudence principle

G4-15

International initiative in environmental and social supported and


adopted

75

G4-16

Membership of Industry Association

75

37, 40

36, 44 ,45

42, 75

Material Aspect and Boundary

G4-17

List of Subsidiaries

G4-18

Process in Defining Content and Boundary

29

G4-19

List of Important Aspect Identification

30

G4-20

List of Boundary

30

G4-21

Boundary outside the organization

30

G4-22

Effect of any restatements of information in previous reports

27, 28

G4-23

Significant changes of scope and boundary

27, 28

PT Jasa Marga (Persero) Tbk.

29, 38

Sustainability Report 2015

Index

Indicator

Description

Stakeholders
G4-24

List of Stakeholders

73

G4-25

Basis for Stakeholders Identification

73

G4-26

Approach to Stakeholders Engagement

73

G4-27

Topics sdiscussed with Stakeholders

73

Report Profile
G4-28

Reporting Period

27, 28

G4-29

Publication of previous report

27, 28

G4-30

Reporting Cycle

27, 28

G4-31

Contact Person

27, 32

GRI G4 Content Index


G4-32

Option In Accordance, Index List and Assurance

28

Assurance
G4-33

External Assurance

32

Governance
G4-34

Governance Structure

53, 54

Ethics and Integrity


G4-56

Corporate Values and Ethics

49, 69

SPECIFIC STANDARD DISCLOSURES


CATEGORY: ECONOMIC
Aspect: Economic Performance
G4-DMA

Disclosures on Management Approach

79

G4-EC1

Economic Value Generated and Distributed

80

Aspect: Market Presence


G4-DMA

Disclosures on Management Approach

109

G4-EC5

Ratio of new employee salary to regional minimum wage (UMR)

110

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

Index

Indicator

Description

Aspect: Indirect Economic Impacts


G4-DMA

Disclosures on Management Approach

125

G4-EC7

Development and impact of infrastructure investments and services supported

125

G4-EC8

Indirect economic impacts

125

CATEGORY: ENVIRONMENTAL
Aspect: Energy
G4-DMA

Disclosures on Management Approach

95

G4-EN3

Energy consumption within the organization

97

G4-EN6

Reduction of energy consumption

98

Aspect: Emission
G4-DMA

Disclosures on Management Approach

G4-EN15

Direct Green House Gas (GHG) Emission (Coverage 1)

G4-EN19

Reduction of Green House Gas (GHG) Emission

99
97, 100
109

SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK


Aspect: Employment
G4-DMA

Disclosures on Management Approach

106

G4-LA1

Employee Turnover

113

G4-LA2

Benefits provided to full-time employees that are not provided to temporary employees

108, 110

Aspect: Occupational Health and Safety


G4-DMA

Disclosures on Management Approach

117

G4-LA6

Injury rate, absenteeism rate caused by occupational diseases, or lost days

118

G4-LA8

Health and Safety topics covered in PKB (Formal Agreements with Trade Unions)

117

Aspect: Training and Education


G4-DMA

Disclosures on Management Approach

112

G4-LA9

Average hours of training per year per employee

112

Aspect: Diversity and Equal Opportunity

G4-DMA

Disclosures on Management Approach

117

G4-LA12

Composition of governance bodies and employees distribution

108

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Index

Indicator

Description

Aspect: Equal Remuneration for Women and Men


G4-LA13

Ratio of basic salary and remuneration of women and men

110

Aspect: Supplier Assessment for Labor Practices


G4-DMA

Disclosures on Management Approach

75

G4-LA14

Supplier screening based on labor practices criteria

75

SUB-CATEGORY: HUMAN RIGHTS


Aspect: Freedom of Association and Collective Labor Agreement (PKB)
G4-DMA

Disclosures on Management Approach

113

G4-HR4

Violation on freedom of assocation within organization or supplier

113

Aspect: Supplier Human Rights Assessment


G4-DMA

Disclosures on Management Approach

75

G4-HR10

Supplier screening using human rights criteria

75

SUB-CATEGORY: SOCIETY
Aspect: Local Communities
G4-DMA

Disclosures on Management Approach

123

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and
development programs

124

Aspect: Anti-corruption
G4-DMA

Disclosures on Management Approach

65

G4-SO4

Communication and training on anti-corruption policies and procedures

65

SUB-CATEGORY: PRODUCT RESPONSIBILITY


Aspect: Product and Service Labeling
G4-DMA

Disclosures on Management Approach

84

G4-PR5

Results of survey measuring customer satisfaction

90

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

SUSTAINABILITY PERFORMANCE
HIGHLIGHTS
1

Economic Performance

Environmental Performance

Social Performance

Picture: Inner Ring Road Toll

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

1. Economic Performance

Picture: Tol Cipularang

Economic Value Earned


Operating Revenues
(in Trillion Rupiah)

9.85

9.17
2014

Rp9.85 Trillion
Operating Revenues

During 2015, the Operating Revenues of Company reached


Rp9.85 trillion, increased by 7.35% of Operating Revenuea
in 2014 amounted to Rp9.17 trillion. Operating Revenues of
Company consists of Toll Revenues, Construction Revenues
and Other Operating Revenues.

2015

Rp1.30 Trillion
Comprehensive Income for the Current Year
(in Trillion Rupiah)

1.30

1.18
2014

2015

Tax Payment
(in Billion Rupiah)

Comprehensive Income for the Current Year


Companys comprehensive income for the current year
reached Rp1.302 trillion, when compared to the year 2014,
comprehensive income for the current year increased
by 10.35%. Comprehensive income for the current year
attributable to the owner of the parent entity and to the noncontrolling interest. Comprehensive income for the current
year attributable to the parent entity reached Rp1.449 trillion,
which increased by 6.13% compare to 2014. Meanwhile the
comprehensive income for the current year attributable to noncontrolling interest in 2015 reached Rp146.95 billion.

Rp1.01 trillion
Contribution to the State

702.10

1,015.08

2014

PT Jasa Marga (Persero) Tbk.

Tax payment paid by the Company in 2015 amounted to


Rp1.015,08 billion , which increased compare to the tax
payment in 2014 amounted to Rp702,10 billion.

2015

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

2. Environmental Performance

Picture : Foresting Program

ENVIRONMENTAL PERFORMANCE HIGHLIGHTS


Main Program:

Reforestation
By 2015, the number of trees planted by 57,088
different species of trees, including the trees of
mahogany, trembesi, acacia and other trees.

Management of AMDAL and RKL/RPL


The Companys Concern for the environment
begins since the toll road construction planning,
where the Company already paid intention to
the environmental management through AMDAL
implementation to the new toll road projects. In
order to preserve and maintain the environmental
quality of the entire operated road toll, the
Company through Branches and Subsidiaries have
implemented programs Environmental Monitoring
Plan (RPL) and Environmental Management Plan
(RKL) on operated toll roads.

Waste Management
Implemented by sorting the organic waste and
organic as well as B3 waste at Working Unit.
Improved waste management at the toll gate is
also done as evidence of the Companys concern
as well as to the fulfillment of Minimum Service
Standards.

Rp53,52 Billion Environmental Management Fund

To optimize the implementation of environmental


management program and activities, the Company
specifically has allocated fund for environmental
management. In 2015, the Company has disbursed fund for
environmental management amounted to Rp53.52 billion

57,088 Trees Toll Road Forestation

Toll road forestation as part of mitigation efforts on the


impact of climate change by planting more than 57,088
trees spread out to be planted nearby the toll road in 2015,
among others are the trees of mahogany, trembesi, acacia,
and others.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

CO2

Remarks from
President Director

About Sustainability
Report 2015

Water Efficiency and Conservation


Implemented with the supervision
and monitoring to ensure the use
of water as needed. Socialization of
water saving by installing water-saving
stickers in every facilities of water
usage.
The reservoir of ablutions from the
mosque area and reuse it for watering
plants in office environment. The
making of biopori holes in several areas
of the Company.

3,162 Locations LED Light Usage

The usage of PJU lights by using LED, for eletricity energy


saving in 3,162 locations.

The Reduction of CO2


Emission at least equivalent to 720.1 tons of
carbon.

Carbon Emissios Mitigation Efforts


Implemented by saving the electricity
energy. The Company strives to
implement a culture of energy saving by
installing electricity-saving appeal as well
as the use of energy saving lights.

3. Social Performance

Picture: Activity of Companys Community Development

10

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

SOCIAL PERFORMANCE HIGHLIGHTS


Main Program:

Community Economic Empowerment


The implementation of Partnership Program (PK)
in 2015, the Community Development Program
has disbursed Rp15,040,000,000, - the funds are
absorbed by 451 partners (MB) spread throughout
the areas of Jasa Marga Branches. The business run
by the partners ranging from Industrial, Services,
Trade, Plantation, Agriculture and Livestock sectors.

Environmental Development & Poverty


Alleviation
In 2015, the Company contributes to improve the
quality of life through environmental development
program and the alleviation of the environment in
the provision of disaster relief, health improvement
aid, aid for the development of public infrastructure
and facilities, aid for religious facilities and aid for
poverty alleviation in all branches of Jasa Marga
with funds reached Rp 8.91 billion.

More than 180% Lowest Reward Compared with


UMR
Percentage of the lowest reward disbursed by
the Company amounted to Rp3,608,000. This
figure was greater than 180% compared to UMR
of related areas. The reward given or employee
promotion who are competent without considering
gender or SARA issues.

ZERO (0) work accident of Employees of Jasa


Marga
In 2015, statistic of work accidents in Jasa Marga
had improved from the previous year, i.e. no work
accident that resulted in minor injury, serious injury
or death.

Consumers CSR Fund Rp296 billion


Fund disbursed for the activities concerning the
responsibilities to consumers in 2015 amounted to
Rp 296 billion.

Scrapping Filling Overlay (SFO) Toll Roads with


total fund amounted to Rp294 billion
In 2015, the Company has implemented SFO
activities to maintain the quality of the toll roads
spread throughout the corridors managed by the
Company. The Company spend around Rp294
billion for these activities.

Rp15,04 billion for Partnership Program Fund


to 451 Partners spread throughout Indonesia.

Rp8,91 for Environmental Development


Program.

>180% Lowest Reward Compared with UMR


ZERO (0) work accident of Employees of Jasa
Marga

Rp296 billion Consumers CSR Fund


Rp294 billion Scrapping Filling Overlay (SFO)
Toll Road Fund

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

11

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

GREEN BUILDING

Photo by : Tono Sudarmadi


Picture: New Head Office Building

As the companys commitment in the


management of a greener environment (go
green), Jasa Marga always pay attention to
environmental aspects in all its operations,
including the construction of new buildings
to be put into operation in 2016.

12

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

The new building of Jasa Marga carries the Green


Building concept in which building since the planning,
construction, operation until the operational
maintenance pay attention to those aspects to protect,
conserve, reduce use of natural resources, maintain
the air quality in the room, and pay attention to the
health of its inhabitants all of which are refering to the
sustainable principle.
In the process of new buildings construction, the company
noticed some green building criteria required among
others

Land Utilization, of 3 ha of land used for office area,


the Company uses 60% for buildings, and the rest of the
open space.
Jasa Marga office area which is newly completed with
the lake catchment area of 872m3 which is intended as
a rainwater catchment which will overcome the frequent
inundation of the environment. There has also been made
10 biopori holes which planted with various trees and
plants.
The new building area is also completed with a grass block
in the parking area, in addition to make the greener area,
this area will also be able to absorb rainwater.

Energy Saving, through the design of new buildings.


The office area building of Jasa Marga that is newly
designed to reduce the use of electricity by up to 30%.
Where the work space can receive external light/solar
maximum, as well as using the air conditioner with the
latest technology that environmentally friendly and more
energy efficient.

Air Quality & the Comfort of Working


Room for employees is a priority in order to maintain
the health, comfort and motivation to work. With the new
design is expected to improve spirit and performance of
employees

Work waste management carried out through


a third party, which ensured that the work waste
management including the B3 management will not
damage the environment

Building Environmental Management


by taking into account the populous condition in the
surrounding office buildings. Jasa Marga has prepared
4 major pumping stations to cope with puddles in the
environment that may occur during the rainy season.
Provided also a bike path that is intended specifically
for employees who will use bicycles as a means of
transportation to work.
Fulfillment of the criteria is a requirement to obtain green
building certification, which will prove that Jasa Marga as
a company always pay attention to the sustainability of
environment in carrying out its business.

Water Conservation in places of worship/mosque,


where the water used for ablutions to water the plants in
the office area.

The Use of Green Material

in the construction.
One of the materials used in the construction are coal
combustion waste (ice ash?) that is used as a mixture of
concrete.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

13

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

SUSTAINABILITY PERFORMANCE
HIGHLIGHTS
DESCRIPTION

2014

2015

ECONOMIC PERFORMANCE
Financial Performance (Rp million)

Operating Revenues

9.173,82

9.848,24

Operating Income

3.072,72

3.477,67

Income for the Current Year

1.237,01

1.319,20

Comprehensive Income for the Current Year

1.180,22

1.302,38

209,08

215,64

Payment to Vendors and Third Parties

1.954,39

1.649,71

Payment to Employees

1.288,70

1.585,76

Payment of Joint Operation Expenses

313,04

294,22

Payment of Taxes

702,10

1.015,08

1.117,38

1.172,06

537,10

491,20

Basic Earnings per Share (in Rupiah)

Distribution of Benefits on Economic (Rp billion)

Payment of Interest
Payment to Dividend

SOCIAL PERFORMANCE
Employee Diversity

Number of Male Employees

3.661

3.515

Number of Female Employees

1.031

1.046

Employee Turnover Level (%)

0,06

0,02

Community Investment (Rp billion)

Loan Disbursement of Partnership Program

13,49

15,04

Disbursement of Environmental Development Fund (social)

9,90

8,91

Partners

373

451

Customer
Customer Satisfaction Index (scale 1-6)
Scrapping Filling Overlay/SFO Fund (in Rp billion)
Repair Cost of Toll Road Service (Rp billion)

14

PT Jasa Marga (Persero) Tbk.

4,41

4,2

1.078.659,51

294

507,07

296

Sustainability Report 2015

Jasa Marga
Governance

Prioritize
Customer
Satisfaction

Ensuring Economic
Growth

Synergy in
Environmental
Management

Qualified Human
Resources
Development

DESCRIPTION

Assurance of
Occupational Health
and Safety

2014

Community
Welfare

2015

ENVIRONMENTAL PERFORMANCE
Disbursement of Nature Preservation Fund (Rp million)
Energy Consumption
Total Electrical Energy Consumption (KWh)
Total Electrical Energy Consumption in Rp billion
Sources of Primary Energy Consumption (Liter)
Consumption of Water Volume Taken from PDAM (m3)
Reforestation
Trees Planting (trees)

Sustainability Report 2015

772

5.600

50.007.156

.....

52,86

10.782.618.479

1.511.816

2.522.247

788.550,57

16.059.544,76

127.000

57.088

PT Jasa Marga (Persero) Tbk.

15

EVENT HIGHLIGHTS, AWARDS AND


CERTIFICATION
1

Event HIghlight

Award

Quality Certification of Toll Road Management

Gambar: Tol Dalam Kota

Picture : Semarang Tol Road

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Event Highlights

18

31 January

2 February

2015 Declaration of Rehabilitation


Movement of 100,000 Drug Abusers

Jasa Marga Sahred Seeds of Trees and


Biopori

Jasa Marga as one of the Anti


Drugs Activist support the Government
together with the National Narcotics Agency
(BNN), TNI, Polri and Students as well Society held 2015
Declaration of Rehabilitation Movement
of 100,000 Drug Abusers in Lapangan Bhayangkara
Mabes Polri, Jakarta and attended by many parties

Jasa Marga gave 5,000 seeds of trees and 1,000 biopori


tools for residents of flats at Jalan Komarudin,
Cakung, East Jakarta with the purpose of realizing a
clean, healthy, green and beautiful environment.

10 April

22 May

JMTIC Achieved CCSEA Award with


Excellent

Jasa Marga Achieved Sevices


Quality Award 2015

Jasa Marga Traffic Information Center (JMTIC) again


received an award in Contact Center Service Excellence
Award (CCSEA) in 2015 and over three times
respectively won the title of Excellent in Service
Performance to the category of Public Service with
the score 88,965

Jasa Marga re-prove themselvesas a company that


emphasizesservice to the toll road usersby winning the
ServicesQuality Award 2015 heldBy Carre-Center for
Customer Satisfaction & Loyalty (Carre-CCSL) and
Service Excellence Magazine. Jasa Marga successfully
obtained Service Quality Diamond Award 2015, in
category of Toll Road with score of the customer
satisfaction index for toll road company of 4.0574 .

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

26 March

12 July

Jasa Marga Won 2 Awards in


IHCA 2015

Jasa Marga Held


Mudik Bareng 2015

Jasa Marga received 2 awards in Indonesia


Human Capital Award (IHCA) in 2015, at Grand Sahid
Jaya Hotel, which was followed by all BUMN,
BUMD Tbk, Private and Multinational companies. In the
event themed Grow BIG Through Human Capital, Jasa
Marga won award in the category of Best Perfomance
Management and the category of Top 10-Best Indonesia
Human Capital.

Directors of Jasa Marga released 1,300 participants


of Mudik Bareng 2015 at the Building of Pencak Silat
TMII to celebrate Lebaran
2015.

Award

06 August

14 August

Jasa Marga Achieved Sindo


Weekly CSR Award
2015

Jasa Marga Hadir Untuk Negeri

Jasa Marga become one of 12 companies


appreciated in Sindo Weekly CSR Award 2015 held in
Jakarta

Sustainability Report 2015

In order to celebrate the 70th Independence Day with


the theme 70 Tahun Indonesia Merdeka Jasa Marga
Hadir untuk Negeri , Jasa Marga provided help of clean
water, medicines and free treatment in Cipambuan
village, Kecamatan Babakan Madang, Bogor. Activities
also part of the Community Development Program (CSR)
of Jasa Marga held throughout Jasa Marga Branches
with 17.8.45 programs in the form of renovation aid of 17
primary schools with a total of about Rp 1,700,000,000,
clean water for 8 days with a value of Rp 615,000,000,
and 45 pieces of motorcycles aid for exemplary teachers
with value of Rp 675,000,000.

PT Jasa Marga (Persero) Tbk.

19

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

25 August

26 August

Jasa Marga Achieved Social Business


Innovation Award 2015

Jasa Marga Achieved Excellent Category in


IGCGA Event 2015

Jasa Marga won the Social Business Innovation Award


2015 & Green CEO Award 2015 organized by Warta
Ekonomi Intelligenci Unit (WEIU) in Jakarta. Jasa Marga
won the Social Business Innovation Award 2015 for the
category of Infrastructure.

Jasa Marga won award at the event of Indonesia Good


Corporate Governance Award (IGCGA) 2015 held by
Economic Review and IPMI International Business School
in Jakarta. Jasa Marga awarded in the category of Toll
Road Sector Infrastructure, Utilities & Transportation with
the score

07 October
Jasa Marga Achieved CSR Nusantara
Awards 2015
Jasa Marga achieved CSR Nusantara Awards 2015 for
the category of Education Quality Improvement and
Coaching Program for Street and Dropout Children in CSR
Festival Nusantara 2015 (CSR Fest) held by The La
Tofi School of CSR in Yogyakarta. In addition to giving
awards, also held discussions about looking for permanent
solution on cessation of fires through CSR and held
congressional of CSR Stakeholders with the theme
Membangun Sinergi CSR dari Berbagai Pemangku
Kepentingan.

20

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Quality Certification of
Toll Road Management
Certification of OHSAS 18001:2007

No.

Certification of ISO 9001:2008

Audit
Body

Certification
Since

Certification
Since Validity
Period
Applicable
Certificates

Registration
Number

Audit
Body

Certification
Since

Certification
Since Validity
Period/
Applicable
Certificates

Registration
Number

Branch

Jagorawi

SGS

2011

23/03/2014
untill.
23/03/2017

ID11/1102954096

SGS

2000

23/08/2014
untill.
23/08/2017

ID00/17172

CawangTomangCengkareng

SGS

2011

03/03/2014
untill.
03/03/2017

ID11/1102954092

SGS

2005

15/02/2014
untill.
15/02/2017

ID04/D0554

JakartaCikampek

SGS

2011

31/01/2014
untill.
31/01/2017

ID11/1102954070

SGS

2005

04-02-2014
untill.
04/02/2017

ID05/
D0550.01

JakartaTangerang

SGS

2011

04/01/2013
untill.
04/01/2016

ID11/1102954016

SGS

2013

22/06/2013
untill.
22/12/2016

ID04/D0516

Purbaleunyi

SGS

2013

28/12/2013
untill.
28/12/2016

ID11/1102954054

SGS

2004

22/12/2013
untill.
22/12/2016

ID04/D0515

Semarang

SGS

2014

25/10/2014
untill.
25/10/2017

ID11/01882

SGS

2005

06/01/2014
untill.
06/01/2017

ID05/
D0530.01

Palikanci

SGS

2012

24/09/2015
untill.
24/09/2018

ID12/02180

SGS

2004

21/07/2013
untill.
21/07/2016

ID04/D0439

SurabayaGempol

SGS

2011

10/05/2014
untill.
10/05/2017

ID11/1102954122

SGS

2001

19/04/2013
untill.
19/04/2016

ID04/D0376

Belmera

SGS

2014

21/09/2014
untill.
21/09/2017

ID14/02870

SGS

2004

12/10/2013
untill.
12/10/2016

ID04/D0481

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

21

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

REMARKS FROM PRESIDENT COMMISSIONER

Company
Profile

(G4-1)

The successful of performance achievement of Jasa Marga is achieved with a commitment


to maintain the performance of the economic, environmental and social, so as to provide
more values to Shareholders and stakeholders. We support the managements initiative
to put commitment of sustainability as a main pillar to achieve the vision, mission and
strategy of Jasa Marga to grow in healthily, strongly and is accepted by all stakeholders as
Good Corporate Citizen.
Dear our honored Stakeholders,
The dramatic changes on the business environment
also encourage the raising of new awareness that
competitive excellence is not only determined by the
income excellence, but also need to be supported by the
excellence in social welfare and natural preservation.
Slowly but sure, the business practitioners realize that
the concept of Triple Bottom Line or Profit, People, and
Planet (3Ps) is a guidance that needs to be implemented
in a planned, systematic, and sustainable in the business
strategy and process.
Commitment to maintain performance of economic,
environmental and social is important in supporting
the growth of the Company. The Company in order to
achieve sustainable business constantly strive to provide
optimal performance to shareholders, but still consider the
interest of stakeholders to contribute optimally in social
and environmental aspects. The Board of Commissioners
realizes that the Company should be able to bring the
behavior of responsible business management and mutual
benefits for all stakeholders. In line with the financial/
economic performance, we said that the implementation
of all duties and our responsibilities as the Board of
Commissioners has been run in accordance with the
expectation of honored Shareholders and stakeholders.
(G4-1)

We, as the Board of Commissioners together with the


Board of Directors of Jasa Marga fully realize that
the sustainable competitive excellence of Jasa Marga
is highly depend on our commitment and initiative
in implementing the concept of Triple Bottom Line.
Furthermore, we have implemented the balance between
profit people planet in our strategy that is stated
in the Corporate Long Term Plan (RJPP) or Corporate
Budget and Work Plan (RKAP). Therefore, We support
the managements initiative to put commitment of

22

PT Jasa Marga (Persero) Tbk.

sustainability as a main pillar to achieve the vision,


mission and strategy of Jasa Marga to grow in
healthily, strongly and is accepted by all stakeholders
as Good Corporate Citizen. Simultaneously, we support
all managements efforts to continuously improve
sustainability performance for the continuation of the
Companys business.
This Sustainability Report integratedly explained the
economic, social, and environmental performances. This
Sustainability Report showed the commitment of Jasa
Marga to communicate all work and activity programs in
economy, social, and environment in accordance with the
best practices based on the Global Reporting Initiative
(GRI 4.0).
The theme of Jasa Marga Sustainability Report this year
is Realizing Infrastructure for Sustainable Development
which represents the contribution of Jasa Marga to
appear as a pillar and driver of the pace of national
economic development through the provision and
management of quality infrastructure, especially road
tolls. As the business entity that facilitates the operation
of toll roads, Jasa Marga plays strategic role in connecting
the center and economic distribution of community to
created value-added of economy and equitable national
development.

