Bulletin No.

FB08-15
Date July 2008

BULLETIN
Field Product Type IPSO and Cissell Washer-Extractors and Tumblers
Purpose Announcement
Interchangeable N/A
Subject Error Codes

On the following pages is a list of error codes for the IPSO and Cissell line of Washer-Extractors
and Tumblers. For additional information on the programming of these machines refer to the
Programming Manual.

Control Types
Micro 9
Micro 20
PC 30
PS40
PS40F
Sigma
DX4
Cygnus

PO Box 990 Ripon, WI 54971-0990 (920) 748-3121 Page 1 of 18 FB08-15

Error Codes

Control Type: Micro 9

NOTE: In the event of an error the control will generate an error message at the end of the cycle. The
control generates 11 error codes, divided into Group 1 and Group 2.

Group 1
Error Code Probable Cause Possible Corrective Actions
E4 (water level) Water level was not reached after Check inlet water filters
five minutes.
Check water pressure

Inspect water valves

E5 (heating) Required water temperature was Inspect heating elements
not reached after 80 minutes.
Inspect heating contactor

Verify water valve is shutting

E6 (door lock)
E8 (temperature sensor)
E9 (motor protection)
EA (tilt)
not 3 (MOT 3 operating hours)
Door lock released during the wash
cycle.
Defective sensor or temperature
sensor curcuit. The sensor measures
a temp below 5o C or higher than
95o C.
The thermo-magnetic protection
was activated five times or high
motor current was detected.
Tilt switch was activated 15 times
during final spin.
Inspect position of tilt switch
The machine has operated for 5,000 Replace the motor brush
hours.
off
Check door lock circuit
Inspect door lock mechanism
Replace temperature sensor
Repair wiring circuit
Check the following:
a. load size
b. amount of detergent being
used
c. drive motor brushes motor
d. motor connections
e. contactors
f. input voltage
g. motor and machine
bearings
h. excessive high foam during
extraction
Check for an unbalanced load
blocks*

Table 1

Page 2 of 18 FB08-15
 Error Codes

NOTE: * To clear the not 3 error code: coin or vended machines - go to program D and press ECO button
(E). OPL models - Press the ECO button (E) and SELECT button (P) simultaniously. The letter d will
appear on the right side, press the ECO button (E) once again. For additional information refer to
instruction manual 249/00368/10.

Group 2
Error Code Probable Cause Possible Corrective Actions
E7 (safety level) Water did not drain sufficiently. Check the drain pump

Check water level switch

Eb (tilt switch) Tilt switch is blocked. Check for defective tilt switch

Verify wiring at tilt switch is

not disconnected
not 1 (MOT no current) No current supplied to the motor. Verify flatcable is connected

Check that the cycle contact

MICRO 9 closes

Replace 16 amp fuse

Tighten motor plug

Replace motor print board

not 2 (tach pulse) Motor print board is not receiving Check wiring
tach pulse from MICRO 9 control.
Replace tac generator

Check contacts A, B, C or D of
MICRO 9 control

Table 2

FB08-15 Page 3 of 18
Error Codes
Control Type: Micro 20
NOTE: When a malfunction occurs during a program, the central display will communicate the appropriate
error message at the end of the cycle. When the malfunction has been corrected and a new program selected,
the error message will disappear. When error codes E6, E7, E9 or Eb are detected at the start of a cycle, the
program will not start and the error message will remain on display until the problem is corrected.
Error Code Probable Cause
E3 (OPL Models) The E Prom is defective
E3 and a program number (Coin This indicates an incorrect price
Models) adjustment for the program (i.e.
a coin value of 0 or larger than
1000 was programmed).
E4 (water level) Water level was not reached
after 15 minutes.
E5 (heating) Programmed temperature was
not reached after 80 minutes.
E6 (door lock) The door lock was released
during the wash cycle.
E7 (safety level) The water did not drain and
machine did not spin.
E8 (temperature sensor) The sensor or temperature
sensor curcuit is defective.
E9 (motor protection) The thermo-magnetic protection
was activated five times or high
motor current was detected.
Page 4 of 18
Possible Corrective Actions
Replace the E Prom
Correct coin value adjustment
Check inlet water supply
Inspect inlet water valves
Inspect drain valve
Check water level switch
Check auxcillary heating
system
Inspect temperature sensor
Check water safety level
switch
Check door lock circuit
Inspect door lock mechanism
Inspect drain valve
Check drain outlet
Replace temperature sensor
Repair wiring circuit
Check the following:
a. motor
b. motor connections
c. contactors
d. input voltage
e. inverter
f. motor and machine
bearings
g. excessive high foam in
cylinder after rinsing
FB08-15
 Error Codes

