Tourism Lv4

English for Travel & TourismLevel 4
Student Supplement
Photo credits: public domain, morgueile, or Berlitz Corporation unless otherwise noted.
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All rights reserved. No part of this book may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording or by
any information storage and retrieval system without permission in writing from the
Publisher.
For use exclusively in connection with Berlitz classroom instruction.

Lesson Notes Date:
Goals: Instructor:
Useful Language Workspace
1
CHAPTER
1 UNIT A Will we be seeing you?
1 Pre-task 1 - Review 3 Pre-task 2 - Review

Learning objectives
Start a conversation 4W D S U V
Developing relationships
Introduce yourself Front and side airbags GPS navigation system
Describing products Make small talk

and services Introduce a colleague Rear seat DVD player Seats 7 people
Greet an old friend F IR S T BAN K

Ask about a mutual friend More than 300 ATMs Low interest rates
Talk about recent life events
Invite the friend to go out Mile & point cards 24/7 online banking
A. Hows Tina doing? E. Let me introduce myself. Im ... of ... S MAR TPH O N E
B. Id like you to meet ... Shes my ... F. We should get together some time.
7.5mm slim design 9-megapixel camera
C. John, hows it going? G. Whats new with you?
D. Hi, is this your first time at the H. What did you think of the last
conference? speaker? More than 1M apps Video calls
2 Task 1 - Developing relationships 4 Task 2 - Describing products and services
Role Card 1 Start a conversation with a stranger at ________________. Role Card 2 Describe your companys products/services.
BerlitzEnglish Level 4 2
Lesson Notes Date:
Goals: Instructor:
3
CHAPTER
1 UNIT B Will we be seeing you?

Learning objectives A
together INBOX (23)
think we do you
Making follow-up could get
wondering if RE: Meeting Request July 18, 2012
appointments and see you
B to come by
I was Dear Mr. Palmer,
tomorrow next week
Responding to a request
we could It was a pleasure to meet you, too. I will be away Monday and Tuesday
for an appointment C on Tuesday next week, but I can meet you any day after that. How about Wednes-
Id like D
if possible do you day at 10 am at my office?
mind if Monday Best regards,

meet
we get Shelly Foster.
together next
On Monday, July 16, James Palmer wrote:
Dear Ms. Foster,
Arnold Kelly Paula Smith
It was a pleasure to meet you last week at the Consumer Electronics

Hello. Im Paula. We talked before.
Show. I enjoyed your presentation very much and would like to get
more information about your company and its products. Would you
I remember you. Thank you. I want to meet with you. be able to get together with me some time next week?
I look forward to hearing from you soon.

Ok. What time? Monday, 2 pm, my office.
Best regards,
I cant. 4pm? Ok. Bye. James Palmer
2 Task 1 - Making follow-up appointments 4 Task 2 - Responding to a request for an appointment
Role Card 1 Make a follow-up appointment with ____________. Role Card 2 Respond to a request for a meeting by phone.
Lesson Notes Date:
Goals: Instructor:
5
CHAPTER
2 UNIT A Lets meet for lunch!

Learning objectives
FOOD
Talking about restaurants Giovannis Grand Italia
large size small

Comparing restaurants
40 customers a day 95
SERVICE
lively atmosphere quiet
$49 average bill $33
ATMOSPHERE outstanding service good
not bad food excellent
RESTAURANT less relaxing not as informal more crowded

not as delicious livelier less boring
more expensive less friendly not as quiet
2 Task 1 - Talking about restaurants 4 Task 2 - Comparing restaurants
Role Card 1 Talking about my favorite restaurant. Role Card 2 Compare two of your favorite restaurants.
Lesson Notes Date:
Goals: Instructor:
7
CHAPTER
2 UNIT B Lets meet for lunch!

Learning objectives
1. The atmosphere at the restaurant was ___________.
Choosing a restaurant 2. I was ___________ that the restaurant had no parking lot.
3. Watching the soccer game at the restaurant was very ___________.

Talking about types of
4. We were ___________ at home last night so we went out for dinner.
restaurants / Discussing
5. The restaurant had very ___________ dcor.
eating-out habits
Do you think I need a reservation?
Has she been here before?
Isnt it a bit too noisy?
It wouldnt hurt. It gets pretty busy for dinner.
Its lively, but not noisy. Shell like it.
Jim, my sister is visiting next week, and I dont know where to take her for
dinner the first night.
No, its her first time.
Well, then, why dont you take her to a local restaurant? Have you been to
Mickeys? The food is delicious and it has a great atmosphere. 4 Task 2 - Talking about types of restaurants /
Discussing eating-out habits
2 Task 1 - Choosing a restaurant
Role Card 2 Discuss your eating-out habits. How
often do you go out? What kinds of
Role Card 1 Recommend a restaurant for your teachers situation. restaurants do you like?
Lesson Notes Date:
Goals: Instructor:
9
CHAPTER
3 UNIT A Its a deal!

