Fidelio Cruise Manual

Carnival Australia Page 1 of 12

Fidelio Manual
INTRODUCTION
Fidelio Cruise is a Shipboard Management System (SPMS) with their main
features being Passenger & Crew handling and multiple invoicing. MICROS is
an integrated Point-of-Sale system (POS) which tracks the bar and revenue
items sold through the outlets. Fidelio Cruise is considered the market leader
for Shipboard IT solutions to the cruise industry and has been in operation
since 1995.

B01-00 Foreign Currency.

The FOM is to enter the rates of exchange for the approved currencies, as
advised by Shipboard Accounting, the rates are send out every Friday, the
most recently received rate is to be used. After the Fidelio has completed
EOC, the new rates are to be entered before any users access the system.
The rate of exchange is not to be changed till the start of the next cruise.

B01-15 Hiding Charges.

Should a passenger with to pay off a certain charge and then have it removed
from the main invoice, the cashier should move the charge to invoice 2,3, or
4, whichever is free. The charge is then paid off by the selected method of
payment. The account must be zero, the hide function is then selected. This
disables the printing of this invoice at the end of cruise. For credit card
payment see B03-14 of this manual.

B03-01 Accepting Credit Card

To register the credit card, select the get credit card from the guest screen.
Cards should be swiped. Only if the card is not readable should the card be
entered manually. Please note Diners Club is not accepted.

B03-03. Express Check Out/Cash Deposit Requirement

If a passenger does not register a credit card upon check in the method of
payment will be cash. To avoid unnecessary lines at the Reception Desk all
cash accounts will be activated with a $100.00 limit for the first 24 hours. If
this $100.00 is exceeded the account will automatically have posting
suspended. The account must remain in credit for posting to be active. A
credit card is the preferred method of payment; passengers are encouraged
to register a credit card even if they wish to settle with cash, so account
posting is always enabled. Cash payments can be made at anytime to the
account, even on turnaround morning the credit card payment can be voided
and cash used to settle the account. A letter for all cash payers is to be sent
out the second day of the cruise.

B03-06 Registration for Express Check Out

Multiple credit cards (VISA, MasterCard, American Express), may be
accepted as valid forms of payment and registered into the system. The
physical card must be in the Passengers possession in order for us to accept
it as payment. It is against company policy for us to accept as valid form of
payment a Passenger providing us with the credit card number and expiration
date without the physical card being present The Passenger must be the card
holder at all times.

The Receptionist will run the credit card through the card swiper. Upon
swiping the card the system will verify that the card presented is an accepted
card type, that it has not expired and that the name on the card matches the
name assigned to the stateroom. Payment records are then updated to
indicate all stateroom numbers/Passenger(s) for which this card will be used
for payment. If the names don't match, verify that the stateroom number as
entered is accurate. If the individual to which the card was issued is not on
board, then approval from the corporate office is required to use the card for
payment.
The purpose of entering the card in the system is to obtain credit information
and establish a credit limit for each Passenger.

A Passenger who registers his/her credit card at the Front Office will be asked
to sign the system generated authorization slip The Receptionist does not
take an imprint of the swiped credit card. Cards that cannot be swiped
must be input manually. Manual input of credit cards should be kept to an
absolute minimum as the processing fees for these transactions can be
significantly higher than those cards that are swiped.

If the card cannot be swiped the Receptionist will make a manual signature
slip the corresponding credit card recording only the last four digits and enter
the credit card details into the system.

For security reasons and to eliminate risky credit card information

exposure, once a card has been entered into the system (swiped or
manually), the credit card number CANNOT be recalled to its full detail.
Only the last 4 digits will be visible in the system. On the credit card
reports it will only indicate the card type. The credit card number will not
be printed on the final Passenger bill.