Yours faithfully,

Refly Harun
President Commissioner/
Independent Commissioner

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Refly Harun

President Commissioner

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

23

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

REMARKS FROM PRESIDENT DIRECTOR

About Sustainability
Report 2015

Company
Profile

(G4-1)

The sustainable competitive excellencce can only be achieved through the balance between profit, social welfare (people)
and preservation of nature (planet). Managements commitment and initiative of Jasa Marga in implementing the concept
of triple bottom line become an inseparable part of the daily strategy and business processes.
Dear our honored Stakeholders,
The business sustainability of Jasa Marga as a gift that we
should be grateful and we must maintain through the best
efforts to achieve through a brilliant performance growth.
To achieve this, the commitment and solid cooperation of all
parties between management and employees are needed,
and supported by a harmonious relationship between the
Company and its stakeholders.

development through the provision and management of


quality infrastructure, especially road tolls. As the business
entity that facilitates the operation of toll roads, Jasa Marga
plays strategic role in connecting the center and economic
distribution of community to created value-added of
economy and equitable national development.

The synergy between the Company and stakeholders is a


solid foundation for realizing the Companys commitment
in carrying out the responsibility for environmental and
social management. We believe that sustainable competitive
excellence can only be achieved through the balance between
the economic performance (profit), the support of employees
and the social environment (people), as well as the support
of the surrounding natural environment (planet). We realize
that the Triple Bottom Line (3Ps) is not merely a concept that
needs to be understood, but also must be implemented in
daily strategy and business process.

In 2015, we have implemented the various activities


concerning the environmental preservation efforts, among
others: 3,162 locations that use LED lights, amounted to
57,088 trees planted as part of the toll road forestation by
planting and Bintaro plant conservation.

Awareness and strategies for the implementation of


the principles of Triple Bottom Line has supported the
achievement of the Companys performance. This is indicated
by the achievement of the companys revenue in 2015
amounted to Rp9.85 trillion grew 7.35% and current year
profit growth amounted to Rp1.32 trillion (6.64%). While
the sustainability commitment of Jasa Marga is realized by
allocating partnership program fund amounted to Rp15.04
billion, fund for community development and poverty
alleviation amounted to Rp8.91 billion.
The commitment then elaborated through the units that are
responsible for the various work programs, particularly related
to social and environmental responsibility. Such commitment
also stated in our budget allocated particularly to encourage
a wide range of activities and programs in areas such as:
community development, occupational health and safety,
consumer protection and education, as well as programs in
surrounding natural preservation.
The theme of Jasa Marga Sustainability Report this year
is Realizing Infrastructure for Sustainable Development
which represents the contribution of Jasa Marga to appear
as a pillar and driver of the pace of national economic

Concerning with community development, in 2015 we


have held various activities and initiatives, among others:
community economic empowerment fund distribution
amounted to Rp15.04 billion, Environmental Development
program fund amounted to Rp8.91 billion, improvement
of the toll road quality Scrapping Filling Overlay (SFO)
throughout all corridors managed by Jasa Marga with an
investment amounted to Rp294 billion, and the allocation of
Consumer CSR fund amounted to Rp296 billion.
In the future, we will keep improving the commitment of
fund allocation concerning with social and environmental
responsibilities both related to the aspects of community
development, education and consumer protection,
occupational health and safety, as well as nature and the
environmental preservation.
This Sustainability Report is inseparable part of the Annual
Report in which both reflect our holistic vision, commitment,
and initiative we are in bringing Jasa Marga into a modern
corporation with good corpprate governance, enterprise
risk management, and corporate social and environmental
responsibility. We believe that all of our efforts will drive
trust from investors ans stakeholders (public and market
confidence).

Yours faithfully,

Adityawarman
President Director

24

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Adityawarman
President Director

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

25

ABOUT SUSTAINABILITY
REPORT 2015
1

Reporting Period

GRI G4 Core Standard Reference

Boundary Report

Process of Determining Report Content

Determining Materiality Matrix

Determining Materiality Aspects and Boundary

External Assurance

Contact Address

Picture :
Cikarang Toll Gate
Jakarta-Cikampek Toll Road3

This Sustainability Report is a prove to our commitment in ensuring the


sustainable business (G4-22), (G4-23), (G4-28), (G4-29), (G4-30), (G4-31)

This sustainability report is prepared with GRI


G4 reporting standard. The topic and content
of the report are based on the consideration
of materiality principle for the stakeholders.
The information delivered comprising of the
overall economic, environmental, and social
performance.

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Reporting Period
Always delivering added values for
We are committed to prepare and deliver
the stakeholders is a real action
Sustainability Report annually. The 2015
Sustainability Report provided information with
implemented by Jasa Marga
reporting period from 1 January 2015 to 31
2015. The topic and content of the
(Company) as part of its commitment December
report are based on the materiality principle
for the stakeholders. The report disclosed
in maintaining the sustainable
information covering the overal economic,
business. This was implemented by
environmental and social performances.
preparing Sustainability Report that
The information disclosed in this report can
be used as the reference for investors and
is specifically explained the strategy
stakeholders in making decision including
creditors, employees union, suppliers, customers,
and performance of Jasa Marga
government, and other stakeholders. This
in ensuring the sustainability of its
sustainability report also maintains the
continuity of information with the previous
business and other business-related
reports to reflect the Companys sustainable
growth. With this report, the
from the perspective of Triple Bottom performance
stakeholders can assess the implementation of
corporate social and environmental responsibility
Line (TBL) comprising of people,
implemented by Jasa Marga as mandated by the
planet, and profit.
prevailing rules and regulations.
(G4-28)

This Sustainability Report is the fifth report prepared by Jasa Marga


based on Global Reporting Initiative (GRI) reporting standard. This report
is published in accordance with the provisions of Law No. 40 Year 2007
concerning Limited Liability Company, that require the Limited Liability
Company to deliver corporate social and environmental responsibility
report (TJSL) in the Annual Report. Furthermore, as public listed company,
to fulfill the provisions of Financial Services Authority (OJK) through the
Decision of Bapepam-LK Chairman Number: KEP-431/BL/2012 dated
1 August 2012, concerning the Annual Report Submission of Public
Company by delivering the corporate social responsibility activities report
in a separate report as in Sustainability Report. The submission of this
sustainability report is specifically part of Companys commitment to
always delivering value-added that will be prepared in parallel annually
with the Companys Annual Report.

Referensi Standar
GRI G4 Core

In preparing this Sustainability Report, Jasa


Marga used GRI G4 as standard reference.
The Sustainability Report standard established
by this Global Reporting Initiative (GRI),
providing two criteria options in Sustainability
Report preparation, which are G4 Core and
G4 Comprehensive. As previous report, this
sustainability report is the second year
report with GRI G4 Core, that disclosed
basic and useful sustainability information
for stakeholders in making decision.
(G4-22) (G4-23) (G4-29) (G4-30) (G4-32)

In disclosing information, we have put special


mark for each relevant page as fulfilment
indicator in accordance with GRI G4 Core
standard. This is expected can ease the readers
in finding the related information for each
indicator. Furthermore, this report is completed
with the GRI G4 Core index list as the overal
information guidance.

28

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Boundary Report

The sustainability data and information


provided in this report comprising of three
performance indicators which are economic,
environmental, and social performances.
The information concerning the financial
data covers the consolidated financial data
of subsidiary. Until the end of 2015, Jasa
Marga has 17 subsidiaries with controlling
capital investment, as follows: PT Jalantol
Lingkarluar Jakarta (JLJ), PT Marga Sarana
Jabar (MSJ), PT Trans Marga Jateng (TMJ), PT
Marga Kunciran Cengkareng (MKC), PT Marga
Trans Nusantara (MTN), PT Marga Lingkar
Jakarta (MLJ), PT Marga Nujyasumo Agung
(MNA), PT Transmarga Jatim Pasuruan (TJP),
PT Jasamarga Bali Tol (JBT), PT Jasamarga
Pandaan Tol (JPT), PT Jasa Layanan
Pemeliharaan (JLP) dan PT Jasamarga Properti
(JMP). There are 15 subsidiaries of Jasa Marga
who serve in toll road management and 2
other subsidiaries who serve in property. (G4-17)
Meanwhile data and information concerning
the environmental and social performance
are from the both the parent company (head
office and branch office) and subsidiaries. The
reporting material comprising of qualitative
and quantitative data.

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Process of Determining
Report Content

In determining the report content, in accordance with the GRI G4


Standard, Jasa Marga considered 4 (four) principles, comprising of: 1)
Stakeholders Inclusiveness; 2) Materiality; 3) Sustainability Context;
and 4) Completeness. (G4-18)
In determining the report content, we listened and considered the
input from stakeholders. We asked opinions from stakeholders through
survey to determine materiality level of the reported issues and topics.
This report only disclosed material issues, that has significant impact
for the stakeholders. The content report was determined based on
the sustainability consideration, and only information within the
sustainability context is disclosed in this report. The report content
fulfilled the above mentioned principles shall be supported with
complete data in accordance with the scope and reporting period as
in the GRI G4 Core standard.
The determination process of the report content was conducted
through 4 (four) steps, as shown in the Flow Chart of Report Content
Determination Process. The first step, identifying the material aspects.
The second step, prioritizing, by reviewing those material aspects and
determining which aspects that are prioritized to be reported. The
third step, validating, by considering the completeness of supporting
data of the information reported. The fourth step, reviewing based on
the input from stakeholders for the next report improvement. Those
processes are shown as follows.

Flow Process of Report Content Determination Process

Step 1
IDENTIFICATION

Sustainability Context

Step
2

Materiality

Step
3

Complete

Sustainability
Report
2015

Stakeholders Inclusiveness

Step
4
Sustainability
Context

Sustainability Report 2015

Stakeholders
Inclusiveness

PT Jasa Marga (Persero) Tbk.

29

Remarks from
President Director

About Sustainability
Report 2015

Materiality Matrix Chart

Employee
Welfare

High

Information disclosure in this


Sustainability Report is based on
the determination of material
issues that become the concern
of stakeholders in accordance
with stakeholders inclusiveness
principle. The stakeholders
inclusiveness in providing input
and opinions on the material
issues on the management of
Companys business which was
conducted through stakeholders
survey comprising of employees
union, suppliers, customers,
toll road users, investors,
associations, and NGO. The
survey result on the material
issues disclosed in the report,
is shown in below materiality
matrix chart.

Remarks from
President
Commissioner

Comfort for Toll


Road Users

Community Economic Empowerment


Employee Welfare

Quality of Service

Community Development
Supplier of Partners

Medium

Determining
Materiality
Matrix

Event, Award &


Certification

Human Rights

Financial Acceptance of State

Low

Sustainability
Performance 2015

IMPORTANT FOR STAKEHOLDERS

Sustainability
Performance
Highlight

Low

Medium

High

IMPORTANT FOR THE COMPANY

Determining
Materiality Aspects
and Boundary

PT Jasa Marga (Persero) Tbk.

Security

30

lector
Col
l
l
To

Subsidiaries

Para
m
e
dic
s

(G4-19) (G4-20) (G4-21)

ice
rv

Process in determining materiality aspects


and boundary, which are the contents of this
report are based on the issues with significant
impact to Jasa Marga and subsidiaries. The
mechanism of determining materiality aspects
involving the employees of Jasa Marga from
several work units through G4 workshop
conducted on 28 February 2014 . The
workshop participants were the contributors
of Sustainability Report 2015 data. From
the workshop result, the list of materiality
aspects and boundary on the Sustainability
Report 2015 content are as follows:

Clea
nin
gS
e

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Boundary
Aspect

Within the Company


Jasa Marga

Subsidiary

Outside the
Company

Category: Economy
Economic Performance
Market Presence
Economy Impact

Category: Environmental
Energy
Emissions

Category: Social
Employment
Occupational Health and Safety
Training and Education
Diversity and Equal Opportunity
Labour Practices Assessment of Suppliers
Freedom of Association and Collective Labour
Agreement (PKB)
Human Rights Assessment of Suppliers
Local Community
Anti-corruption
Product and Service Labelling

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

31

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

External Assurance

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

(G4-33)

Jasa Marga strive to improve the quality of this


sustainability report from year to year. Therefore, we
always open for suggestion and input from any party
of shareholders or stakeholders. For this Sustainability
Report 2015, the Company has not assigned independent
assuror to provide the assurance services for the report
due to tight timing. To ensure the reliability of the
sustainable data, we are planning to assign independent
external assuror to provide the assurance services on
the sustainability report starting from the next reporting
period.

Contact Address

As part of sustainability report improvement for the


upcoming period, the suggestion and feedback on this
report can be delivered to Jasa Marga through the below
contact.

Company Contact (G4-31)


Mohammad Sofyan
PT Jasa Marga (Persero) Tbk.

Kantor Pusat
Head Office
Plaza Tol Taman Mini Indonesia Indah,
Jakarta 13550, Indonesia
Phone : +6221 841 3630, 841 3526
Fax : +6221 841 3540
webiste : www.jasamarga.com
e-mail : jasmar@jasamarga.com
sekper@jasamarga.co.id

32

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

GRI G4 Core Implementation Report

Laporan Penerapan
Global Reporting Initiative (GRI) G4 Core

PT Kharisma Integrasi Manajemen (K.I.M. Consult) telah melakukan


pengecekan kesesuaian standar Global Reporting Initiative (GRI) G4 Core
atas Laporan Keberlanjutan PT Jasa Marga (Persero) Tbk. 2015 (Laporan).
Pengecekan dilakukan untuk memberikan gambaran tentang sejauh mana
kriteria GRI G4 Core telah diterapkan dalam Laporan tersebut. Pengecekan
ini bukan merupakan opini atas kinerja keberlanjutan maupun kualitas
informasi yang dimuat dalam Laporan tersebut.
Kami menyimpulkan bahwa Laporan ini telah menyajikan pengungkapan
informasi-informasi keberlanjutan, baik sepenuhnya maupun sebagian,
sesuai dengan kriteria GRI G4 Core.

PT Kharisma Integrasi Manajemen


(K.I.M. Consult)

Ismaya Aji, S.E, M.Ec, CSRA.


Direktur

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

33

COMPANY PROFILE
1

Brief Profile of Jasa Marga

Operation Area of Jasa Marga

Concessions Owned by Jasa Marga

Organization Scale

Significant Changes

Composition of Share Ownership

Organization Structure

Vision, Mission and Corporate Values

Pictre : Cikarang Utama Office


Jakarta-Cikampek Toll Road

Picture : Jasa Marga Head Office

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Brief Profile of Jasa Marga


PT Jasa Marga (Persero) Tbk. or Jasa Marga is State Owned
Enterprise (BUMN) company who serves in the field of
management, maintenance and procurement of toll road
network, with head office in Plaza Tol Taman Mini Indonesia
Indah Jakarta. Jasa Marga was established since 1978 based
on the Notarial Deed No. 1 dated 1 March 1978, with the
name, PT Jasa Marga (Indonesia Highway Corporation),
which later on amended based on the Notarial Deed No. 187
dated 19 May 1981 and the Company name was changed
to PT Jasa Marga (Persero), both are made in front of the
presence of Kartini Muljadi, SH., Notary during that time in
Jakarta.
(G4-5) (G4-7)

Berdasarkan keputusan Rapat Umum Pemegang


Saham Based on the Extraordinary General Meeting of
Shareholders on 12 September 2007 concerning the
amendment of entire Companys Articles of Association
with regards to Initial Public Offering of Shares, including
the additional authorized, paid up and fully paid capital,
changes on nominal value and shares classification,
changes on Companys status from limited liability
company to public listed company, and changes on
the Companys name to PT Jasa Marga (Persero) Tbk.
(G4-3)

On 1 November 2007, the Company obtained the


approval from the Capital Market Supervisory BoardFinancial Institution (Bapepam-LK), then became the
Financial Services Authority of Indonesia, through Letter
No. S-5526/BL/2007 for the initial public offering of shares
amounted to 2,040,000,000 shares on behalf of Series B
with a nominal value of Rp500 (in Rupiah) per share from
the share in deposits (portfolio) of the Company to the
public, the offering price of Rp1 .700 (in rupiah) per share
through capital market and listed on the Stock Exchange
Jakarta and Surabaya (subsequently merged and became
the Indonesia stock Exchange).
The Companys Articles of Association have been
amended several times with the latest changes covered by
notarial deed Ir. Nanette Cahyanie Handari Adi Warsito
SH, No. 61 dated 26 March 2015, regarding changes in
the Articles of Association to comply with the regulations

36

PT Jasa Marga (Persero) Tbk.

of the Financial Services Authority Indonesia. These


amendments have been approved by the Ministry of
Justice and Human Rights of the Republic of Indonesia
in Decree No. AHU-AH.01.03-0019825 dated 27 March
2015.
Based on Article 3 of the Articles of Association, the
Companys goal and objective are to participate in
implementing and supporting the Government policy
and program in economy and national development
in general, especially the development in toll road
procurement with supporting facilities by implementing
limited liability corporation principles. To achieve such
goal and objective, the Company implemented main
business activities as follows:
1. Implement technical planing, construction,
operational and/or toll road maintenance.
2. Optimize land in toll road space (Rumijatol) and land
in borders with Rumijatol for rest and service area,
with the other facilities and businesses.
Those business activities carried out by the Company
by the process of planning, developing, operating, and
maintaining the toll road and its facilities so that the toll
road is free-flow and provide higher values compare to
non toll road.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Based on the Companys Articles of Association, in addition to the main business activity, the Company also conducts
supporting business, comprising of:
1. Property development in the areas near with the toll road corridors.
2. Services development for businesses related with the mode of transportations, liquid/solid/gas material distribution,
information facility networks, technology and communication, related with the toll road corridors.
3. Services and trading for toll road construction, maintenance and operation.
Jasa Marga operates 11 toll road sections managed by 9 branches and 14 subsidiaries, with detail as follows: (G4-4)
Branch Office

Toll Road Section

Length (KM)

Jagorawi

Jakarta - Bogor- Ciawi

59

Jakarta - Tangerang

Jakarta - Tangerang

33

Cawang - Tomang - C engkareng

Cawang - Tomang - Pluit dan Prof. Dr. Ir. Sedyatmo

Surabaya - Gempol

Surabaya - Gempol

49

Jakarta - Cikampek

Jakarta - Cikampek

83

Purbaleunyi

Cikampek - Padalarang dan Padalarang - Cileunyi

Semarang

Semarang Seksi A B C

25

Belmera

Belawan - Medan - Tanjung Morawa

43

Palikanci

Palimanan - Kanci

26

Head Office

Ruas Lingkar Luar Jakarta (JORR)

49

24 and 14

59 and 64

In addition, the Company also runs other business through branches as follows:
Branch Office

Type of Business

Unit Rest Area and Business*

Management of rest area on the toll roads and gas station (SPBU)

Jasa Marga Development Center

Organizer of HR training and development

*) In January 2016, liquidated and transferred to PT Jasa Marga Property (JMP, subsidiary)

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

37

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Meanwhile, the subsidiary of PT Jasa Marga (Persero) Tbk. presented in the following table:
JASA MARGA SUBSIDIARIES (AS OF 31 DECEMBER 2015) (G4-17)

38

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

In addition to toll road business, the Company also involved


in the non toll business to create synergy and optimize the
assets development owned by the Company. Such business
activities are supported with the establishment of two
subsidiaries comprising of PT Jasa Layanan Pemeliharaan
(JLP), prior named as PT Sarana Marga Utama, that was
established in 1988 and acquisitioned since 2010 that serves
in construction, trading and leasing of vehicles and PT Jasa
Marga Properti that was established in 2013 and serves in

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

the development, trading, and services related with property.


For both subsidiaries, the Company is the controlling
shareholder.
Based on the business type carried out, the Companys
operating revenues comes from the transaction of vehicles
that passed the toll road (toll revenues) and non toll
operating revenues comprising of land rent, advertisement,
rest areas, and toll road operating services of other parties
and maintenance services.

Operation Area of Jasa Marga

(G4-6)

Map of Jasa Marga Toll Roads Location


31 December 2015

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

39

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Concessions Owned by Jasa Marga


Toll road sections owned by Jasa Marga has concession period ranging from 35 to 45 years. There are 13 toll road
sections that become the operation area of Jasa Marga that has concession of 40 years since 2005 (except JORR
Section). So until the end of 2015, the concession period owned by the Company is still long. (G4-4)
Until the end of 2015, the status and concession period of Companys toll road sections are as follows:
Concession of Jasa Marga Toll Road Sections (per 31 December 2014)

01

JAGORAWI
(JAKARTA-BOGOR-CIAWI)

JAKARTA - TANGERANG

03

Prof. Dr. Ir. SE DYATMO

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

2005

1978

2005

1984

2005

1984

LENGTH (K M)

CONCESSION PERIOD (YEARS)

LENGTH (K M)

CONCESSION PERIOD (YEARS)

LENGTH (K M)

CONCESSION PERIOD (YEARS)

59.004 0

33.004 0

14.304 0

07-07-2006

07-07-2006

07-07-2006

04

JAKARTA INNER RING ROAD

(JIRR)

05

JAKARTA - CIKAMPEK

06

PADALEUNYI

(PADALARANG- CILEUNYI)

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

2005

1987

2005

1988

2005

1990

LENGTH (K M)

CONCESSION PERIOD (YEARS)

LENGTH (K M)

CONCESSION PERIOD (YEARS)

LENGTH (K M)

CONCESSION PERIOD (YEARS)

23.55 40

83.004 0

64.40 40

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

07-07-2006

07-07-2006

07-07-2006

07

CIPULARANG

(CIKAMPEK- PURWAKARTAPADALARANG)

08

PALIKANCI

(PALIMANAN-KANCI)

09

SEMARANG

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

2005

2003

2005

1998

2005

1983

LENGTH (K M)

40

02

CONCESSION PERIOD (YEARS)

LENGTH (K M)

CONCESSION PERIOD (YEARS)C

LENGTH (K M)

ONCESSION PERIOD (YEARS)

58.504 0

26.304 0

24.75 40

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

07-07-2006

07-07-2006

07-07-2006

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

10

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

SURABAYA - GEMPOL

Synergy in
Environmental
Management

11

Qualified Human
Resources
Development

BELMERA

(BELAWAN-MEDAN-TANJUNGMO RAWA)

Assurance of
Occupational Health
and Safety

12

JAKARTA OUTER RING ROAD*


(JORR)

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

2005

1986

2005

1986

2005

1991

LENGTH (K M)

CONCESSION PERIOD (YEARS)L

49.00 40

ENGTH (K M)

CONCESSION PERIOD (YEARS)C

42.704 0

LENGTH ( KM)

ONCESSION PERIOD (YEARS)

43.104 0

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

07-07-2006

07-07-2006

07-07-2006
* Tidak Termasuk J

13

ULUJAMI-PONDOK AREN

14

BOGOR OUTER RING ROAD

15

ORR Seksi S

JJORR W2 UTARA

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

2005

2001

2009

2009

2005

2014

LENGTH (K M)

5.55

CONCESSION PERIOD (YEARS)L

40

ENGTH (K M)

11.0

CONCESSION PERIOD (YEARS)C

LENGTH (K M)

45

7.70

ONCESSION PERIOD (YEARS)

40

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

07-07-2006

29-05-2006

07-07-2006

16

CENGKARENG-KUNCIRAN

YEAR CONCESSION
STARTS

--

not yet
constructed

OPERATED
SINCE

--

Land
Acquisition

LENGTH (K M)

CONCESSION PERIOD (YEARS)

14.19 35

17

KUNCIRAN-SERPONG

18

SEMARANG-SOLO

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

not yet
constructed

Land
Acquisition

2010

2011

LENGTH ( KM)

CONCESSION PERIOD (YEARS)C

11.193 5

LENGTH (K M)

ONCESSION PERIOD (YEARS)

72.644 5

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

02-03-2009

22-09-2008

15-12-2006

Sustainability Report 2015

Community
Welfare

PT Jasa Marga (Persero) Tbk.