Learning objectives Mr. Morris: Bryan, have you ______ the new
1 considering turn down go ahead accept deal terms
laptops yet?
Discussing a purchase reject raise risky bargain vendor
Bryan: As a matter of fact, we have. We 2 per unit
Negotiating an agreement bought them at Future Shop on

1. If the ________________ cant offer a better price, we will
Monday. 3 model
________________ their offer.
Mr. Morris: Which ______ did you buy? 2. We will only ________________ this proposal if the
4 went with
Bryan: Well, we were ______ the HP ________________ are favorable to us.
T-1000, but the salesman said he 3. If a negotiation seems ________________, we study all
5 discount
couldnt ______ the price. possible scenarios first.
Mr. Morris: So which one did we get? 6 purchased 4. If you are buying a used car, it is common to
Bryan: We ______ the Lenovo Thinkpad ________________ for a lower price.
Edge. They were ______ $699 7 delivered 5. We will have to make a few changes if we ________________
______ but we got a 10% ______. with this ________________.

8 negotiator 6. I think the client will ________________ our offer if we keep
Mr. Morris: Thats a great price, Bryan. You must
our current prices.
be a good ______!
9 selling for 7. If we ________________ our monthly fee, most clients will
Bryan: Thank you, Mr. Morris. The laptops
cancel their plan.
will be ______ next Monday. 10 lower
2 Task 1 - Discussing a purchase 4 Task 2 - Negotiating an agreement
Role Card 1 Discuss a really good/bad purchase you have made. Role Card 2 Negotiate an agreement with ______________.
Lesson Notes Date:
Goals: Instructor:
11
CHAPTER
3 UNIT B Its a deal!

Learning objectives
INBOX (1) 225 W 12 ST MANHATTAN
Talking about office Commercial Offices For Lease.

New Office Procedures March 7, 2011
procedures Term up to ten years. Easily
accessible. Private entrance.
Dear Colleagues,
Talking about rental Fully furnished.
Id like to inform everyone that we have new office procedures:
property
be last person to leave switch off computers and lights
132 W 36 ST MANHATTAN
answer the phone state your name and department
go on a business trip fill out travel expenses form Office space for sublease. 18
visit a client wear suit glass-enclosed offices. Large
want to install new software ask IT open area with 14 built-in
make an announcement use bulletin board work stations.
use the meeting room reserve it with Veronica
Best regards,
MANHATTAN
Richard Santos, VP
Sutton Place professional
office. Long term. Excellent
decision cooperation creation
light throughout. Pantry area.
negotiation preparation discussion
Full bathroom.
information suggestion graduation
2 Task 1 - Talking about office procedures 4 Task 2 - Talking about rental property
Role Card 1 Describe some of the procedures at your workplace. Role Card 2 Call to ask about one of the properties above.
Chapter 1
Recommendations
Overview
Topics
Recommendations
Objectives
Asking for recommendations about places to see and visit
Giving recommendations about places to see and visit
Talking about food and drink
Useful language
Why dont you...? Have you ever been to / seen / done...?
You ought to... Lets...
Try something new revisit / go back to
Dont bother going / seeing / doing...
Its a waste of time / money to go to / see / do...
Its worth it / the time / the money to go to / see / do...
Activity 1 Introduction
Brainstorm popular cities, countries, and / or locations to which your customers

travel.
Ex: New York City, Italy, Eiffel Tower, the mountains, etc.
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Chapter 1
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Activity 2 Useful language: practice
Putting it into practice

Look at the useful language listed on the previous page. Working with a partner,
discuss the following questions. Share your results with the class.
In your working context, how often do customers ask for recommendations

about places to see and visit?
In your daily working context, which places are recommended most often to see
and visit?
Have you visited these places before? Share your experiences.
Activity 3 Asking for recommendations about places to see
Read the dialogue and answer the questions.
Michelle: Hey, Braden. Are you ready for your trip?

Braden: Yes, I cant wait! This is my irst time traveling to
New York. Have you ever visited New York,
Michelle?
Michelle: Yes, I have. Its a fun city. I would go back if I had
the time.
Braden: Should I see a Broadway show?
Michelle: No. Dont bother seeing a Broadway show. Its too expensive. Instead,
you ought to visit Ground Zero and the Statue of Liberty. They are
very historical.
Braden: Great! Thanks for your recommendations.
Comprehension questions
1. Where is Braden going?
2. Who does he ask for a recommendation?
3. Has Michelle visited New York before?
4. What does Michelle recommend?
5. Does Braden like Michelles suggestions?
2011 Berlitz Corporation
Chapter 1
5
Activity 4 Food and drink
Brainstorm vocabulary to describe food and drink.
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Practice
Use your own working context. Imagine a customer is asking you questions about
food and drink. This could be a recommendation for a local restaurant, a question
about food and drink on a plane / train / at an airport / train station / in a hotel,
etc.
Ask the customer about his / her food likes / dislikes. Then recommend a place
to eat. You can take some notes in the space below.
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Extension
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You see the customer the next day. Ask him / her how (s)he liked the restaurant.
Would (s)he recommend it to his / her friends?
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6 Chapter 1
Activity 5 Now its your turn!
Work with a partner. Use the vocabulary and expressions from

your working context to create a role play about asking for
Now recommendations about locations and facilities.
its your
turn! Situation 1: It's a customer's irst time in your country. (S)he
wants to eat at a local restaurant. What do you recommend?
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Situation 2: Its a customer's irst time in your country. (S)he wants to go

shopping. What do you suggest?
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Situation 3: Use your own ideas and context to create a situation.
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Chapter 1 7
Activity 6 Guided tour advertisement
You see an advertisement for a guided tour of the city. It sounds interesting, but
you want to know more information. Write an email to the company organizing
the tour. Ask about tour prices, service, if the tour stops at local restaurants,
what attractions are included, etc.
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Chapter 1
Extension:
Now, write the tour operators reply.
Chapter 1 9
Activity 7 Reading and comprehension
Concierge: Hello. My name is Scott. How can I help you?

