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Overview
These procedures are for a new installation Centralized Monitor Email-Home with Webex remote
access using the latest released ESRS IP Client kit.
The ESRS IP Client remote support software kit uses InstallAnywhere installer to verify the customers
workstation environment install Navisphere/Unisphere monitoring agent, ConnectEMC, ACU, and
UDoctor. The installer discovers CLARiiON storage systems to monitor, configures
Navisphere/Unisphere monitor, ACU, and executes a test call home for all the systems in the
configuration.
This configuration is not customer installable and requires a Service Provider to follow these
procedures to install and implement this configuration. You will be required to manually configure a
ConnectEMC Email connection record.
Without internet access the user must enable the EMC_CLARALERT_NOINERNET option. With this
option enabled ConnectEMC connection records are not preserved and must be reconfigured. This
procedure will guide you through these tasks.
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Installer Overview
ESRS IP Client uses InstallAnywhereapplication that automates the installation and configuration.
You supply required configuration data elements and the program will install and configure all required
software components except ConnectEMC connection record for this configuration.
All installation error conditions will be clearly identified during the installation process. However, if you
need to examine the log file, the filename is esrsipclient_installer.log. It is located in C:\Documents
and Settings\Administrator\emc\ESRSIPClient directory.
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Figure 1
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Done
Before installing the ESRS IP client for VNX on a Windows 7 host with the Windows
firewall enabled, ensure TCP/IP port 6389 is open. TCP/IP port 6389 must be open to allow
the Unisphere Host Agent to function properly. If TCP/IP port 6389 is blocked, the
installation will fail because the client will not be able to communicate with the target
storage systems. The HostAgent.exe is located at C:\Program
Files\EMC\HostAgent\HostAgent.exe for 32 bit Windows versions and C:\Program Files
(x86)\EMC\HostAgent\HostAgent.exe for 64 bit Windows versions.
Also, the ESRS IP Client for VNX and the Unisphere Server for Windows cannot coexist on
the same server. A pre-installation check in the ESRS IP Client for VNX will prevent
installation of the ESRS IP Client for VNX on a system that already has the Unisphere
Server installed on it. If this is the case, uninstall the Unisphere Server before installing
the ESRS IP Client for VNX. The ESRS IP Client for VNX uses the presence of the registry
key HKEY_LOCAL_MACHINE\Software\EMC\Management Server to determine if the Unisphere
Server is installed. If that key is not removed by the Unisphere Server uninstaller, it can
prevent the ESRS IP Client for VNX from being installed. You can delete the key from the
registry by using regedit and then you should be able to install the ESRS IP Client for
VNX.
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Figure 1
Introduction
.i Read the introduction information and help contained in this panel to gain an understanding of
what actions this installer will perform and click Next.
License Agreement panel opens
.j Select I accept the terms and click Next.
With internet access:
Your Role panel opens
With no internet access option enabled (task 4):
Environment Check panel opens. Go to step M.
.k Select An Authorized Service Provider and click Next.
Configure Internet Connection panel opens (Fig 2)
Figure 2
Figure 3
Environment Check
.m Workstation environment check runs and displays the output in the Results box. If any checks fail
they must first be resolved before you can continue with the install. When all requirement checks
are met you can continue, click Next.
With internet access:
Connect to Powerlink panel opens (Fig 4)
With no internet access option enabled (task 4):
Call Home Method panel opens. Go to step O.
Figure 4
Connect to Powerlink
Figure 5
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Figure 6
.p By default Install and use ESRS, Use email as a back up., and Notify the customer.
options are selected.
Clear Install and use ESRS and select Do NOT Install ESRS
Systems to Monitor panel opens (Fig 7)
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Figure 7
Systems to Monitor
Figure 8
Add System
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Figure 9
Connectivity Checks
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Figure 10
It is important that all the connectivity checks complete successfully for remote access to function
properly. Failed checks do not prevent you from continuing with the install but should be addressed
and corected. Click Next
Portal System panel opens
.s Select a qualified storage system IP address from the Portal list box or retain the installer selected
system, click Next
With internet access:
Customer Contact Information panel opens (Fig 11)
With no internet access option enabled (task 4):
Installation Summary (Fig 12)panel opens. Go to step U
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Figure 11
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Figure 12
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Figure 13
.u Verify the installation summary is correct for this installation and click Install
Multiple popups will open describing what actions are being performed
Installation Complete panel opens (Fig 14)
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Figure 14
Install Complete
.v Verify the installation was successful, all software components where installed, all storage systems
where registered, and a test event was sent by all monitored storage systems. Click Done
.w The installer automatically launches Navisphere/Unisphere Manager. Login to
Navisphere/Unisphere Manger and verify the monitoring configuration.
The Navisphere/Unisphere monitoring GUI displays the following:
Centralized monitoring agent that is running on this workstation
The latest Global Call-Home templated applied to the central monitor
All storage systems defined in step q are monitored by the central monitor
The ACU configuration GUI displays the following:
All monitored storage systems are ACU enabled
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Done
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Done
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