UNDERSTANDING OF REVENUE:

Movenpick Hotel conducts three significant hospitality & leisure activities & likewise, generates Revenue from all
three of them, namely:

1. Revenue from Room Rentals (Room Income)

2. Revenue from Food & Beverages (F&B Income)
3. Revenue from Other Operated Departments (MOD Income)

OTHER OPERATED DEPARTMENTS include various other revenue streamlines, which arent significant but when
clubbed together to form a gross amount of Revenue for the current FY, makes up to form significant value. These
are as follows:

1. Revenue from Business Centre operations,

2. Revenue from Health Club/Spa operations,
3. Revenue from provision of Internet Facilties (provided other than the internet facilities through Business
Centre),
4. Revenue from Laundry Shop operations (laundry services provided to external customers through an outlet
maintained within Hotel premises),
5. Revenue from provision of Telephone & Fax Facilities (provided other than the telephone & fax facilities
through Business Centre),
6. Revenue from provision of In-house Laundry Services (laundry services provided to clients resident within
the Hotel premises at any point in time),
7. Revenue from provision of Transportation Facilities (logistics available to the clients resident within the
Hotel premises, through Rent-a-Car services, however the Rent-a-Car Faciltiy isnt a self-operated business activity
by Movenpick. Movenpick maintains a rented outlet of Rent-a-Car within the Hotel & refers the clients to the vendor
against some %age of Car Rental as commission, agreed upon between the Hotel & vendor beforehand.
Nevertheless, there exist other Rent-a-Car vendors too with whom Movenpick has entered into a contract of
commission based revenue through referring out Hotel clients & charging a commission to them),
8. Revenue from other income-generation activities (such revenue includes those that Movenpick Hotel raises
through the Shop Rentals from those rented-out premises to external vendors & the Revenue from sale of flowers,
gifts, accessories etc upon the requisition generated by customers on case to case basis).
ROOM INCOME is further categorized according to the specific policies against the Room Rental Activity of the
Movenpick Hotel & types of customers who avail the facility, as determined by the entity. The entity maintains small
revenue segments of overall Room Income, bifurcated in relation to the characteristics of each small revenue
segment:

1. Transient Business Non-Contracted:

The significant features of this category are:
- Corporate Clients of the Hotel,
- No contractual relationship exists between the Hotel & the clients or the respective employers of the clients,
- Purpose of the stay is for Business only,
- Facilitation of either Room (Room only) or Room plus Breakfast (Bed & Breakfast).
- Services availed through over-the-counter reservation or an Overseas Travel Agent (OTA) who registers &
reserves a Room in the name of the client. The clients are either offered Rack Rate or above per Room Facility or
might be offered discounts in case of reservation through an OTA, if contracted with the OTA itself.

2. Transient Business Contracted:

The significant features of this category are:
- Corporate Clients of the Hotel,
- Contractual relationship exists between the Hotel & the respective employers of the clients, whereby the Hotel
enters into a negotiated Agreement with the employers regarding the Room Rate per night etc & the provision of
other facilities, at numerous discount levels of multiple properties,
- Terms of the contract between the Hotel & employer varies from case to case, & the employer or the business
might be a local incorporation or overseas branch of an incorporation,
- Such category also includes the contracts negotiated & agreed between multinational Travel Operators where
Movenpick turns out to be an Official Residence Partner, or any other sports tournament event where Movenpick
turns out to be an official Residence Partners for sportspersons & associated staff.
- Reservations in relation to the stay of Government Officials, Embassy or Military personnel also become part of
it, whether be at contracted fixed or dynamic rates.

3. Transient Leisure Non-Contracted:

The significant features of this category are:
- Casual & Individual Clients of the Hotel, i.e. walk-in customers on occasions,
- No contractual relationship exists between the Hotel & the client,
- Purpose of stay is for Leisure only,
- Facilitation of either Room (Room only) or Room plus Breakfast (Bed & Breakfast),
- Services availed through over-the-counter reservation or an Overseas Travel Agent (OTA) who registers &
reserves a Room in the name of the client. The clients are either offered Rack Rate or above per Room Facility or
might be offered discounts in case of reservation through an OTA, if contracted with the OTA itself.
- Such category also includes reservations within combined Package elements of services, which must represent a
minimum retail value of 30% of total selling rate. A Package is determined as the Accommodation plus Breakfast
& one or more additional components.
- All rates sold via Opaque Channels & Private Sales, which also include Flash Deals etc, & any other Top-Secret or
branded private sales (highly confidential on overall basis), e.g. to online Tourism Agents or any other promotion
brands etc.