41

Sustainability
Performance
Highlight

19

Sustainability
Performance 2015

SURABAYA-MOJOKERTO

YEAR CONCESSION
STARTS

2007

OPERATED
SINCE

2011

LENGTH (K M)

CONCESSION PERIOD (YEARS)L

36.274 2
DATE OF PPJT SIGNING

06-04-2006

22

20

Remarks from
President
Commissioner

Remarks from
President Director

GEMPOL-PASURUAN

YEAR CONCESSION
STARTS

2013

OPERATED
SINCE

NUSA DUA-NGURAH RAIBENOA

GEMPOL-PANDAAN

2012

ENGTH (K M)

CONCESSION PERIOD (YEARS)

34.154 5

2015

LENGTH (K M)

CONCESSION PERIOD (YEARS)

DATE OF PPJT SIGNING

19-12-2006

MEDAN-KUALANAMUTEBING TINGGI

24

SO LO-NGAWI

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

2012

2013

--

CONCESSION PERIOD (YEARS)

OPERATED
SINCE

13.61 37

DATE OF PPJT SIGNING

23

21

About Sustainability
Report 2015

YEAR CONCESSION
STARTS

29-05-2006

LENGTH (K M)

LENGTH (K M)

CONCESSION PERIOD (YEARS)C

OPERATED
SINCE

LENGTH (K M)

ONCESSION PERIOD (YEARS)

10.00 45

61.704 0

90.103 5

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

16-12-2011

05-01-2015

28-06-2011

25

NGAWI-KERTOSONO

26

CINERE -S ERPONG

YEAR CONCESSION
STARTS

OPERATED
SINCE

YEAR CONCESSION
STARTS

OPERATED
SINCE

LENGTH (K M)

42

Event, Award &


Certification

CONCESSION PERIOD (YEARS)

LENGTH (K M)

CONCESSION PERIOD (YEARS)

87.023 5

10.14 35

DATE OF PPJT SIGNING

DATE OF PPJT SIGNING

28-06-2011

28-06-2011

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Prioritize
Customer
Satisfaction

Ensuring Economic
Growth

Organization Scale

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

(G4-9)

Jasa Marga is operating in Sumatera, Java and Bali islands, with the support of 4,561 employees. Below is the
organization scale of Jasa Marga from the aspect of Human Resources, Finance, and Products and Services.
Jasa Marga Organization Scale (G4-9)
Description
Total employees (person)

Reporting Period
2013

2014

2015

4.875

4.692

4.561

10.271

9.173

9.848

Assets

28.064

31.859

36.724

Liabilities

17.875

20.839

24.356

Equity

10.189

11.021

12.368

Operating Revenues (Rp billion)


Total capital (Rp billion)

Quantity of Products of Services (KM)


North Sumatera

42,7

42,7

Jagorawi Toll Road

59

59

59

JakartaCikampek Toll Road

83

83

83

JakartaTangerang Toll Road

33

33

33

122,9

122,9

122,9

5,55

5,55

5,55

Dalam Kota Jakarta Toll Road

23,55

23,55

23,55

Prof. Dr. Ir Sedyatmo Toll Road

14,3

14,3

14,3

Belmera Toll Road


Medan - Kualanamu - Tebing Tinggi
Jakarta and its surrounding areas, and West Java

Purbaleunyi Toll Road


UlujamiPondok Aren Toll Road

JORR Toll Road

42,7
0 out of 61,7

43

43

43

26,3

26,3

26,3

Bogor Outer Ring Road Toll Road

3,8 out of 11

3,8 out of 11

5,8 out of 11

CengkarengKunciran* Toll Road

0 out of 14,2

0 out of 14,2

0 out of 14,2

KunciranSerpong * Toll Road

0 out of 11,2

0 out of 11,2

0 out of 11,2

5,7 out of 7,67

5,7 out of 7,67

Palikanci Toll Road

JORR W2 North Toll Road


Cinere Serpong Toll Road
Central Java
Semarang Toll Road
SemarangSolo Toll Road

24,75

24,75

24,75

10,8 out of 72,6

10,8 out of 72,6

23,1 out of 72,6

Solo - Ngawi Toll Road


East Java
Surabaya Gempol Toll Road

7,67
0 out of 10,2

0 out of 90,1

49

49

49

GempolPasuruan* Toll Road

0 out of 34,15

0 out of 34,15

0 out of 34,15

SurabayaMojokerto Toll Road

2,3 out of 36,3

2,3 out of 36,3

2,3 out of 36,3

13,61

13,61

GempolPandaan Toll Road


Ngawi Kertosono Toll Road
Bali
Nusa DuaNgurah RaiBenoa Toll Road

Sustainability Report 2015

13,61
0 out of 87,0

10

10

10

PT Jasa Marga (Persero) Tbk.

43

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Significant Changes

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

(G4-7)

Several events in 2015 resulted in significant changes to the operation of Jasa Marga or subsidiaries. Significant changes
are as follows:
1. Direksi Changes on the Board of Commissioners and Directors
Based on the resolutions of Annual General Meeting of Shareholders (AGMS) dated 18 March 2015, concerning the
approval of composition of the Board of Directors and Commissioners members as follows:
Composition of the Companys Board of Directors Members
1.

Sdr. Adityawarman

President Director

2.

Sdr. Hasanudin

Director

3.

Sdr. Reynaldi Hermansjah

Independent Director

4.

Sdr. Muh Najib Fauzan

Director

5.

Sdr. Christantio Prihambodo

Director

6.

Sdr. Achiran Pandu Djajanto

Director

Composition of the Companys Board of Commissioners Members

44

1.

Sdr. Refly Harun

President Commissioner/Independent Commissioner

2.

Sdr. Akhmad Syakhroza

Commissioner

3.

Sdr. Boediarso Teguh Widodo

Commissioner

4.

Sdr. Sigit Widyawan

Independent Commissione

5.

Sdr. Taufik Widjojono

Commissioner

6.

Sdr. Hambra

Commissioner

2. Operation of BORR Section 2A Toll Road (Kedung


Halang-Kedung Badak Section)
Minister of Public Works, Djoko Kirmanto, officially
launched Bogor Outer Ring Road (BORR) Section 2A
Kedung Halang- Kedung Badak Toll Road (1.95 km),
that was inline with the Metropolitan Priority Area
(MPA) master plan for Jabodetabek area. This toll
road is part of Bogor Outer Ring Road toll road and
integrated with Bogor Outer Ring Road Section 1 toll
road that has been operating since 23 November
2009.

4. Tariff Adjustment of Prof. Dr. Sedyatmo Toll Road


In accordance with the Decree of Minister of Public
Works No. 552/KPTS/M/2014 dated 11 September
2014 concerning the toll tariff adjustment on Prof.
Dr. Ir. Sedyatmo Toll Road section, therefore since
19 September 2014, at 00:00 or 7 days after the
statement of Ministerial Decree, the new tariff was
enforced in Prof. Dr. Sedyatmo (Airport) Toll Road
Section with adjustment based on inflation by
13.76%.

3. JORR W2 North Kebon Jeruk-Ulujami Toll Road Has


Been Fully Operated
Minister of Public Works, Djoko Kirmanto, officially
launched the operations of JORR W2 North toll
road Ciledug Ulujami section with length of 2 km.
With the operation of this section, then the JORR
W2 Toll Road has been fully operated with length
of 7.70 km and JORR toll road has been integrated.
JORR W2 North Toll Road was officially launched by
the Minister of Public Works, Djoko Kirmanto, on 27
December 2013, and on 22 July 2014, this section
has been fully operated with length of 7.70 km.

5. Tariff Adjustment of 12 (Twelve) Toll Road Sections


In accordance with the Decree of Minister of
Public Works and public housing number 507/
KPTS/M/2015 date 28 Oktober 2105 of Toll Tariff
Adjustment on Toll Roads, therefore since the date of
1 November 2015 after the statement of Ministerial
Decree, the new tariff was enforced in :
1. Jakarta-Bogor- Ciawi (Jagorawi),
2. Jakarta- Tangerang,
3. Jalan tol dalam kota Jakarta,
4. Jalan tol lingkar luar Jakarta, (operated by PT
Jalantol Lingkarluar Jakarta)
5. Palarang-Cileunyi,

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Changes on the Board of Commissioners and Directors


Based on the resolutions of Annual General Meeting of
Shareholders (AG MS) dated March 20, 2016, concerning
the approval of composition of the Board of Directors and
Commissioners members as follows:

6.
7.
8.
9.
10.
11.

Semarang Seksi A-B-C,


Surabaya- Gempol,
Palimanan-Plumbon-Kanci,
Purbaleunyi (Purwakarta-Bandung-Cileunyi),
Belawan-Medan- Tanjung Morawa,
Pondok Aren-Bintaro- Ulujami (operated by oleh
PT Jalantol Lingkarluar Jakarta)
12. Bali Mandara. (operated by PT Jasamarga Bali
Tol)

Composition of the Companys Board of Directors


members
Mr. Adityawarman as President Director
Mr. Hasanudin as Director
Mrs. Anggiasari Hindratmo as Director
Mr. Muh Najib Fauzan as Director
Mr. Christantio Prihambodo as Director
Mr. Achiran Pandu Djajanto as Director

6. Establishment of PT Jasamarga Kualanamu Tol


(JKT)
PT Jasamarga Kualanamu Tol (JKT) was established
on 25 November 2014, and is a subsidiary of Jasa
Marga to conduct business on Medan-KualanamuTebing Tinggi Toll Road including the funding,
technical planning, construction, operations and
maintenance of Medan-Kualanamu-Tebing Tinggi
Toll Road and other businesses in accordance with the
prevailing rules and regulations.

Composition of the Companys Board of Commissioners


members
Mr. Refly Harun as President Commissioner/
Independent Commissioner
Mr. Agus Suharyono as Commissioner
Mr. Boediarso Teguh Widodo as Commissioner
Mr. Sigit Widyawan as Independent
Commissioner
Mr. Taufik Widjojono as Commissioner
Mr. Mhammad Sapta Murti as Commissioner

Several events in 2016 resulted in significant changes


to the operation of Jasa Marga or subsidiaries. Such
significant changes are as follows:

Composition of Share Ownership

(G4-7)

To support the expansion and development of Jasa Marga, in 2007, Jasa Marga released 30% of its shares to public by
listing on Indonesia Stock Exchange with stock code: JSMR. Below is the Highlight of Share Ownership Composition per
31 December 2015.
Share Ownership Composition of JSMR (per 31 Desember 2015)
Description
Government of RI

Total
Shareholders

Total Shares
(Share)

Composition
(%)

4.760.000.000

70,00

9.325

2.040.000.000

30,00

8.128

101.038.124

1,48

Indonesia Institutions/Enterprises

83

256.409.537

3,77

Insurance

78

218.942.200

3,21

Foundation

18

9.511.700

0,14

Cooperation

Public
Government of RI
Indonesian Individual

963.481

0,01

Pension Fund

141

90.985.600

1,33

Mutual Fund

204

279.306.123

4,10

44

1.060.000

0,01

623 15,90

1.081.783.235

15,90

9.326

6.800.000.000

100,00

Foreign Investor
Individual
Foreign Institutions
TOTAL

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

45

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Organizational Structure

PRESIDENT DIRECTOR
Adityawarman

BUSINESS DEVELOPMENT
DIRECTOR
Hasanudin

COMPLIANCE AND RISK


MANAGEMENT DIRECTOR
Achiran Pandu
Djajanto

Prihambodo

INTERNAL
AUDIT

TOLL ROAD BUSINESS


DEVELOPMENT DIVISION

OPERATION MANAGEMENT
DIVISION

LEGAL AND COMPLIANCE


DIVISION

Haris Prayudi

Truly Nawangsasi

Tarull M. Hutapea

Heli Winarso

CORPORATE
SECRETARY

RELATED BUSINESS
DEVELOPMENT DIVISION

MAINTENANCE
DIVISION

RISK AND QUALITY


MANAGEMENT DIVISION

Mohammad
Sofyan

D. Hari Pratama

Reza Febriano

Nixon Sitorus

HIGHWAY AND TRAFFIC


ENGINEERING DIVISION

BRANCH OFFICES

COMMUNITY DEVELOPMENT
PROGRAM UNIT

Ayu Widya Kiswari

46

OPERATION
DIRECTOR

PT Jasa Marga (Persero) Tbk.

Prihandayani

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

HUMAN CAPITAL AND


GENERAL AFFAIRS DIRECTOR

FINANCE DIRECTOR/
INDEPENDENT DIRECTOR

Muh Najib Fauzan

Reynaldi Hermansjah

HUMAN CAPITAL STRATEGY


AND POLICY DIVISION

CORPORATE PLANNING
DIVISION

Assurance of
Occupational Health
and Safety

Community
Welfare

TOLL ROAD SUBSIDIARIES

Dedi Krisnariawan

HUMAN CAPITAL
SERVICES DIVISION

INFORMATION TECHNOLOGY
DIVISION

NON-TOLL ROAD
SUBSIDIARIES

Sastra

GENERAL AFFAIRS
DIVISION

FINANCE AND ACCOUNTING


DIVISION

Ida Bagus Kade


Yudartha

JASA MARGA DEVELOPMENT


CENTER UNIT
Irwan Prasetyo

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

47

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Vission, Mission and


Corporate Values
The formulation of Vision, Mission, and Corporate
Values was conducted by involving all related parties
including: the Board of Commissioners, Directors, and
employees, and by taking into account the interest of the
stakeholders.

Vision, Mission, and Corporate


Values have been approved by
the Board of Commissioners
and Directors through the
Decree of the Board of
Directors No. 50/KPTS/2013
dated 1 March 2013
concerning the Vision, Mission
and Corporate Values.

Vision Year 2017

VISION

To become a leading company in the


development and operation of toll
roads in Indonesia.

Vision for the year 2022


To become one of the leading
companies in Indonesia.

Vision Explanation:
The explanation of leading company is as follows:
Having relatively high financial soundness in the industry and providing long-term
investment value
Becoming market leader in the industry
Constantly making innovation in order to provide excellent quality of products and
services
Having social responsibility to the community and environment
Having qualified Management
Becoming role model in Human Capital management for other companies and being
chosen as the place for having a career by talented people

48

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

MISSION

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Accelerating Toll Road


Development
Providing Efficient and Reliable
Toll Road
Enhancing the Efficiency in
the Distribution of Goods and
Services

Mission Explanation:
The Company consciously understands its existence in performing its
business activities as toll roads developer and operator, the Company
has duties to realize the acceleration of toll road development to support
economic growth program launched by the Government. In addition,
the Company also understands that the existence of toll roads operated
by the Company needs to benefit the toll road users requiring efficient
and reliable toll roads as well as free-flowing distribution of goods and
services.

Corporate Values
Jasa Marga has set Core Values
that serves as guiding principles
in behavior and decision making.
Such values were established
on the foundation of four main
principles jointly recognized
and developed comprising of:
Trustworthy, Agile, Qualified, and
Respectful. (G4-56)

Trustworthy, Agile, Qualified


and Respectful
TRUSTWORTHY
Jasa Marga is committed to always being TRUSTWORTHY,
fair, transparent, and free from conflict of interests in
carrying out its business activities.
AGILE
Jasa Marga is AGILE in providing services to the customers
and other stakeholders by being concerned and proactive
while constantly staying prudent.
QUALIFIED
Jasa Marga is QUALIFIED in performing the duties with
the basis of competency, consistency, and innovation.
RESPECTFUL
Jasa Marga is RESPECTFUL to the stakeholders in creating
synergy to make achievements.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

49

JASA MARGA GOVERNANCE


1

Policy and Structure of Governance

Position of GMS, Board of Commissioners and Directors

Anti Corruption Policy and Gratification Handling


Program

Risk Management Implementation

Code of Ethics and Corporate Culture

Stakeholders Management

Supply Chain

Picture : Corporate Governance Activity

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Implementation of excellent
and consistent Good Corporate
Governance (GCG) is necessary in
achieving sustainable performance
growth. The GCG implementation
can improve the performance of Jasa
Marga, that enables the optimization
of the share values in the long-term
by taking into account the entire
stakeholders.
Jasa Marga understands the GCG implementation with
wide perspective as a supporting performance system
and fulfillment of compliance aspect towards some rules
and regulations. Furthermore, it is an awareness that is
implemented into culture in ethical business.
GCG development of the Company complied and adopted towards changes on the rules and regulations as
best practices of corporate governance. In implementing GCG principles, Jasa Marge refers to the Regulation of
Minister of SOEs No. PER-01/MBU/2011 dated 1 August 2011 concerning the implementation of Good Corporate
Governance in SOEs, with the latest amendment in Regulation of Minister of SOEs No. PER-09/MBU/2012 stipulated
that SOEs shall operate by upholding the GCG principles comprising of transparency, accountability, responsibility,
independency, and fairness.
Jasa Marga strives to implement GCG, both independently or supported by independent party in achieving
sustainable corporate governance.

52

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Policy And Structure of Governance

Assurance of
Occupational Health
and Safety

Community
Welfare

(G4-34)

To become a growing and highly competitive company, Jasa Marga has determined policy
and structure of Good Corporate Governance by taking into account the GCG principles in
accordance with the prevailing rules and regulations. Jasa Marga has full commitment and
consistently implement GCG by referring to the formal rules that become the foundation for the
Company in implementing GCG.
Such commitment is stated in the policies/internal guidance concerning the GCG
implementation through the decision of the Board of Directors, among others are: Code of
Corporate Governance, Code of Conduct, Conflict of Interest Guidelines, Whistleblowing System
Guidelines, Gratification Handling Guidelines, Board Manual of the Board of Commissioners and
Directors, Division of Duties and Authorities of the Board of Directors, the Board of Directors
Meeting Manual and other policies.

Board Manual

Good Corporate
Governance Guidelines

Whistleblowing
System Guidelines

Code of
Conduct

Other Policies

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

53

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

To support the effectiveness of GCG implementation, the Company has continuously implemented socialization and
internalization of GCG policies to entire Jasa Marga employees and stakeholders. This was taken to ensure that all Jasa
Marga employees are able to implement GCG as culture in daily practices.
By referring to Law No. 40 year 2007 concerning Limited Liability Company, Article 1, the governance structure of Jasa
Marga has determined the main Corporate Organ consists of General Meeting of Shareholders, Board of Commissioners
and Directors and Supporting Organ consists of Committees under the Board of Commissioners. So that the governance
structure of Jasa Marga comprising of:

General Meeting of Shareholders, to be called as GMS is the highest corporate organ in the company that has the
authority that is not granted to the Board of Directors or Commissioners within the limit stipulated in the prevailing
rules and regulations and/or Articles of Association.
Board of Commissioners is corporate organ that is collectively responsible for performing supervision in general and/
or specific in accordance with Articles of Association and giving advice to the Board of Directors, as well as ensuring
the compliance towards all rules and regulations, and supervising the GCG implementation in the Company.
The Board of Directors is the corporate organ who is authorized and fully responsible on the Companys
management for the benefit of the Company, in accordance with the Companys goals and objectives and
represent the Company, both within or outside the court in accordance with the prevailing Articles of Association.

The complete Governance Structure of Jasa Marga specifically in implementing GCG principles are as follows: (G4-34)

GMS

Legal and
Compliance
Division

- Employment
- Contract

Board of
Commissioners

Internal Audit

Directors

Risk and Quality


Management
Division

Corporate
Secretary

Risk
Management

GCG Compliance
and Capital
Market

Investor

54

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Position of GMS, Board


of Commissioners and
Directors
General Meeting of Shareholders (GMS)
General Meeting of Shareholders (GMS) is the
highest corporate organ in the GCG structure, which
has authorities that are not granted to the Board of
Commissioners or Directors within the limit stipulated
in the Articles of Association and prevailing rules and
regulations. Such authorities including the responsibility
statement appeal of the Board of Commissioners and
Directors concerning the Companys management,
amend the Articles of Association, appoint and dismiss the
Directors and members of the Board of Commissioners,
determine the division of duties and authorities on
management among the Directors and so on.
GMS in the Company is:
1. Annual General Meeting of Shareholders that is held
annually latest by 6 months after the financial year
ends.
2. Extraordinary General Meeting of Shareholders
is General Meeting of Shareholders that is held
whenever deemed necessary.
In 2015, Jasa Marga held 1 (one) time GMS, which was
Annual GMS on 18 March 2015 in Rimbawan Room 1
Gedung Manggala Wanabakti Jln. Jend. Gatot Subroto,
Senayan Jakarta Pusat 10270. The Annual GMS has gone
through the preparation and implementation process in
accordance with the Law No. 40 year 2007 concerning
Limited Liability Company Articles 81, 82, and 83 and
Decree of Bapepam-LK Chairman No. Kep-60/PM/1996
concerning GMS Planning and Implementation. The
planning and implementation process of Annual GMS
has been stated in the Companys letter that has been
submitted to Bapepam-LK and the advertisement of
Notification, Invitation and Announcement of Annual
GMS Resolutions each on 2 (two) Indonesian newspapers
published nation-wide as well as the Companys website in
Bahasa Indonesia and English.

As for the Changes in Company Board in accordance with


the provision of Article 11 paragraph 5 and Article 15
paragraph 5 of the Articles of Association, the Meeting
is valid and entitled to valid and binding decision, if
attended/represented by Shareholders of Series A
Dwiwarna and other Shareholders who represent at least
1/2 (one half) of the total shares with valid voting rights
that have been issued by the Company.

Meeting was attended by the Shareholders and/


or the authorized/vice of Shareholders representing
5,766,493,784 shares entirely including Shares Series
A Dwiwarna or constitute 84.80% of the votes from
the total shares with valid voting rights issued by the
Company until the day of meeting, ie amounted to
6,800,000,000 shares consisting of:
1 (one) Shares Series A Dwiwarna; and
6,799,999,999 (six billion, seven hundred and ninetynine million, nine hundred and ninety nine thousand,
nine hundred and ninety nine) Shares Series B.
All members of the Board of Commissioners (which
one member is the Audit Committee Chairman) and
all members of the Board of Directors at the time of
the Annual GMS present at the Annual GMS that its
implementation is supported by the Legal Consultant,
Notary and Securities Administration Bureau (BAE). In
addition, the Public Accounting Firm audited the Financial
Statements of the Company and Subsidiaries as well as
the Financial Report of Partnership and Environmental
Development Program both fiscal year 2014 and fiscal
year 2015 are also present in the Annual GMS.

