EAST AFRICA INSTITUTE OF

CERTIFIED STUDIES
CONTINUOUS ASSESSMENT TEST 2016 SERIES
UNIT: COMMUNICATION SKILLS EXAM
DURATION: 2hr
STUDENTS NAME khaemba N
Jane
DATE 5/11/2016.....
.
INSTRUCTIONS

Answer Any Five Questions ;

1.a)Explain five qualities of communications . (a)Correctiness- sending the message at the correct
time.
(b) Completeness-the message should be well organized.
(c) Consideration-in your message, you should always show consideration for the reader or listener.
(d) Courtesy- answer the letters promptly or respond to the message promptly.
(e) Clarity- what is to be communicated? .

(10mks)

b)Describe any five barriers to effective communication

(a) physical disabilities such as hearing problem.

(10mks)

(b) wrong choice of medium- unsuitable media may act as a barrier to effective communication.
(c) use of jargon- using some terms that other people don't understand may act as a barrier to
effective communication.
(d) Differences in perception and viewpoint is a barrier to effective communication.
(e).Lack of attention- in communication always there should be attention and interest.

2.a)Explain any five ways in which one should prepare a good speech
(a) Make sure you are arrange your points in such away that strong points are kept at the
beginning.

(10mks)

(b) Make sure that your delivery is going to be good.

(c) Look for some suitable quotations if possible.
(d) Time your speech to make sure it is neither too long or too short.
(e) I dentify the points for discussion and decide what you have to say about them.

b)Describe any five types of discussion (a) Lecture discussion- is a type of discussion which allows
the discussants to to interrupt the leader with questions.
(b) Progressive Discussion - it involves small groups which discuss various asignd aspects of the
same question at the same time.
(c) Round table discussion-it usually begins with astatement of the problem.
(d) it requires individual discussants to present their unique viewpoints on the subject.
(e) Panel discussion- there are no prepared speeches .
(10mks)
3.a)Explain any four techniques of interviewing

(8mks)

b)Assume you are the purchasing manager n your firm .Write a letter to any of your suppliers requesting
for the supply of office stationery
(12mks)
4.a)Describe briefly five tips on how to make a good summary (a) Read the passage thoroughly - try to
get general ideas of passage.
(b) Read the passage again until you have grasped the entire meaning.
(c) Underline all the important ideas.
(d) Write down a little which sums up the theme of the passage.
(e) Rewrite in fewer words what the air her has said.

(10mks)

b)Explain any five essentials of effective business letter (a) Use familiar language -avoid jargon when
writing business letter.
(b) Adopt the you approach - avoid the 'I ' and `we` in your letter.
(c) Conciseness-eliminate all irrelevant details from your letter.

(e) Knowledge of the subject - knowledge of past correspondence.

(10mks)

5.a)Give any five importance of visual aid in communication

(10mks)

b)Assume you are the secretary of your local welfare association .Write the minutes of your last meeting.
(10mks)
6.a)Describe briefly the main types of non-verbal communications.
(10mks)
(a) Body language -this is the way we stand or sit in a relation to others or objects and the position
of head and hands.
(b) Vocal tone - stress and emphasis bring out the difference between spoken and written words.
(c) Sound-A sigh and a lough plays apart in non- verbal communication.
(d) The senses- sight, hearing, smell, taste and touch each plays a part in non- verbal
communication.
(e) Sight - enables us to receive non-verbal communication .

b)Briefly explain the various sources of information

(a) Training programmes- training programmes also act as a source of information.

(10mks)

(b)The library - is a primary resource of information.

(c) Employees -people who work for a business can privide answers to specific problem in a
business.
(d) Industrial data- is helpful in comparing a business to other similar business.
(e) Internet - can be used to carry out research and find useful information and data.

7.a)Briefly explain five ways of preparing a persuasive speech (a) Prepare notes for your speech and
practice it alone.
(b) Prepare introduction and conclusion of your speech.
(c) Decide what visual will make your speech more effective.
(d) Select a topic narrow enough to be covered within allotted time.
(e) Find out what position people hold in the topic.

(10mks)

b)Describe any five ways how you would contribute to listening

(10mks
(a) By asking for explanations - this helps the speaker to make his message more understandable.
(b) By putting it down on paper- taking notes helps you focus on the highlights of what is being said.

(c) By Summarizing the message- writing the important points.

(d) By paraphrasing the message- you repeating in your on words.
(e) By providing encouragement - you can add `uh- huh` oh or I see.