Error Code Probable Cause Possible Corrective Actions

EA (tilt switch)
Eb (tilt switch)
Mot 2 (MOT 2 - rotation sensor) Rotation sensor or wiring to
Tilt switch was activated 15
times, skipping the final spin.
Tilt switch is activated at start of
cycle
sensor is defective
Table 3
Check load size and type
Inspect drain valve
Check load size and type
Inspect drain valves
Replace rotation sensor
Repair wiring sensor

FB08-15 Page 5 of 18
Error Codes

Control Type: PC30

Error Code Probable Cause Possible Corrective Actions

00 Programming key in wrong Correct position of program
place. key
01 Not used No action required
02 Program selected does not exist. Select another program
03 Appears when processor is No action required
energized the first time.
03 Failure of RAM memory. Replace RAM memory
04 Water level not reached after 15 Check inlet water supply
minutes.
Inspect inlet water valves

Inspect drain valve

Check water level switch

06 Programmed temperature was Check auxillary heating system
not reached after 60 minutes.
Inspect drain valve

Check water level switch

07 Level switch detects water in the
drum at the end of the cycle.
08 The temperature sensor or
temperature sensor circuit is
defective.
09 Motor thermal protector was
activated.
10 Out of balance switch was
activated at the start of a cycle.
Inspect drain valve
Check drain outlet
Replace temperature sensor
Repair sensor wiring
Check the following:
a. motor
b. motor connections
c. contactors
d. input voltage
e. inverter
f. motor and machine
bearings
g. print board (old models
only)
Check load size and type
Check for an unbalanced load

Page 6 of 18 FB08-15
 Error Codes

Error Code Probable Cause Possible Corrective Actions

11 Level switch detects water in the Inspect inlet water valves
drum at the start of a cycle.
Inspect drain valve
12 Water was not drained after three Inspect drain valve
minutes.
Check drain outlet
12 Heating is not raising the Check operation of heating
temperature after three minutes.
Table 4

FB08-15 Page 7 of 18
Error Codes

Additional information for the PC30 and KEB Frequency Controller

There is a test program built into the PC30 - the access code is E 227.

The input voltages are 24 volts DC.

The output voltages are 220 volts AC.

The output of the PC30 motor relay to the inverter is 0 volts.

The output of the PC30 soap relay is 0 volts.

The drain time goes automatically witrh the spin time.

The drain can be programmed (in seconds) with a spin.

Programs 30 and 39 are fixed and cannot be deleted or modified.

The door lock is controlled with its own print board.

The door lock and unlock solenoid operate on 24 volts DC

The door lock mechanism has 3 switches S1 (Door Closed switch input), S2 (Door Locked switch input) and
S3 (Stops the signal from the door lock print board to the door lock coil, when the S2 switch is closed and the
program starts).

The resistor on the PC30 print board for the relay drain 1 has to be removed when the drain valve operates with
an addtional relay.

Page 8 of 18 FB08-15
 Error Codes

Control Type: PS40 and PS40F

NOTE: Alarm codes are used to alert the operator to problems with the machine function. The alarms do
not indicate safety problems, therefore they do not interrupt the machine operation. When an alarm code is
displayed the operator should make a note of the alarm code and contact a qualified technician.