Annual GMS is attended by the members of the Board


of Commissioners, (which one member is the Audit
Committee Chairman) and the Board of Directors
and Shareholders of Series A Dwiwarna and other
Shareholders who represent at least 2/3 (two thirds) of
the total shares with valid voting rights that have been
issued by the Company in terms of decision making to the
Articles of Association Amendment in accordance with
Article 27 paragraph 1 of the Articles of Association of the
Company.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

55

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Board of Commissioners
The Board of Commissioners is a corporate organ who is
responsible collectively to supervise and provide advice
to the Board of Directors and ensure the compliance
towards all rules and regulation, and supervise the GCG
implementation in all levels or organization levels. The
Board of Commissioners in primus inter pares is chaired
and coordinated by the President Commissioner. Each
member of the Board of Commissioners has same position
in implementing its duties. The members of the Board of
Commissioners are appointed and dismissed by GMS.
The Board of Commissioners responsibility to GMS is
part of the accountability, supervision and counseling on
the Companys management conducted by the Board of
Directors in implementing Good Corporate Governance
principles.
In implementing his duties, the Board of Commissioners
is referring to the Board Manual for the Board of
Commissionersmembers of PT Jasa Marga (Persero) Tbk
in Chapter II on Board of Commissioners as follows:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.

56

Duties of the Board of Commissioners


Responsibilities of the Board of Commissioners
Authorities of the Board of Commissioners
Rights of the Board of Commissioners
Requirements of the Board of Commissioners
Membership of the Board of Commissioners
Independent Commissioner
Committees of the Board of Commissioners
Secretary of the Board of Commissioners
Introduction and Capabilities Enhancement Program
Profession Ethics of the Board of Commissioners
Meeting of the Board of Commissioners
Supervisory Function of the Board of Commissioners
Performance and Reporting of the Board of
Commissioners

PT Jasa Marga (Persero) Tbk.

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

In accordance with the duties division of the Board of


Commissioners members as stipulated in the Decision
Letter of the Board of Commissioners of PT Jasa Marga
(Persero) on the duties of the Board of Commissioners as
follows:
1. Supervising the management of policy of the
Company that carried out by the Board of Directors
as well as providing advice to the Board of Directors
in managing the Company, including the Companys
Long-Term Plan, Implementation on Work Plan
and Budget of the Company, the provisions of the
Articles of Association and GMS resolutions and the
prevailing legislations.
2. Providing advice to the Board of Directors in
managing the Company to implement GCG
consistently and have high morale in the attempt and
act in accordance with the provisions of the Articles
of Association and the prevailing legislation.

In carrying out the main duties, the Board of


Commissioners:
1. Comply with the provisions of the Articles of
Association, GMS resolutions and the prevailing
legislations.
2. Taking into account the interests of the Company
and in accordance with the purposes and objectives
of the Company and is not intended for the benefit of
particular parties and groups.
3. Has a good willingness, integrity, professional,
prudent, responsible and apply the GCG principles.
4. Maintain the confidentiality of data and/or the
information of the Company.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Composition and Meeting Attendance of the Board of Commissioners


Until the end of 31 December 2015, the composition of the Board of Commissioners of Jasa Marga was 6
(six) people, with 2 (two) people as Independent Commissioner and 4 (four) people as Commissioner who
represent Controlling Shareholders (Government of Republic of Indonesia).
Until the closing of the Annual GMS Fiscal Year 2014 held on 18 March 2015, the Board of Commissioners
consist of 6 (six) people with the following composition:
Board of Commissioners of Jasa Marga Until 18 March 2015
Name

Position

Representative of
Shareholders

Legal Base for Appointment

Agoes Widjanarko

President Commissioner

Resolution of Extraordinary GMS on


January 30 2012

The State of Republic of


Indonesia

Mayjen. (Purn.) Samsoedin

Independent Commissioner

Resolution of Extraordinary GMS on


January 30 2012

Independent

Irjen. Polisi (Purn.) Michael


Dendron Primanto

Independent Commissioner

Resolution of Extraordinary GMS on


January 30 2012

Independent

Ibnu Purna

Commissioner

Resolution of Extraordinary GMS on


January 30 2012

The State of Republic of


Indonesia

Akhmad Syakhroza

Commissioner

Resolution of Extraordinary GMS on


January 30 2012

The State of Republic of


Indonesia

Boediarso Teguh Widodo

Commissioner

Resolution of Annual GMS on 11 March


2013

The State of Republic of


Indonesia

Board of Commissioners of Jasa Marga Based On Annual Gms Resolution On 18 March 2015
Name

Position

Legal Base for Appointment

Representative of
Shareholders

Refly Harun

President Commissioner/
Independent Commissioner

Resolution of Annual GMS on 18


March 2015

Independent

Akhmad Syakhroza

Commissioner

Resolution of Extraordinary GMS on


tanggal 30 January 2012

The State of Republic of


Indonesia

Boediarso Teguh Widodo

Commissioner

Resolution of Annual GMS on 11


March 2013

The State of Republic of


Indonesia

Taufik Widjoyono

Commissioner

Resolution of Annual GMS on 18


March 2015

The State of Republic of


Indonesia

Hambra

Commissioner

Resolution of Annual GMS on 18


March 2015

The State of Republic of


Indonesia

Sigit Widyawan

Independent Commissioner

Resolution of Annual GMS on 18


March 2015

Independent

During 2015, the Board of Commissioners regularly hold meetings, both internal meeting of the Board of
Commissioners and joint meetings of the Board of Commissioners with the Directors.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

57

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Meeting Attendance of the Board of Commissioners 2015


Name

Position

Number of
Meetings
Can Be Attended

Number of
Meetings
Attended

Percentage
Attendance (%)

Refly Harun *

President Commissioner/
Independent Commissioner

14

13

93

Akhmad Syakhroza

Commissioner

16

15

94

Boediarso Teguh Widodo

Commissioner

16

10

63

Taufik Widjoyono *

Commissioner

14

11

79

Hambra *

Commissioner

14

64

Sigit Widyawan *

Independent Commissioner

14

13

93

Agoes Widjanarko **

President Commissioner

100

Ibnu Purna **

Commissioner

100

Mayjen. (Purn.) Samsoedin **

Independent Commissioner

100

Irjen. Polisi (Purn.) Michael


Dendron Primanto **

Independent Commissioner

100

* Become member of Board of Commissioners of Jasa Marga since 18 March 2015


** No longer member of BOC of Jasa Marga since 18 March 2015

To support the implementation of supervisory duties, the Board of Commissioners is assisted by the Committees
established and who are responsible to the Board of Commissioners. The Committees are the Audit Committee and
Investment and Business Risk Committee.

Changes on the Board of Commissioners and Directors


In 2015 there was change in the composition of the Board of Commissioners. Inauguration of the dismissal and the
appointment of the Board of Commissioners conducted by the resolutions of GMS through the mechanism of voting.
Based on the Minutes of the Annual General Meeting of Shareholders No. 38 dated 18 March, 2015, there was
inauguration of the dismissal of Agoes Widjanarko, Ibnu Purna Muchtar, Samsoedin, and Michael Dendron Primanto
and the appointment of 4 (four) members of the Board of Commissioners is Refly Harun, Sigit Widyawan, Taufik
Widjoyono, and Hambra proposed by the Shareholders of Series A Dwiwarna in accordance with the Decree of the
Minister of SOEs as Shareholders of Series A Dwiwarna No. SR-125/MBU/2015 on the Composition Changes of the
Board of Commissioners of PT Jasa Marga (Persero) Tbk. after an assessment of the professionalism and integrity
of the candidates for the Board of Commissioners concerned with regard to the interests of Minority Shareholders
appropriately, to ensure the supervisory competence in the field of business of the Company. The four members of the
new Board of Commissioners complete the diversity of experience and understanding of the business activities of the
Company engaged in the toll road.

Audit Committee
The Committee established by the Board of Commissioners to assist the Board of Commissioners to fulfill its duties and
responsibilities in assessing the effectiveness of internal control systems, the effectiveness of the duty implementation of
external and internal auditors, as well as in reviewing and approving all of the information and proposals prepared and
submitted by other parties such as the Financial and Non-Financial Statements, as well as the Companys Annual Report.

58

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

The Companys Audit Committee was established through the Decision of the Board
of Commissioners that consists of 1 (one) Committee Chairman as well as member
and 2 (two) Committees members. In implementing its duties, the Audit Committee is
responsible to the Board of Commissioners.
Audit Committee of Company in 2015 was assigned by Decree of the Board of
Commissioners No. KEP-022/I/2014 dated 30 January 2014 regarding the Reassignment of
Chairman and Member of Audit Committee of PT Jasa Marga (Persero) Tbk. Based on the
Decree, the membership composition of Audit Committee of the Company is as follows:
Composition of Audit Committee of Jasa Marga before Annual GMS 2015
Irjen. Polisi (Purn.) Drs. Michael Dendron Primanto, SH., MH.

Chairman and member Independent Commissioner

Agita Widjajanto

Member Technical Aspect Expert

Rustam Wahyudi

Member Expert of Administration and Financial Aspect

Related to the replacement and appointment of a new Independent Member of the Board
of Commissioners based on the resolutions of the Annual GMS for the Financial Year 2014
which was held on 18 March 2015, the composition of the Audit Committee in 2015 was
changed and reassigned with the Decree of the Board of Commissioners No. KEP-066/
IV/2015 dated 24 April 2015 on the Replacement of Chairman and Appointment as
Member of the Audit Committee of PT Jasa Marga (Persero) Tbk. Based on the decree, the
Audit Committee is as follows:
Sigit Widyawan

Chairman and member Independent Commissioner

Agita Widjajanto

Member Technical Aspect Expert

Rustam Wahyudi

Member Expert of Administration and Financial Aspect

The Audit Committee responsibility to the Board of Commissioners is part of the


supervisory accountability commitment on the company management in implementing
the GCG principles. The duties and responsibilities of the Audit Committee are stated in the
Audit Committee Charter that was legalized in the Decision of the Board of Commissioners
No. Kep-0038/III/2013 dated 11 March 2013 concerning the Changes on the Audit
Committee Charter of PT Jasa Marga (Persero) Tbk.
Based on the Audit Committee Charter, the duties and responsibilities of Audit Committee
is to help the Board of Commissioners:
1.
2.
3.

To ensure the effectiveness of internal control system and effectivity of duties


implementation of external and internal auditor.
To assess the activity implementation and the audit result that will be carried out by
the Internal Audit and external auditor.
To give recommendation concerning the improvement on the management control
system and its implementation.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

59

Sustainability
Performance
Highlight

4.

5.

6.

7.

Sustainability
Performance 2015

Event, Award &


Certification

To ensure the existence of excellent review proceures


of all information disclosed by the Company,
including periodic financial statement, projection/
financial prognosis and others financial information
submitted to the shareholders.
To ensure the compliance of procedures of excellent
review on the carrying out the Companys activities
in accordance with the prevailing Standard Operating
Procedures.
To give opinions to the Board of Commissioners
regarding the report or other matters submitted
by the Board of Directors to the Board of
Commissioners.
To identify issues requiring attention from the Board
of Commissioners, and undertake other duties related
to the duties of the Board of Commissioners.

Nomination, Remuneration and Risk


Committee
The formation of the Nomination, Remuneration and
Risk Committee (KNRR) of Company established under
Decision of the Board of Commissioners No. KEP-063/
IV/2015 dated 20 April 2015. The appointment of
members of the Nomination, Remuneration and Risk
Committee established by the Decision of the Board
of Commissioners No. KEP-065/IV/2015 dated 24 April
2015. The dismissal of members of the Nomination,
Remuneration and Risk Committee can be done if the
concerned ended the membership period and by decision
of the Board of Commissioners, dismissed because does
not meet the performance set and/or incompetent in
running the duties.

Member

Eduard T. Pauner

Member

PT Jasa Marga (Persero) Tbk.

Chairman

Akhmad Syakhroza

Member

Nasikin Ahsanto

Member

Eduard T. Pauner

Member

KNRR responsible to the Board of Commissioners and


assist the Board of Commissioners in implementing
their duties so that the Companys management can
run efficiently and effectively through the system and
competent and independent supervision.
The duties and responsibilities of KNRR set out in the
Charter of the Nomination, Remuneration and Risk
Committee. Based on the Charter of the Nomination,
Remuneration and Risk Committee, the duties and
responsibilities of KNRR are as follows:

Function of Nomination
1.

3.

Nasikin Ahsanto

Refly Harun

All Members of the Nomination, Remuneration and Risk


Committee of Jasa Maga have the integrity, competence
and good reputation.

The KNRR Composition of Jasa Marga from 7 December


2015
Chairman

About Sustainability
Report 2015

The KNRR Composition of Jasa Marga up to 7 December


2015

2.

Akhmad Syakhroza

Remarks from
President Director

Based on the Decision of the Board of Commissioners, the


membership of KNRR shall be as follows:

KNRR consists of 1 (one) of the Chairman of the


Committee and also a member and 2 (two) members of
the Committee.

Related to the Financial Services Authority Regulation No.


34/POJK.04/2014 which requires the Chairman of KNRR
from the Independent Commissioner, then as a form of
compliance with these regulations, based on the Decision
of the Board of Commissioners of Jasa Marga No. KEP160a/XII/2015 dated 7 December 2015 made changes to
the composition of KNRR so that KNRR consists of 1 (one)
of the Committee Chairman and member, of 1 (one) Vice
Chairman of the Committee who is also a member and 2
(two) members of Committee.

60

Remarks from
President
Commissioner

4.

5.

6.

Giving recommendation to the Board of


Commissioners in the determination of the
membership/composition of the Board of Directors
position.
Giving recommendation to the Board of
Commissioners in order to formulate policies, criteria
and/or requirements needed in the process of
nomination of candidates for the Board of Directors.
Giving recommendation to the Board of
Commissioners in monitoring and evaluating the
criteria determination used by the Board of Directors
to evaluate the performance of members of the
Board of Directors.
Assisting the Board of Commissioners in monitoring
and evaluation of the results of the performance
assessment of each Director based on benchmarks
that has been developed as an evaluation.
Giving recommendation to the Board of
Commissioners regarding the capacity building
program of Directors, as well as monitoring and
evaluation of program effectiveness.
In carrying out the function of Nomination abovementioned, the Committee shall:
a. Develop a Working Manual of Nomination
Committee.
b. Monitor and evaluate the policies and criteria

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

c.

d.

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

for the nomination of Directors.


Monitor and evaluate the results of the
performance assessment of each Director to
assist the implementation of the performance
evaluation of the Board of Directors.
Monitor and evaluate the effectiveness of
the implementation of the capacity building
program of each Director.

2.

3.

Function of Remuneration
1.

2.

3.

4.

5.

6.

7.

Giving recommendation to the Board of


Commissioners in the establishment of structures,
policies and amount of remuneration for the Board of
Directors.
Giving recommendation to the Board of
Commissioners in order to establish the amount of
remuneration for the Board of Directors.
Assisting the Board of Commissioners in its
monitoring and evaluation of the suitability of the
remuneration received by the workload and work
responsibilities of each Board of Directors.
In carrying out the function of the Remuneration, the
Committee shall:
a. Develop a Working Manual of Remuneration
Committee.
b. Review the structure, policies, and amount of
Remuneration for the Board of Directors.
c. Monitor and evaluate the conformity of
remuneration received with the workload and
responsibilities of each Director.
Remuneration Structure may include salary,
honorarium, incentives and/or allowances that are
fixed and/variable
Analyze the composition, policies, and the amount of
remuneration shall consider:
a. Remuneration implemented in accordance with
the business activities and business scale of
Issuer or similar Public Company in its industry.
b. Duties, responsibilities, authority of the Board of
Directors.
c. Establish the performance target or performance
of each Director.
d. The balance between the fixed and variable
benefit.
The structure, policies, and the amount of the
Remuneration shall be evaluated by Committee at
least 1 (one) year.

Function of Risk
1.

Giving advice and recommendation to the Board of


Commissioners on policy and investment strategies
in the business of toll and non-toll roads, as well as
for the preparation of the Companys Long Term Plan

Sustainability Report 2015

4.

5.

6.

7.

8.

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

(RJPP)
Delivering the review of the realization of investment
plan of the Company which are included in the
Companys RJPP and RKAP for the Board of
Commissioners as suggestions, recommendations
and opinions of the Board of Commissioners to the
Board of Directors in reviewing RKAP and RJPP.
Delivering the review of the investment plan
submitted to the Board of Directors to the Board
of Commissioners, as inputs in providing advice,
recommendations, opinions and approval of the
Board of Commissioners to the Board of Directors in
the new investment.
Delivering the review of the Companys risk
management, which includes a variety of risks
faced by the Company, systems and strategies, as
well as the Companys risk management policy,
the Companys internal control, including policies,
methodologies and infrastructure, in cooperation
with the Division of Risk & Quality Management
Delivering the review of a various risk assessment
models used by the Company and implementation
of risk management, as inputs to the Board of
Commissioners in providing advice and opinions to
the Board of Directors for further improvement.
Monitoring and communicating the results
of the comformity evaluation of policies and
implementation of the Companys risk management,
as well as various potential risks faced by the
Company, as inputs to the Board of Commissioners
in providing advice and opinions to the Board
of Directors to review and improve policies and
implementation of the Companys risk management
and risk mitigation policies.
Preparing documents, information, material, analysis
and studies related to the implementation of
investment and risk management, as the material
of the Board of Commissioners in providing
recommendations, advice and opinions to the
Board of Directors in order to reduce and/or prevent
the Company from the cost overrun and improve
efficiency and effectiveness in toll road and non-toll
road investment.
Reviewing the feasibility of road toll and nontoll investment as well as the risks, related to the
accuracy of the traffic volume projection, land
acquisition, project financing and appropriate use of
technology and innovation and value engineering as
inputs to the Board of Commissioners in providing
advice and opinions to the Board of Directors prior to
toll road and non-toll road investment.

PT Jasa Marga (Persero) Tbk.

61

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Board of Directors
The Board of Directors is a corporate organ that is in
charge and responsible collectively to manage the
Company and implement GCG to all levels of organization.
In undertaking its duties, the Board of Directors is
responsible to the GMS. The responsibility of the Board of
Directors to GMS is part of the companys management
accountability commitment in accordance with the GCG
principles. The members of the Board of Directors are
appointed and dismissed by the General Meeting of
Shareholders (GMS)
The members of the Board of Directors are appointed and
dismissed by the General Meeting of Shareholders (GMS),
in which GMS shall be attended by the Shareholders of
Dwiwarna Series A and GMS resolutions are approved by
the Shareholders of Dwiwarna Series A.
In undertaking its duties and responsibilities, the Board of
Directors is referring tp the Articles of Association or the
internal provisions and prevailing rules and regulations.
The main duties of the Board of Directors are to:
Lead and manage the Company in accordance with
the Companys goals and objectives and always
strives to improve the Companys effieciency and
effectiveness.
Control, mantain and manage the Companys assets.
The Board of Directors is referring to the Work Guidelines
for the Board of Commissioners and Directors (Board
Manual). Board Manual comprises guidelines on work
procedures for the Board of Commissioners and Directors
and explanation on stages of activities in manners
that are well-structures, systematic, easily understood,
applicable consistently, and serving as reference for the
Board of Commissioners and Directors in carrying out
each of their duties.

Remarks from
President Director

About Sustainability
Report 2015

The setting of the Board Manual related to the Board


of Directors contained in Chapter III on the Board of
Directors managing the following matters:
1. Duties of the Board of Directors
2. Responsibilities of the Board of Directors
3. Authorities of the Board of Directors
4. Rights of the Board of Directors
5. Requirements of the Board of Directors
6. Membership of the Board of Directors
7. Introduction and Capability Enhancement Program
8. Profession Ethic of the Board of Directors
9. Meeting of the Board of Directors
10. Performance Evaluation of the Board of Directors
11. Corporate Secretary
12. Internal Audit
To be inline with the Companys vision and mission, job
description of the duties of the Board of Directors is
carried out. The results of job description of the duties of
the Board of Directors are defined in the Decision of the
Board of Directors No. 70/KPTS/2015 dated 1 April 2015
on the Division of Duties and Authorities of the Board of
Directors of PT Jasa Marga (Persero) Tbk juncto No. 71/
KPTS/2015 dated 1 April 2015 on Position Determination
of the Members of the Board of Directors in addition to
President Director in accordance with the Job Description
of the Duties and Authorities of the Board of Directors.
Job description of the Board of Directors in 2015 refer to
the job description of the Board of Directors conducted in
2014. The job descriptions of the Board of Directors are as
follows:
1. President Director
2. Operation Director
3. Business Development Director
4. Finance Director
5. Human Resources and General Affairs Director
6. Compliance and Risk Management Director

Composition of the Board of Directors


All members of the Companys Board of Directors have
fulfilled the prevailing formal and material requirements.
The formal requirement is general and in accordance with
the prevailing rules and regulations. The composition
of the Companys Board of Directors consists of 5 (five)
people, 1 (one) President Director and 4 (four) Directors.

62

PT Jasa Marga (Persero) Tbk.

Company
Profile

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Composition of the Board of Directors of Jasa Marga until 18 March 2015


Name

Position

Basis of Appointment

Adityawarman

President Director

Resolution of Extraordinary GMS on 30 January 2012

Hasanudin

Operation Director

Resolution of Extraordinary GMS on 30 January 2012

Abdul Hadi Hs.

Business Development
Director

Resolution of Extraordinary GMS on 30 January 2012

Reynaldi Hermansjah

Finance Director

Resolution of Extraordinary GMS on 30 January 2012

Muh Najib Fauzan

Human Capital and General Affairs


Director

Resolution of Extraordinary GMS on 30 January 2012

Appoinment of Independent Director and Addition of Nomenclature


Directorate
The resolutions of Annual General Meeting of Shareholders (AGMS) dated 18 March 2015,
concerning the dismissal/appointment of the Board of Directors members, addition of
nomenclature of the Board of Directors structure and members determination of the
Companys Board of Directors. Based on that decision, GMS has appointed 1 (one) member
of Independent Director, add the nomenclature of Risk and Compliance Director in the
structure and appoint the new members of the Companys Board of Directors.
Composition of the Board of Directors of Jasa Marga Based on Annual GMS 2015
Name

Position

Basis of Appointment

Adityawarman

President Director

Resolution of Extraordinary GMS on 30 January 2012

Christantio Prihambodo

Director

Resolution of Annual GMS on 18 March 2015

Hasanudin

Director

Resolution of Extraordinary GMS on 30 January 2012

Reynaldi Hermansjah

Director/Independent Director

Resolution of Extraordinary GMS on 30 January 2012

Muh Najib Fauzan

Director

Resolution of Extraordinary GMS on 30 January 2012

Achiran Pandu Djajanto

Director

Resolution of Annual GMS on 18 March 2015

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

63

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Meeting Attendance of the Board of Directors


During 2015, the Board of Directors conducted 47 times internal meetings of the Board of
Directors.
Recapitulation Attendance of The Board Directors In The Meeting of The Board of
Directors 2015

No.

Name

Position

Total Attended
Meetings

Percentage

1.

Adityawarman

Direktur Utama

47

100

2.

Christantio Prihambodo *

Direktur Operasi

36

100

3.