Customer: Hi, Scott. This is my irst trip to Pittsburgh. I want to do some
sightseeing. What do you recommend that I see?
Concierge: I suggest you take a guided tour of the city. You can see several
historical sites and its very informative.
Customer: That sounds great! Should I bring my camera on the tour?
Concierge: Yes, deinitely!
Customer: After the tour, where do you recommend I eat lunch?
Concierge: I suggest you eat at Primantis. Its a famous restaurant in
Pittsburgh! The sandwiches are delicious!
Customers: Perfect. How can I sign up for the tour?
Concierge: I will call the tour company for you. One moment, please.
1. Where is the customer visiting for the irst time?
2. What does the customer want to do during his / her stay?
3. What does the concierge recommend?
4. Should the customer bring a camera on the tour?
5. Where does the concierge suggest for having lunch?
6. Does the customer like the concierges recommendations?
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& TourismLevel 2 4
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Chapter 1
Activity 8 Role play
Use your own ideas and language expressions from your working context. Create
your own role play about asking and giving recommendations of places to see
and visit.
Role Card A
Role Card B
Extension:
In your working context, think of a situation when a customer didnt like the
recommendation you gave him / her about a place to see. What did you do?
How did the customer react? Share your results with the class.
Chapter 1 11
Lesson Notes Date:
Goals: Instructor:
13
CHAPTER
4 UNIT A Do you have investments?

Learning objectives Jay: I _____________ more money than I _____________. Im
Talking about banking

Northwest Bank _____________ paying my bills.
PERSONAL BANKING
services Karen: You need to _____________ a monthly _____________.
Compare your expenses to your earnings. If your

Talking about personal _____________ are greater than your _____________, you
finances MAKE THE MOST OF YOUR MONEY
will need to make changes in your _____________ so that you
Star Banks Savings Accounts can pay your _____________.

Save for 12-month or Earn high fixed Start saving from Jay: How long do I have to _____________ my budget?
18-month terms interest of up to 3.25% just 25
Karen: As long as it takes to get your ____________ back _________.
Everyday Banking Borrowing & Insurance

Free savings and checking accounts Personal and school loans bills expenses earn
Direct deposit of payroll checks Mortgages
International money transfers Car insurance
24/7 online access to your account Travel insurance
having trouble prepare lifestyle
No ATM fees Home insurance
Automatic bill payment
stick to spend in order
STAR
starbank.co.uk BANK
earnings finances budget
2 Task 1 - Talking about banking services 4 Task 2 - Talking about personal finances
Role Card 1 Talk about the services your bank offers. Role Card 2 Are you like Jay? Explain why or why not.
Lesson Notes Date:
Goals: Instructor:
15
CHAPTER
4 UNIT B Do you have investments?

Learning objectives A B C D
shares of a issued by companies includes land money from many

Talking about investments
particular or governments to and buildings investors to invest in
Make a Wish!
company or borrow large owned by the stocks, bonds or other
Asking for and giving I wish [money] ____________________________.
corporation amounts of money investor types of investment
financial advice I wish [superpower] ________________________.
I wish [my company] _______________________.
Initial investment I wish [my country] ________________________.
I wish [world] _____________________________.
I wish ___________________________________.
Financial Advice
I recently inherited $250,000 from my grandmother.
Popularity Risk level Im 21 years old and expect to graduate from university
next year. Whats the best way to invest that money?
I have some money that Id like to invest in stock.

However, I have never done it before and would like
some advice on how to get started.
Return on investment
2 Task 1 - Talking about investments 4 Task 2 - Asking for and giving financial advice
Role Card 1 Talk about the investments you have and would like to have. Role Card 2 Ask your teacher for financial advice.
Lesson Notes Date:
Goals: Instructor:
17
CHAPTER
5 UNIT A How was your vacation?

1. Youd like to travel somewhere but have no idea where.
Talking about travel
2. You want to know more about that place.
destinations
3. You are not interested in that destination. Ask for another
recommendation.
Making polite requests /
4. The new destination sounds more interesting. You will need a
Talking to a travel agent
double room for 7 days.
5. You also need round-trip air tickets for two, of course.
6. Youd like to know the price of the tickets.
7. You are interested in renting a car there.
B
1. Youd like to use your co-workers pen.
2. You didnt hear what your teacher said.
3. Youd like the store clerk to give you the receipt.
4. A friend calls you on your phone but you cant talk.
5. A client promised to send a document but hasnt sent it yet.
6. Someone is speaking to you too fast.
2 Task 1 - Talking about travel destinations 4 Task 2 - Making polite requests / Talking to a travel agent
Role Card 1 Talk about a place youd like to visit. Role Card 2 Talk to a travel agent about your trip to ________.
Lesson Notes Date:
Goals: Instructor:
19
CHAPTER
5 UNIT B How was your vacation?