NOTE: Certain error indicators will prevent the start of a cycle or stop a cycle in progress until corrected.

Error Code Probable Cause Possible Corrective Actions

A0 Program key in wrong position Correct position of program
when trying to access key
PROGRAM Mode.
A2 The program selected does not Select another program
exist.
A3 The program was not pre- Replace E Prom
programmed or memory has
been lost.
A4 The programmed water level Check inlet water supply
was not reached after 15
minutes. Inspect inlet water valves

Inspect drain valve

Check water level switch

A5 The programmed temperature Check auxillary heating system
was not reached after 60
minutes. Inspect temperature sensor

Check water safety level

switch
A6 The temperature in the cylinder Allow laundry to cool down
is unsafe at the end of the cycle. before removing
A7 The level switch detects water Inspect drain valve
remaining in the drum at the end
of the cycle. Check drain outlet
A8 Temperature sensor or Replace temperature sensor
temperature sensor circuit is
defective. Repair sensor wiring

FB08-15 Page 9 of 18
Error Codes
Error Code Probable Cause
A9 Motor thermal protector was
activated.
Ab Level switch detects water in the
drum at the start of a cycle.
Ac Water was not drained after three
minutes
Ad The machine is not running at
the correct RPM or the speed
sensor is defective. (If Ad is
blinking it will take 4-5 minutes
to unlock door)
AG The final spin was at a lower
RPM (smart spin) than
programmed.
AH Maximum number of tilts was
exceeded, skipping the final spin
AE Cylinder cannot find the correct
position (Hygienic machines
only)
F1 There is an invalid control
configuration, wrong
configuration file or corrupted
PS40 firmware.
F5 The door lock switch was
released during the wash cycle.
F6 The door lock switch was
released during the wash cycle.
FA Out of balance switch was
activated at start of cycle.
Page 10 of 18
Possible Corrective Actions
Check the following:
a. motor
b. motor connections
c. contactors
d. input voltage
e. inverter
f. motor and machine
bearings
Inspect inlet water valves
Inspect drain valve
Inspect drain valve
Check drain outlet
Check door lock circuit.
Inspect door lock mechanism
Check for an unbalanced load
Check load size and type
Check for an unbalanced load
Press NO to position tub at
load or unload side, press 1
to open load door and press 2
to open unload door
Load a new configuration file
Replace PS40 E Prom
Check door lock circuit
Inspect door lock mechanism
Check door lock circuit
Inspect door lock mechanism
Check load size and type
Check for an unbalanced load
FB08-15
 Error Codes

Error Code Probable Cause Possible Corrective Actions

FH There is a hardware problem Replace print board
(fault on printed circuit board)
Table 5

FB08-15 Page 11 of 18
Error Codes
Control Type: SIGMA
Error Code Probable Cause
E3 (E Prom) E Prom has a faulty value. The
program related to the faulty
value is also displayed.
E4 (water level) Programmed water level not
reached withing 15 minutes.
E5 (water level) The programmed water level
was not reached after 80
minutes.
E6 (door lock) The door lock opened during
operation of the machine.
E7 (drain) Safety level not reached after
five minutes when draining the
water.
E8 (temperature) The sensor measures a temp
o C or higher than 95o C.
below 5
E9 (motor thermal) The control detected a signal
five times from the motor
thermal safety or high motor
temperature was detected.
EA (extraction) The control attempts to extract
15 times without success.
Eb (tilt circuit) The tilt switch was permanently
interrupted.
Table 6
Page 12 of 18
Possible Corrective Actions
Re-program faulty value
Check inlet water supply
Inspect inlet water valves
Inspect drain valve
Check water level switch
Check inlet water supply
Inspect inlet water valves
Inspect drain valve
Check water level switch
Check door lock circuit
Inspect door lock mechanism
Inspect drain valve
Check drain outlet
Replace temperature sensor
Repair wiring circuit
Check the following:
a. motor
b. motor connections
c. contactors
d. input voltage
e. inverter
f. motor and machine
bearings
Check load size and type
Check for an unbalanced load
Check load size and type
Inspect drain valves
FB08-15
 Error Codes

Additional information for SIGMA

BOOT 100 appears on the display during Start up or Boot Memory - E Prom.

