A

THOUGHT
for
CLIENT
S
LOGO

jlnawan@yahoo.c
 What do we
expect?
High profile of employee
Loyal customers
Wide business network
Top-of-mind position
Profit (money, portfolio,
credibility, image,
reputation, network,
database, acknowledgment)

JLN.2
 Homework
INTERNAL improvement in
Professionalism, Personal Skill,
Communication Skill, Public
Speaking & Presentation Skill, Image
Building, Business Etiquette, Time
Management, Professional Image &
Personality Plus, Working Habit, etc.

JLN.2
 Homework
EXTERNAL improvement in
Customer Service, Complaint &
Objection Handling, Call Center,
Telephone Manner, Total Service
Excellence Habit, Customer
Loyalty Development, etc.

JLN.2
 Business is like
an automobile.
It wont run
itself, except
downhill.
JLN.2
 Objectives
The right person for the right
responsibility
EEP effective, efficient, productive -
attitude
Corporate Pride & Knowledge Management
Faster brand awareness development
Widen below-the-line activities (direct to
public)
Minimize complaint & objection
Full admission on credibility from public

JLN.2
 What do we need ?
In-House Training (regular, time-after-time &
occasionally)
Corporate identity & philosophy thoughtful
(an embryo of Knowledge Management)
Proper Public Relations programme plan
with a full support from top management
Proper mind set based on customer
orientation

JLN.2
 Doing business without
public relations is like
winking at a girl in the
dark. You know what
youre doing, but nobody
else does
JLN.2
 THAN
K
JLN.2
YOU
jlnawan@yahoo.c