INIT CENTER

NAME:
Contact no: +91 Email ID:

Objectives

To pursue a professionally satisfying growth and challenging career.

Seeking a quality environment where my knowledge can be shared and enriched for
the growth of the organization and self.

Technical Skills

OS and Scripting Languages: - Unix, Shell Script, Python

Continuous Integration tools: -Bamboo, Docker, Jenkins
Build Tools: -Maven
SCM Tools: -GIT, Perforce
Configuration Management Tool:- Chef, Ansible

Education Details

B.E in Electronics & Communication from VIVEKANANDA INSTITUTE OF

TECHNOLOGY, Bangalore, passed out in 2015 with an aggregate of ..%.

Work Experience

Client : Source Edge

Designation : IT Help Desk
Duration : Aug 2015 to till date

Professional Responsibilities:

Provide helpdesk support and resolve problems to the end users satisfaction
Resolves Level 1 work orders. Elevates complex and/or high priority problems
to the appropriate support groups for resolution.
Verifies that suggested solutions effectively resolve the users' problems
through verbal or email follow up
Works on HelpDesk related projects as assigned by Engineers.
Provides support for all Information Technology products and services. Support
may include answering questions, troubleshooting problems, teaching or
instructing customers regarding software or hardware functionality, and
communicating policy. Additionally, it may involve troubleshooting printer

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 INIT CENTER
issues and resolving difficulties with Smart Classroom Technology.
Monitor and respond quickly and effectively to requests received through the
IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in
first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local
workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Report issues to the Service Desk for escalation
McAfee Antivirus Troubleshooting and Update the Latest Patches
Configuring / Managing outlook mail accounts & mail backup of MS Outlook
(PST files)
Remote support using Lync and Skype for Business

Personal Details

Name :
Address :
Date of Birth :
Languages Known : English, Kannada, Telugu.

Declaration

I hereby declare that the information furnished above are true and correct to the best
of my knowledge and belief and I bear the responsibility for the correctness for the
above mentioned particulars.

Date: Signature
Place: Bangalore, India