CLB 8 SPEAKING ASSESSMENT

Good Evening Everyone!

A

First of all, let me thank you for coming here today.

For those of you who dont know me, my name is Michael Dela Peret. Im from Seven
Oaks Adult Learning Center.

Today I am going to talk about the most important soft skill for new immigrants on getting
ahead in the Canadian workplace. This soft skill is the communication skill.

My topic is very important for you because it will help you improve your communication
skills.

I will concentrate on the elements of communication skills that a new immigrants needs
to master.

My presentation is divided into three main sections.

Ill start off by talking about the verbal communication skills. Then Ill move on to the
listening. And at the end Ill look at the non-verbal communication.

The presentation will probably take around 20 minutes.

There will be time for questions at the end of presentation.

Hoo
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What is communication skill?

*Communication skill is the ability to convey information to another effectively and
efficiently. So in communication you need somebody called a sender otherwise you are
talking to yourself and it is not healthy, so need a receiver otherwise it is a one way
conversation and it is not healthy. Basically you are sending a message to a person you
are communicating with. How do you know that the person got the message? Feedback.
What do you mean with the feedback? A response from the person you are talking with.
Sometimes I am talking to you and you are nodding your head (demonstrate). Thats
feedback.

CLB 8 SPEAKING ASSESSMENT

As I said at the beginning communication skills is the most important soft skill for new
immigrants to become successful employee. It has three elements such as Verbal
communication, listening and non-verbal communication. Verbal or oral communication
is the sharing of information between individuals through language which is composed of
words and grammar. Being new immigrants, sometimes we felt like a fish out of the
water in the group of Canadian. Sometimes we feel uncomfortable to talk to them
because we find it hard to express our self using the same level of English language skill
we had from our home country. Am I Correct?. There are many ways for new immigrants
to improve English language skills, these includes enrolling in a government funded
English Classes like this, listening to English radio or watching TV, read magazines,
watch your Canadian colleagues closely and adapt your skills accordingly, practice with
friends or family and give a mock-up speech.
Thats all I have to say about verbal communication skills. Now Id like to move on to
Listening. Listening is the active process of receiving and responding to spoken (and
sometimes unspoken) messages. In a workplace you will be ask present at the
meetings, and listening here is very important. These listening techniques can be
followed: be an active listener by nodding and smiling at appropriate times, jot down key
points and show youre engaged and dont interrupt; let the speaker finish.
Let us look now at the last element of communication skills which is the non-verbal
communication. Nonverbal Communication has been defined as communication without
words. (How do we communicate without words? By body language.). Do you know
that according to study human communication consists of 65% non-verbal
communication, while only 35% of communication consists of words themselves

CLB 8 SPEAKING ASSESSMENT

If your nonverbal communications skills are poor, you may be communicating negativity
and making your coworkers uncomfortable. To improve your nonverbal skills, you must
first identify the areas where you are lacking.
1. Eye Contact Establish eye contact when speaking to other.
2. Facial expressions Your facial emotions convey your emotions. Offer a smile
when talking to someone. This tells people that you are happy or in a good
mood.
3. Space Pay attention your proximity when talking to other. Different cultures
view proximity in various ways, so take notice if the person youre communicating
with is uncomfortable.
4. Postures - Look at your postures. For example, swinging your leg back and forth
while sitting in a meeting tells others you are impatient, bored and uninterested.
Sit up straight and face others when talking.
5. Tones and sounds - Your tone or sounds can inform people of your anger,
frustration or sarcasm. Avoid sighing repetitively or speaking in a high-pitched
voice. Speak softly and calmly.
K

That brings me to the end of my presentation. Ive talked about verbal communication,
listening and nonverbal communication skills as well as on how to improve them for
enhancing your communication skills.

So I hope that may presentation today will help you became a better communicator and
get ahead in Canadian workplace.
Thank you for listening and now if there are any questions, I would be pleased to
answer them.

Check if the audience is happy with the answer.

***Does this answer your question?
If you dont know the answer to a question
***Thats an interesting question. I dont actually know the answer at the moment but I
try to get back to you later.