The bibliography contains references for academic articles and books related to customer satisfaction, service quality, consumer behavior, and branding in the restaurant and service industries. The references are organized alphabetically by author and span from 1994 to 2012. Key topics covered include the impact of physical surroundings and employee behavior on customer perception, the role of affect and arousal on satisfaction, casino atmospherics from the customer perspective, and factors that influence customer loyalty in the restaurant industry.
The bibliography contains references for academic articles and books related to customer satisfaction, service quality, consumer behavior, and branding in the restaurant and service industries. The references are organized alphabetically by author and span from 1994 to 2012. Key topics covered include the impact of physical surroundings and employee behavior on customer perception, the role of affect and arousal on satisfaction, casino atmospherics from the customer perspective, and factors that influence customer loyalty in the restaurant industry.
The bibliography contains references for academic articles and books related to customer satisfaction, service quality, consumer behavior, and branding in the restaurant and service industries. The references are organized alphabetically by author and span from 1994 to 2012. Key topics covered include the impact of physical surroundings and employee behavior on customer perception, the role of affect and arousal on satisfaction, casino atmospherics from the customer perspective, and factors that influence customer loyalty in the restaurant industry.