Multiple Credit Cards

If a Passenger wishes to use multiple credit cards for payment, the
Receptionist is to register the additional credit card into the system but will
also need to advise the FOM that there is an additional card registered as well
as which charges are to be settled to which card/special handling, etc. The
FOM will be responsible for making the credit card activated in the system as
the default credit card. If the Reception desk is registering a credit card they
must check if there is a default credit card already registered. Only one card
should be registered as the default card. If there are two cards register it will
cause the Passenger folio to print out with double charges. This will occur
even if one card is de-activated. Additional cards can be registered for
different invoice number and then paid off in the system to avoid the double
posting glitch.

B03-07 Credit Card Limits

Manual payments are no longer required. Credit cards for Express Check out
and individual payments are both processed via Fidelio and GCS. The only
time an authorization code would be required for a single transaction would be
for an Art Auction posting made on the night before turnaround after the GCS
authorization have been run. If the posting amount exceeds 10% of the
Passengers account then a manual authorization must be made. The
authorization code must then be entered in the Get Credit Card screen.

B03-14. Manual Credit Card Slips - Non Cash Advance

When a passenger wishes to make a one off payment on a different credit

card. For example they want to pay off a large purchase for the gift shop. The
charge is to be moved to an unused invoice account e.g. invoice 2. The credit
card is then to be registered to this Invoice only by using the tab get credit
card. The passenger will then be given a printout of the account to show the
credit card is registered for the selected charge. The card will then be
authorized for the invoice amount when the FOM runs the GCS file. If the
payment occurs on the last day of the cruise an authorization is then required
by telephone, the authorization code to be entered into Fidelio.

B05-1. Standard Dispatch Procedures General

Finance Doc Box:

In an ordinary box to contain EOC Cruise Fidelio reports including Cash Book
Journal. Micros EOC reports. All manual vouchers with supporting back up.
90000/System Accounts with relevant chits and or back up.

B16 - Medical Invoices - Referred and Disputed Accounts

Disputed billing referred to CAU for passenger billing are posted to 91003 -
Disputed Medical and settled to City Ledger.
HD must indicate on Medical Billing Form why it was referred to CAU for
billing rather than billing passenger stateroom folio. 91003 Folio and disputed
billing form(s)s must be attached to Voucher P24.

Waived billings for company account are posted to 91002 - Waived Medical
and settled to City Ledger. Hotel Director must indicate on Medical Billing
Form reason to be charged to company account. 91002 Folio and waived
billing form(s)s must be attached to Voucher P24.

B23-6. Prepaid Special Services Gifts and Parties

All Special Services Prepaid Gifts are charged to the 93008 system account.
Folio must be settled at end of cruise to City Ledger

B23-6-1 Prepaid Cellars Gifts

All prepaid Cellars gifts (wine, and champagne cake) to the 93008 system
account.

B23-6-9 Prepaid Onboard Credits

Post credit to passenger stateroom folio as refundable onboard credit.

No gifts may be exchanged for an onboard credit

B23-6-13 Prepaid Parties

All prepaid parties are charged to a $PP folio. The first party is charged to
system accounts numbered 94010 to 94019. Each folio must clearly indicate
the Group name. A copy of the "Group Summary Report" or other
authorization MUST be attached to the folio.
94010 Prepaid Party ______
94011 Prepaid Party ______
94012 Prepaid Party ______

B23-7. Personal Choice Celebration Packages

Each Personal Choice Celebration Package is sold as a unit. There are no

substitutions or refunds/credits for individual items not desired.

B23-7-1 Personal Choice Celebration Packages - PREPAID

Charges for ROW are to be posted to 93009 Renewal of Vows

1 Enter the number of each package in the box as indicated

2 Sheet will calculate the amount to be posted to the respective 93009
folio by type code
3 Only items as indicated on respective charging sheets may be posted
to the respective folio
4 Any additional items, such as tips (including bar and salon), must be
charged to passenger stateroom folio
5 Cash payment is part of charging sheet to be posted by FOM - no
manual voucher is required
6 After all items have been posted per charging sheet, folio must balance
to the total box at bottom of charging sheet
7 Settle folio to city ledger
8 Charging Sheets and 93009 folios must be included as back up for
R06I voucher.