Hasanudin

Direktur Pengembangan Usaha

47

96

4.

Reynaldi Hermansjah

Direktur Keuangan

47

94

5.

Muh Najib Fauzan

Direktur SDM dan Umum

47

94

6.

Achiran Pandu Djajanto *

Direktur Kepatuhan dan Manajemen Risiko

36

32

7.

Abdul Hadi Hs. **

Direktur Pengembangan Usaha

100

Average

96

* Become the Board of Directors member of Jasa Marga since 18 Maarch 2015
** Quit as the Board of Directors member of Jasa Marga since 22 January 2015
Note:

Absenteeism of the Board of Directors members in the meeting was caused by on leave duty of the members
outside the town or attended important event/meeting that can not be represented.

Difference in Number of Meetings Attended is due to the difference between the period of position as the Board of
Directors member.

64

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Anti Corruption Policy and


Gratification Handling Program
Jasa Marga has high commitment in preventing and eradicating corruption,
this is as part of the awareness that corruption becomes the starting point of
business failure disaster for corporate. Commitment on the corruption prevention
and eradiction is stated in the anti corruption policy and gratification handling,
as in the Decision of the Board of Directors of PT Jasa Marga (Persero) Tbk. No.
183/KPTS/2014 dated 22 October 2014 concerning the Gratification Handling
Guidelines of PT Jasa Marga (Persero) Tbk. To support the effectiveness of the
commitment implementation on anti corruption and gratification handling
program, the Company has implemented the gratification handling program
together with the Corruption Eradication Commission (KPK). (G4-DMA)

Sosialization concerning with the Companys policy


on the corruption prevention and management
is implemented and improved continuously to all
employees of Jasa Marga through various channels
or internal media among others are: special training
concerning sosialization of Code of Conduct and
Gratification handling program policy, sosialization of
LHKPN reporting policy, socialization of Whistleblowing
System Guidelines, general internal training concerning
the employees competency development, internal
communication media such as magazine (Berita Jalan
Tol and Info Tol), intranet. Meanwhile the socialization
of anti corruption policy and gratification handling
program to external aprties (stakeholders) is conducted
through the Companys website www.jasamarga.co.id,
advertisement of gratification prohibition in mass media,
mail delivery concerning the prohibition in giving any gifts
(gratification). (G4-SO4)

As part of the support for the prevention and repression of corruption, Jasa
Marga has undertaken various initiatives of GCG implementation, whether
conducted independently or assisted by independent parties in achieving
sustainable corporate governance.

Activities of Jasa Marga Gratification Handling Program


Implementation
1. Socialization and Internalization of GCG.
The activities are socialization of GCG for new employees, giving the GCG
material in Toll Road Project Management Training and socialization of
GCG in the Companys various media, as well as participating in relevant
exhibitions related to GCG (Anti-Corruption Day) organized by KPK.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

65

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

2. Gratification Handling Implementation.


Continuing cooperation with KPK as a commitment of Gratification Handling Program in 2013, Jasa Marga
implement Gratification handling program in accordance with the schedule of commitments that have been
submitted to KPK in 2015 as follows:
a. Socialization of Gratification held at the Head Office and All Branch Offices
b. Dropbox provision for reporting of gratification reception in the Head Office and all Branch Offices.
c. Provision of GCG Internal Portal including for reporting of Gratification reception and Gratification socialization of
Employees of Jasa Marga.
d. Circular of Gratification Prohibition for the Companys internal and Advertisement of Gratification Prohibition in Print Media
as well as Companys website
e. Reporting of Gratification reception in feast day.

66

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Whistleblowing System
The Company is committed to make sure the business
management activities are carried out with prudence and
based on the principles of Good Corporate Governance
(GCG) and continues to work on improving GCG practices
that has been implemented.
In line with the Companys commitment to the prevention
of corruption and gratification handling, Jasa Marga has
provided a platform or media to prevent actions of Jasa
Marga employees indicated as part of the violation to
the internal rules and prevailing rules and regulations.
The reporting media on the violation actions is stated in
the Decision of the Board of Directors of PT Jasa Marga
(Persero) Tbk. No. 09/KPTS/2013 dated 16 January 2013
concerning the Whistleblowing System Guidelines of PT
Jasa Marga (Persero) Tbk.
Whistleblowing System is a system that manages
reporting/disclosures of illegal conducts, and unethical/
improper conducts in confidential, anonymous and
independent manners to be used in optimizing the roles

Sustainability Report 2015

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

of Jasa Marga employees and other parties in revealing


misconducts that occur in the Company.
To ensure the effectiveness of such system, the
management of Whistleblowing System is implemented
together with the independent and experienced external
parties. The Whistleblowing management team evaluate
on the Whistleblowing System management in the
Company. This is implemented to provide guarantee
on confidentiality and security of the reported on the
misconducts allegation. With the Whistleblowing system
policy, the Company also provides space to all parties,
both internal and external (stakeholders), to contribute in
preventing and decreasing the violations that harms the
interests of all parties.
To strengthen implementation of GCG, the Company
has been actively socialized Whistleblowing
System implementation, Commitment of Integrity
Pact and Gratification Handling Program.

PT Jasa Marga (Persero) Tbk.

67

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Risk Management
Implementation
The Companys business concerning the toll road business
management, is a big investment with long term return
and has high uncertainty during its development and
operations period. With such business characteristics, the
Company realizes that the toll road management business
is inseparable with the risks that might rise, so it needs
professional risk management. The main function of risk
management is to identify all key risks, measure these
risks and manage the risk management system.
Jasa Marga defined risk as the possibility of corporate
loss, that was caused by the internal or external factors
that negatively affect the achievement of the corporate
goals. The Corporate goals in managing the financial
risk is to achieve proper balance between risk and return
and minimize the effects caused by the decreasing
performance of the Company both from the financial and
operations. In accordance with its business characteristics,
Jasa Marga takes high attention to the main risks that
are divided into four risks including: 1.) Development Risk;
2.) Operation Risk; 3.) Financial Risk; 4.) Human Resources
and Other Risks.

To support the effectiveness of risk management


implementation, Jasa Marga has prepared some
procedures including: a) Risk Management Procedure (PK/
PR/01-BMMR); b) RPR and PPR Preparation Procedure
(PK/PR/02-BMMR); c) Monitoring Risk Mitigation
Implementation Procedure (PK/PR/03-BMMR); d)
Corporate Risk Profile Preparation Procedure (PK/PR/04BMMR); e) Documentation and Reporting Procedure (PK/
PR/05-BMMR); f) Risk Event Evaluation Procedure (PK/
PR/06-BMMR); and g) Risk Register Preparation Procedure
(PK/PR/07-BMMR).
Initiatives to guarantee the risk management that is
systematic, integrated and with high quality, Jasa Marga
has prepared roadmap of risk management system
development as guideline for all organization level and
ensure the achievement of long term development
goal. In accordance with the implementation of risk
management and prudence principles, Jasa Marga did
not charged of monetary or non-monetary fines in 2015.
(G4-S08)

Since 2007, Jasa Marga started the implementation


of Risk Management system with the basis of AS/
NZS 4360:1999 standard, which was decided by
Decision of the Board of Directors No. 139/KPTS/2007
on Risk Management Manual. With the issuance of
ISO 31000:2009 on 31 October 2009, Jasa Marga
conducted management review to amend the guidelines
on implementation of risk management with the
new standard of Enterprise Risk Management (ERM)
orientation by issuing the Decision of the Board of
Directors No. 129.2/KPTS/2010 concerning the Risk
Management Policy and Risk Management Manual in PT
Jasa Marga (Persero) Tbk.

68

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Code of Ethics and


Corporates Cultures

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

(G4-56)

Code of Ethics
Good relationship with stakeholders and improvement
in values of Shareholders in the long term can only be
achieved through business integrity in every business
activities of the Company. Therefore, Jasa Marga has
stipulated some policies concerning the corporate ethics
in interacting and running the business. Jasa Marga strives
to implement the best ethics standard in undertaking its
business activities in accordance with its Vision, Mission,
and culture owned through the implementation of
Business Ethics and Work Ethics.(G4-56)
The Company has Code of Conduct that comprises of
Business Ethics and Work Ethics since 2010 as basis in
undertaking duties for all levels of Management and Jasa
Marga employees. As part of the Companys commitment
in improving the quality of GCG implementation, Jasa
Marga has revised and renew the Code of Conduct,
through the decision of the Board of Directors No. 175/
KPTS/2013 dated 17 December 2013 concerning Code of
Conduct.
Code of Conduct of the Company is applied to all Jasa
Marga employees, subsidiaries and affiliated under the
control, shareholders (investor) and all stakeholders or
business partners who conduct business transations with
Jasa Marga and also serves as the basis in the decision
making process.

training program, seminar and signation of integrity pact


to comply to articles of Code of Conduct by all employees
of Jasa Marga that is renewed every beginning of the year,
some media owned by the Company, including through
information technology that can be accessed by all
employees easily every time. Socialization Media of Code
of Conduct are through:




Website
Pocket book
Banner
Buletin
Commitment statement that is signed together,
duplicated and framed as well as distributed to all
Work Units and Branches
Jingle
Advertisement in the newspaper

Every employees of Jasa Marga has signed the integrity


pact as part of the commitment on GCG implementation
in the Companys operations. The percentage of
commitment of code of conduct by the employees of Jasa
Marga is 100%.
Enforcement of the Code of Conduct in relation to the
stakeholders of the Company as follows:

Socialization of Code of Conduct is carried out through


some structured ways, including: organizing special

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

69

Sustainability
Performance
Highlight

70

Sustainability
Performance 2015

PT Jasa Marga (Persero) Tbk.

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Corporate Culture
The practice of good corporate governance will be successfully implemented if it is supported by
a strong corporate culture. This, because the Corporate Culture is the values and philosophies that
have been agreed and believed by all employees and the Companys management as a basis and
reference for Jasa Marga in achieving the goals of Companys establishment.
Cultural internalization approach is done through intervention at all three aspects, namely leadership,
systems and employees. With this approach, culture of Jasa Marga in addition to written policies
and procedures, has also become a discipline (soft skills) practiced by the Board of Commissioners,
Directors and employees in the implementation of their daily work.
The Company developed corporate culture through implementation of Jasa Marga Values that is
conducted in planned so that all employees can actualize behavior that is based on the values as
follows:
Value

definition

description

Distribution and socialization of values are conducted through internal and external website of the
Company, slideshow of values in every training or meeting, banner display in strategic places in the
Company. Initiatives have been taken by the Company concerning with the socialization of Corporate
Values (Corporate Culture as follows:
1. Obligation to state Corporate Values in the procurement document in the Company and when
conducting aanwijzing (briefing meeting).
2. Evaluate the Corporate Vision, Mission, and Values to all work units and branches, Evaluation
covers the evaluation of understanding towards Vision, Mission and Values as well as evaluation
towards socialization effectiveness of Vision, Mission and Values.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

71

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Stakeholders
Management
Jasa Marga realizes the existence of stakeholders as
having influence and be influenced by the achievement
of Companys objectives, as well as have different
expectations and interests in every operation area. The
Company hopes with interaction and positive relationship
can provide mutual benefit between the Company and
stakeholders to achieve business success in long term.
Therefore, Jasa Marga then prepared the relationship
and engagement framework of stakeholders in the
management of the Company. The Company strives to
identify various stakeholders and group it into 8 groups of
stakeholders, as follows:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Shareholders,
Creditor,
Government, both Central or Region, including
Institution within,
Employees,
Customers/Toll Road Users,
Competitors,
Business Partners/Supplierrs/Contractors,
Public Community and institutions,
Mass Media

influence, legitimate, issues and depth of interest level


of stakeholders towards the Company. The analysis unit
used is the institution or group who has been defined as
stakeholders.
Jasa Marga continuously assist the relationship with
stakeholders, including the internal and external of the
Company. It is conducted to ensure that the Company
can acknowledge the expectation and latest interest of
the stakeholders, then strive to make it in line with its work
programs according to the dynamics occurred.
From several interaction activities with stekaholders,
Jasa Marga then realized the relationship and assistance
pattern with each stakeholders in accordance with
relevant topics. The assistance pattern is adjusted with
each characteristic of stakeholders, and also with the
assistance frequency. The relationship and assistance
pattern is provided in the table below.

Stakeholders identification analysis is conducted through


focus group discussion (FGD) method, in depth interview,
observation and literature study to analyze strength,

72

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Relationship and Assistance with Stakeholders (G4-24) (G4-25) (G4-26) (G4-27)


Stakeholders

Identification
Base

Main Topic

Stakeholders Expectation

Interaction Approach

Customers

Dependency

Customer complain
management
Customer service
center

Maintained toll road quality.


Equipment and safety for toll road
users.
Fast response when accident occured.
Services exceed expectation.

Information availability of traffic


condition to customers.
Realization of maintenance and
improvement program of roads
regularly.
Services access facility to
customers and
Organize customers gathering
activities.

Shareholders and
Investors

Responsibility,
Influence

Responsibility of
the Companys
performance during
one year
Report of operations,
financial and social
performances of the
Company.

Maintain and improve the


investment value through Companys
performance improvement.
Fulfillment of the shareholders rights,
both majority or minority.
Information disclosure for substantial
matters and clarity on business
development direction.
Respecting the rights of shareholers
in accordance with the prevailing
Laws, Rules, Articles of Association.

GMS
Investor road shows
Investor gathering
Project visit
Public Expose

Government/
Regulator

Influence

Payment of the
Companys obligations
to the State.
Discussion and input
concerning program
and activity plan of the
Company.

Maintain good and constructive


relationship with regulator.
Jasa Marga and all employees
are obedient and comply with the
prevailing laws and regulations.
Positive contribution to the
surrounding community.
Fulfillment of LKHPN requirements.
Fulfillment of regular report to
regulator including to BPJT (Toll Road
Regulator Authority).

Bipartit meeting of central or


regional government.
House of Representative
Hearings
Project visit to project site.
Fulfillment of obligation on tax
payment, retribution and other
non tax state Revenue (PNPB) in
accordance with the prevailing
rules and regulations.

Employees

Dependency

Work agreement
between the
Companys
management with
employees
Employment matters
settlement
Opportunity for
competency
improvement and
career

Clarity of rights and obligations.


Distribution of remuneration package
in accordance with performance.
Equality in career development and
remuneration.
Guarantee of security, health, and
occupational safety.
Convenience of work environment.

Preparation and establishment


of Collective Bargaining
Agreement (PKB) through
dialogue with Employee Union..
Regular meeting between
employees and the Companys
management as direct dialogue
forum.
Development of employees
competency and preparing the
professional management/
Companys leader.
Imposing HR management
system and performance based
incentive system.

Business Partner/
Contractor (Vendor)

Influence

Procurement of
product and services
in accordance with the
Companys needs.
Business partner
performance.

Fair and transparent procurement


process.
Objective selection and evaluation
in determining the winner of
construction services/goods supply
contract.
Accurate but simple procurement
administration procedure.
On time settlement of products and
services payment.
Mutual benefit relatioship /Mutually
beneficial growth.

Organize open and transparen


project contract tender.
Supervision and evaluation
of vendor project contract
implementation through regular
assessment.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

73

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Stakeholders

74

Identification
Base

Event, Award &


Certification

Main Topic

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Stakeholders Expectation

Interaction Approach

Creditor

Responsibility

Information
availability and
responsiility of the
construction project
implementation/
facilities managed by
Jasa Marga.

Clarity of the development plan.


On time payment.
Transparency of operational and
financial condition.
Information update on new corridors
development condition.

Site Visit, direct visit of creditor


to the construction project site
or facilities managed by Jasa
Marga.
Non-deal roadshow, the
Companys management visit
to meeting forum with fund
managers from existim creditors
or potential investors.
Conference-call, dialogue or
communication via phone/
multimedia with investors in
accordance with needs.

Community/Non
Profit Organization

Responsibility,
Influence

Public economic
empowerment.
Improvement of
publics quality of life.

Mantain good and harmonious


relationship.
Mnimize the impact on road corridors
development towards environment.
Participate in environmental
preservation activities.
Implement revegetation and
reforestation program.
Positive contribution towards the
economic, social and surrounding
community.

Organize public and social


mapping consultancy.
Socialization of CSR plan and
coordination of the Companys
CSR implementation.

Mass Media

Influence

Constructive
relationship that
give mutual benefit
between the needs of
news source with Jasa
Marga as the party
who needs media.

Accuracy of the news object.


The latest and on time information
and news delivery.
Transparency of operational and
financial condition.

Press release, delivering news


concerning the achievement or
realization of work plan set to
the mass media without face to
face interaction.
Media Visit, Media Gathering
& Press conference, direct news
delivery, and question and
answer session.

Competitor

Influence

Healthy competition
in concession tender
process.

Fairness in implementation of toll


road corridors tender process.
Free flow traffic on toll road that is
integrated with other partys toll
road.

Joint Forum.
Involvement in association.

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Supply Chain

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

(G4-12)

Supplier as business partner who support the Company


in providing supply chain for business sustainability.
The management of supply chain is a material issue for
the Company, since there is a significant relationship
between the image and reputation of the company with
particular supplier performance. Concerning such matter,
Jasa Marga makes selection related to the environmental
aspects, human rights and compliance towards the
employment regulation. (G4-DMA)
Particular supplier gain special attention with tight
selection by using criteria of environment, employment
and human rights, in addition to legal documents of
the Company such as: Rest Area operator, Tow Services,
Security, Cleaning Service, Collector and Drivers. Such
selection was undertaken to maintain the Companys
image and reputation since their practices may affect the
Companys image. (G4-LA14)

Jasa Marga has commitment to serve customers and


other stakeholders beyond expectation by caring and
being proactive and promoting prudence. To maintain
the Companys business sustainability from the raising of
business risks, Corporate Risk Management is conducted
based on ISO-31000 and Internal Audit. In addition,
Jasa Marga has applied the applicable standards in toll
road business to monitor and measure the performance
of the Company, based on the standard of ISO-9001,
OSHAS-18001, GRI, IFRS, and KPKU. Moreover, to
develop synergy and strengthen the position of Jasa
Marga as organization entity who has important
roles in the community development, the Company is
actively participating in several associations such as:
Indonesian Toll Association, HPJI, KADIN, and REAAA, AEI.
(G4-14) (G4-15, G4-16)

Jasa Marga has set special policy concerning with supply


chain who has risks towards the Companys image. The
special policy for supply chain is to regularly assess on the
performances of suppliers in the aspect of environment,
human rights, compliance towards employment rules
and regulation. However, Jasa Marga keeps ensuring
and guarantee that each supplier is treated fairly and
transparently. (G4-12)(G4-HR10)

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

75

ENSURING SUSTAINABILITY OF
ECONOMIC GROWTH
1

Economic Performance Achievement

Distribution of Economic Value

Contribution to the State

Picture : Jakarta-Cikampek Toll road

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

The Company has undertaken some


actions to continue the transformation to
improve competitiveness and strengthen
the position of Jasa Marga in toll road
industry in the future. Until the end of
2015, the Company is able to maintain
its position as leader in the toll road
industry by controlling 63% market
share of operating toll road from the
total length of toll roads in operation in
Indonesia
(G4-8)

In accordance with that matter, the Company


continuously improves the quality of toll road
operations performance, and diversify the non
toll business that will support the development
and operations of toll road. The Company
also transformed the organization and HR
management and transformed in information
technology to improve efficiency and productivity.

78

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Economic Performance
Achievement
The Companys commitment
to continuesly maintain
the position of Jasa Marga
as leader in Indonesia toll
road industry by presenting
a toll road management
increasingly better quality.
This is proven by the
achievement of operational
performance that showed
improvement as expected by
the Company.

Sustainability Report 2015

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

In 2015, the Company managed to add 3 toll road


concession rights by acquisition of Solo-Ngawi, Ngawi
Kertosono, and Cinere-Serpong Toll Road. With the
addition of 3 toll road sections, then the Company has the
concession rights for toll roads with a length of 987 km of
toll roads in operation along the 590 km.
In accordance with the successful achievement of
operational performance improvement, the Company is
expected to provide the best service in the operation of
toll roads. Improved service to road users is realized by
establishing of PT Jasa Layanan Operasi engaged in the
business operation of both the toll road owned by the
Company or any other Toll Road Enterprises. In addition,
the Company continues to provide the best service for
toll road users to operate the toll road that is efficient,
safe, and excellent by continuously adding Automatic Toll
Gate (GTO), Traffic Information Signs (VMS), CCTV and
fulfillment of Minimum Service Standards (SPM).
In the financial performance, the Company has
successfully recorded operating revenues of Rp9,848
billion, grew by 7.35% compared to the achievement of
operating revenues in 2014 amounted to Rp9,173 billion.
Meanwhile the net profit reached Rp1,319 billion which
grew by 6.64% compared to the previous year net profit
of Rp1,237 billion. Efforts undertaken to develop the
Company has shown positive performance that can be
seen from the Companys assets amounted to Rp36,724
billion, grew by 15.17% compared to assets in 2014
amounted to Rp31,857.95 billion.

PT Jasa Marga (Persero) Tbk.

79

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Distribution of Economic Value


As a company that manages public services especially in toll road management business, the
Company is expected to provide the best services. In providing best services to fulfill the interest
of toll road users (stakeholders), sometime the Company faces some problems and barriers such
as the process of land acquisition, climate change that leads to flood and traffic jam especially
in Jakarta. These matters, for sure will impact the achievement of target for toll revenues or the
Companys financial performance. To solve such barriers, the Company has undertaken solution
initiatives internally or by creating synergy with other parties. (G4-EC1)
In solving such barriers, Jasa Marga always provide distributed economic value to the
stakeholders. This is a significant aspect for the Company and become a proven commitment of
Jasa Marga in providing value-added to all stakeholders.
Generated and Distributed Economic Value (G4-EC1)
Total per 31 Desember
No

(in Rp Miliar)

Description
2014

II

DIRECT ECONOMIC VALUE GENERATED


Toll Revenues and Other Revenues

7.227,79

7.630,68

Construction Revenues

1.946,03

2.217,56

Total Revenues of Direct Economic Value

9.173,82

9.848,24

Payment to Supplier and Third Party

1.954,39

1.649,71

Payment to Employees

1.288,70

1.585,76

Payment of Joint Operations Expenses

313,04

294,22

Payment of Tax

702,10

1.015,08

1.117,38

1.172,06

537,10

491,20

5.912,72

6.208,03

ECONOMIC VALUE DISTRIBUTED

Payment of Loan Interest


Payment of Dividend
Total Distribution of Economic Value

80

2015

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Contribution to the
State
As form of a direct contribution to the state as one of
SOEs, including the Non-Tax State Revenue (PNPB) and
various types of taxes in accordance with prevailing
rules and regulations. The tax payment paid to the
state treasury for 2015 reached Rp1,015.08 billion, an
increase of 44.58% compared to the tax payment in 2014
amounted to Rp702.10 billion.

In addition to the payment, direct financial contribution


paid by Company to the state is dividend. This is
because the Government of Indonesia as the controlling
shareholder with ownership composition of 70%. In
accordance with the GMS resolutions on the use of fiscal
year 2014 and 2013 profit, the dividend distribution
respectively amounted to Rp491.20 billion and Rp537.10
billion. As for the dividend paid to the state for the
financial year 2014 and 2013 amounted to Rp491.20
billion and Rp537.10 billion.

