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P3800 [4870] - 3005
M.B.A - II
MARKETING SPL.
306 - MKT : Consumer Behaviour
( 2013 Pattern) (Semester-III)
Time : 2 Hours] [Max. Marks : 50
Instructions to the candidates:
1) All questions are compulsory.
2) Each question has an internal option.
3) Each question carries 10 marks.
Q1) a) Discuss family purchasing decisions. Also mention the influence of family
roles on family purchasing decision.
OR
b) Define reference group. Explain various types of reference groups with
suitable examples.
Q2) a) Explain the influence of personality on purchase decisions. Support your
answer with suitable live examples.
OR
b) What are the levels of consumer involvement? Explain the dimensions of
consumer involvement.
Q3) a) Describe the factors to be considered in delighting customer. Also explain
the different tools for keeping customer delight.
OR
b) Purchasing patterns vary from culture to culture, unless the specifics of
the purchase patterns are understood marketing efforts can not be
successful. Explain the statement in following contexts.
i) Brand loyalty ii) Impulse purchasing
Q4) a) Explain the Engel-Blackwell-Miniard model of consumer behaviour.
OR
b) Explain the Howarth Sheth mode of consumer behaviour.
Q5) a) L.S.M. is one of the best technique for measuring social classes in India
in urban and rural markets. Comment.
OR
b) What is BOP consumers. Explain the characteristics of BOP consumers.
l l l l
Total No. of Questions : 5] SEAT No. :
[Total No. of Pages : 1
P3801 [4870] - 3006
M.B.A.
FINANCE SPECIALISATION
305 (FIN) : Financial Regulatory Framework
( 2013 Pattern) (Semester-III)
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