Triple Bottom Line

The Triple Bottom Line is a core factor of the organizations values-based management

system which is courteous in the Novo Nordisk method. This how people carry out business

activities. Individuals believe that a healthy society, economy, and environment are basic for

long-term business success. Thus, people should be responsible for creating the prosperity

conditions. Novo Nordisk is an example of a handful of companies globally that have

incorporated sustainability into their business bylaws. It has taken environmental, financial and

social elements into account when making decisions while striving for solutions generating

shared values. For instance, the company drive to defeat diabetes has allowed it to enable people

to defeat other chronic diseases like growth disorders, hemophilia, and obesity. The company

works in collaboration with NGOs, healthcare professionals, policymakers and patients because

they are aware that it takes more than medication to attain their success. TBL promotes ethical

and responsible business practices creating value throughout company value chain. This helps

the company to reduce any negative effects resulting from its activities.

Up In the Air VIP Hotel Check-In

I agree with Hiltons practice of treating their customers different depending on their

customer loyalty value. This is because it is more beneficial to focus on maintaining existing

customers instead of acquiring new ones in the long run. Customer retention is so significant and

assists businesses to come up with the best strategies for it. Businesses should invest in customer

lifecycle marketing to maximize CLV because that is how business optimize income fulfilling

business specific objectives in all clients purchasing stages. An example is an automobile

company spending more on high CLV customers than low CLV customers hence spending their

valuable marketing on them.

John Wu: Up in the Air airport check in Captioned

I comment that product check is critical as customers should check their products as they

purchase them. Products sales may be compromised if product quality is not developed and

improved.

The Dell mass customization

Dell mass customization cannot be applied elsewhere to provide a more customized

product or service because the income boundaries are too thin to cover the complexity and cost

of producing customized goods. This is because it is not economically feasible to customize any

product. Mass customization depends on the type of product. It is only applicable for the big-

ticket products like computers and cars or goods where mass customization appeals to individual

health concerns, personal tastes or utility advantage. Customized products returns are also

challenging. This is because, customers who pick precisely the qualities they want in a product,

theoretically are less likely to return it back. However, some may return the products. Retailers

selling products that cannot be customized face unique challenges when the returns are made. So,

most companies absorb the losses or may ban the return of customized products for reasons other

than product issues.

The science of productivity; Asap SCIENCE

This video contains a lot of background information about how ones willpower is

limited, multitasking effects, valuables of deadlines, the significance of real breaks throughout

day and importance of getting started contrary to what people know. Science states that

willpower is an exhaustible resource, meaning that it can be totally get used up referring to it as

ego depletion. When one understands the fundamentals which make production, one can figure
out where he/she needs to improve his/her systems. The video shows how one can execute any of

the ideas he/she has.

Operation management performance

Operation management performance involves establishing and execution of operational

performance system in the infrastructure and resources in companies. It involves researching and

identification of companys needs, preparation of business budgets and plans, explaining the

cause of failure or success in operational management, monitors and reviews performance,

designs and executes performance indicators.

The sources and impacts connection between major performance measures explains the

effect of operational performance management (internal) on external outcomes, such as customer

satisfaction, market share, and profitability. For instance, how do products quality improvement

affect income growth? How is complainant handling improvement influence customer retention?

How do decrease or increase in production time influence consumer satisfaction? VLC also

offers comprehension of how consumer fulfillment and loyalty influence the bottom line.

Comprehending the impacts of operational performance decisions on income and retention of

consumers aids businesses to use their resources more effectively.

Good performance measures should be meaningful to the user and reflect the way the

company gets value from consumers. Performance measures support buyers needs. They are the

actionable measures which provide the decision bias at the applied level. For example, it tries to

answer questions like: is our mission supported by the measurement? Does the measure support

changes? Is it valuable to our buyers?

The four model of business performance includes the service-profit chain, the value chain model,

the balanced scorecard and the Malcolm Baldrige. These models offer the basis for thinking

about designing, monitoring, and analysis performance. The balanced scorecard and the Malcolm

Baldrige provides a big business image, whereas the service-profit chain and the value chain

model give a more detailed framework for operation management.

OM5-4 Operation Management

The organization gains competitive advantage through fundamental management

understanding of customers needs and wants, and their value chain meets these wants and needs

through designing and distribution of consumer benefit packages that are appealing to

consumers. Management should also build and leverage operational abilities which support

expected competing primaries.

Management needs to be close to customers to identify consumer needs and wants

correctly. This can be done through having workers visit and talk to consumers, managements

communicating with consumers or doing formal marketing investigation.

Customers use three attributes methods to evaluate products and services quality namely;

search, experience and Evidence. The search and experience attributes are analyzed during

design and production driving major operational regulators making sure they make quality

products. Evidence attributes come from services nature, expertise and training and service

system design.

The five major competitive priorities include quality, cost, innovation, flexibility and

time. Companies establish themselves as low-cost leader, high-quality products provider, most

innovative, and highly flexible.

 Operation strategy development consists translation of competitive priorities into

operational capabilities through numerous decision making, operational decisions, and design

decisions. Operating decisions are aligned with obtaining the desired competing priorities. It

requires close cooperation with operational strategies in other parts of the company such as

finance and marketing.

Hills framework strategy describes the best factors of an efficient operational strategy in

the operational design decision and development of the right infrastructure defining the value

chain which supports economic, social and environmental sustainability.