A Sub-district is governments unit which is under of the district
that the assignment and obligations heavier in comparison of the
villages/wards that have a significant role to the community, where in accordance with the development of science and technology to put society on the heterogeneity (diversity) and complexity (clutter) problems and affairs faced. This research have purpose to : 1) To find out the condition of public services in the Sub-district of West Rungan after bloomed, especially related to publishing service Family Card (KK) and Identity Card (KTP). 2) To find out the inhibiting factor and supporting factor of the governments performance in the Sub-district of West Rungan in publishing service Family Card (KK) and Identity Card (KTP). This research used base research the descriptive study, where the object or problem examined then the analyzed thoroughly as a whole that the integrity with the purpose to find the information from a number of informants. Based on result the research and discussion, then be found concluded that : 1). Employee performance or office staff in the Sub-district West Rungan already well, reviewed for quality aspect, quantity, cooperation and work connection between each party or sector in the Sub-district West Rungan office. 2). The Inhibiting factor employee on the Sub-district West Rungan in the publishing KK & KTP that : 1). The transformation means and communication still very less adequate, 2). Still their apathy (indifference) that exist in the society, especially rural communities, 3). The electric that still less adequate, 4). Be required the additional power employee or staff that specialist in the IT sector or information system, and 5). The total limited facility for the taping process.
Sedangkan faktor pendukung adalah: 1). Pelayanan yang diupayakan
secara optimal diberikan oleh pegawai di kantor Kecamatan Rungan Barat kepada masyarakat dalam menangani proses perekaman KK dan KTP, 2). Pegawai dan staf di kantor Kecamatan Rungan Barat yang kooperatif, dan 3). Proses penerbitan KK dan KTP secara onlinelebih memudahkan masyarakat daripada harus mondar mandir berurusan ke Disdukcapil membawa berkas persyaratan. Meanwhile supporting factor is : 1). The service that Attempted optimally is given by employee in the office Sub-district West Rungan to society into handle the tapping process KK & KTP, 2). The official and staff in The office Sub- district West Rungan that cooperative, and 3). The publishing process KK and KTP in online make it easier society rather than having back and forth deal to the Disdukcapil to bring the file requirements. Key words: Performance, Sub-district Government, KK and KTP