Perspective

Financial Improve EVA

Strategic Service capabilities

 Diversification& Process
Operational
optimisation

Customer Global network delivery model

HR Objective

Improving employee retention

Increase ROI

Increase ROI

Performance based culture &

Organisation wide integration

Performance based culture &

Organisation wide integration

Ensuring objective focussed workforce

Ensuring objective focussed workforce

Ensuring objective focussed workforce

To ensure skill development with T&D

To ensure skill development with T&D

Ensuring objective focussed workforce

Ensuring objective focussed workforce

To ensure skill development with T&D

To ensure skill development with T&D

Quality service
Measures Explanation
Reducing
Attrition Rate

Attrition Rate

Improving
Employee
Revenue/employee Productivity

Recruitment
and Training
Recruitment and training cost as % of revenue cost

Succession
Planning

No of Employees promoted

Retention of
Employee

Retention Rate

Percentage of Gen
Y employees,
Talent Diversity
Percentage of
Women

CSR
 CSR
Activities
organized for
employees

Internal Flexibility

Job Rotation

Emloyee Satisfaction Satisfaction Index

Innovation,
Employee Empowerment
Initiative

Employee benefit
expense as
Rewarding System Improvement percentage of
revenue

TNA
Feedback

Skill Development
Employee skill
upgradation

Stakeholder
complains
Customer Satisfaction
Initiatives
Initial Learning
Programme(ILP), Continuous
Learning Programme (CLP),
Leadership Development
Programme (LDP). Customized
e-learning through digital e
learning ecosystem.

Customer focus culture of

company. Investing in
development of Leadership
pool at all level.

Focusing on retaining the

employee.

Key leadership attributes at

different levels of leadership
are identified and mapped to
specific programmes.
These include personal
leadership, organisational
knowledge and ethical
business practice attributes.
Career Hub is a platform
which facilitates employees
career development.

Safety First emphasise

employee safety and security.
TCSFit4Life initiative
creates a culture of fitness in
the organisation by
helping to build a fraternity of
health and fitness
conscious employees

iEXCEL- a specialized
developmental executive
education programme for
women in id-management
Initiatives like iConnect
Provide the opportunity to
resolve issues of key
importance and mPower,
facilitate individual mentoring
and coaching with senior
managers

Carrier Hub, which is a

platform for carrier
development have facility to
record the aspirations of
employee and provide
mentoring accordingly.

Initiatives like TCSFit4Life,

Purpose4life, Career Hub

Training and Development,

Leadership development
programme

Increased pay for

performance

Taking feedback from

employees to improve the
training sessions

Continuous Learning
Programme (CLP), Leadership
Development Programme
(LDP). Customized e-learning
through digital e learning
ecosystem.

Tata code of conduct.

Customer focus culture
development
 HR Objective Weightages
Improving employee retention 15

Financial Increase ROI 10

Performance based culture & Organisation
Strategic wide integration 35
Ensuring objective focussed workforce 10
Operational To ensure skill development with T&D 10
Customer Quality service 20
Measures
Attrition Rate
Revenue per employee
Recruitment and training cost as % of revenue

No of Employees promoted
Retention Rate
Talent Diversity
CSR
Internal Flexibility
Employee Satisfaction
Employee Empowerment
Rewarding System Improvement
TNA
Skill Development
Customer Satisfaction
Segregation
Minimise human resource cost
Maximise human capital
Minimise human resource cost

Maximise human capital

Minimise human resource cost
Maximise human capital
Maximise human capital
Maximise human capital
Maximise human capital
Maximise human capital
Maximise human capital
Maximise human capital
Maximise human capital
Maximise human capital