Additional memories can be downloaded via the optical connection in the control panel.

The Program Memory contains data for the function of the machine. The software version is displayed at the
Start up (i.e. IPSO 100 appears indicating version 1.00)

The Data Memory contains the washing date (i.e. temperature, levels, speed, etc)

Code Err indicates a program should be reloaded.

Data Err indicates washing program should be reloaded.

Boot 100 appears after Code Err and Data Err and the control expects code to be loaded.

----------- symbol means there are no error messages to display.

FB08-15 Page 13 of 18
Error Codes

Control Type: DX4

NOTE: If there is a gas failure the electronic ignition of the gas heated tumbler will only try to function one
time for approximately 10 seconds. If the detection device does not detect a flame, the ignition relay goes into
safe mode. When the drying cycle restarts, then the ignition will reoccur.

Error Code Probable Cause Possible Corrective Actions

ESH The temperature sensor has Replace temperature sensor
detected a temperature above
Check sensor wiring
100o C.
EOP The temperature sensor has Replace temperature sensor
detected a temperature below 4o
Check sensor wiring
C.
VEn The exhaust air is restricted Clean lint screen

Inspect exhaust venting

rot The cylinder is not turning Check drive belt

Check rotation sensor

Table 7

Page 14 of 18 FB08-15

Control Type: Cygnus
NOTE: Errors 1-32 display only when a Cygnus control machine is NOT running.
Error Code Probable Cause
ERROR 1 (Program Title Error) After installation of new display
board, the titles were not copied
from mainboard to the display
board
ERROR 2 (Component A wash component is unknown
Unknown) in the wash program
ERROR 3 (Component Error) Incorrect wash data - a wash
component is created with
incorrect length
ERROR 4 (Subroutine not Refers to unknown component
found)
ERROR 5 (Wrong Password) Incorrect password is used for
entering test menu or editing
menu
ERROR 6 (Wash Data Error) Incorrect or incomplete wash
data
ERROR 7 (Inverter No communication or
Communication Error) incomplete communication
between inverter and mainboard
ERROR 8 (Inverter Autotuning Incorrect status during
Error) autotuning
ERROR 9 (Inverter Parameter Writing of parameter is refused
Error) or error during writing of
parameters to the inverter
ERROR 10 (Inverter Status Error message on the inverter
Error)
ERROR 11 (Real Time Clock Read-out error on the clock
Error)
ERROR 12 (Tilt Switch Error) Incorrect functioning or
connection of the tilt switch
when you start a cycle
FB08-15
Error Codes
Possible Corrective Actions
Copy titles to new display
board
Program new component
Program correct wash data and
correct length
Program new component
Enter correct password
Program correct or complete
wash data
Inspect wiring between
inverter and mainboard
Check status during autotuning
Inspect wiring at inverter
Check parameter and
reprogram
Check inverter
Inspect wiring at clock
Check clock and reprogram
Check tilt switch
Inspect wiring to the tilt switch
Page 15 of 18
Error Codes

Error Code Probable Cause Possible Corrective Actions

ERROR 13 (Temperature Error) At startup, the temperature is
higher than 95o C or after 6
minutes the temperature is still
lower than 6o C or higher than
95o C
Inspect temperature sensor
Check water temperature
Check programmed
temperature

ERROR 15 (Level Sensor Error) At startup the water level is
lower than 4cm, higher than 2cm
(positive offset) or higher than
10cm (negative offset)
Check inlet water supply
Inspect inlet water valves
Inspect drain valve

