Temporary Address Erin Schaeffer

Permanent Address
1205 Usman Circle schaefef@dukes.jmu.ed 825
Elderberry Lane
Harrisonburg, VA 22801 484-881-1506 West
Chester, PA

Education: James Madison University Harrisonburg, VA, Bachelor of Science

May 2017
Major: Communications Studies, Public Relations
Minor: Human Resources
Course Work: Communication and Persuasion, Business Management, Public Relations and
Human Resources
Honors: Deans List 2016

Public Relations & Recruiting

Barnabys Restaurant, Waitress, West Chester, PA
October 2010-August 2015
Monitored patrons and maintained a positive image for clients
Fielded telephone calls from clients to make reservations
Recruited new employees through the use of social media
Met with managers daily to discuss needs

Nanny Services, Babysitter, West Chester, PA

December 2010-August 2016
Planned an action plan of what children and I would do daily, at what time, and
what resources will be needed to complete these task
Supervised activities for children ages 0-12 years
Established creative ideas to keep kids entertained
Prepared behavioral guidelines, provided discipline when appropriate

Marketing & Sales

Saloon 151 Restaurant, Waitress, West Chester PA
June 2015-August 2016
Used customer services skills to improve customer satisfaction
Promoted high profitable items on the menu by using descriptive language when
explaining a dish, 15% of the time the upsell was successful
Won an internal promotional event where I was encouraged to promote desert
items

IMA Consulting, Financial Analysist Intern, Chadds Ford, PA June 2016-

August 2016
Provided information by collecting, analyzing, and summarizing data for the
financial consultant team
Performed revenue recovery analysis for multiple clients
Provided financial consultant team with identified contract discrepancies and
disputes
 Audited various patient accounting, contract management, and billing systems to
identify missed revenue opportunities
Protected organizations values by keeping information confidential

Management & Leadership

Arrowhead Day Camp, Lifeguard, Malvern, PA
July 2014- August 2014
Worked with division leader in the planning and implementation of daily events
Acted as a role model and mentor for children ages 5-12 years
Lifeguarded and assisted in teaching children to swim
Ensured that all rules and regulations pertaining to swimming were followed by all
Provided lifesaving care in case of emergencies as well as first aid for injuries