Kaitlyn Olsen

231-571-0819 | olsenkt@uc.mail.edu

Education
Bachelor of Social Work Expected Graduation April 2018
University of Cincinnati, Cincinnati, Ohio
GPA 3.6/4.0

Work Experience
Student Ambassador July 2016 present
University of Cincinnati Blue Ash College, Blue Ash, Ohio
Maintain a flexible and punctual schedule in conjunction with degree responsibilities.
Coordinate, and host campus events and manage event team of 3 peers.
Reach out to neighboring corporate agencies to request in-kind donations and funds
Consistently update and post reflections on personal e-portfolio site.
Student Orientation Leader/Prospective Student Tour Guide Mar. 2016 Jan. 2017
University of Cincinnati Blue Ash College, Blue Ash, Ohio
Collaborate with senior staff to assist in organization and operation of new student
orientations, including the family/guest program, resource fair, course registration, etc.
Make myself available for, welcome, and assist all guests of various demographics.
Lead student and family tour groups, while elaborating on campus offices and resources.
Customer Service Representative Dec. 2015 Apr. 2016
Education at Work, Cincinnati, Ohio
Responded to approx. 6 phone calls per hour while using multiple proprietary systems.
De-escalated unpleasant conversations by monitoring the tone and volume of my voice.
Learned from and built relationships with a diverse population of peers and supervisors.
Retail Associate (Seasonal Position) Nov. 2015 Jan. 2016
The Christmas Ranch, Morrow, Ohio
Sold and replenished festive merchandise to customers.
Provided interaction with children to achieve family-oriented customer service.
STNA/Patient Care/Monitor Technician Nov. 2013 Dec. 2014
Cincinnati Childrens Hospital Medical Center, NICU, Cincinnati, Ohio
Monitored vital signs and live video of infants and alerted nurses if necessary.
Promoted HIPPA compliance within unit; Organized and confirmed patient information.
Comforted emotional and chemically dependent infants.

Community Involvement
Warren County Court Appointed Special Advocate for child abuse/neglect cases.
Volunteer with Lighthouse Youth Services at Youth In Crisis Center for ages 10-17.

Skills
Communication skills; Microsoft Office, Skype for Business
Language skills; Competent in Spanish
Experience; 3+ years of Healthcare positions, 7+ years of Customer service
Leadership skills; Positions in various capacities such as management of small teams

Honors and Affiliations

 University of Cincinnati Deans List during various semesters.
University of Cincinnati Blue Ash College Student Ambassador Scholarship.