Learning objectives
Planning an itinerary Cartagena, Colombia Days 1-2 Angel Falls, Venezuela Days 3-5
Things to do before my trip
Visit Walled City See the worlds highest waterfall

DONE
Getting ready for a trip Go diving at Mucura Island Trek through the jungle
Explore the village of Kavac

Exchange money Rick
Relax at Rosario Islands
Change hotel reservation travel agent
Pick up suitcase at Walters Jessica
Borrow scuba diving gear Eric

Machu Picchu, Peru Days 6-8
Explore the Inca culture
Visit the Winawayna ruins TO DO

Tour the Temple of the Sun Rio de Janeiro, Brazil Days 9-12
Confirm flight Helen
Enjoy the view from Sugar Loaf Mt.
Visit Statue of Christ the Reedemer Help me pack Ashley and Zaheed
Enjoy the sun at Ipanema Beach

Buenos Aires, Argentina Days 13-15 Buy AC adapter Patrick
Watch the opera at Teatro Colon Ride to the airport Danielle

Learn to play polo at Polo Elite
Enjoy the view from Palacio Barolo
2 Task 1 - Planning an itinerary 4 Task 2 - Getting ready for a trip
Role Card 1 Plan an itinerary for someone visiting your country. Role Card 2 Talk about your last trip preparations.
Chapter 2
Requests
Overview
Topics
Requests
Objectives
Requesting items at a hotel / on an aircraft / at a travel ofice, etc.
Accepting or declining requests
Useful language
see a brochure for change seats / rooms
pillow blanket
shampoo towels
room service Im not sure. Let me ask the manager.
No, Im sorry. We cant do that. Were overbooked / understaffed / at maximum
capacity, etc.
Im sorry. That is against our policy.
We ran out of
What kind of requests do your customers sometimes make at your workplace?

List your ideas here.
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Chapter 2
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Look at the useful language listed above. Working with a partner, discuss the
following questions. Share your results with the class.
In your working context, what are the most common customer

requests?
In your daily working context, is it dificult to satisfy a customers

requests?
In your daily working context, how does a customer react if you cant
satisfy his / her request?
Activity 3 Requesting items
Employee: Hello. My name is Caroline. How can I help you?

Customer: Hi, Caroline. This is Todd Pritchard in room 246. Could I have more
towels and shampoo, please?
Employee: Of course, Mr. Pritchard. I will send them to your room. Would you
like anything else?
Customer: Yes. I have to go to a conference in 30 minutes. Could you call me
a taxi?
Employee: Yes, deinitely!
Customer: Thank you.
1. In what room is the customer staying?
2. What does the customer request?
3. Where is the customer going in 30 minutes?
4. Does the customer request a rental car?
Chapter 2
13

your working context to create a role play about requesting
Now items.
its your
turn! Situation 1: A customer requests a brochure on local sites
and attractions. What do you say?
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Situation 2: A customer requests an extra blanket. There are no extra blankets

available. What do you say?
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14 Chapter 2
Activity 5 When you can or cant do something
Think of your own working context. What kinds of requests can you
fulill relatively easily? Which ones are more dificult? Are there requests
that you cannot fulill? Give some examples.
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Activity 6 Vocabulary practice
Useful language
Of course.
No problem.
Ill see to it right away.
Im not sure. Let me ask the manager.
No, Im sorry. We cant do that. Were overbooked / understaffed / at maximum
capacity, etc.
Im sorry. That is against our policy.
Im sorry. We ran out of

Practice with a partner. Make and answer some requests which can be fulilled
easily and not so easily. What would you say in each situation?
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Chapter 2 15
Activity 7 Reading practice
Read the text and answer the questions.
Employee: You rang your call button, sir? How can I help you?
Customer: Yes, I did. Could I change seats please?
Employee: Im sorry, sir. We cant do that. The ight is at maximum capacity.
1. How does the customer get the ight attendants attention?
2. What does the customer request?
3. Can the customer change seats?
Activity 8 Your role play
Using your own ideas and language expressions from your working context,
create your own role play about requesting items.
Role Card A
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Role Card B
Chapter 2
17

Lesson Notes Date:
Goals: Instructor:
21
CHAPTER
7 UNIT A I have errands to run.
1 Pre-task - Review
Learning objective A Where do you need to go? What do you need to do there?
Talking about errands 1. Your watch is broken.
and appointments 2. You have just lost your house keys.

3. Your coat is dirty.
Molly needs to send a letter but she Emilys mechanic has just fixed her car.
doesnt have any stamps at home. 4. Youd like to have a nice portrait of your family.
5. You have been on a trip and now your car is dirty.
6. Your computer isnt working.
B What improvements did Claire make to her house?

Davids hair is getting too long. The Hendersons are running out of
1. The walls didnt have any paint on them.
food at home.
2. The roof was damaged.
3. There wasnt a garage for her car.
4. The bedrooms didnt have doors.
5. All the lightbulbs were broken.
6. The grass in her lawn was very tall.
Sofia borrowed a book from the library Evan is going out but doesnt have any
and has already read it. cash.
2 Task - Talking about errands and appointments
Role Card Talk about your errands and appoint-

ments for this week, including things
Ellas husband is sick but they have no Annas children have just got off
you need to get done.
medicine at home. school.
Lesson Notes Date:
Goals: Instructor:
23
CHAPTER
7 UNIT B I have errands to run.