Sustainability Report 2015

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Therefore, the total


contribution of Jasa Marga
to the state that has been
paid in 2015 amounted
to Rp1,506.28 billion,
grew by 21.55% to the
Companys contribution to
the state in 2014 amounted
to Rp1,239.20 billion. In
realizing all operational
activities as in the previous
years, Jasa Marga did not
receive direct assistance
from the state.

PT Jasa Marga (Persero) Tbk.

81

ENSURING CUSTOMER SATISFACTION


1

Management Policy on Safety of Road User

Zero Pothole (Smooth Road Without Hole)

Safety Assurance of Road Users

Information Access and Toll Road Services

Survey of Customer Satisfaction

Service to the Customer when Homecoming Season of Idul


Fitri, Christmas and New Year

Photo by : Wawan Suwandi


Picture: Customer Service and Rescue

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

The Company puts customer


satisfaction as a fundamental and
important aspect. Safety, comfort
and smoothness on the toll road for
toll road users is the Companys
commitment to achieve customer
satisfaction.
Jasa Marga strive continuously to fulfill the expectation
of customer as one of the stakeholders who have a
major role in ensuring business continuity, through
improvement of quality of service and easy access to
information, quality care of the toll road, solution of all
customer complaints and implementation of customer
satisfaction survey. Safety, comfort and smoothness
on the toll road for the toll road users are an important
concern as well as the Companys commitment to
achieve customer satisfaction.
The Companys main priorities in providing the best service to customers is summarized in the strategic steps as
follow:
1. Increase the speed of the transaction in order to reduce queues at toll gates.
2. Streamlining traffic through capacity building and provision of services traffic information in real time in
order to reduce travel disruption.
3. Improve the quality of road construction, bridges and operational complementary buildings.

84

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Management Policy on Safety of Road User


Jasa Marga as a company engaged in toll road industry, has a Minimum Service Standards (SPM),
defined by the Regulation of the Minister of Public Works No.16/PRT/M/2014 dated 17 October 2014
on Minimum Service Standards that must be reached by toll road business entities in order to improve
service to toll road users.
To meet the SPM and provide comfort and safety to the toll road users (customers), the Company issued
a policy through a Decision of the Board of Directors of PT Jasa Marga (Persero) Tbk. namely Circular No.
14/SE-DIR/2015 dated 21 May 2015 on Guidelines for Compliance Measurement of Minimum Service
Standards (SPM) Toll Road and Directors Policy No. 111/KPTS/2011 dated 24 June 2011 on Guidelines
for Servics Excellence in the Environment of PT Jasa Marga (Persero) Tbk. (G4-DMA)
In order to improve service to toll road users as customers and for the fulfillment of SPM, the Company
made the following initiatives:
Strategy of Service and Application 2015
Strategy of Service

Application

Improving the accuracy in collecting toll revenues with an aim


to reach zero loss through the improvement of security system
to guard toll revenues that will be applied in stages with priority
of implementing the system at branches that have high traffic
volume and replacing toll equipments that are already more than
5 years old.

1. Adding the number of GTO Entrance, Toll Gate Exit and GTO E-Toll

Creating a smooth traffic flow, safe and comfortable toll road


through modernization of operational technologies with a priority
for technological application at toll road sections with high traffic
volume and improve traffic information service center as well
as complaints are easily accessible and always reflects real time
condition.

1. Providing technology applications to support operations (CCTV, VMS, RTMS,


Optical Fiber)

2. Installing CCTV, RTMS, TCT, ALB, magazine train at the toll gates
3. Improving toll road facilities

2. Provision of operational supporting facilities (radio communication, speed gun,


retro-electrometer, moving roller, and fire estinguiser).
3. Painting the road marking for GTO special lanes and installation of automatic toll
gates (GTO).
4. Zero Potholes and preventive maintenance.
5. Scrapping-Filling-Overlay (SFO) program with a priority at locations with repeated
loads and/or the extention of condition is critical.
6. Increasing the road capacity program with a priority at toll roads with v/c ratio is
closed to 0.8 based on PPJT.
7. Modernization of the use of appropriate technology and innovative operations
with the application of materials with high economic value to support the
efficiency and effectiveness of maintenance and ensure availability of the
supporting/complement tools to maintain security and safety in accordance with
the requirements of the SPM.
8. Responsive to the efforts for nature conservation activities through reforestation
of toll roads in order to support the efforts to slash carbon emissions as well as the
use of green technology and green construction.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

85

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Operation of Overloaded Vehicles


In addition to improve the quality of service of the toll road, an integrated operation to Control of
Overloaded Vehicles was carried out by Company in collaboration with the Department of Transportation
and the Police. Overloaded vehicles found on operations performed by each branch with varying time (5-7
days)
The purpose of the operation is to create a culture of orderly traffic, therefore the toll road is smooth, safe
and comfortable for the drivers. The overloaded heavy vehicles are the operation target because those
vehicles are often damaging the road pavement as well as slowing down the speed as the overloaded
vehicles are underspeed.
Overloaded Vehicles Data (in unit)
Number of Vehicles (Overload)
No

Branch
2014

86

2015

1.

Surabaya Gempol

124

20

2.

Cawang Tomang Cengkareng

284

3.

Branch Jagorawi

226

248

4.

Branch Palikanci

678

104

5.

Branch Jakarta-Cikampek

284

451

Purbaleunyi

159

Semarang

83

Belmera

Jakarta Tangerang

172

217

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Zero Pothole (Smooth


Road Without Hole)

Safety Assurance of
Road Users

In serving road users, Jasa Marga always ensure the toll


road in excellent condition and comfortable to walk on.
Various programs of construction services were carried out
like pothole zero (no hole), scrapping filling and overlay
namely the routine maintenance carried out by Jasa
Marga to maintain the condition of the road is always in
a state of high performance. Also, widening or additional
road capacity, implemented to keep the travel speed of
road users is maintained.

The Company continues to maintain the quality of the


road in an effort to maintain the comfort, safety and
smoothness on the toll road as well as safety assurance for
the toll road users. Several initiatives undertaken by the
Company include:

Jasa Marga ensures the operation of the toll road, always


meet the Minimum Service Standards (SPM), which
include service substances such as the condition of toll
road, average travel speed, accessibility, mobility, safety,
and the unit aid/rescue and support service.
Based on the study of the Company, that the hole
appeared in the toll road not only because of high rainfall,
but also supported by other factors such as tooling age
of toll road is long and the load of vehicles passing over
the maximum limit set above 10 tons, so it does not
correspond to the current use of roads that built only for
vehicles under 10 tons.
The Company and its subsidiaries continue to carry out
development and innovation in solving problems of
the hole on the toll road as the slogan Zero Pothole.
If in 2015, the Company made the closing holes with
common methods such as that with the Cold Mix asphalt
and Hotmix asphalt, then in 2015 adds innovation by
using concrete material namely Rapid Setting (Concrete
Patching) and Asphaltic Plug. This method is used in
accordance with the condition of hole found and road
condition.

1. Scrapping Filling Overlay (SFO)


Scrapping Filling Overlay (SFO) is a toll road
maintenance activities undertaken to keep the
asphalt road toll remained in good condition. In
2015, the Company has worked on SFO activities to
maintain the quality of the toll road spread in all road
sections managed by the Company. The maintenance
cost of toll roads in 2015 reached Rp1,374.64 billion,
an increase compared to the maintenance cost of toll
roads in 2014 amounted to Rp1,364.54 billion.
Graph of Toll
Road Maintenance Fund
(in Rp billion)

1.364,54
2014

1.374,64
2015

2. Toll Road Lighting


In 2015, electronic facilities of toll roads in the form
of toll road lighting encompasses 13,336 points of
PJU lamps with the use of LED lights of 3,162 points.

3. Increasing the capacity of the gate


Improvement of services to meet the needs
of traffic volume service continues to increase.
The improvement of services focused on the
modernization of the operating system and
increasing the capacity of gate. Modernization is
done by continuously adding Automatic Toll Gate
(GTO) and improving information access of traffic
services in real time.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

87

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Information Access and


Toll Road Services
In order to improve satisfaction of toll road users,
the Company continues to develop and update the
information service system, transaction and construction.
Related to information services, the Company improved
the variety of services to facilitate access to information
for toll road users.
Jasa Marga provides access for customer who filed a
complaint over the discrepancy between the standard of
product information services with the standard expected
by customer, through: Jasa Marga Traffic Information
Center (JMTIC).

Jasa Marga Traffic Information Center


(JMTIC)

Toll Road Information?

14080
JASA MARGA TRAFFIC INFORMATION CENTER

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

of a listed company. In order to achieve that


goal, the Company has socialization media and
online information that support the Companys
communication strategy called www.jasamarga.com.
2. Media Sosial: Twitter @PTJASAMARGA
In line with the increasing needs of toll road users to
get the latest traffic conditions and as an effort to
improve services to the toll road users, in addition in
providing Call Center Services, JMTIC also provides
access to the toll road users through twitter @
PTJASAMARGA. Currently, twitter of @PTJASAMARGA
is managed by twitter operator which is integrated
with the JMTIC working unit.
The incoming information is divided into several
categories, namely:
a. Asking information about traffic conditions
b. Requesting for help from officers
c. Providing information about traffic conditions
d. Complaints/grievances/criticism
e. Suggestion
f. Question (In addition to the traffic condition
information)
Currently twitter of Jasa Marga (@PTJASAMARGA)
is providing traffic condition information every 20
minutes. In 2015, the number of Jasa Margas twitter
followers reached 161,105 followers, an increase
compared to the number of followers in 2014
amounted to 100,530 followers.
Graph of Twitter Follower
Number in 2015

www.jasamarga.com

100.530
As a means of providing services information that
support the security for the customer, Jasa Marga
has an information center, namely Jasa Marga Traffic
Information Center (JMTIC) which is a medium of
communication for the toll road users. JMTIC will record
and follow up questions and complaints from the toll road
users.
Product information services provided through JMTIC can
be accessed by the public society, especially the toll road
users through 4 channels of media, as follows:

2014

161.105
2015

3. Closed-Circuit Television (CCTV)


To obtain visual information about real time traffic
conditions on toll roads, the Company provides the
CCTV monitoring application that can be accessed
through various platforms (inter-platform). For a
desktop computer users, various types of operating
systems can be used, including Microsoft Windows,
Apple MacOS or Linux, can access the CCTV on www.
jasamargalive.com.

1. Website: www.jasamarga.com
As a public company, the Company is challenged to
continue to improve its positive image. In addition,
the demand of corporate disclosures that is fast,
precise and accurate is one of the characteristics

88

PT Jasa Marga (Persero) Tbk.

Company
Profile

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

As for toll road users who use gadgets such as Google


Android, Apple iOS and Blackberry, can access the
CCTV on m.jasamargalive.com address. This is done
so that toll road users can access the data provided
by the Company that are available through a wide
range of computers and the latest gadgets. In order
to maintain and improve service quality related with
the presentation of traffic information in real time, in
2015, the Company undertook a routine maintenance
activity and optimized streaming capabilities by
increasing the capacity of the server.
4. Variable Message Sign (VMS)
In order to increase consumers awareness about the
JMTIC call center, the Company actively socializing to
the toll road users through advertisements in online
media (www.detik.com) and Variable Message Sign
(VMS).
Flowchart of customer communication through
JMTIC can be explained through the 4 Process Flow
of customer communication as follows.
Start

1
Customer
(Toll Road Users)

Finish

Management
24

Complain

Inputs

Branch
3

Help Inquiries

duty officer/shift
manager

Sustainability Report 2015

Customer
Services

CCTV
LAN Chat
RTMS

PT Jasa Marga (Persero) Tbk.

89

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

The Use of Information Channel and


Customer Complaints
In 2015, the number of incoming phone calls amounted
to 609,439 increased by 3,4 percent from 2014 which
amounted to 589,588 phone calls.
Data of JMTIC Channel User
No.

Status

1.

Providing Information

2.

2014
2,548

1.775

Requesting for Help

12,580

5.429

3.

Asking Information

593,158

492.379

4.

Complaints/Grievances

1,049

568

5.

Suggestion

104

63

609,439

500.214

TOTAL

Survey of Customer
Satisfaction
The Company has a high commitment to fulfill the
responsibility to the toll road users as consumers or
customers. One of them through Customer Satisfaction
Survey that is regularly conducted every year.
Customer satisfaction survey carried out by using
a questionnaire to the respondent. The survey was
conducted by measuring perceptions of stakeholders on
the quality of services and other information, among
others:

90

2015

Understanding the customer profile based on


customer characteristics (socio-demographic) and the
characteristics of mobility;
Understanding the customer behavior related to the
toll road services;
Getting customer perception and the types of
services including find out the reason of customers
use the toll roads and the needs and wants of the toll
road users to the services of Jasa Marga;
Measuring customer index, the index of customer
satisfaction and dissatisfaction, priority of customer
needs, priority for improvement, speed of response
and resolution of customer complaints and customer
loyalty index;
Measuring the media effectiveness to communicate
with customers in 2015

PT Jasa Marga (Persero) Tbk.

Based on the Customer Satisfaction Survey Results of the


Toll Road Users 2015, the Customer Satisfaction Index of
the Toll Road Users of Company was 4.2 in a scale of 1-6.
(G4-PR5)

Jasa Marga is committed to implement a customer


satisfaction program, by campaigning the importance
of Service Excellence with the highest priority on the
safety aspects of workers, work areas, equipment and
environment. The commitments made by the strategic
steps as follows:
1.
2.

3.

Increase the speed of the transaction in order to


reduce queues at toll gates.
Streamlining traffic through capacity building and
provision of services traffic information in real time in
order to reduce travel disruption
Improve the quality of road construction, bridges and
operational complementary buildings.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Service to the Customer when Homecoming


Season of Idul Fitri, Christmas and New
Year

In the face of homecoming season (mudik)


of Idul Fitri, Christmas 2015 and New Year
2016, the Company made efforts to ensure the
smoothness, security, and traffic safety. This is
done as the Companys commitment to continue
providing excellent service to the toll road users.
Some activities that have been done are as
follows
1.

2.
3.

4.

5.

6.

Homecoming Flow Traffic Engineering is to enforce the


contra flow in several toll roads are congested traffic
volume
Optimization of transaction services by adding
operation gates and changes in transaction mechanism
Improvement of information services via twitter @
PTJASAMARGA and Jasa Marga Traffic Information
Center (JMTIC), where toll road users can obtain
information about traffic conditions along with traffic
service request like Tow Service, Ambulance and Patrol
Service of Toll Road by contacting the Call Center of
JMTIC at number 14080.
Integrated Services Command Post to monitor traffic
flow conditions of homecoming flow and return on the
toll road secttions to the main path of traffic flow when
Homecoming of Idul Fitri, Christmas and New Year
Campaign to support the smoothness, security, and
traffic safety. Safety campaign by submitting an
informative message to the road users through the
installation of traffic safety banners and Variable
Message Sign (VMS)
Adequate Service of Rest Area (TIP).

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

91

SYNERGY IN ENVIRONMENTAL
MANAGEMENT
1

Commitment of Preserving Environment

Energy Consumption

Energy Saving

Control of Air Pollution Emission

Water Usage

Impact and Opportunity of Climate Change

The Reforestation of Toll Road and Environmental


Conservation

Picture : Forestation Activity as a part of Environmental Management

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Preserving the ecosystem and


environment by considering the impact
of the operations has been the main
commitment of the Company. Because
the environmental sustainability is
an important factor in carrying out
the operational activities. Efforts to
improve the positive impact and reduce
the negative impact of these business
activities is the focus of the Company.
The synergy with all stakeholders is needed
to participate and contribute in maintaining
environmental sustainability. Jasa Marga together
with all subsidiaries continues to contribute in
preserving the environment through risk mitigation
as a result of operational activities either directly or
indirectly. One of the great attentions of Jasa Marga
to environmental sustainability is reforestation the
toll road by planting mahogany, trembesi, acacia and
other trees. The Company expects that these simple
steps, can be an inspiration for the entire community
to work together and make a real contribution to the
environment.

94

PT Jasa Marga (Persero) Tbk.

The commitment and


seriousness of the Company
in the management of
the environment has
resulted in the recognition
of the community with a
variety of awards received
related to Corporate Social
Responsibility (CSR) the
environmental field.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Commitment of Preserving Environment


Jasa Marga ensures that in carrying out the toll road
management activities are in compliance with the
prevailing regulations. Related to the environment, the
Company has formulated an Environmental Management
System (SML) as a commitment and management
approach to the environment that refers to Law No. 32 of
2009 on Protection and Environmental Management and
Government Regulation No. 27 of 2012 on Environmental
Permit, as well as Decree of the Minister of Environment No.
45 of 2005 on Guidelines for AMDAL Preparation.
The high commitment of the Company to environmental
concerns set out in the policy of the Board of Directors of
PT Jasa Marga (Persero) Tbk. as follows: (G4-DMA)
1. The Board of Directors Circular Letter No. 18/
SE/2010 on Energy Saving and Environmental
Preservation, which covers:
a. Energy savings through the use of new
technologies that can reduce energy
consumption.
b. The use of products that refer to the eco
products (environmentally friendly products).
c. Preparing the number of trees to be replanted in
every project activity.
d. Planting trees elsewhere to replace trees that
have to be cut down.
2. The Board of Directors Decision No. 165/KPTS/2013
on Guidelines for Environmental Management
System (SML) which are aimed at preventing
pollution and/or environmental damage surrounding
the Companys business, maintaining cleanliness and
preservation of the environment.

Sustainability Report 2015

The targets expected by the Company of the


implementation of SML policy are
3. The creation of a green environment, clean healthy,
beautiful and qualified in the Companys business
environment;
4. The fulfillment of the ecosystem in the Companys
business environment,
5. The achievement of satisfaction of the customers
and stakeholders.
While the SML Program Priority is the establishment
of disciplinary culture towards Clean Green and
Healthy. To measure and monitor the achievement of
the targets for the commitment to the environment,
the Company has prepared a Road Map for the
Environmental Management System as a reference in
the implementation of various activities related to the
environment.

PT Jasa Marga (Persero) Tbk.

95

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Environmental Management System (SML) Roadmap


AWARENESS

Preparation for Implementation

Management/
Employees aware of
their obligation to
abide by the laws,
regulations, and
EMS concept

FRAMEWORK

Formulation of
Policies, Guidelines
and Regulations
Formulation of
Organization
Formulation of
Procedures and
Work Instructions
(form)

GOALS

EMS program
kick-off
Formulation of
training manual
and procedures
Team formation
Environmental
identification

Socialization
Program
development
Trial run
Preparation of
human resources
with EMS
competence
Benchmarking

2013

2014

HABIT

DISCIPLINE
EMS implementation
according to the
regulations with
supervision
EMS implementation
Quick and accurate
reporting
Review of policies

Periodic audit program


Reward and punishment
Comprehensive and timely
reporting
Periodic inspection
Consistent awareness and
socialization program
Maximization of EMS
competence
Prevention and
reidentification of
environment
Monitoring and
evaluation
SMLenhancement
ISO 14000certification

2015

CULTURE

EMS becomes a
necessity of the
Company, its
employees, and
is acted upon
critically and fully
responsibly

Reidentification of
environment
Systems enhancement
Periodic audit program
Periodic inspection
Reward and
punishment
Comprehensive and
timely reporting
Periodic inspection
program
ISO 14000
certification

2016

EMS becomes a
necessity of the
Company, its
employees, and
is acted upon
critically and fully
responsibly

2017

Jasa Marga implement the Environmental Management Program and Environmental Monitoring as the companys
commitment to preserving the environment. Implementation of the program is tailored to the recommendation of
the environmental management document (Amdal or UKL-UPL) on any toll road construction projects that are always
preceded by the implementation of the AMDAL or UKL-UPL.

The Company continues to make


efforts to the maximum to reduce
the impact of toll roads development
projects. The impact arising from any
development ensured as the criteria
parameters of quality standards
issued by the Ministerial Decree of
KLH, Bapedalda and other related
government regulations.

96

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Energy Consumption
Utilization of energy used to support operational activities. Jasa Margas operational activities cannot be
separated from the use of direct energy or indirect energy. Direct energy use of primary energy sources consist of
diesel and petrol (premium and pertamax). Both types of energy sources are used as energy sources of operational
vehicles and vehicles transporting material toll road. All operational vehicles use fuel pertamax, in accordance with
the Ministry of ESDM (Energy and Mineral Resources), that for SOEs shall use non-subsidized fuel. While heavy
equipment, generators, etc. use diesel fuel.
The Company realizes that the source of energy used in the process of operational management of toll roads, is
generally a non-renewable energy source. Therefore, on an ongoing basis Jasa Marga continues to make efforts
to reduce energy consumption by improving the efficiency and seek alternative sources of renewable energy. The
following information data of the use of primary energy sources.

The Use of Primary Energy Sources (The Company and Subsidiaries) (G4-EN3)
Source of Energy

Unit

2014

2015

Solar

liter

341.635,00

21.325,75

Premium

liter

333.445,56

392.882,76

Pertamax

liter

572.776,52

1.137.201,34

Dex

liter

263.959,00

970.837,50

Total

liter

1.511.816,08

2.522.247,35

To the use of primary energy sources, the Company has made the conversion calculation of energy used and the
CO2 emissions produced. The following is the data conversion of energy used and CO2 emissions produced.
Energy Conversion (The Company and Subsidiaries) (G4-EN15)
Source of Energy

Energy Conversion

2014

2015

Solar

GJ

38,2

2,385

Premium

GJ

329,1

387,76

Pertamax

GJ

47,7

94,7

Dex

GJ

20,6

75,77

Total

GJ

210,0

560,615

CO2 Emission (The Company and Subsidiaries) (G4-EN15)


Source of Energy

Emisi CO2

2014

2015

Solar

kg eq CO2

911.516,3

56.910,11

Premium

kg eq CO

809.072,3

953.284,34

Pertamax

kg eq CO

1.286.169,7

2.553.464,79

Dex

kg eq CO2

559.819,2

2.059.101,98

Total

kg eq CO2

3.645.266,4

5.622.761,22

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

97

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

In the operations management of toll roads, besides using indirect energy , the Company also utilizes indirect energy.
The indirect energy is electrical energy supplied by PLN. The utilization of this energy is to meet the needs of head office,
branch offices, toll gates lighting and lighting around the operational facility.
During 2015, the use of electric energy reached 50,007.16 MWh or equivalent to 180,025,77 gigajoule, while the
electrical energy consumption in 2014 amounted to 47,988.66 MWh or equivalent to 172,759.19 gigajoule. The
following is the data of electrical energy consumption.

Electrical Energy Consumption (The Company and Subsidiaries)
Information
PLN Electricity

Unit
KWh
GJ

2014

Electrical Energy
Saving

2015

50.007.156,85

47.988.662,79

2.018.494,06

180.025,77

172.759,19

7.266,58

Energy Saving
The Company realizes that the need for raw materials in the form of non-renewable energy sources cannot be replaced
in this reporting period. However, to keep contributing to the environment, Jasa Marga seeks earnestly in managing
energy resources so as effectively and efficiently. Some electrical energy saving initiatives undertaken includes:(G4-EN6)
1.
2.
3.
4.

The use of street light (PJU) using LEDs, for electrical energy savings of 3,162 places.
The replacement program of energy saving of AC and temperature setting of AC in accordance with the provision of
the company and the policy to turn off the unused room lights.
Green Building Concept
Jasa Marga office building area newly designed to reduce energy use by up to 30%. Where the work space can
receive external light/solar maximum, as well as using the air conditioner with the latest technology environmentally
friendly and more energy efficient.

