12/1/2016 MultipleChoiceQuiz

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Chapter6 Outof10questions,youanswered7correctlywithafinalgradeof70%
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MultipleChoiceQuiz
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1CORRECT Two"qualitygurus"thatwereinvolvedintrainingJapanesemanufacturersinthe1950'swere:

A) CrosbyandShewhart

B) CrosbyandJuran

C) JuranandDeming

D) DemingandCrosby
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2CORRECT Whichofthefollowingisaprincipleoftotalqualitymanagement?

A) Continuousprocessimprovement

B) Continuousproductivityimprovement

C) Continuousvalueenhancement

D) Continuousdefectelimination
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3CORRECT Thedifferencebetweenandinternalandanexternalcustomeris:

A) Internalcustomersusuallyworkinthebusiness,externalcustomersdonot.

B) Externalcustomerscareaboutwhattheyreceive,internalcustomersdonot.

C) Internalcustomersdonotevaluatequality,andexternalcustomersdo.

D) Qualityorientedbusinessescareonlyaboutexternalcustomers.
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4CORRECT Forservices,aqualitydimensionthatcanbeimportantwouldbe:

A) Deliverables

B) Inputs

C) Tangibles

D) Durability
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5 Themostfrequentlyusedframeworkforobtainingcontinuousimprovementis:
INCORRECT
A) Theplandocheckactcycle

B) Qualityfunctiondeployment

C) Thequalitycircle

D) Thecauseandeffectprocess
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6CORRECT Costsassociatedwitheffortstopreventerrorsare

A) Appraisalcosts

B) Directcosts

C) Preventioncosts

D) Expectedcosts
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7 Acommonlyusedstructureforcontinuousimprovementisknownas
INCORRECT
A) Theprincipleofquality

B) Thequalityimprovementstory

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12/1/2016 MultipleChoiceQuiz

C) Benchmarking

D) TheKanomodel
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8 AnISO9000certifiedbusiness:
INCORRECT
A) Hasshownthatitproduceshighqualityproducts.

B) Hasdemonstratedsixsigmaquality.

C) Hasshownthatithasqualitysystemsinplace.

D) Hasdemonstratedaqualityreputation.
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9CORRECT DMADVrefersto

A) Designofnewproducts

B) Improvementofexistingproducts

C) ISO90002000certification

D) TheBaldrigeaward
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10 WhichofthefollowingisnotacriterionfortheMalcombBaldrigeAward?
CORRECT
A) Leadership

B) Defectrate

C) Processmanagement

D) Businessresults
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