Learning objectives
No, I couldnt find the checkbook anywhere.
Talking about chores Hi Rebecca, Thats ok; Ill go pick them up. Did you wash the car?
Thanks for helping me with my chores. Here are Did you at least remember to pick up the children at soccer practice?
Making excuses
the things I need help with: No, I guess I forgot to do that.
All my clothes are dirty Right. Ill stop by the supermarket and get some.
The garbage bag is full Hi Luis. Did you remember to pay the bills?
Soccer practice? I forgot to pick them up at school!
The floors are dirty and dull
No, I couldnt. We havent bought the brushes, remember?
The carpets are dusty
Well, did you remember to get milk?
My dog hasnt gone outside for 3 days
The bookshelves are a mess
The plants are dying 1. I must have lost my keys; I cant find them ________________.
Some dishes are dirty

2. Some animals are found in Australia and ________________ else.
3. The mosquitoes were ________________; it was terrible!
John will be home for dinner at 6:00
4. It is lunch time so we are looking for ________________ to eat.
5. Erin has never been ________________ outside North America.
Thanks again for your help,
6. Can we go ________________ else to talk? Its too noisy here.
Jane
7. He is ________________ in the building. Where can he be?
2 Task 1 - Talking about chores 4 Task 2 - Making excuses
Role Card 1 Talk about the chores you need to do at home. Role Card 2 Making excuses to __________ for not __________.
Lesson Notes Date:
Goals: Instructor:
25
CHAPTER
8 UNIT A I like the neighborhood.

Learning objectives
the place the neighborhood My wife and I bought a two-bedroom
Talking about where brand new place near shopping and restaurants condo _______. It has _______ and
tall windows. We had to _______ the
we live
large kitchen short commute to work / school kitchen and the bathroom.
Describing living great view near my parents house

arrangements I live in a _______ house in the
many bedrooms quiet neighborhood
_______. It has a _______ for two
garage / indoor parking friendly neighbors cars, a fireplace, a balcony and a
_______. My bedroom has a _______.
lots of space near parks / green areas
large backyard more houses than buildings I rent a small apartment _______ the
city. It only has one bedroom, but the
living room is very _______. My
_______ is on the _______.
A three-bedroom E wood floors I walk-in closet

1 2 3 4
B apartment F spacious J large yard
not somewhat important very C downtown G th
17 floor K just outside
important important important
D renovate H garage L suburbs
2 Task 1 - Talking about where we live 4 Task 2 - Describing living arrangements
Role Card 1 Describe your home and neighborhood and talk Role Card 2 Describe the different places where you have
about what you like and dislike about them. lived in your lifetime.
Lesson Notes Date:
Goals: Instructor:
27
CHAPTER
8 UNIT B I like the neighborhood.

Learning objectives 1. Can you hear that? It ______________ someone is knocking on the door.
city life suburban life
2. This bag __________________ real leather but its actually fake.
Expressing opinions
3. I dont think we need to change the curtains; they _____________ good.
4. Yes, lets go there, Tim. That ________________ a wonderful restaurant.
Comparing city life to
5. I just met her, but Lori __________________ very friendly.
suburban living
6. Did you see how cloudy it is? It ________________ its going to rain soon.
7. I love coming to this town. It ______________ youre in another country.
8. This song __________________ familiar.
9. Nobodys here yet. It _______________ the meeting will start a little late.
PROS
10. That dress __________________ great on you! You should wear it.
sounds like feels like seems like looks like CONS
sounds feels seems looks
Paris taking a two-week vacation

your countrys leader the teachers shirt/blouse
the job of a soccer player todays pop music
swimming having five children
4 Task 2 - Comparing city life to suburban living

2 Task 1 - Expressing opinions
Role Card 2 Make a presentation to support your opinion:

Role Card 1 Express your opinion on living in _______________. _________ life is better than _________ life
Lesson Notes Date:
Goals: Instructor:
29
CHAPTER
9 UNIT A I accepted the job offer.

Learning objectives
Talking about employment Use a job Search Help Talk to a Attend Employee Benefits
options / job searches Basic or How
search site Wanted ads recruiter job fairs
Fringe? important?
Flexible hours
Discussing salaries and
Life insurance for employee
benefits
1. The _____________ is hiring a lot of people. It is _____________ rapidly. Retirement plan
2. The manager is _____________ job applicants. She is very _____________. Company stock plan
3. The man has just been _____________. He has decided to become _____________. Two weeks paid vacation
4. The _____________ was advertised online. It is no longer _____________ . Commissions
5. The company _____________ me. It has _____________ all over the world. Bonuses
6. The _____________ are taking computer tests. They are all great _____________ . Telecommuting
Medical & dental insurance
hired laid off branches growing On-the-job training
Reimbursement of educational expenses

position firm prospects interviewing Long-term disability
Opportunities for advancement

friendly applicants self-employed available
2 Task 1 - Talking about employment options / job searches 4 Task 2 - Discussing salaries and benefits
Role Card 1 Talk about your last job search. What were your employment Role Card 2 Explain the benefits you have and
options? How did you find the job? What was the process? would like to have in your company.
Lesson Notes Date:
Goals: Instructor:
31
CHAPTER
9 UNIT B I accepted the job offer.

