Danish Khan

5 Green City | Virginia, VA 00000 | 000-000-0000 | support@jobskillshare.org

SUMMARY OF QUALIFICATIONS

Information Technology Specialist

Success-driven, results-focused, and adaptable IT professional with more than 10 years of experience in IT
operations and project deployment, encompassing technical support, workstations maintenance, and network
administration. Possess adeptness in implementing technology-based solutions for business problems, along
with standards, procedures, and processes that improve business functionality. Demonstrate proficiency in
systems and processes analysis; disaster recovery; and system and network security. Exemplify expertise in
analyzing interrelationships of pertinent components of the system, as well as in modifying system
configurations and changing system.

AREAS OF EXPERTISE

Network and Internet Security

Vulnerability Management
Technical Support
Active Directory Services
Project Management
Learning management system IT Trainer
Systems Design and Integration
Client and Server Technology
Relationships Building
PCI systems

TECHNICAL/COMPUTER SKILLS

Operating Systems Windows XP, Vista (32-bit /64-bit); Windows 7/8 (32-bit/64-bit), Linux distributions
(Ubuntu), Windows Servers
Networking LAN, WAN, WI-FI, TCP/IP, VPN, WINS, DHCP, DNS, IIS, Samba, A/D, DSL, T1
Server Virtualization Virtual Backup and Replication, Vmware, Virtualbox
Security SonicWall Firewall, Symantec Antivirus Enterprise, McAfee Total Virus Defense Suite v.4.5,
Kaspersky, Websense
Remote/Shadowing Rapport, EzRemote Manager, GoToMeeting, Citrix Secure Gateway, LogMeIn, VPN
Patch Management Software Desktop Central, Shavlik
vulnerability scanners Nessus, Openvas
Software Deployment PDQ, Sccm
Software Inventory Spiceworks, Desktop Central
Imaging Servers Ghost,Fog, WDS and Clonezilla
Internet Explorer Mozilla, Firefox, Chrome and Safari
Office 365 Administration
Ticketing Systems BMC, Service-now, Spicework, Isupport
Desktop App. Soft. Microsoft Word, Excel, Outlook, PowerPoint, Visio, Adobe Photoshop, PC Anywhere
PROFESSIONAL EXPERIENCE

Jobskillshare.org Rockville, Maryland 2011-Present

IT Support Specialist

Initiate incident tickets, follow escalation protocol, and work issues to resolve
Conducting initial support, classification, and prioritization activities.
Follow crisis management procedures for high impact issues based on the Business Unit Impact Protocol
Provide constant follow-up and communications for closure of daily incidents to impact the customer.
Monitor the status and progress toward resolution of all open incidents.
Route requests to other Support Groups when required.
Contributing to, evolution of role and responsibilities
Communicate effectively on the phone, and in-person.
Produce clear and concise written communications, for incident management.
Keeping IT Director informed of progress in solving problems when appropriate.
Monitor all systems for any Tier 1 or Tier 2 related problems.
Train Tier 1 Staff on different technologies.
Occasionally, create end-user documentation, to facilitate the seamless introduction of new technology &
applications
Educating and training existing customers on new applications or infrastructure that is being rolled out.

Jobskillshare.org Rockville, Maryland 2011-Present

IT Support Specialist
Network Administrator
Manage all aspects of IT at the institute
Manage Helpdesk and Junior Desktop support members
Build, configure and deploy Windows XP & Windows 7 Desktops/laptops
Install and configure Windows 2003, 2008 and 2012 servers and domain
Assist students and staff with computer issues
Facilitate a weekly IT seminar for user training
Administration and reporting of intranet and institutes internal websites on Windows 2003 servers running IIS.
Reported site access, number of hits, popular downloads, etc. using Webtrends reporting tool
Configuration & management of Untangle, websence, Sonicwall Firewall & Dell switches.
Setup complete connectivity to corporate network for remote locations. Created VPN tunnels to off-site
locations.
Documented Corporate LAN/WAN
Provide Tier 1, 2 support to the staff
Mobile device (iPhone & blackberries) connectivity & support
Computer Lab management, Professional wiring and managing work group environment.
Troubleshoot, manage, install, and image desktops and phones within the customer environment
Manage and maintain images related to desktop software and ensure that current versions are in place.
Work closely with Corporate IT to provide seamless service and communication to faculty, student and staff.
Utilize ticketing system (Spiceworks , Service-now ) to effectively manage and respond to failures, requests and
escalations, Actively monitor systems to identify, troubleshoot and resolve errors and failures related to the
desktop environment and assist the Windows team with server relates issues as directed.
Experience using Enterprise Bigfix patch system to make sure all computers are updated with the latest security

EDUCATION

sample, Shady Grove Campus Date

Networking and Cyber security major (current)
Minor: Cyber Security

sample, Shady Grove Campus Date

A.A.S Network & Wireless Technologies, 2011
Minor: Marketing

sample, Shady Grove Campus Date

High School Degree, 2006
Major: General

IT Hands-on Training and Certification

Course: MS Server 2003, 2008, 2012 Administration Date

Certificate Code: 000000000

MS Exchange 2003, 2008, 2012 Design & Deploy Date

Certificate Code: 000000000

Helpdesk Support Specialist Training Date

Certificate Code: 000000000

Active Directory User Management Date

Certificate Code: 000000000

KEY ACCOMPLISHMENTS

Designed and implemented a new ticketing system (Service-now and Spiceworks) which increased efficiency
20%
Improved corrective actions through resolution and follow up
PCI Project, hardening of all the systems for security projects.
Ensured precise handling of service requests
Contributed to overall network team in laying of new infrastructure
MCC Server client project: worked with MCC IT on server-client technology implementation.
Top Management Backup solutions: Created a full network backup solutions for all of the top management
Online Course Project: Created a full online course to train new help desk IT professionals 15000+ Active
learners
LinkedIn Profile:
http://www.linkedin.com/pub/danish-haider/35/78a/99