4. Transient Leisure Contracted:

The significant features of this category include:
- Casual & Individual Clients of the Hotel, i.e. walk-in customers on occasions,
- No contractual relationship exists between the Hotel & the client,
- Purpose of stay is for Leisure only,
- Facilitation of either Room (Room only) or Room plus Breakfast (Bed & Breakfast),
- Services availed in a Packaged Rate sold via an Operator or Wholesale Agent at a fixed contract rate where they
apply a minimum mark-up & is non-commissionable.

5. Transient Others:
The significant features of this category include:
- Casual & Individual Clients of the Hotel, i.e. walk-in customers on occasions,
- Movenpick Staff on duty, for a Business Stay,
- Movenpick Staff on vacation, for a Leisure Stay,
- Day-use Room by any Customer, whether Corporate or Casual, & no overnight stay,
- Such category applies when the guest is paying a contracted extended stay rate or a one-off negotiated long-
stay rate. It also applies to Public Retail Rates for more than 7 nights & 30 nights in Resorts,
- This also includes friends, family & travel discounts & paid familiarization visits. The Hotel also offers Deep
Discounts against benchmark Room Rates under this category, but only with the approval of GM.

6. Group Business:
The significant features of this category include:
- Corporate Clients of the Hotel,
- No contractual relationship exists between the Hotel & the client,
- Purpose of stay is for Business only,
- Facilitation of 10 Rooms reservation or more, alongwith the provision of Meeting Rooms as required upon
reservation, & varies from case to case.
- Services availed for those AdHoc, one-off Corporate & Business Group which needs at least 10 Rooms
accommodation or more, & negotiates & settles at a corporate rate, e.g. a business meeting or conference held
at another location,
- Such category generally includes all those groups of 10 Rooms Reservation or more, e.g. Groupe Fairs, Groups
with Meeting Rooms etc, where clients wish to attend a particular business, or any city-wide event, conference
etc.
- Incentive Groups, i.e. the group of 10 Rooms or more for an Incentive Event, where the employer of the client
provides entertainment & settles the total invoice, also from part of same category.

7. Group Leisure:
The significant features of this category include:
- Casual Clients of the Hotel,
- No contractual relationship exists between the Hotel & the client,
- Purpose of stay is for Leisure only,
- Facilitation of either 5 Rooms or 10 Rooms, depending on the scheme undertaken by the customers at the time
of reservation,
- Services availed in the form of 10 Rooms or more of the accommodation required by a group of clients arriving
together on an organized program or packaged rate, sold via a Tour Operator or Wholesale Agent at a fixed
contract or group rate. The rate is non-commissionable. Such segment is known as Group Inclusive Tour by the
Hotel.
- AdHoc Leisure Groups, i.e. one-off Leisure Groups requiring an accommodation of 10 Rooms or more
simultaneously, & settles at either a group or retail rate, also fall under same category,
- Tour Series, i.e. those group tours that have a minimum of 5 or more recurring groups of a similar size over a
period of time, e.g. a season or a maximum of a year, is also part of same category.

8. Airlines:
The significant features of this category include:
- Clients constitute the Airlines Crew, or passengers occasionally at some time of emergency landing,
- Contractual relationship exists between the Hotel & the client, but exceptions exist in case of passengers
accommodated after an emergency landing etc,
- Such category includes regular contracted airline crews, including adhoc extra crew, & any unexpected group of
passengers due to an airline/aircraft incident. Such accommodation is mostly not pre-reserved.
- Training Sessions being conducted by various airlines for their newly-inducted employees, where they stay in a
hotel premises & attend a certain training session for some pre-fixed number of days. This also forms part of the
same category.