So, you accept our offer?
Interviewing for a job /
A. Have interview with HR E. Negotiate terms of employment Well, have you considered our job offer?
Negotiating terms of
B. Look for job F. Apply for job Thats great. Welcome.
employment
C. Receive job offer G. Have interview with manager Yes. I look forward to working here.
D. Accept job offer H. Prepare resume Yes. I have a few questions about the benefits,
Accepting and declining
but I would like to work here.
job offers
1. Before she accepted the job, _____________________________________.
2. By the time she applied for the job, ________________________________.
B
3. She hadnt received a job offer when _______________________________.
No. Ive thought about the position a lot. I just
4. She had already prepared her resume when __________________________.
dont think its the right job for me.
I understand. Please contact me if you are
Most important events of my life interested in working with us in the future.

Would an increase in salary make a difference?
Have you thought about our job offer?
Yes. I think your company is doing great work,
but I have decided not to accept your offer.
4 Task 2 - Accepting and declining job offers

2 Task 1 - Interviewing for a job / Negotiating terms of employment
Role Card 2 Practice accepting and declining a

Role Card 1 Interview at _________ and negotiate the terms of employment. job offer from _______________.
Chapter 3
Traveling with Fhildren
Overview
Topics
Traveling with children
Objectives
Talking about pros and cons of traveling with children
Choosing child-friendly destinations / hotels / means of transport, etc.
Useful language
child-friendly safe animation entertainment
to include
How / where should we travel?
Is the hotel / airline / resort / tour, etc. child-friendly?
Are there attractions / sites / entertainment for children at?
What do I do if my child becomes sick / injured / bored on / at / during the?
Is it expensive to travel with children?
In your working context, do you often encounter customers traveling with

children? What do you think are the advantages and the challenges of traveling
with children?
__________________________________________________________
_____________________________________________________________
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Level 4
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& Tourism - 2
& TourismLevel
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English
Chapter 3
18
Useful language
What should I pack?

How should we travel?
Where should we travel?
Where should we stay?
babysitting service
childcare facilities
available

Working with a partner, discuss the following questions. Share your results with
the class.
In your working context, do customers usually travel with children?

Is your daily working context child-friendly?
In your daily working context, is it cheap or expensive to travel
with children?
Activity 3 Vacation tips 101tips when traveling with kids
Read the tips and answer the questions.
- Make your kids feel comfortable. For example, if your child is ying for the
irst time, tell them that ying is fun and exciting.
- Pack snacks.
- Bring entertainment. Keeping kids busy is the key to a smooth and stress-free
trip.
- Separate your kids if they ight a lot. This will help you to avoid stress and
embarrassment.
1. In your working context, which tip do you feel is the most important for
parents to remember?
2. In your working context, which tip is the least important for parents to
remember?
3. In your working context, is it dificult to travel with children?
4. Are there any tips you would add to the list?
Chapter 3
19
Activity 4 Brainstorming
Working with a partner, create a mind map. Refer back to Activity 1, but this time
with more focus on your particular working context, and list the challenges of
traveling with children. Offer solutions to these challenges, too.
Share and discuss your mind map with the class.
tra eling
ith
children
Englishfor
English Travel
& TourismLevel 2 4
20 Chapter 3
Activity 5 A child-friendly environment
Brainstorm child-friendly destinations / hotels / transportation, etc. in your working

context.
__________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Useful language
Is the hotel / airline / resort / tour, etc. child-friendly?

Are there attractions / sites / entertainment for children at?
What do I do if my child becomes sick / injured / bored on / at / during the?
Is it expensive to travel with children?
Are the local restaurants child-friendly?

Practice with a partner. In your working context, how can customers ask if a
destination / hotel / transportation / restaurant, etc. is kid-friendly? What can you
answer?
__________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Chapter 3 21
Activity 7 Top 5 places to travel with kids
Read the article and answer the questions.
1. Ground Zero in New York City - A historical way to teach your kids about
what happened on 9/11.
2. LincoOn Memorial in Washington DC Seeing the 16-foot marble statue of

Lincoln is another historical way to teach your child about the country. Other
historical sites in D.C. include the Jefferson and Vietnam Veterans Memorial
Park, Arlington National Cemetery, and the Washington Monument.
3. Grand Canyon National Park in Arizona Known for its beauty. Seeing the
Grand Canyon will help children to learn more about nature and the
environment.
4. Redwood National Park in California Kids will be amazed to see the

3,000 foot tall trees in the national park.
5. Disney World in Florida Fun for both adults and kids. Disney World is famous
for its parades and amusement park rides.
Which place is enjoyable for both adults and kids?
Where can kids experience nature?
Which places teach kids about historical events?
Have you visited any of the places mentioned in the article?
Which place(s) would you want to visit from the article? Why? Are
& Tourism - Level 4
there other places you would recommend to parents traveling with

younger children?
& TourismLevel 2
Which places would be good for older children / teenagers?
If you are working in a transport context, what is particularly

Travel
enjoyable for younger and older children while on the plane / train /
forTravel
boat?
Englishfor
English
22 Chapter 3
Activity 8 DOs and DONTs
Use your own working context. Talk to a partner and make a list of the DOs and
DONTs customers need to know about traveling with kids. Share and discuss
your list with the class.
DO DONT
Extension:
In your working context, think of a situation when traveling with kids was dificult
for a customer. What did you do? How did the customer react? Share your
results with the class.
Chapter 3 23
Lesson Notes Date:
Goals: Instructor:
33
CHAPTER
10 UNIT A Did you see the headlines?