B23-7-2 Personal Choice Celebration Packages - SOLD ONBOARD

Charge passengers stateroom folio the total amount of the respective

package.

The Celebration Package Sold Onboard items must then be posted to the
93009 folio per the "Personal Choice Celebration Package Charging Form" as
for Prepaid Celebration Packages per B23-7-1 above.

1 Enter the number of each package sold onboard in the box as

indicated
2 Sheet will calculate the amount to be posted to the respective 93009.
Only items as indicated on respective charging sheets may be posted
to 93009.
4 Any additional items, such as tips (including bar and salon), must be
charged to passenger stateroom folio
5 Cash payment is part of charging sheet to be posted by FOM - no
manual voucher is required
6 After all items have been posted per charging sheet, folio must balance
to the total box at bottom of charging sheet
7 Settle folio to city ledger
8 Charging Sheets and 93009 folios must be included as back up or R06I
voucher.

B23-7-4 Officiating Compensation

The AUD $34.00 paid to the officiating officer for each Renewal of Vows
package is posted by the SAP FOM to the 93009. No manual voucher is
required.

B24-1. End of Day Reports

All End of Day reports must be reviewed each day by the FOM, particularly
those reporting excessive folio balances and casino room charges.

The Micros EOC should be compared to the Cruise to date balance to ensure
it balances. Daily review of all cash handlers journals to identify the source of
strange or extreme. These must be corrected immediately in order to avoid
any problems at the end of the cruise. Also a void report should view every
day to ensure all voids are valid.

B24-1-1 Bank Balance Voyage to Date

Opening bank balances will not change during a cruise - (contact CAU IT
immediately if there is a change).

B24-2. Spa, Salon and Fitness Activity

Totals of department codes reported on the respective settlement statements

as indicated below must balance to the type codes and vouchers reported
Cruise Balance Report.

Per our contract with Steiner, Spa and Fitness do not accept cash,
credit cards or cheques from any passenger or crew member. The
only acceptable form of payment is via the passenger shipboard
account. All Officers and Crew are to use their pre paid crew ID.

B24-4. Officers' Personal Accounts

All Officers and Crew will be able to charge in the revenue outlets (in
accordance with deck privileges entitlements) with their Crew ID. For newly
joined crew the ID card is to be issued by the Security Department within one
hour so sailing. All crew will need to place cash or register a credit card to
have the account activated; the account must remain in credit to be active.
Senior Officers will be given a $100.00 Credit Limit for the first 48 hours. All
accounts are to be zero for disembarking crew; any remaining credit is to be
refunded back to the Officer/Crew Member. Any accounts with a credit card
registered are to be settled fortnightly to ensure correct authorization is to
maintained.

B24-6. EOC Open Balances

End of Cruise will not be allowed to run if open balances exist on any
folio.

If any open balances exist Fidelio will not let you proceed until all
accounts are zero. Unpaid passenger folios must be settled as
uncollected with a notation as to why they were not settled by the
passenger. System are to be settled to city ledger except the Crew
Club and Ward room accounts which are to be settled to cash.. All
respective chits must be included with folios and forwarded per
normal End of Cruise Distribution. Once all open balances are zero,
EOC can take place and the system cruise change can occur.

B24-6-1 EOC Balancing

The SAP FOM MUST balance the EOC Micros to the Cruise Postings by
Department with discount report located in the End of Day reports, this should
be done as soon as the Kiosk has closed for business. A copy of the report
with the EOC micros report to be landed in the Financial Doc box. Any
variance should be resolved prior to EOC or justified with an attached
explanation.
The FOM will then close all the cashier sessions and transfer the cruise
takings into to the FOM cash book. The amounts from each cashier to be
verified against the EOC balance log. All transfers to be given to the FOM is a
sealed envelope with the cashier signature along the cello taped seal. During
the next cruise the envelope is to be opened and verified in front of the
respective cashier. Any Cashier who is leaving the vessel must have the
transfer counted and verified prior to disembarkation.

Cruise Balance Report the cruise Debit totals and Credit totals must match,
the charges posted will equal the revenue collected.