The use initiatives of LED lights on the PJU, has contributed significantly in saving electrical energy consumption. While
the electrical energy saving during 2015 amounted to 2,018.49 MWh or 7,266.58 GJ a year.
LED JPU Light and Solar Cell at Jasa Marga Toll Road
Toll Road Section
Jagorawi

LED Light
2014

2015
339

543

Dalam Kota-Bandara

43

Jakarta-Tangerang

Jakarta-Cikampek

382

JLJ

540

Purbaleunyi
Palikanci

780
120

Semarang
Surabaya-Gempol
Belmera n.a

98

PT Jasa Marga (Persero) Tbk.

306
95

740

1.295
100

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Control of Air Pollution


Emission
In order to control pollution
and greenhouse gas (GHG)
effect, Jasa Marga continues
to perform a variety of
initiatives, in addition to the
use of electrical energy saving
that have been running.
Seriousness in reducing
GHE emission, realized
through the use of fuel with
a higher octane value of the
operational vehicle. Emission
of exhaust gases released by
the fuel with a higher octane
value is considered more
friendly to the
environment.
(G4-DMA)

Sustainability Report 2015

Jasa Marga also pays attention to efforts to control


emission of potentially contain ozone-depleting
substances (ODS). Emission sources that could
potentially contain ODS is the use of freon made of
chlorofluorocarbons (CFCs) in air conditioning, and the
use of halon for fire extinguisher (APAR). Therefore,
Jasa Marga realizes the replacement of refrigerant in
air conditioning with a more environmentally friendly
refrigerant. (G4-EN19)
Another initiative to reduce CO2 air pollution from
motor vehicle exhaust of toll road users, the Company
implement conservation of bintaro tree planting
and reforestation program around the toll road. The
existence of these trees becomes important because
it contributes to the potential for absorption of carbon
dioxide (CO2) that is included in the GHG.
As the reduction of air pollution, the Company
monitors the air condition on all major operational
areas. The monitoring result showed that the
measured parameters always under the provisions
of the environmental quality standards established
in accordance with the regulations. Monitoring
of the quality of the environment is a form of
implementation of social responsibility of the
Company. Based on the monitoring result, the main
source of air emissions comes from burning fuel
vehicle of toll road users. Here are the results of
monitoring of air emission around toll roads.

PT Jasa Marga (Persero) Tbk.

99

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Monitoring Result of Air Quality 2014(G4-EN15)


Standard
Threshold

SO2

NO2

H2S

NH3

HC

Pb

O3

Dust

30.000

900

400

0,2

17

160

235

230

1,11

43,97

16,6

0,001

0,14

0,22

16,3

85,65

Semarang

8.475,58

7,223

4,64

0,00458

0,12

257

Jagorawi

6.649,75

268,545

155,915

123,75

206,21

6301

64

150

157

227

6.666,06

311,56

180,19

5,94

0,07

130,44

0,33

92,19

205,25

17

154,35

72,22

143

653,7

16,2

37,2

3,13

95,5

11,4

0,008

0,406

0,118

0,346

1.0097

265,5

163,5

138

228,5

Palikanci

Jakarta-Tangerang
Jakarta-Cikampek
Belmera
Purbaleunyi
Surabaya - Gempol
CTC

100

CO

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Water Usage
Water needs in the operational activities of Jasa Marga, generally used for the purpose of employees to the needs of
Household Office (RTK). Water use is valid for the entire headquarters, branches and operating units. Meeting water
needs in Jasa Marga obtained from PDAM and ground wells. Associated with the use of water from ground wells, Jasa
Marga conduct surveillance and monitoring to ensure the collection and use of water does not interfere with the water
source. The following data on the use of water based on its source.

Water Usage (Company and Subsidiaries)


Source of Water

Unit

PDAM

m3

2014

2015
263.575,12

16.059.545

m3

524.975,45

Rupiah

57.721.359

Ground Wells

Jasa Marga has implemented


simple Waste Water Management
Installation (IPAL) policy as
method to recycle the usage waste
water. The waste water recycle
result, is used for limited needs,
such as washing the operational
cars and plant watering, and the
rest flowed into a common duct
that connects to the nearest water
body.

Sustainability Report 2015

Another initiative towards water conservation


efforts is the use of open area around the
headquarters building, office support and
operational units away from the construction
of the toll road as water catchment areas.
Areas that have been designated as a water
catchment area, fitted with biopori holes as
media infiltration of rainwater or runoff water
into the soil, so that the condition of the
ground water level is relatively maintained.

PT Jasa Marga (Persero) Tbk.

101

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Impact and Opportunity of Climate Change

(G4-EC2)

The Company realizes that the extreme climate change impacted the operational activities of Jasa Marga.
Therefore, the Company initiated the efforts to lower the negative impact on the operational activities and
services of tollroad. The impacts arise due to the damage of toll road facilities caused by flood with high rain
intensity and erosion will interrupt the traffic in the toll road. Jasa Marga has performed mitigation to the climate
change by building additional construction so that the toll road managed is prevented from the risk of damage,
even perform basic repair to damage caused by extreme weather. Here is the weather effect on road conditions
managed by Jasa Marga.
Toll Road Section
CTC

Handling
Dredging waste/mud and normalization of Cipinang river 2x a year (before and
after the rainy season);
Replacement of Submersible Pump
Normalization of Cross Drain and River

Description

Flood Management

Making the drainage system of the toll roads with the following details:
1. Culvert (pipe culvert) = 12,127.48 m2
2. Culvert (box culvert)= 1,620.45 m2
3. Channel of river stone= 21,175.00 m2
4. Channel of open ground = 16,334.00 m2
5. Dike land= 110.00 m2
Jagorawi

Flood Management
Anticipation a puddle on the toll road that has been done is as follows:
1. Covering the ex scraping material up to good condition
2. Creating the water strap/sucked up to good condition
3. Creating the strap water and covered by soil up to good condition
4. Creating the strap water/sucked/drain cleaning up to good condition
5. has not been handled, so the widening project still unfinished

Jakarta - Cikampek

Reforestation of Toll Road

Jakarta - Tangerang

build a good system of drainage channels by adjusting to run-off debit, as well


as create a green lane or open green spaces, build drain, drainage maintenance,
construction of infiltration wells, counseling to the community

Palikanci

Purbaleunyi

102

Trees planting at some toll road sections and through CSR with the Environmental
Development Program
Dredging of drainage channels
Box culvert repair
Normalization of drain, Construction and Repair of Drain Side On Purbaleunyi Toll
Road
Planting of Trees and Ornamental Plants
Trees planting to absorb the gas concentration of air pollution

Reforestation

Flood Management

Reforestation

Flood Management

Air pollution

Surabaya

Regulate the traffic along the toll roads by doing a temporary stop to large
tonnage car from Silver and Dupak entrance starting at 16.00 to 18.00
Addition of extra toll gates that often have traffic jam such as Sidoarjo GT, Waru
GT
Measurement of air quality along the toll roads directly adjacent to residential
area

Semarang

Construction of waterways and drain cleaning

Flood Management

Belmera

Drain cleaning

Flood Management

PT Jasa Marga (Persero) Tbk.

Air pollution

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

The Reforestation of Toll Road and


Environmental Conservation
As a real contribution of the Company in an effort to preserve nature, which have a positive impact on the
environment and address global warming and climate change through reforestation program of toll road and
conservation of plants.
Reforestation of toll road as an effort to mitigate the environmental impacts by planting more than 127,000
trees that have been distributed to be planted around the Companys tollroads in 2014. The types of trees
that were planted are, include, mahogany, tamarind, acacia and other trees.
While the bintaro plant conservation conducted by the Subsidiary of PT Jakarta Outer Ring Road (JLJ) as a
subsidiary of the Company as many as 3,000 trees. PT JLJ has involved all employees in the conservation
program, ranging from making and selecting of fruit seeds bintaro as the seed until the planting process of
plant shoots bintaro.
Trees Planting at the Toll Road Sections
Branch/
Toll Road

Jagorawi

Type of Trees

Protector Plant/Palm, Shrubs Plant/Bush (Flower), Vines,


Ornamental Plant (Flower)

Location of Planting
Median Bogor KM 40+200 - 43+400
KM 7+000 - 14+500 A
KM 36+800 A
KM 32+200 B

Lilly pilly (Syzygium oleana), Sea Mango (Cerbera


manghas), Bougainvillea, japan bamboo

Side Office of PJR Cililitan, front office of Cililitan toll gate , KM


03 + 200 Cililitan segments, KM 02 + 800 Cililitan segments
, KM 00 + 000 - KM 01 + 000 segments of Cililitan median,
Cililitan Toll Gate 1, 2 and 3, Interchange of Kanmal Km 26 +
200 A, KM 23 + 000 A

Semarang

Mahogany (Meliaceae), Sea Mango (Cerbera manghas)

Ring of Jangli, KM 16+400 section C/A

Belmera

Mahogany (Meliaceae), Angsana (Pterocarpus indicus),


asam keranji (Dialium indum), Rain Tree (Samanea
saman)

Along the side of Toll Road, KM 8A, The deli River Side STA 2

asam keranji (Dialium indum), Rain Tree (Samanea


saman), mahogany (Meliaceae), Angsana (Pterocarpus
indicus), Sea Mango (Cerbera manghas), Crape Myrtle
(Lagerstroemia), flamboyant (Delonix regia), Butterfly
Orchid Tree (Bauhinia purpurea), African Tulip Tree
(Spathodea campanulata), king palm (Oreodoxa regia),
Tropical Almond (Terminalia catappa), Jakarta bamboo,
Tanjung (Mimusops elengi), ashoka Tree (Polyalthia
longifolia), glodokan tiang (Polyalthia longifolia), tiara
paying, Trumpet Tree (Tabebuia), Frangipani (Plumeria),
sukun (Artocarpus altilis), mango (Mangifera indica),
jackfruit (Artocarpus heterophyllus), cemara angina
(Cassuarina equisettifolia), gemilina, jaranan (Crataeva
nurvala), Alexandrian Laurel (Calophyllum inophyllum),
Kersen (Muntingia calabura L.), Golden Cane Palm
(Chrysalidocarpus lutescens), hujan mas (Galphimia
glauca), Bougainvillea, Peacock Flower (Caesalpinia
pulcherima), Oleander (Nerium oleander), Canna (Canna
indica), Teh-Tehan (Malphigia coccigera), Lilly pilly
(Syzygium oleana), pangkas mas, patah tulang (Euphorbia
tirucalli), tri kaler, bayam putih (Blitum album)

KM 0+00 - KM 37+00

Purbaleunyi

Sea Mango (Cerbera manghas), damar (Agathis


dammara), Coral Tree (Erythrina variegate), Black Wattle
(Acasia mangium), Beringin hijau, Earleaf Acacia (Acacia
auriculiformis), Oleander (Nerium oleander), Bougainvillea

Km.71+700 untill. 118+800.A, Access of Sadang.A, Km.119+200


to 76+900.B, Access of Sadang.B, IC Jatiluhur

Palikanci

Mango tree (Mangifera indica)

Sampiran and Ciperna Village

Cawang- TomangCengkareng

SurabayaGempol

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

103

Picture : Corporate Internal Training

DEVELOPING QUALIFIED HUMAN


RESOURCES
1

Commitment to Human Resources Development

Employee Profile

Assurance of Employees Welfare

HR Competency Development Program

Protection of Association Freedom

Employees Turnover

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

The success of Jasa Marga is part of the


contribution from employees as human capital
of the Companys business driver. HR as a
major asset and a strategic partner in running
the business and one of the stakeholders
who should receive special attention and
coaching. Therefore, Jasa Marga continuously
coacing the people of Jasa Marga through
employees competence development based
on Human Capital Development Plan, career
management selection system, employees
health services system review, and performance
and competency management system
improvement.
(G4-DMA)

Integratedly and thoroughly, Jasa Marga has conducted Human Capital Transformation
as part of the Companys organization transformation. The transformation provides a new
paradigm that Human Resources (HR) as human capital, therefore the Company places HR
as the subject that shall be well managed to improve the long term business performance
sustainably.
Development Stages of Human Capital of Jasa Marga

106

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Commitment to Human Resources Development

Jasa Marga has developed competency based human resources management with 9 (Nine) models of Human Capital
Strategic System Process as stated in the Directors Decree No. 39/KPTS/2014 dated March 3, 2014, that consists of
Organization Design, Employees Recruitment and Selection, Training and Development, Performance Management,
Remuneration System, Career and Talent Management, Industrial Relationship and Integrated Post-Employment
Management. The system is supported with Information Technology as seen in the graph below:

BUSINESS PERFORMANCE
SATISFACATION AND EMPLOYMENT TIE-UP

Performance
Management

Training and
Development

COST

CONGRUENCE

COMPETENCE

Career
Management

COMMITMENT

MANPOWER ENVIRONMENT

Post-employee
Management

INFORMATION TECHNOLOGY
VISION & MISSION

ORGANISATION DESIGN

VALUES &
PARADISM

BUSINESS STRATEGIC PLAN

CHANGING IN STRATEGIC ENVIRONMENT & GROWHT OF TOLL ROAD INDUSTRY


4 Pillars System of HC:

9 Process for Strategic HC System

1.
2.
3.
4.

1.
2.
3.
4.
5.
6.
7.
8.
9.

Competence
Congruence
Commitment
Cost

Sustainability Report 2015

Organization Design
Recruitment & Employment Selection
Training & Development
Performance Management
Remuneration
Carier Management
Industrial Relation
Post Employment Management
Administration and Services

PT Jasa Marga (Persero) Tbk.

107

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

Employee Profile
Total permanent employees in the Parent Company in 2015 reached 4,561 employees, decreased
by 2.72% compared with the total permanent employees in 2014. Total consolidated employees
in Parent and Subsidiaries in 2015 increased by 9.1% comared to 2014 due to new toll section
operated and the establishment of subsidiary, PT Jasa Layanan Operasi. Below is the composition
of employees based on education level, gender, age, and function respectively. (G4-10)(G4-LA12)
Employees Composition Based on Education
2014
Education

Parent

Subsidiary

2015
Total
(person)

Proportion
(%)

Parent

0.0

Subsidiary

Total
(person)

Proportion
(%)

0.0

S3

S2

86

10

96

1.1

106

109

1.2

S1

464

318

782

9.3

1.307

316

1.623

17.7

Diploma

13

111

124

1.5

92

331

423

4.6

SLTA

4.067

3.224

7.291

86.7

3.004

3.948

6.954

75.8

SLTP

23

43

66

0.8

21

21

0.2

SD

38

10

48

0.6

30

10

40

0.4

4.692

3.716

8.408

100

4.561

4.608

9.171

100

TOTAL

Employees Composition Based on Function


2014
Function

Parent

2015

Subsidiary

Total
(person)

Proportion
(%)

Parent

Total
(person)

Subsidiary

Proportion
(%)

Operasional

3.222

3.298

6.520

77.5

2.842

4.074

6.916

75,4

Non
Operasional

1.470

418

1.888

22.5

1.719

534

2.253

24,6

4.692

3.716

8.408

100.0

4.561

4.608

9.169

100

Employees Composition Based on Gender


2014
Gender

108

Parent

2015

Subsidiary

Total
(person)

Proportion
(%)

Parent

Subsidiary

Total
(person)

Proportion
(%)

Laki-Laki

3.661

3.039

6.700

79.7

3.515

3.558

7.073

77,1

Perempuan

1.031

677

1.708

20.3

1.046

1.050

2.096

22,9

4.692

3.716

8.408

100

4.561

4.608

9.169

100

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Employees Composition Based on Age


2014
Age

Parent

2015

Subsidiary

Total
(person)

Proportion
(%)

Parent

Subsidiary

Total
(person)

Proportion
(%)

25

16

1.272

1.288

15.3

58

2.542

2.600

28,4

26-30

91

1.156

1.247

14.8

118

903

1.021

11,1

31-35

185

379

564

6.7

105

300

405

4,4

36-40

915

166

1.081

12.8

688

227

915

10,0

41-45

1.077

318

1.395

16.6

1.049

314

1.365

14,9

46-50

1.383

245

1.628

19.4

1.304

198

1.502

16,4

51

1.025

180

1.205

14.3

1.239

124

1.363

14,9

4.692

3.716

8.408

100

4.561

4.608

9.169

100

Assurance of Employees
Welfare
Jasa Marga ensures the employees welfare by nsure the
compensation of minimum work in accordance with
the provisions of regulations, ensure appropriate career
development based on performance, facilitating freedom
of association, as well as the fulfillment of other rights.

In providing employment compensation, JasaMarga


understands that compensation and benefits provided
by the Company affect the productivity performance
andturnover of employees. Therefore, the Company
strives to provide the best compensations that exceed
the provisions of the applicable laws (UMR),by taking into
account the Companys ability, regardless of gender and
without burdening the employees with excess working
hours. There is no compulsion to do overtime work and
if there is demand for the working overtime then the
Company should compensate for the overtime. (G4-DMA)
Compensation of employee welfare includes salary and
wages, bonus allowance, medication, meals, uniforms
of employees, TRAINING, leave allowance, birth
allowance, professional allowance, donation of death/
natural disasters, overtime wage, house rent allowance,
honorarium.

Sustainability Report 2015

Employees Remuneration
To ensure attractive remuneration, competitive to
maintain the relationship and to improve motivation
of employees in performing better, then in 2014,
the Company conducted employees remuneraton
restructuring. The determination of employees
remuneration by determining the market based of salary
structure, in addition the salary increase and performance
incentives based on the employees prformance
achievement.
The changes of employees remuneration was taken from
the term of office based with table system to performance
based by determining the market based salary structure,
and taking into account the compliance on the prevailing
rules and regulations. The annual salary increase and
incentive are given based on the employees performance.
The employees remuneration is stipulated in Directors
Decree No. 99/ KPTS/2014 concerning Remuneration
Group and Component and No. 122.1/KPTS/2014
concerning Monthly Compensation of Permanent
Employees.

PT Jasa Marga (Persero) Tbk.

109

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Employes Rights (G4-EC5) (G4-LA2) (G4-LA13)


Non
Permanent
Employees

Permanent
Employees

Companys Remuneration Policy


I. Compensation
Remuneration: Salary, Benefit, Bonus, Overtime and THR

Uniforms

Official Travel Facility

Transportation & Communication*

Official Residence*

Work Environment: Implementation of K3 and Opportunity of Association

Legal Protection

Jamsostek

Health Facility

Pension and Retirement

Career Opportunities: Formation, Promotion, Transfer, Development & Training and Third Party Scholarship

V* (*only training)

Awards: Best Employee, Meritorious, Innovation (KPM, PP), Loyalty, Retired

Recreation, Sport & Art

Employees Leave, Pregnancy Leave, Sick Leave, Leave for Important Reason, Religion, and Long Break

v (except long
break)

II. Benefit Working Facilities

III.Benefit Work Protection

IV. Benefit Appreciation

* for certain positions

Employee Wellfare Program


1.

2.

110

Workers Social Security


The Company registers all employees to become
participants of the Workers Social Security
(Jamsostek) scheme, in accordance with the
prevailing laws and regulations. Individual Insurance
Program is for High Risk Operational Employees. Since
the high risk of operational employees who work on
road, the Company provides additional benefit by
registering the employees who have on field main
duties and function, in Accident Assurance program.
Pension Program
JasaMargas employees participate in the Fixed
Benefit Pension Plan (Program PensiunManfaatPasti/
PPMP) and Fixed Contribution Pension Plan (Program
PensiunIuranPasti/PPIP). The PPMP program is
organized by JasaMarga Pension Fund (DPJM) which
was established by the Company. The PPMP program
is provided to all employees who began working in

PT Jasa Marga (Persero) Tbk.

the Company prior to July 1, 2012. While the PPIP


program managed by the Financial Institutions
Pension Fund (DPLK) are participated by all
employees who began working at the Company since
July 01, 2012.
3.

Health Insurance
As part of the Companys support on National Health
Insurance implemented by the Government through
Presidential Regulation Number 12 year 2013 and
Ammendment Number 111 year 2013 concerning
Health Insurance, since April 2015 the Company
has paid the premi of BPJS Health for employees
and their families as well as for pensioners and their
families. In addition to health insurance benefit
through BPJS Health, the Comapny also provides
benefits in the form of health facilities for employees
and pensioners and their families as stated in the
Companys regulations.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

4.

5.

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Post-Employment Program
This program is given to employees in which they
get benefits when they stop working at the normal
retirement age by receiving 24 x PhDA, while
employees who stop at retirement age and prior
to entering the retirement age will get benefits
proportionately according to the rules of the
Company.
Jaminan Hari Tua (JHT) Program BPJS Employment
The Company registers all employees into the Pension
Program of BPJS Employment. The contribution to
JHT is calculated based on the proportion of income
paid at amount 2% by the employee and 3.7% by
the Company.

Management of Post-Employment Program


In order to assure a sense of comfort and safety to
employees at workplace, JasaMarga provides benefits
to employees if they have reached retirement age. This
is done to provide a sustainable income after the end of
the working period in JasaMarga. The following programs
provided to employees if they have reached retirement
age:
1.

Pension Plan
JasaMargas employees participate in the Fixed
Benefit Pension Plan (Program PensiunManfaatPasti/
PPMP) and Fixed Contribution Pension Plan (Program
PensiunIuranPasti/PPIP). The PPMP program is
organized by JasaMarga Pension Fund (DPJM) which
was established by the Company. The PPMP program
is provided to all employees who began working in
the Company prior to July 1, 2014. While the PPIP
program managed by the Financial Institutions
Pension Fund (DPLK) are participated by all
employees who began working at the Company since
July 01, 2014.

2.

Post-Employment Program
This program is given to employees in which they
get benefits when they stop working at the normal
retirement age by receiving 24 x PhDA, while
employees who stop at retirement age and prior
to entering the retirement age will get benefits
proportionately according to the rules of the
Company.

Sustainability Report 2015

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

3.

Pension Program (JHT) BPJS Employment


The Company registers all employees into the Pension
Program of BPJS Employment. The contribution to
JHT is calculated based on the proportion of income
paid at amount 2% by the employee and 3.7% by
the Company.

4.

Health Insurance
The benefits of health cover are in the form of health
facilities that will be received by retirees as stated in
the Company rules. With these benefits, the retirees
will feel comfort about medical expenses that they
need any time As part of the Companys support
on National Health Insurance implemented by the
Government through Presidential Regulation Number
12 year 2013 and Ammendment Number 111 year
2013 concerning Health Insurance, since April 2015
the Company has paid the premi of BPJS Health for
employees and their families as well as for pensioners
and their families. In addition to health insurance
benefit through BPJS Health, the Comapny also
provides benefits in the form of health facilities for
employees and pensioners and their families as stated
in the Companys regulations.

PT Jasa Marga (Persero) Tbk.