Learning objectives
NEWS
Apple releases
Ways to get
Describing ways to PROS CONS latest OS for Macs
the news
get the news
TODAY
FRIDAY, JULY 27, 2012
Talking about the news Weather

2012 Summer Olympics get under way
London, UK
24C
Partly sunny
Distant Solar System

Found Similar to Ours
Christopher Nolan announces new

Batman movie for 2015
30-year mortgage at record low
Obama calls for

strengthening gun rules
U.S. unsure of security of Syrias

European Central Bank chemical weapons
vows to protect the euro
4 Task 2 - Talking about the news

2 Task 1 - Describing ways to get the news
Role Card 2 Talk about some recent news stories you have read
Role Card 1 Describe how you get the news. and express your opinion about each.
Lesson Notes Date:
Goals: Instructor:
35
CHAPTER
10 UNIT B Did you see the headlines?
1 Pre-task - Review
Ive got lots of years
Learning objectives
Facebook Citi reports: 90% left with Real Madrid
Telling others about reaches 955 chance of Greek Exclusive interview
with Cristiano Ronaldo
current events million users eurozone exit
cnet.com CNN How does it feel to win the Golden Shoe award?
It's wonderful to win it, it's a great honour. Especially because
my position is a winger. Normally strikers win this award so it's

Platini plans to host 2020 Euro in several countries
amazing for me to be part of it and to be mentioned alongside
World Soccer Magazine
some really great players.
What are the remaining ambitions in your career?

Five arrested after 10 kilos of cocaine found in garage I'm looking to be one of the best players ever. I'm only 23 years
Local newspaper old, I've got lots of years left.
What was your dream when you were a child?
When I started in Madeira, my mission was always to be a

Reducing salt would reduce
professional footballer, but I never dreamed I would be at
risk of stomach cancer
Manchester United at 18 years old.
BBC Radio You're like a rock star these days. Does fame bother you?
I never think about it. Over the last three years, my life has
Japan beats Spain changed a lot. All over the world people know me, they
Actress Mary Tamm dies at 62 in friendly match recognize me. That aspect is good.
NBC News The Guardian
2 Task - Telling others about current events

Primary school student Ford recalls 450,000 SUVs
numbers rise by 700,000 for brake problem Talk about current events in your country.
Role Card
Channel 8 News Yahoo News
Lesson Notes Date:
Goals: Instructor:
37
CHAPTER
11 UNIT A I should have stayed home.

Learning objectives
1 2
Talking about health /
Giving advice
Talking about ailments

and remedies
6 3
Tips for
beating
stress
5 4
4 Task 2 - Talking about ailments and remedies
2 Task 1 - Talking about health / Giving advice
Role Card 2 All your co-workers are sick. Give them
Role Card 1 Give your friend advice on how to deal with stress. advice on how to get better.
Lesson Notes Date:
Goals: Instructor:
39
CHAPTER
11 UNIT B I should have stayed home.

Learning objectives
VISAS VISAS
Talking about travel

Take a first-aid kit Learn a few phrases in the local
and health Check weather conditions language
Eat and drink everything you Plan every activity and every
Visiting the doctor are offered meal before you leave Have you taken any medicine?
Keep a copy of your passport Learn local table manners How are you feeling today?
with you at all times Always tip at least 10% I have a cough, especially at night.
Pack clothes you can wear more wherever you go I have a sore throat.
than once Get shots as needed Let me see. Open your mouth, please. Do you
Help people who ask for money Bring your own medicine have a fever?
Pay with your credit card only Tell family or a friend where you No, I dont think so.
Always wear warm clothes are going to be staying No, I havent, but Ive been drinking hot lemon tea
with honey.
Not so good, doctor.
Thats good. It looks like you have an infection.
2 Task 1 - Talking about travel and health Let me give you pills for the pain. You should rest
for a couple of days, try not to speak and keep
Role Card 1 What are the DOs and DONTs of traveling to your country? drinking hot beverages.
What about coughing or sneezing?
DOs DONTs
Whats the matter?
4 Task 2 - Visiting the doctor
Role Card 2 Youve been sick for a few days. Visit

your doctor and explain whats wrong.
Chapter 4
Insurance
Overview
Topics
Insurance
Objectives
Talking about travel insurance
Talking about the pros and cons of buying travel insurance
Useful language
travel insurance health insurance
ight insurance hotel insurance
rental car insurance pet travel insurance
cancelation insurance Should I buyinsurance?
to cost to cover
damage accident
injury transport
medical care
Brainstorm different insurance policies available to customers in your working

context.
__________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Level 4
_____________________________________________________________
& Tourism - 2
& TourismLevel
_____________________________________________________________
_____________________________________________________________
Travel
_____________________________________________________________
forTravel
_____________________________________________________________
Englishfor
English
Chapter 4
24

