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README
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This file contains information that updates or enhances the material found in th
e User's Guide on the Mosby's Drug Consult CD-ROM.
Note: You may want to print this out for easier reference. If so, choose "Print"
from the "File" menu.
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This document discusses the following topics:
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System Requirements
Browsers
Installation Instructions
FAQ - Frequently Asked Questions
Technical Assistance
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System Requirements
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WINDOWS SINGLE USER
Pentium II PC, 200 MHz minimum, running Windows 98, Windows NT 4.0, Windows ME,
Windows 2000, Windows XP, or newer
64 MB RAM minimum
30 MB free hard disk space minimum
2x or faster CD-ROM drive
800 x 600 monitor with thousands of colors or better
Adobe Acrobat Reader
28.8 or faster modem (optional for Internet access)

MACINTOSH SINGLE USER


Macintosh PowerPC
OS X 10.2 or newer
128 MB RAM minimum
250 MB free hard disk space minimum
2x or faster CD-ROM drive
800 x 600 monitor with thousands of colors or better
Adobe Acrobat Reader
28.8 or faster modem (optional for internet access)
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Browsers
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This product was designed to work with Internet Explorer 5.5 (5.2 on the Macinto
sh) or Netscape 7 or higher. Other browsers may work, however, if problems occu
r your first step should be to make sure the product is running Internet Explore
r 6.0 (5.2.3 on the Macintosh). (Also see FAQ - Frequently Asked Questions).
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Installation Instructions
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WINDOWS SINGLE USER
Mosby's Drug Consult:
1) Close all windows on your computer.
2) With the CD in the CD drive go to your "START" menu, click on "RUN" and type:
[CD-ROM drive letter]:\setup.exe (example - D:\setup.exe where D is the letter
of your CD-ROM drive). Or use "BROWSE" to locate the drive and select the setup
file.
3) Select "NEXT" in the Welcome screen to continue with the setup.
4) Read and accept the Product License Agreement and Warranty in order to contin
ue setup. Select "NEXT" to continue.
5) INTERNET EXPLORER 5.5 OR NETSCAPE 7 OR HIGHER IS REQUIRED TO RUN MOSBY'S DRUG
CONSULT PROGRAM. Click on "Install Internet Explorer 6.0" if you do not have a
required browser. You may choose "Do not install Internet Explorer 6.0" only if
you already have Internet Explorer 5.5 or Netscape 7 or higher on your computer.
THIS BROWSER DOES NOT MEAN THAT YOU WILL BE ONLINE -- INTERNET CONNECTION IS O
PTIONAL.
6) To install to your hard disk select "full installation" or to select "minimum
installation" choose to run the program from the CD-ROM.
7) Directory: It is recommended that you use the indicated directory to locate t
he Drug Consult program, unless you are familiar with your computer and would l
ike to change this location. The directory will be created for you if it does no
t exist. Select "NEXT" to continue.
8) Shortcut folder: It is recommended that you use the selected shortcut folder,
unless you are familiar with your computer and would like the shortcut to appea
r in a different program group on the Start menu. Select "NEXT" to continue.
9) Setup is now ready to start installing the files for Mosby's Drug Consult. Se
lect "FINISH".
Run Mosby's Drug Consult:
1) Start the program by selecting Mosby's Drug Consult from the Mosby's Drug Con
sult Annual group in the Start menu, under Programs.
Congratulations! You have successfully installed Mosby's Drug Consult.

MACINTOSH SINGLE USER


1. Double-click the icon entitled "Install Program"
2. Follow the on-screen installation instructions.
To start the program, open the Mosby's Drug Consult Annual folder on your hard d
rive and double-click the icon entitled 'Mosby's Drug Consult'. This will launch
the browser and open the Home page for Mosby's Drug Consult.

