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Betalink Instrumentation & Calibration Services LLC

Abu Dhabi - UAE

Internal Audit Report

ISO 17025:2005
Calibration Quality Management System

IA Report Number: 01-2014

Report by:

Shahbaz Shaukat

Date:

March 05rd, 2014

Audit Team:

Muhammad Arshad, Shahbaz Shaukat, Huma Junaid.

Doc. No. QF-012/04

Rev. No.: 00

Issue Date: 20-04-2013

Internal Audit Report based on ISO 17020 Requirements

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INTRODUCTION
BETALINK INSTRUMENTATION AND CALIBRATION SERVICES (BICS) is an
Abu Dhabi-based Calibration body located in the Mussafah industrial area, Abu Dhabi UAE.
Internal audit of BICS was conducted on 02nd 04th March, 2014 to check its compliance
with company and ISO 17025 requirements. The Purpose of the internal Audit was to
evaluate the implementation and effectiveness of the ISO 17025 Quality management
system.

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INTERNAL AUDIT SCOPE

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Manual, Procedures, Documents and records as per the requirements of ISO 17025
standard and BICS Scope of works and activities.

ASSESSMENT CHECKLIST
The ISO 17025 Management System documents were reviewed to provide information and
record objective evidence on those activities / processes / sections / areas examined during
the internal audit. Necessary additional notes were made on note pads to support the ISO
17025 establishment status.

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Findings (NCs & Observations)


BICS ISO 17025 Quality management system is very new and organization is in the process
to implement the management system according to the requirements of the ISO 17025
standard which is in continual implementation process. During the audit, the documentation
and the application of the system have been reviewed. This gave following six non
conformities.

Employees Personal records are not maintained properly. (NC # 01)


Master List of Documents and Master List of Records is not updated as IIIC Policy and
Confidentiality agreement is not listed. (NC # 02)
Calibration Engineer Monitoring records are not available for all the technical staff.
(NC # 03)
Evaluation records and Approved Supplier List is not updated as Master Equipment
Calibration Provider (Matromac) is not available in the approved supplier list.(NC # 04)
Client Inquiry & Order Register is not updated (NC#05)
Customer Complaint records are not documented properly as per the requirements of
company procedure QSP-09. (NC # 06)

Doc. No. QF-012/05

Rev. No.: 00

Issue Date: 20-04-2013

Internal Audit Report based on ISO 17020 Requirements

Report End

Doc. No. QF-012/05

Rev. No.: 00

Issue Date: 20-04-2013