Check water level switch

ERROR 16 (Can
Communication Error)
ERROR 17 (Wrong Machine
Type)
ERROR 18 (Wrong Wash Data
Error)
ERROR 19 (ID Chip Read
Error)
No communication between the
mainboard and the display board
Wrong machine type
programmed with the wash data
Wrong wash data for the
corresponding machine
Error reading indentification
chip
Inspect the wiring between
mainboard and display board
Program correct machine type
Program correct wash data for
machine type
Verify correct chip is in
machine

Check wiring
ERROR 20 (ID Chip Write Error by a writing action to the Program correct action to the
Error) identification chip ID Chip

Check wiring
ERROR 21 (MMC Transfer Error during the transfer of data Check wiring
Error) to MMC Card
ERROR 22 (Door lock Error) Door will not lock after 5 failed Check door lock circuit
attempts in 10 seconds
Inspect door lock mechanism
ERROR 23 (Wash Data Version The wash data is not Reprogram wash data
Error) corresponding with the type of
display
ERROR 24 (Wrong Display Wrong display type programmed Check display type
Type Error)
ERROR 25 (Wash Data Backup Wash data will not backup Check wiring
Error)
Check for sufficient space to
save backup data

Page 16 of 18 FB08-15
 Error Codes

Error Code Probable Cause Possible Corrective Actions

ERROR 26 (New ID Chip Error) Error when inserting new ID Verify correct chip is received
Chip for machine type
ERROR 27 (Invalid File Size Incorrect file size Check correct file size is
Error) programmed
ERROR 28 (RTC Read Error) Error when reading RTC Verify correct RTC is in
machine

Check wiring
ERROR 29 (RTC Writer Error) Error by a writing action to the Program correct action to the
RTC RTC

Check wiring
ERROR 30 (EProm Read Error) Error when reading EProm Verify correct EProm is in
machine

Check wiring
ERROR 31 (EProm Write Error) Error by a writing action to the Program correct action to the
EProm EProm

Check wiring
ERROR 32 (Water Level Too The water level was too low Check inlet water supply
Low) during the heating cycle
Inspect inlet water valves

Inspect drain valve

Check water level switch

Table 8
NOTE: Errors 50-59 display only when a Cygnus control machine IS running.

Error Code Probable Cause Possible Corrective Actions

ERROR 50 (Level Stop Error) The programmed water level is Check inlet water supply
not reached in a certain time
Inspect inlet water valves

Inspect drain valve

Check water level switch

ERROR 51 (Heat Stop Error) The programmed temperature is Check auxillary heating system
not reached in a certain time
Inspect temperature sensor

Check water safety level

switch

FB08-15 Page 17 of 18
Error Codes
Error Code
ERROR 52 (Drain Error)
ERROR 53 (Heating Error)
ERROR 54 (Fill Error)
ERROR 55 (Rotation Sensor)
ERROR 56 (Spin Retry Error)
ERROR 57 (Ext Error)
ERROR 58 (Dry Error)
ERROR 59 (Door Open Error)
Page 18 of 18
Probable Cause Possible Corrective Actions
Water level is not lowered within Inspect drain valve
2cm after 2 minutes upon
completion of a wash cycle Check drain outlet
(Machines with a drain valve,
water level must be 0 after 8
minutes upon completion of a
wash cycle and machines with a
pump drain, water level must be
0 after 4 minutes)
The programmed temperature is Check auxillary heating system
not reached after 20 minutes
Inspect drain valve
Check water level switch
The programmed water level is Check inlet water supply
not reached after 6 minutes
Inspect inlet water valves
Inspect drain valve
Check water level switch
The rotation signal is missing for Check rotation sensor
30 seconds
Programmed number of Check load size and type
imbalances is reached
Check for an unbalanced load
Error during extraction Check load size and type
Check for an unbalanced load
The door is open or unlocked Check door lock circuit
during the operation of the
machine Inspect door lock mechanism
Table 9
FB08-15