The GCS EOC settlement to be run file to be created in Fidelio using the IFC
Credit card Menu, the totals of each card should match the totals from GCS.

FOM to ensure that all balances are zero and perform the quick check out
function; this is to be performed after disembarkation has been completed as
accounts can no longer be altered after this action.

B24-9. Transfers Between Cash Handlers and Front Office Manager

Cash Handlers

At the EOC all Cashier handlers (including crew office) will prepare all
revenue collected during the cruise. This amount is shown on the Cashier
Sessions report and the Cashier Journal Report. The FOM verifies this
amount and transfers this amount. All the revenue collected from the cashiers
is brought into the FOMs cash book.

B25-1. Tender/Settlement Type Codes

Fidelio does not use type codes each department code uses the full name of
the revenue area or payment method.

B26-1. Voyage Check

It is the responsibility of the FOM to ensure all required

documentation for the Cash account are complete and accurate for
every voyage.

All voucher backup must be checked against the final cashbook

journal. All revenue EOC settlements must have copy of the cruise
department EOC total.

Back up is to be put in chronological sequence as it has been

entered in the cashbook, the cashbook journal list the vouchers in
order that they were entered. Any voids must also be included, as
they are also listed in the report. All vouchers and supporting
documents are to be neatly stacked held together with a rubber
band and placed into a suitable sized envelope, clearing marked
with voyage number, ship name and FOMs name.

All referred folios and "9xxxx" folios must include all chits and a
business card if required.

B28-1. Partial Payment or Credit to

Passenger Account(s)

Any passenger making a partial payment against their account must be given
a receipt by way of a copy of their folio, and showing the amount paid/credited
and the effect on the account balance. Automatically the receipt will print out
from the small micros printer the passenger then signs the receipt, the signed
copy is retained by the cashier with the duplicate given to the Passenger.

B28-2. Settlement of Shoreside

Employees/Contractors Onboard
Accounts

All employees and/or contractors/vendors traveling on any ship for either

business or pleasure MUST settle their on board account before
disembarking. There are no exceptions unless otherwise authorized by CAU.

B28-3. Settlement of Accounts for

Passengers in Transit

Occasionally, there may be passengers booked on consecutive cruises,

classified as "In Transit." In this situation, for accounting purposes the
preference it to have the account settled on the end of the cruise. If the
balance of the account is zero the old cruise folio should be checked out. The
passenger will have to attend Australian Customs formalities ashore in the
terminal building, upon returning to the ship they will collect the new cruise
cards. Should the passenger desire, the total account of both cruises maybe
settled at the conclusion of the second cruise. The below procedure must be
followed.

B28-3-1 Transferring Balances/Link Passenger

The previous cruises reservation which is holding a balance of credit or debit.

It is preferable if a credit card has been registered to have the account paid off
to the registered credit card.
After the EOC has been completed and the Passenger has collected their
new cruise card after attending Australian Custom they will appear as checked
in. Then the balance from the previous cruise will be transferred entirely using
the move and route functions, so all the old cruises charges will appear on
the new folio. After this has been preformed the previous cruises reservation
will be checked out. This is very important as it will affect the passenger count.

B28-4. Settlement of Passengers

Unpaid Account(s)

The FOM is the officer responsible for shipboard accounts. Final accounts will
be sent to passengers on the last night of the cruise. Passengers are to be
encouraged by a notice in the Pacific Daily and Disembarkation Arrangements
Schedule to register their credit cards before the end of the cruise, if not
previously registered, in order to expedite the process of settling their account
and avoiding lines.

The FOM is responsible to ensure that all credit card numbers are checked
daily via GCS in order to ascertain whether sufficient funds are available to
passengers. At final settlement, the account number is again sent to GCS via
MTN. Passengers without credit card, or who choose to do so, may settle
their accounts via a travelers' check, or cash.

If none of the above are available, passengers must be asked to sign a

promissory note. The promissory notes are to be sent to the Shipboard
Accounting with the shipboard folio. The shipboard account is to be settled
using department code Uncollected indicating "promissory note." A copy of
the settled folio and, promissory note, are also to be included in the cash
account as back-up..

