Correspondence

Arranging a trip
Reading 1 Number these e-mails in order.

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2 Find words and phrases in the e-mail which mean the same as the following.

a. in connection with the launch _________________________

b. Can I suggest a light the day before? ____________________________
c. collect your tickets _______________________________
d. changing the subject ________________________________
e. You have my permission to reserve the flights ____________________________

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3 Work in pairs. Ask and answer questions using the words in the table.

How many e-mails do you send a day?

letters get a week?
faxes write a month?
telephone make a year?
calls

How often do you make ?

send ?
go to?
get?
write?
go on?

Customer enquiries
1 Complete the following e-mails with the words and phrases in the box.

as an attached file we can do business for getting back to me We are interested

in a new one in a different format Thank you for your interest in our products
Congratulations on

To: information@digitalImage.com

From: Jorgen Bild

Subject: Your product range

Please send information about your product range. (a) __________________ your
digital photography equipment. Also, where are you located? On your webpage this
is not clear.

Jorgen Bild

To: Jorden Bild

From: Michele Bogaard

Subject: Re: Your product range

Dear Jorgen

(b) __________________ I am sending your information (c) __________________ We are

based in Sacramento, California. You are rigt about our webpage. We are updating
it.

Best wishes

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Michele Bogaard

Customer Attention Manager

To: Jorden Bild

From: Michele Bogaard

Subject: Re: Your product range

Dear Jorden

My apologizes for the attachment. Here is (e) __________________ I hope this works
for you. One again, thank you for your interest in our products.

Best wishes

Michele Bogaard

To: Michele Bogaard

From: Jorgen Bild

Subject: Re: Your Product range

Michele

No problem this time. (f) __________________ your new webpage. I really like it. I hope
(g) __________________ together.

Bye for now

Jorgen

2 Write replies to the following e-mails using the words given in the boxes.

A Thank you for your e-mail with the attached file for the brochure. However, Im
afraid I cant open it. Can you send it to me again in Acrobat format?

Best wishes,

Mike

thanks/ message
sorry/ problem/ file
attach/ new file/ acrobat format

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let me know/ any more problems

B Here are the details of your flight. You fly in and out of Berlin the same day, 5 th
December. Your talk is from 2pm to 2.50pm, so you could fly out from Bilbao at
10:00 in the morning (arrive Berlin 12:20) and then get a flight back in the evening
(depart Berlin 19:10 arrive Bilbao 21:30.)

Best wishes,

Paula

thanks / message
unfortunately/ problem / flights
have/ meeting / Berlin/ next day
possible/ return/ afternoon/ 6th December?
let me know/ soon/ possible