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FAQ - Frequently Asked Questions
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1) Can I use my existing Internet Explorer or Netscape browser to run this progr
am?
This program was designed for use with Internet Explorer 5.5 (5.2 on the Macinto
sh) or Netscape 7 or higher and it is recommended that you use the browser that
ships with this program to access the material. The primary reason for the brows
er is that a server program must run in the background in order for the search f
eature to work. If the search feature is not working properly or you receive Jav
a or JavaScript error messages, it is probably because you have accessed the pag
es by a method other than running the application program that was installed wit
h this program. A version of Internet Explorer is included free on the CD-ROM. M
ake sure that Internet Explorer 5.5 (5.2 on the Macintosh) or Netscape 7 or high
er is installed on your machine or use the Internet Explorer installation icon i
f necessary.
2) Do I need to have Internet connection to run this program?
No. The program is designed to run entirely from the CD. All content, features,
and functions reside on the CD. However, you may wish to connect to the Mosby ho
me page for this particular product and that does require an Internet connection
and a modem. The Mosby home page contains additional information on the product
and is updated regularly.
3) When I access the program I get Java and/or JavaScript error messages. What s
hould I do?
Java or JavaScript error messages may appear occasionally. This program was desi
gned to run with the Internet Explorer version provided with the product, so fir
st verify that this is installed. If the errors are occurring frequently, close
the browser and restart the application from the program icon. If the errors con
tinue, then restart your computer or reinstall the software. NOTE: A Windows NT
bug with Service Pack #3 may cause Java to crash. If you are running Windows NT
with Service Pack #3, please download the fix to this problem from the Microsoft
web site.
4) How can I get more space on-screen to view this application?
If more space is needed to view the application, the browser can be manipulated
to free more space for viewing. Pressing the buttons on the far left of the tool
bars can collapse the toolbars at the top of the screen. The toolbars can also b
e changed to text only instead of both text and graphics. This can be done from
the Preferences window.
5) When I re-size the browser window, the screen is blank or incomplete. What sh
ould I do?
If the re-sized browser window is blank or incomplete, click the reload/refresh
button on the browser.
6) I get the error message "The proxy could not load the requested item. Documen
t contains no data." with my Netscape browser. What should I do?
Go to the Netscape program, pull down the menu for EDIT, and choose PREFERENCES.
Double click on ADVANCED and then click once on PROXIES to view the options for
proxies. There are three options for the proxy connection (direct, manual, and
automatic). If Manual is selected, click on View. Near the bottom of this screen
, there will be an Exceptions box. If there is nothing in this box, type in the
server address "127.0.0.1". If something already exists, separate it and the "12
7.0.0.1" with a comma. Return to the blank Netscape screen and click the Reload
button. This will then load the program. If the proxy connection is set to "Auto
matic", change it to "Direct" and again click on the Reload button.
7) What should I do if when I launch the application my ISP (Internet Service Pr
ovider) starts to dial out?
This application is able to run with or without a connection to the Internet. If
your ISP starts to dial out, it can be canceled and the program will run. Many
ISP's will automatically dial out when a browser is launched. You may be able to
turn this option off in the properties for your ISP.
8) Why don't all of the functions work properly in my browser?
This application requires Internet Explorer 5.5 (5.2 on the Macintosh) or Netsca
pe 7 or newer to run properly. Older browser versions cannot fully support some
of the functions in this program. If you are running a version older than Intern
et Explorer 5.5 (5.2 on the Macintosh) or Netscape 7, install the browser provid
ed by inserting the Mosby's Drug Consult CD in your CD-ROM drive and launch the
Install Internet Explorer 6.0 icon that was created with this program (for Windo
ws users) or the InternetExplorer523.pkg program on the CD-ROM (for Macintosh us
ers).
9) How can I only print the text on the screen?
To print the on-screen content only, click on the Printer friendly link at the t
op of the screen.
If your Patient Drug Consult Handout is taking more than 2 pages with Netscape b
rowser, do the following instructions:
Go to Edit-->Preferences-->Appearance-->Fonts of your Netscape Browser. In the V
ariable Font Size, select a smaller font size than the current font size of your
browser. Do print preview of the Patient Drug Consult Handout Frame using, File
-->Print Preview. If it only takes 2 pages, print the Handout using, File-->Prin
t
10) The appearance of symbols don't look like they should, how do I change the s
ettings?
In Netscape, go to the menu bar and select Edit and then Preferences and open th
e Appearance option and then click on Fonts, there are three radio buttons in th
e window that pops up. Choose default fonts overriding document specific fonts.
11) How do I save or transfer the notes and customized information for Mosby's D
rug Consult?
If you have a significant number of notes and customized information for Mosby's
Drug Consult, you may want to save or transfer these files to your new machine
to save your information. All the notes and customized information are contained
in a folder named "users" in the location Mosby's Drug Consult was installed. F
ollow the instructions below according to your operating system.
When updating Mosby's Drug Consult you may simply install over the previous vers
ion. You do not need to uninstall first. Make sure to choose the specific instal
lation directory where the previous version is installed if a directory other th
an the default location was used. Uninstalling Mosby's Drug Consult on a Windows
machine does not remove the notes and customized information in Mosby's Drug Co
nsult. If you are removing the "Mosby's Drug Consult" folder on a Macintosh comp
uter and want to save the notes and customized information, move the "users" fol