Failure to follow these procedures will result in disciplinary action.

B28-6. Accounts With Credit Balance at

End of Cruise

Any final account with a credit balance (we owe passenger a refund) can only
be refunded by CASH if the account was settled by cash, or travelers check.
A receipt signed by the passenger acknowledging receipt of the cash must be
issued.

Any uncollected credits are to be settled to uncollected Non refundable

credits are to be settled back to the same department code.

Any posting errors that have occurred after the credit card had been zeroed
out in Fidelio can be corrected; there is no need to make any credit card
refunds. The charge is simply voided in Fidelio and the credit card then paid
off in the system. The Credit cards are not charged till the final GCS is run.

.
B28-7. Refund of Unused Onboard
Credit

In Fidelio all credits are named refundable or non refundable on the

passenger accounts. Non-refundable credits are zeroed back to the non
refundable department code. Refundable credits are given back in cash.

B30- 1-2. Launderette Washer and Dryer Soap and other Vending
Machine Cash.

Once the money has been collected, counted and verified it is them posted to
the below System Accounts as a cash payment. The Cashbook is no longer
to be used for this function. These accounts are to be cleared at EOC with all
the System Accounts The corresponding vouchers for the system accounts
are to be completed in exactly the same manner as the existing the R35-R36
vouchers. These are to be included with the System Accounts back up for the
Doc box. An additional copy is to be sent to Anthony Donohue Manager Hotel
Services.

95009 Pax Coin Operated Machines

95008 Pax Soap Vending Machines
95010 Hygiene Vending Machine

T03-1-1. Personal '80,000' Accounts/Onboard Officer/Crew

Accounts/Processing onboard accounts.

80000 accounts on Fidelio vessels no longer exist for Officers and Crew. All
crew have the facility to place cash or a credit card on their onboard account.
This account is accessed by their Crew ID card. If the account does not have
a positive balance or a credit card registered posting is not enabled. The crew
office may schedule certain times for crew to top up accounts. At the end of
every month the folios are to be printed out and delivered to the crew
members. Every two months the records are to be cleared from Fidelio to
avoid excess data storage.

DISPUTED CHARGES

If a crewmember disputes a charge, the chit must be checked and the charge
investigated with the appropriate department. If the amount has been
charged to a wrong account, where possible this must be posted transferred
to the correct account. If there has been an incorrect charge and the credit
cards as already been settled. The charge should be voided, this void will then
get picked up on the next GCS settlement and a refund applied to the card.

GENOA CONTRACT CREW

If a crewmember wishes to use his or her Genoa advance for the onboard
account they must first obtain the advance from the Crew Manager or
Receptionist and then place the money on the onboard account

REFUNDS

If a crew member is disembarking and still has money on the card, this will be
refunded prior to disembarkation. Also if a crew member wishes to close the
onboard account any money refunded will be refunded.

CREDIT CARDS

Any Officer or Crew member may register a credit card for their onboard
account. This will be authorized every day at the same time as the Passenger
cards, fortnightly they will be paid off in Fidelio by the Crew Manager and
FOM.

T03-1-2. Leavers Personal Accounts

Credit Card

For Officers/Crew that have a credit card registered, the Crew Office close off
the account via pay invoice. The zeroed folio is given to the Officer/Crew and
the credit card charged by the FOM in GCS.

Cash

Officers/Crew who have their onboard account as cash, if they have credit
balance, this balance is to be refunded on the morning of disembarkation via
pay invoice cash.

T03-5 Maintenance Medicine Charges

The Medical centre will send an invoice to the Crew Office, the Crew Office is
to charge under the medical department code Medications. If the Officer or
Crew member does not have an activated account they will need to come to
the crew office to settle the charge.

.T03-6 Alternative Dining Options for Crew

All Alternative Cover charges and beverages are to be charged to the

Officer/Crew members account. The Officer/Crew member needs to ensure
the account is activated prior to visiting any outlet.