Look at the useful language listed above. Working with a partner, discuss the
following questions. Share your results with the class.
In your working context, what is the most popular insurance

customers buy?
In your daily working context, is it necessary for customers to buy
insurance?
In your daily working context, is it cheap or expensive to buy
insurance?
Activity 3 Travel insurance
Courtney: Brian, I thought you were leaving for your trip to Ireland today?
Brian: Yeah, I wanted to, but a big project came up at work.
Courtney: Oh, dear! Did you lose your money?
Brian: No. Luckily, I bought cancelation insurance. I will get a full refund.
1. Why didnt Brian go on his trip?
2. Did Brian lose his money?
3. When you travel, do you buy insurance?

your working context to create a role play about insurance.
Now
its your Situation 1: A customer wants to bring his / her pet on his / her
turn! trip. What type of insurance can you suggest?
__________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Chapter 4
25
Situation 2: A customer wants to rent a car. (S)he doesnt want to pay extra for
rental car insurance. What do you say?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
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& Tourism - Level
2 4
_________________________________________________________________
& TourismLevel
_________________________________________________________________
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Travel
forTravel
_________________________________________________________________
Englishfor
_________________________________________________________________
English
26 Chapter 4
Activity 5 Pros and cons
Brainstorm the pros and cons of buying travel insurance in your working context.
__________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Brainstorm the pros and cons of buying travel insurance in your working context.
Useful language
Should I buyinsurance?
Yes, its a good idea.
No, its not worth it.
How much extra doesinsurance cost?
What doesinsurance cover?
Isinsurance covered worldwide?

Practice with a partner. In your working context, how can customers ask you
about travel insurance? What answers can you offer?
__________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Chapter 4 27
Activity 7 Travel insurance: reading practice
Read the article and answer the questions.
Travel insurance covers your ticket cost, cancelation, medical emergencies, and
lost luggage. The insurance cost depends on the trip and the policy the traveler
chooses.
Some feel travel insurance is a waste of money. But your own personal insurance
will not cover you in foreign countries. It is essential to have travel insurance
when traveling abroad.
1. What does travel insurance cover?
2. How much does travel insurance cost?
3. Do you need travel insurance when traveling abroad?
4. What is your opinion on travel insurance? Do you see any disadvantages?
Activity 8 Make a list
Working with a partner, make a pros and cons list of buying travel insurance in
your working context. Share and discuss your list with the class.
Pros Cons
Englishfor
English Travel
& TourismLevel 2 4
28 Chapter 4
Pros Cons
Extension:
In your working context, think of a situation when a customer didnt buy travel
insurance and regretted it. How did the customer react? Share your results with
the class.
Chapter 4 29

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English for Travel & TourismLevel 4

Copyright 2013, Berlitz Corporation

For use exclusively in connection with Berlitz classroom instruction.

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

Describing products Make small talk

Greet an old friend F IR S T BAN K

2 Task 1 - Developing relationships 4 Task 2 - Describing products and services

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

mind if Monday Best regards,

It was a pleasure to meet you last week at the Consumer Electronics

I look forward to hearing from you soon.

2 Task 1 - Making follow-up appointments 4 Task 2 - Responding to a request for an appointment

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

large size small

$49 average bill $33

ATMOSPHERE outstanding service good

not bad food excellent

RESTAURANT less relaxing not as informal more crowded

2 Task 1 - Talking about restaurants 4 Task 2 - Comparing restaurants

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

3. Watching the soccer game at the restaurant was very ___________.

Do you think I need a reservation?

Has she been here before?

Isnt it a bit too noisy?

It wouldnt hurt. It gets pretty busy for dinner.

Its lively, but not noisy. Shell like it.

dinner the first night.

No, its her first time.

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

Negotiating an agreement bought them at Future Shop on

Bryan: We ______ the Lenovo Thinkpad ________________ for a lower price.

______ but we got a 10% ______. with this ________________.

2 Task 1 - Discussing a purchase 4 Task 2 - Negotiating an agreement

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

Talking about office Commercial Offices For Lease.

Brainstorm popular cities, countries, and / or locations to which your customers

Putting it into practice

In your working context, how often do customers ask for recommendations

Activity 3 Asking for recommendations about places to see

Read the dialogue and answer the questions.

Michelle: Hey, Braden. Are you ready for your trip?

Brainstorm vocabulary to describe food and drink.

Work with a partner. Use the vocabulary and expressions from

Situation 2: Its a customer's irst time in your country. (S)he wants to go

Situation 3: Use your own ideas and context to create a situation.

2011 Berlitz Corporation

Read the dialogue and answer the questions.

Concierge: Hello. My name is Scott. How can I help you?

2011 Berlitz Corporation

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

Talking about banking

Compare your expenses to your earnings. If your

Star Banks Savings Accounts can pay your _____________.

Everyday Banking Borrowing & Insurance

Useful Language Workspace

1 Pre-task 1 - Review 3 Pre-task 2 - Review

shares of a issued by companies includes land money from many

Bryan: We the Lenovo Thinkpad __________ for a lower price.

but we got a 10% . with this ____________.

4. The _ was advertised online. It is no longer _ . Commissions