QUALITY MANUAL

Document No.

LPI-QMSM

Effective Date

09. Oct. 2009

Revision No.

01

Page No.

15 of 20

SEQUENCE & PROCESS INTERACTION

MANAGEMENT RESPONSIBILITY
Management
Planning

Inform

CMC

Documentation of
QMS

RESOURCE MANAGEMENT

HOD

Organization Quality
Policy

Announcement of
Quality Policy

CMC

Establish Quality
Objectives & Quality
Manual
CMC

CMC

Management Review
and Continual
Improvement of the QMS

Implementation of
Policy /QMS

Diagnosis by
Management

HOD
CMC

Manpower Planning,
Safety & Environment

CMC

Identify Competency
and Training Needs

ADM

HOD

Preventive
Action

Documents Control &

Control of Records
Training / Awareness
Process

Training Effectiveness
Evaluation

ADM

ALL

ADM

Analysis of Data

PRODUCT REALIZATION

ALL

Monitoring &
Measurement
of Process and
Product

Monitoring Control
Preparation of Project Plan

QSO

Customer Enquiry

Monitoring &
Measurement
of Quality
System

SRO

Submission of
Quotation / Proposal

SRO

Issue Work Order

SRO

Received Customer
Order
SRO

MR

Dept / Laboratory
Execute Work

Conclusion and
Follow-up /
Review

HOD

Test Result / Study

Delivery

Acceptance of
Quotation / Proposal

CUSTOMER

MEASUREMENT, ANALYSIS
AND IMPROVEMENT

Customer Complaint
Customer satisfaction

MR

Communication /
Review Customer
Satisfaction

QSO

Determined
Causes &
Correction
Needed
QSO

Internal Quality
Audit Planning

HOD
QM

MR

PRODUCT

Customer
Feedback
including
customer
QSO