Académique Documents
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SEC A
1.____ refers to the increasing integration of economic activity around the world, evidenced in the growth
in international trade and the increasing interdependence of national economies.
a. Internationalization
b. Nationalization
c. Globalization
d. Expansion
5.Why do some offshore call centers require employees to answer the phone with Chip from Chicago
instead of Akbar from New Delhi.?
a. To save costs
b. To increase the price
c. To minimize cultural bias
d. To change the organization structure
6.What is a typical offshore managerial concern?
a. Scale
b. High costs
c. High turnover
d. All of the above
7.____ factories are established to innovate and create new processes, products and technologies.
a. Lead
b. Offshore
c. Outpost
d. Source
12.Which one of the following is not a generic configuration for international operations?
a. Direct export
b. Multi-domestic operations
c. Regional operations
d. Global co-ordinated operations
13.A ____ is one in which operations are internationalized in order to access and serve markets outside
of the home country.
a. Market access strategy
b. Resource seeking strategy
c. Off-shoring
d. Economies of scale
14.____ are reductions in unit cost of output due to increasing production volumes.
a. Global networks
b. Focused operations
c. Economies of scope
d. Economies of scale
16. ____ are reductions in unit costs available from increasing the number of products produced.
a. Global networks
b. Focused operations
c. Economies of scope
d. Economies of scale
19.A ____ layout is an arrangement based on the sequence of operations that are performed during
the manufacturing of a good or the delivery of a service.
a. Group
b. Process
c. Product
d. Fixed position
SEC B
1.Which of the following is not a major activity in designing a goods-producing or service-providing process?
a. Utilize creative destruction
b. Flow chart the current process
c. Flow chart future state
d. Define appropriate performance measures
2.A serpentine line (one line feeding into several servers) used in banks and some fast food restaurants is an
example of
a. One or more parallel servers fed by a single queue
b. Several parallel servers fed by their own queue
c. A combination of several queues in servers
d. Littles Law
3.The location decision is both a ____ and ____ decision for many services.
a. Fundamental; frequent
b. Easy; frequent
c. Easy; infrequent
d. Fundamental; infrequent
5.Which of the following is not one of the steps used when determining site selection for a delivered service?
a. Mathematically represent a service area
b. Establish a service goal
c. Deterministic simulation
d. List potential sites and determine relationship of sites to demand
6. In an outsourcing decision, looking at only wage rate differences can be misleading because
a. Transportation costs are ignored
b. Higher training costs are ignored
c. Different tax rates are ignored
d. All of the above
7.Diseconomies of scale are
a. Collections of resources brought together at one geographic location
b. Quantities of goods and services produced in a given location
c. Used to determine market accessibility
d. Increases in the unit cost of output that occur when production volumes increase too much
8. Factors such as mangers preferences, services and taxes, available transportation systems,
banking services and environmental impacts would be most closely related to which level of the facility
location hierarchy?
a. Global (National) location
b. Regional location
c. District or community location
d. Local site selection
9.The quantitative location model that seeks to determine a minimum-cost distribution plan that satisfies all
demands at warehouses while ensuring that shipments from manufacturing plants do not exceed the available
supplies is?
a. Scoring model
b. Center-of-gravity method
c. Transportation model
d. Network location model
13.Which facility types are missing from the following list: offshore, server, contributor and outpost?
a. Network and division
b. Scope and scale
c. Process and product
d. Source and lead
14.A measure of capacity that generally does not include adjustments for preventive maintenance or
unplanned downtime is called
a. Sustainable capacity
b. Effective capacity
c. Theoretical capacity
d. Safety capacity
SEC C
2.Regarding the first House of Quality, the interrelationship between any pair of technical features is found in
a. The voice of the customer
b. The relationship matrix
c. The roof
d. Technical requirement priorities
3.Which of the following is a chronological representation of stages within the NPD process?
a. Idea selection, preliminary design, testing, prototype
b. Testing, final design, preliminary design, prototype
c. Idea generation, idea selection, prototype, testing
d. Idea selection, prototype, testing, preliminary design
7.____ is a systematic technique that seeks to identify the cause and effect of product failures.
a. FMEA
b. QFD
c. VE
d. RPN
8.The tools and techniques for NPD include all of the following except
a. DFM
b. PTMS
c. Taguchi
d. QFD