111

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

HR Competency Development Program


In accordance with teh Companys buiness target achievement efforts in 2015 in gaining 1,000 km
concession and to improve the Employees competency and productivity, the Company focuses in Key
Performance Indicator achievement to fulfill the techincal and non technocal competencies. Jasa Marga
Development Center (JMDC) unit, the employees competency development programs.
HR competency development program is taken through employees education and training program by Jasa
Marga Development Center Unit as learning center, which in 2015, the employees training program focused
on the folowing areas: (G4-DMA)
Development of technical and non-technical competencies of employees in accordance with
jobrequirements.
Stand-alone program which is equal to training, including sharing knowledge activities, study
visits,creating a journal, and others.
Cadres Scholarship, which is scholarship program offered to the young and potential employees.
In 2015 the Company had set the target of training days per employee, with realization amounted to 6.5
days of training per employee. Total training days and training participants throughout 2015 as described
in the table below: (G4-LA9)
Realization of Training Program 2014 2015
2014
Description

Total
Participant

Total
Program

Total Days
Person

Total
Participant

5.006

2026

243

4.321

1.651

209

336

75

24

443

55

4.519

1908

60

15.287

1088

30

Related Business

270

79

18

162

19

11

Toll Road Business

886

490

21

1.249

745

53

7.890

6546

295

11.501

9.963

325

18.907

11.124

665

13.525

639

Corporate Enabler
Highway and Traffic Engineering
Leadership and Culture

Program Mandiri Setara Pelatihan


Beasiswa

Total Days
Person

2015

32.963

Total
Program

Gender Equality
The policy in terms of working opportunities in the Company, is taken selectively and open, with no
discrimination (gender, race, religion). For employees career management including the employees
placement and promotion/rotation by taking into account the Employees performance achievement,
ability and competency. The career management system as stated in Collective Work Aggreement (PKB) by
the management and Employee Union.
In addition, the Company provides opportunities for employees with physical disability of hand or leg
motoric function by fulfilling the position requirement on expert functional and staff functional position
group.

112

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Gender Equity in Training


No

2014

Training Type

Male

2015
Female

Male

Operational

1.258

202

Non Operational

5.565

2.890

Safety

425

94

7.248

3.186

Total

Protection of
Association Freedom
In an effort to create and maintain harmony between the
company and the employees, the Management is always
attentive and committed to comply with labor laws, issued
by the government. As one ofcommitments of JasaMarga
is to give freedom to employees to organize themselves
through the JasaMarga Employee Union (hereinafter
called SKJM) which was established in 1999 whose
members are all employees of JasaMarga. (G4-DMA)
The harmonious relationship between management and
employee union is needed to create a conducive working
atmosphere in order to achieve the common goal, namely
the progress of the Company and welfare of employees.
On regular basis of every two years, the Company
together with SKJM communicate in Joint Insitution
(LKS) Bipartit that was established through joint decition
between the Companys President Director and Chariman
of SKJM Central Management Board to discuss and
evaluate the agreement together as stated in Collective

Employees Turnover

Female

9.418

4.107

13.525

Working Agreement (PKB) which is a collective guideline


and direction in conducting industrial relationship. In
addition, the management and SKJM together as the
Companys componenet to disseminate all policies taken
by the Company to employees who are related with the
Companys policies. Until the end of 2015, there were
15 meetings between the management and SKJM to
discuss the Companys policies related with human capital
management system and other policies.(G4-11) (G4-HR4)
The result of Company and SKJM then prepared in
PKB pocket book and distributed to all employees. The
Management and SKJM then formed team and together
disseminated the agreement to branche offices. The
socialization was conducted on November-December
in 2015 so that all employees layers have the same
knowledge and understanding. To maintain harmonious
relationship with employees especially concerning the
Companys employment issues and policies, and to
maintain communicaton with Employee Union then Joint
Institution Bipartit (LKS Bipartit) was formed.

(G4-LA1)

To keep the turnover rate of employees, the Company provides equal opportunites to the entire employees in developing
their carrier path and competitive remuneration package in the form of benefits and services received by the employees.
So far, the employee turnover rate of JasaMarga is very small.
Employees Turnover 2014-2015
Description
Total Employees
Total Resigned Employees
Percentage (%)

Sustainability Report 2015

2014

2015
4.691

4.591

0,06

0,02

PT Jasa Marga (Persero) Tbk.

113

ASSURANCE OF OCCUPATIONAL HEALTH


AND SAFETY
1

Commitment to Safety, Occupational Health and Safety

Occupational Accident Rate

Pengelolaan Tenaga Alih Daya

Employee Satisfaction Survey

Human Rights Protection

K3 Achievement

Occupational Health and Safety Certification

Photo by : Wawan Suwandi


Picture : Toll Road Maintenance Activity

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

The Company pays attention and high


commitment in terms of Occupational
Health & Safety (K3). The company
ensures that the safety of employees is
assured during in the work environment
of JasaMarga. Socialization and decisive
action continue to be implemented in
order to nurture the obedient attitude of
employees to the regulations of K3
.

The Company continues to improve the application and the


implementation of K3, given the nature of the work and
the risks faced by employees, especially those who are in
charge in the fields of operational. Efforts is to provide selfprotection and safety equipment, as well as training on the
K3 that continuously implemented.
(G4-LA7)

116

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Commitment to Safety, Occupational Health


and Safety
Employment Policy

With the new paradigm, namely considering Human


Resources (HR) as Human Capital, the Company puts
HR as subject that must be managed properly so that
they can become capital to improve theCompanys
business performance in the long run in a sustainable
way.The Law No. 13 on Employment becomes a
reference for all employment policies of the Company
to ensure that it complies to all applicable laws and
regulations and minimize the violation of human rights
in the employment relationship.
The optimization of the management of human resources is implemented by the Company by the following
policies: (G4-DMA)
1. Assure compliance with employment regulations.
2. Uphold the rights of employees.
3. Respect for gender equality and carrier path.
4. Provide programs to enhance hard and soft competence.
5. Increased the utilization of Information and Communication Technology (ICT) in administration and HR
services, which has encouraged employees to change the way they work to be become more efficient and
productive.

Occupational Health and Safety Policy


The Company is quite serious about implementing the
Management of Health and Safety System for employees
through policies, targets and K3 governance structure and
conducting a review every year. JasaMargas commitment
to implement occupational health and safety in the
working environment is embodied in the set of corporate
policies, which has been arranged in the Board of
Directors Stipulation No. 162/KPTS/2010 September
30, 2010 on Manual System of Occupational Health and
Safety Management (SMK3) as well as the Guidelines for
Occupational Health and Safety at Project Construction
Company and Circular Letter No.20/SE-DIR/2010, dated
August 3, 2010 on Safetyand Occupational Health (K3).

Sustainability Report 2015

The Occupational Health and Safety Management System


aims to protect employees, customers, assets, partners
and the environment from potential hazards that may
occur. Since 2011 the K3 management has been focused
to achieve zero accident rate. The program is organized
based on the Employment and K3 rules of the local
Manpower Department Office and are evaluated and
assessed each year.
In accordance with Government Regulation No. 50
of 2012 on the Application of Occupational Health
andSafety Management System, the Company formed an
Organizing Committee Advisory for OccupationalHealth
and Safety (P2K3) which monitors the implementation of
K3 in the Company.

PT Jasa Marga (Persero) Tbk.

117

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Chairman
President Director

Company
Profile

Chairman
President Director

VP Secretary of Risk &


Quality Management
Division

Secretary
General K3 Expert

Member

Member

Occupational Accident Rate

(G4-LA6)

In 2015, the statistic figure of accident rate in Jasa Marga improved compared to previous year, in which no accident
that caused minor injury, serious injury, or death.

Branch

118

Minor Injury
2014

Serious Injury

2015

2014

Death

2015

2014

2015

Jagorawi

CTC

Semarang

Surabaya-Gempol

Belmera

Palikanci

Purbaleunyi

Jakarta-Tangerang

Jakarta-Cikampek

PT JLJ

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Management of
Outsourcing Manpower

Human Rights
Protection

To comply with the Act No. 13 of 2004 on Employment


and Permenakertrans No. 19 of 2012 on Procedures for
Public Works and to carry out the transaction services
at Toll Gate, then in 2015 the Company established PT
Jasa Layanan Operasi (PT JLO) with composition 99%
of the shares owned by Jasa Marga as subsidiaries that
focus on toll collection transaction services at toll road
sections of other Branches and Subsidiaries as a form of
implementation of the operational function. In carrying
out its core functions, the operational labor management
which was once the PKWT employees at PT Jalantol
Lingkarluar Jakarta now has the status of permanent
employees at PT JLO.

Transparency and fairness in the recruitment of


human resources (HR).The Company utilizes various
communication media in announcing the recruitment and
selection program for new employees, including through
the Companys official website, that is www.jasamarga.
com, cooperate with newspapers that are circulating on
national scale, BUMN portals, the Companys official
twitter, online media, posters and career development
programs at a number of top universities in Indonesia.
Company uphold the principle of equality where the
applicants come from a variety of ethnic, region, religion,
race and gender.

Employee Satisfaction
Survey
The Company regularly conduct surveys on employee
satisfaction, so that the Company canreceive direct
feedback from employees.Through this survey, it is
expected that eachemployeofJasaMarga may give his
or her views on various aspects that determine the level
of job satisfaction and can deliver advice and input to
the Management Services related with general issues
to improve level of satisfaction and productivity of
JasaMargasemployees.
In 2015, the result of Engagement Ratio Index (ERI) was
1.97, decreased compared to 2014 (ERI score = 2.17).

The Company provides equal opportunities to all


employees in career development and competitive
remuneration package in the form of benefits and
facilities received by employees. The competent
employees rewards or promotion providence without
discriminating gender or SARA.

K3 Achievement
On February 2015, Semarang Branch received awards on
the compliance in reporting P2K3 acivities in the Company
for 2014 and Zero Accident Awards on its achievement of
K3 program implementation since January 1, 2011 until
November 30, 2014.
On August 2015, Jakarta Cikampek Branch and PT
Jalantol Lingkar Luar Jakarta recieved Zero Accident
Accident Awards on its achievement of K3 program
implementation without accident, since January 1, 2012
until December 31, 2014.

Occupational Health
and Safety Certification
As an effort to ensure the fulfillment of K3 requirement
by the Company in ensuring the effective K3, OHSAS
18001:2007 (Occupational Health & Safety Assessment
Series) certiication was taken integrated with ISO 9001
for all Branches starting from 2010 and renewed every 3
years. The certification data can be seen in Jasa Marga
Profile Chapter.

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

119

DEVELOPING COMMUNITY WELFARE


1

Commitment in Social Community Responsibility

Community Economic Empowerment

Peningkatan Kualitas Hidup Masyarakat

Pictu
re

: Prom

otion

for S
m

all Bu

sines

s par

tners

hip

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Picture : Social Services with Veteran Legion

The continuity of social and environmental


responsibilities program requires innovation
in improving the program quality. The
Company contunuously developing new
program that can reach eider community
to renewing the program that have
contributed to the stakeholders.
Therefore, Jasa Marga is committed to continuously
improve the quality of its social and environment
responsibility program (TJSL). The Company believes
that the quality improvement of TJSL program will give
a positive impact to the business growth in the coming
years. The Company invites all Jasa Marga individuals
to together realize sustainable social and environmental
responsibilities. So that the community welfare can be
realized and harmoniuous relationship wit stakeholders
can be created.

122

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Commitment in Social Community Responsibility


The Companys contribution to community as part of stkaholders is conducted through Corporate Social Responsibility
(CSR) Program managed by Corporate Secretary Unit. The CSR Program is in the form of Partnership and Community
Development Program.
Sources of funds for CSR programs is based on the Work Plan and Budget Allocation (RKAP) which is determined
annually, while funds for Partnership and Community Development Program come from the Companys Annual Budget
which is considered as cost, with a maximum of 2% of net income of the previous year.Partnership and Community
Development (PKBL) Program is managed by the Community Development Unit, which is stipulated in::
1. Regulation of the Minister of State EnterprisesNo. PER-05/MBU/2007 dated April 27, 2007 on SOE Partnership
Program with SmallBusiness. The program is implemented throughCommunity Development Unit Program.
2. Partnership and Community DevelopmentProgram (CSR) is set out in the Regulationof the State Enterprises
Ministry No. PER-05/MBU/2007 dated April 27, 2007 on thePartnership Program of SOEs with SmallBusiness and
Environment DevelopmentProgram.
3. Regulation of the Minister of State EnterprisesNo. PER-08/MBU/2013 dated 10 September2013 on the Fourth
Amendment to theRegulation of the Minister State OwnedEnterprisesNo: PER-05/MBU/2007 on thePartnership
Program of the State OwnedEnterprises withSmall Businesses andCommunity Development Program.
4. Decision of the Board of Directors 230/KPTS/2007 on Partnership Program withSmall Business and Community
DevelopmentProgram, to set programs and activities of theCommunity Development.

Community Economic Empowerment

Picture : Social Services with Veteran Legion

The community economy empowerment is conducted through the implementation of Partnership and Community
Development Program (PKBL) of PT. Jasa Marga (Persero) Tbk. The PKBL unit was established based on the Directors
Decree No. 010/KPTS/1997, dated February 3, 1997 concerning the PKBL Unit as part of the compliance on Minister
of Finance of the Republic of Indonesia No. 316/KMK/1994, then amended with Minister of State Owned Enterprises
Regulation Number 05/MBU/2007 dated April 27, 2007 concerning Partnership Program of State Owned Enterprises with
Small Enterprises and Community Development Program (PKBL) as ammended with Minister of State Owned Enterprises
Regulation No.: PER-09/ MBU/07/2015 dated July 3, 2015 concerning Partnership and Community Development
Program of State Owned Enterprises.
The targets of the PKBL Units activities are small businesses, in this case the individual or entity businesses and
cooperatives that have maximum annual turnover of Rp500,000,000 (five hundred million rupiah) exclude the business
land and building, or have annual sales maximum of Rp2,500,000,000.00 (two billion five hundred million rupiah).

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

123

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

The provision of working capital loan to small and medium enterprises and business assisting to survive and
independent. The business assisting are taken through:
1. Education, training, internship, marketing, promotion and others related with the capacity improvement effort of
Partnership Program Partners.
2. The aid fund as explained in point a, was derived from Community Development Program fund allocation,
maximum of 20% (twenty percent) calculated from the disbursed Partnership Program fund of the current year.
The policies of Community Development Unit in the Company are taken through office networks comprise of Head
Office and 9 (Nine) branch offices with the distribution partnership region and total partners per 31 December 2015 and
31 December 2014 as follows:
Accumulation of Partners and Parternship Region 2014 and 2015
No

Head Office/Branch

(G4-SO1)

Partnership Region

1.

Head Office

Outside the operational area of branch offices

2.

Jagorawi

East Jakarta, Bogor, Sukabumi

3.

Jakarta-Cikampek

4.

2014

2015

9.149

9.149

993

1.053

Bekasi, Cikarang, Karawang, Cikampek, Purwakarta

1.361

1.413

Jakarta-Tangerang

West Jakarta, Banten

1.082

1.115

5.

Cawang-Tomang-Cengkareng

South Jakarta, North Jakarta, East Jakarta,


Central Jakarta

1.117

1.174

6.

Purbaleunyi

Bandung, Sumedang, Ciamis

1.288

1.349

7.

Surabaya-Gempol

East Java

2.264

2.312

8.

Semarang

Central Java

2.340

2.381

9.

Belmera

North Sumatera

1.530

1.577

10.

Palikanci

Cirebon, Majalengka, Kuningan, Indramayu

1.253

1.305

Partners
The implementation of Partnership Program (PK) in 2015, the Community Development Program has disbursed fund
amounted to Rp15,040,000,000,- that was absorbed by 451 partners (MB) spread throughout Jasa Marga Branches. The
business line carried out by the partners are various starting from Industry, Services, Trading, Plantation, Agriculture and
Poultry sector.
In addition to loan disbursement, Community Development also conducted monitoring to partners and billing on the
MB obligation, to be flowed again to society who in need. To support the partnership program disbursement, Community
Development also provides support in the form of training with various activities topics including bookeeping,
entrepreneurship and motivation. To assist in developing the partners, in addition to provide fund, Community
Development also provdes promotion to partners in the form of exhibition.

124

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Company
Profile

Jasa Marga
Governance

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Improvement of
Community Life Quality
This refers to activities to empower and provide assistance
including the development of facilities and infrastructure
of communities in the operational area of Jasa Marga
(Persero) Tbk. Community Development Programs
are carried out to give benefits the community in the
operational areas of the Company. (G4-DMA)

5.
6.
7.
8.

Assistance for the development of infrastructure


and/or public facilities.
The development of public facilities and infrastructure
carried out by the Company as a form of corporate
social responsibility are as follows:
a. Provide cleaning cars and manufacture of
bins to improve waste management in the
surrounding communities
b. Construction of the park, drain and clean water
facilities in the surrounding local community
c. Construction of the bridge for pedestrian
d. Construction of signs and road markings
e. Construction of MCK for public
f. Assistance of material for road pavement
g. Assistance in the form of a musical instrument
for art galleries

Assistance of religious facilities.


Efforts to improve the religious facilities in the
surrounding communities is carried out in the
form of construction of ablution and Madrasah,
religious facilities repair and material support in the
construction of religious facilities.

Social assistance for poverty reduction.


The company carried out the social responsibility
activities in the field of social development by
providing skills training to make cookies, make
accessories of beads, provision of the sewing
machines and garment training, provision of
seeds goat as an effort to create an independent
community, as well as the provision of basic
necessities. Assistance of Community Development
program is given in addition to the Companys
operational area, given also in the area of Sukabumi,
Cianjur, Tegal, Boyolali, Lamongan, Lampung,
Padang, Aceh, Riau Islands, Jambi and Kendari.

Community Development program activities that have


been performed by the Company throughout 2015
including the following:

Assistance for the victims of natural disasters.


As one of concern to the community surrounding the
Company, the Company provided clean water for
residents who experienced droughts in the dry season
in 8 Branch Offices around the operational areas. In
addition the Company also provided assistance to the
victims of Mount Sinabung in the form of wells and
MCK

Assistance for education and/or training


The Company seeks to improve the quality of
community education by giving the training for the
teachers of TK, PAUD & Dai, provided assistance in
the form of playing media and thematic learning
of eduitment; assistance of learning facilities/
infrastructure, facilities/infrastructure of the school
and provided assistance of motorcycles for exemplary
teachers in SD and SMP with the number 45 (forty
five) motorcycles as well as the renovation of schools
and Madrasah throughout the Companys operations
and outside of the Companys operations.

Sustainability Report 2015

Community
Welfare

Assistance for health improvement.


Company conducted routine health improvement
assistance, including in the form of free medical
treatment to the residents around the Branches area
as well as the driver on multiple terminals, including
the Pulogadung terminal, Kampung Rambutan
terminal and Bekasi terminal.

(G4-EC7)(G4-EC8)

Assistance for the victims of natural disasters.


Assistance for education and/or training.
Assistance for health improvement.
Assistance for the development of infrastructure and/
or public facilities.
Assistance to improve religious facilities.
Assistance related with environment conservation.
Social assistance for poverty reduction.
Assistance for education, training, apprenticeship,
marketing, promotion, and other forms of assistance
related to capacity improvement of Partners of
Partnership Program

Assurance of
Occupational Health
and Safety

In accordance with the Regulation of the Minister of


State-Owned Enterprises No. PER-09/MBU/07/2015 dated
3 July 2015 BL Program funds distributed in the form of:
1.
2.
3.
4.

Qualified Human
Resources
Development

PT Jasa Marga (Persero) Tbk.

125

Sustainability
Performance
Highlight

Sustainability
Performance 2015

Event, Award &


Certification

Remarks from
President
Commissioner

Remarks from
President Director

About Sustainability
Report 2015

Company
Profile

LEMBAR UMPAN BALIK


FEEDBACK SHEET

Kami mohon kesediaan para pemangku kepentingan untuk memberikan umpan balik setelah membaca Laporan
Keberlanjutan ini dengan mengirim email atau mengirim formulir ini melalui fax atau pos.
We would like to ask all stakeholders to kindly provide feedback after reading this sustainability report by sending email or
send this form by fax or mail.
Profil Anda | Your Profile
Nama (bila berkenan)| Name (if you please)
: _________________________________________
Institusi/Perseroan | Institution/Company
: _________________________________________
Email : _________________________________________
Telp/Hp|Phone/Mobile
: _________________________________________
Golongan Pemangku Kepentingan | Stakeholders Group

Pemerintah | Government

Media

LSM | NGO

Akademik | Academic

Perseroan | Corporate

Lain-lain, mohon sebutkan :


Others, please state :

Masyarakat | Community
Mohon pilih jawaban yang paling sesuai
Please choose the most appropriate answer
1. Laporan ini bermanfaat bagi Anda:
This report is useful to you:

2.

Netral
Neutral

Setuju
Agree

Sangat Setuju
Strongly

Sangat Tidak Setuju


Strongly Disagree

Tidak Setuju
Disagree

Netral
Neutral

Setuju
Agree

Sangat Setuju
Strongly

Sangat Tidak Setuju


Strongly Disagree

Tidak Setuju
Disagree

Netral
Neutral

Setuju
Agree

Sangat Setuju
Strongly

Tidak Setuju
Disagree

Netral
Neutral

Setuju
Agree

Sangat Setuju
Strongly

Laporan ini menarik:


This report is interesting:

126

Tidak Setuju
Disagree

Laporan ini mudah dimengerti:


This report is easy to understand:

4.

Laporan ini menggambarkan kinerja Perseroan dalam pembangunan keberlanjutan:


This report describes the Companys performance in sustainability development:

3.

Sangat Tidak Setuju


Strongly Disagree

Sangat Tidak Setuju


Strongly Disagree

PT Jasa Marga (Persero) Tbk.

Sustainability Report 2015

Jasa Marga
Governance

5.

Ensuring Economic
Growth

Prioritize
Customer
Satisfaction

Synergy in
Environmental
Management

Qualified Human
Resources
Development

Assurance of
Occupational Health
and Safety

Community
Welfare

Laporan ini meningkatkan kepercayaan Anda pada keberlanjutan Perseroan:


This report increases your trust in the Companys sustainability:

Sangat Tidak Setuju


Strongly Disagree

Tidak Setuju
Disagree

Netral
Neutral

Setuju
Agree

Sangat Setuju
Strongly

Mohon berkenan mengisi:


Please complete the below statements:
Bagian laporan mana yang paling berguna bagi Anda:
Which part of this report is most useful to you:
__________________________________________________________________________________
__________________________________________________________________________________
Bagian laporan mana yang kurang berguna bagi Anda:
Which part of this report is less useful to you:
__________________________________________________________________________________
__________________________________________________________________________________
Bagian laporan mana yang paling menarik bagi Anda:
Which part of this report is the most interesting to you:
__________________________________________________________________________________
__________________________________________________________________________________
Bagian laporan mana yang kurang menarik bagi Anda:
Which part of this report is less interesting to you:
__________________________________________________________________________________
__________________________________________________________________________________
Mohon berikan saran/usul/komentar Anda atas laporan ini:
Please give us your advice/suggestions/comments on this report:
__________________________________________________________________________________
__________________________________________________________________________________
Terima kasih atas partisipasi Anda.
Thank you for your participation.
Mohon agar formulir ini dikirimkan kembali kepada:
Kindly send this form to:
Corporate Secretary
PT JASA MARGA (PERSERO) TBK.
Plaza Tol Taman Mini Indonesia Indah
Jakarta 13550 Indonesia
Tel : 62-21 841 3630, 841 3526
Fax : 62-21 841 3540
Email : jasmar@jasamarga.com,
sekper@jasamarga.co.id
Website: www.jasamarga.com

Sustainability Report 2015

PT Jasa Marga (Persero) Tbk.

127

www.jasamarga.com

PT Jasa Marga (Persero) Tbk.


Plaza Tol Taman Mini Indonesia Indah
Jakarta, 13550 Indonesia
Telp.
: +6221 841 3630 / +6221 841 3526
Fax.
: +6221 841 3540
Email : jasmar@jasamarga.com
JASA MARGA TRAFFIC INFORMATION CENTER

14080