der out of the "Mosby's Drug Consult" folder before it is deleted. If you want t
o move your notes to a different machine follow these instructions:
Windows Users
1. Copy the "users" folder where you installed Mosby's Drug Consult to a disk or
to the new computer if the computers are networked. The default location is C:\
Program Files\Mosby's Drug Consult Annual.
2. Install Mosby's Drug Consult to the new machine. If you do not use the defaul
t installation directory note the path you use.
3. Transfer the "users" folder to the location where Mosby's Drug Consult was in
stalled on the new machine. The default location is C:\Program Files\Mosby's Dru
g Consult Annual.
Macintosh Users
1. Copy the "users" folder where you installed Mosby's Drug Consult to a disk or
to the new computer if the computers are networked. The default location for th
e program is the "Mosby's Drug Consult Annual" folder on the main partition.
2. Install Mosby's Drug Consult to the new machine. If you do not use the defaul
t installation directory note the path you use.
3. Transfer the "users" folder to the new location where Mosby's Drug Consult wa
s installed on the new machine. The default location for the program is the "Mos
by's Drug Consult Annual" folder on the main partition.
12) In Windows, I am trying to install the version of Internet Explorer that cam
e with this CD. I am getting a message saying, "A previous installation has pend
ing work requiring a reboot. You need to restart your computer to complete that
installation before running Internet Explorer Setup. Setup will now close." What
can I do?
This is a problem with a previous program not completing installation properly.
Refer to the Support page on the Microsoft web site at http://support.microsoft.
com/. In the Search the Knowledge Base text entry box on the left side of the we
b site, enter the error message above and press Enter. This will list the Knowle
dge Base Articles relevant to your search. Select the article that best suits yo
ur situation and follow the instructions.
13) In Windows, I am using JRE from Sun with my Internet Explorer. After using t
he program for some time the program becomes unresponsive. What can I do?
This program was designed to run with the Microsoft Virtual Machine included in
the Internet Explorer browser. JRE can be used with this program with JRE versio
n 1.4.2 or higher recommended. It is strongly recommended that the latest JRE is
used. Using JRE may result in the Java applet not loading properly. If you are
experiencing problems, you can disable JRE from being the default Java Runtime i
n Internet Explorer. To do this go to your Control Panel under the Start Menu -
Settings. Double click on the Java Plug-in icon. A window will appear titled Jav
a(TM) Plug-in Control Panel. Click on the Browser tab within this window and un-
check the Microsoft Internet Explorer check box. Press the Apply button and exit
the window. You will be able to then run the program without using Java in the
non-Java mode.
Note: If you have more than one Java Plug-in version you will need to un-check t
he version that has the Microsoft Internet Explorer check box checked in the Bro
wser tab.
14) On the Macintosh, the program seems to start but the browser does not launch
. What do I do?
After the program starts, the browser should be launched. If the browser is not
launched, exit the program and try again. If the browser does not launch again y
ou may double-click on the index.htm file and that will launch and browser. Othe
rwise you may contact technical support.
15) Nothing happens when I press some links in the program. For example nothing
happens when I press the "Customize and View" button in Patient Drug Consult. Wh
at is causing this problem?
If you have software on your machine that either stops or limits pop-up windows
in your browser, you will need to configure that software to allow pop-up window
s to all addresses that start with http://127.0.0.1:8080. This is the address th
e program uses in the browser.
16) On my Macintosh OS X machine, after I run the program I get this error messa
ge the next time I try to start the program, "Unable to open server socket on po
rt 8080. This program will now exit." What do I do?
The server for the program may not have shut down properly and is still active o
n the port 8080. This will cause the server to think another application is runn
ing. Restart your machine and try again.
17) I recently upgraded to Windows XP Service Pack 2 and I am no longer able to
"Customize and View" Patient Handouts. What do I do?
Windows XP Service Pack 2 configures Internet Explorer to block certain pop-up w
indows. To turn this feature off for Mosby's Drug Consult click on the text insi
de the yellow banner with the text "Pop-up blocked. To see this pop-up or additi
onal options click here..." When you click on the text you will see options for
the pop-up blocking feature for Internet Explorer. Click on the "Always Allow Po
p-ups from This Site..." text. A message will appear asking if you want to allow
pop-ups from the site "127.0.0.1". Click Yes. You will now be able to Customize
Patient Handouts.
18) I recently upgraded to Netscape 8 and when I click on a link that used to po
p-up in a new window, it now opens in a new tab. Can I set this to pop-up in a w
indow again?
Netscape 8 opens all pop up windows in a new tab by default. To change this clic
k on the "Open Site Controls" icon (the icon looks like a shield) on the tab you
are currently viewing. This will expand a window with two tabs, a tab called Tr
ust and a tab called Advanced. Click on the Advanced tab and uncheck the box tha
t says, "Open requested pop-ups in new tab". Click "Done".
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Technical Assistance
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Technical assistance is available during normal central standard time business h
ours. To assist us in serving you faster, be at your computer with the following
information when you call:
CD-ROM version
Browser version
Computer hardware description (processor, memory, etc.)
Operating system version (Windows 98, Windows NT 4.0, Windows ME, Windows 2000,
Windows XP, or Macintosh)
Error message(s)
Please contact:
Elsevier, Inc.
11830 Westline Industrial Dr.
St Louis, MO 63416
Technical Support
Phone: 1-800-692-9010 (7:30am to 7:00pm, Central Time, Monday-Friday)
Fax: 314-453-4704
e-mail: technical.support@elsevier.com

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